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Oracle Service
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web, Social & Contact Center
Table of Contents
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Oracle Service - 2026 Pricing, Features, Reviews & Alternatives
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Oracle Service overview
What is Oracle Service?
Oracle RightNow products offered through the Oracle Service platform include Oracle RightNow Web Experience, RightNow Social Experience, RightNow Contact Center Experience, RightNow Policy Automation, RightNow Engage.
Oracle RightNow Web Experience: This solution provides a self-service platform for your customers that is accessible through the web, chat, mobile, and email.
RightNow Social Experience: This product enables brands to manage all their social interactions and to offer support across social networking channels.
RightNow Contact Center Experience: This solution provides end-to-end management of the entire customer journey by unifying customer records, interaction history and knowledge.
RightNow Policy Automation: This service allows you to provide personalized customer service by setting custom policies for all the services you provide through self-service, call center and face-to-face channels.
RightNow Engage: This product offers marketing automation and analytics to enhance the customer experience in the moment. Deliver personalized, timely communications and get access to real-time actionable insights.
Key benefits of using Oracle Service
Starting price
Alternatives
with better value for money
Oracle Service’s user interface
Oracle Service reviews
Overall rating
4.5
/5
13
Positive reviews
85
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.55/10
5
4
3
2
1
8
3
2
0
0
Who uses Oracle Service?
Based on 13 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Oracle Service's key features
Most critical features, based on insights from Oracle Service users:
All Oracle Service features
Features rating:
Oracle Service alternatives
Oracle Service
Starting from
No pricing info
Birdeye
Starting from
No pricing info
TeamSupport
Starting from
45
Per month
LiveChat
Starting from
24
Per month
Oracle Service integrations (112)
Oracle Service support options
Typical customers
Platforms supported
Support options
Training options
Oracle Service FAQs
Oracle Service has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does Oracle Service support?
Oracle Service supports the following languages:
English
Q. Does Oracle Service offer an API?
Yes, Oracle Service has an API available for use.
Q. What level of support does Oracle Service offer?
Oracle Service offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat
