ROLLER Software Features

ROLLER Software

All-in-one software for Attractions, Entertainment & Leisure

4.78/5 (27 reviews)

ROLLER Software Feature Summary

  • Activity Tracking
  • Add-on products
  • Automated emails
  • Automatic Notifications
  • Credit card processing
  • Customer Database
  • Customizable branding
  • Customizable email templates
  • Customizable forms
  • Drag-and-drop email builder
  • Electronic waiver signing
  • Email A/B testing
  • Email Integration
  • Email marketing
  • Email open, click & bounce tracking
  • Event ticketing
  • General admission
  • Gift card status tracking
  • Membership tickets
  • Mobile ticketing
  • Online ticketing
  • Onsite ticketing
  • Point of sale (POS)
  • QR code scanning
  • RFID scanning
  • Real-time reporting
  • Turnstile support
  • VIP & discount tickets
  • Waiver management
  • Website development

Competitor Feature Comparison

A/B Testing
API
Access Control
Account Reconciliation
Activity Dashboard
Activity Tracking
Attendance Management
Automatic Notifications
Barcode Scanning
Barcode Support
Billing & Invoicing
Booking Management
CRM Integration
Calendar Management
Campaign Analysis
Campaign Management
Click Tracking
Credit Card Processing
Custom Fields
Custom Forms
Custom Landing Pages
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Discount Management
Document Storage
Drag & Drop Interface
Electronic Payments
Electronic Signature Capture
Email Integration
Email Marketing Management
Email Templates
Email Tracking
Event Calendar
Event Management
Event Ticketing
Family Memberships
Gift Card System
Inventory Management
Location Tracking
Loyalty Program
Mailing List Management
Mobile Integration
Mobile Signature Capture
Multi-Location
Offline Access
Online Booking Integration
POS
Performance Reports
Progress Tracking
Promotions Management
RFID Scanning
ROI Analytics
Real Time Data
Real Time Reporting
Receipt Management
Reminders
Reporting & Statistics
Sales Reporting
Sales Tracking
Search Functionality
Social Media Integration
Social Network Marketing
Status Tracking
Stock Management
Support Ticket Management
Third Party Integration
User Management
Visitor Tracking
Web Analytics
Website Management
Learn moreCompare App
A/B Testing
API
Access Control
Account Reconciliation
Activity Dashboard
Activity Tracking
Attendance Management
Automatic Notifications
Barcode Scanning
Barcode Support
Billing & Invoicing
Booking Management
CRM Integration
Calendar Management
Campaign Analysis
Campaign Management
Click Tracking
Credit Card Processing
Custom Fields
Custom Forms
Custom Landing Pages
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Discount Management
Document Storage
Drag & Drop Interface
Electronic Payments
Electronic Signature Capture
Email Integration
Email Marketing Management
Email Templates
Email Tracking
Event Calendar
Event Management
Event Ticketing
Family Memberships
Gift Card System
Inventory Management
Location Tracking
Loyalty Program
Mailing List Management
Mobile Integration
Mobile Signature Capture
Multi-Location
Offline Access
Online Booking Integration
POS
Performance Reports
Progress Tracking
Promotions Management
RFID Scanning
ROI Analytics
Real Time Data
Real Time Reporting
Receipt Management
Reminders
Reporting & Statistics
Sales Reporting
Sales Tracking
Search Functionality
Social Media Integration
Social Network Marketing
Status Tracking
Stock Management
Support Ticket Management
Third Party Integration
User Management
Visitor Tracking
Web Analytics
Website Management
Visit WebsiteCompare App
A/B Testing
API
Access Control
Account Reconciliation
Activity Dashboard
Activity Tracking
Attendance Management
Automatic Notifications
Barcode Scanning
Barcode Support
Billing & Invoicing
Booking Management
CRM Integration
Calendar Management
Campaign Analysis
Campaign Management
Click Tracking
Credit Card Processing
Custom Fields
Custom Forms
Custom Landing Pages
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Discount Management
Document Storage
Drag & Drop Interface
Electronic Payments
Electronic Signature Capture
Email Integration
Email Marketing Management
Email Templates
Email Tracking
Event Calendar
Event Management
Event Ticketing
Family Memberships
Gift Card System
Inventory Management
Location Tracking
Loyalty Program
Mailing List Management
Mobile Integration
Mobile Signature Capture
Multi-Location
Offline Access
Online Booking Integration
POS
Performance Reports
Progress Tracking
Promotions Management
RFID Scanning
ROI Analytics
Real Time Data
Real Time Reporting
Receipt Management
Reminders
Reporting & Statistics
Sales Reporting
Sales Tracking
Search Functionality
Social Media Integration
Social Network Marketing
Status Tracking
Stock Management
Support Ticket Management
Third Party Integration
User Management
Visitor Tracking
Web Analytics
Website Management
Visit WebsiteCompare App

ROLLER Software Feature Reviews

25 reviewers had the following to say about ROLLER Software's features:

Anonymous
(Leisure, Travel & Tourism company, 11-50 employees)

ROLLER Review

2018-12-20

Pros

*Customer service/communication tools are useful such as forms, Inbox and activity uses, email and call log.

Cons

In my opinion some new features are tools that should have been available as standard anyway rather than sold as a new feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Andreas Mayer

Using Roller as a trampoline park

2018-12-05

Especially the customer service (support and integration) does an ace job

Pros

- We really like the Roller support (quick responses, solution oriented feedback) - Roller understands our business and you can experience that expertise in the software - Roller releases new features quite often and "thinks ahead of the market"

Cons

- language translations are currently not available for every feature (Roller is working on that) - some stability issues with the payment providers (Adyen in our case)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Moha J Mahani

Great Management system

2018-12-23

Pros

I've worked with 3 different management software so far and Roller is my favourite.

Cons

Loyalty cards which they are working on it

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Roff

Excellent Customer support, easy to use software

2018-12-05

They are receptive to feedback and will try to act on it within reason.

Pros

Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.

Cons

While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Toby Botwright

Easy, Fast and efficient

2018-12-27

With all parties and jump sessions going online boasting our income from customers who are now able to book their favourites any time!

Pros

The fully customizable customer checkouts is a massive PLUS!

Cons

Whilst modifications are easier to do than a lot of other softwares, I do feel as though this came at a cost of how much modification you can do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah Myrvik

Roller was the right choice.

2020-06-11

Being able to send groups their party invoice has allowed us to stop taking all payments over the phone, which has been a challenge for a very long time.

Pros

The ability to submit a request ticket and have feedback or a solution within a few days, if not hours is remarkable.

Cons

Changing from a company that we had used for 20 years was a little challenging as there were a few features we had grown custom to that Roller does not currently have available - creating your own pass background templates, adding money to guest accounts, running a credit card to hold a tab.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Paetkau

Powerful software with ease of use and productivity at the forefront

2018-12-06

We have been thrilled with making the switch to Roller. They listen to us as clients and our ideas are valued and have been put to action to improve their software and our end user experience!

Pros

Cloud based, customizable webstore checkouts that allow us to host on our site, constant platform updating based off client recommendations

Cons

Gift cards need to be categorized as a product that can be discounted like any other.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve Jeffery

Roller Software Review

2018-12-28

Customer efficiency, customer shopping experience, customer satisfaction, business operating improvements, booking accuracy, booking records.

Pros

It's ability to grow and it's use of customer experience and requirements to improve their software to meet it's clients needs, as opposed to other companies who would improve their system based solely on what they thought was best.

Cons

Lack of reporting facilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Onkar Bhatt

FOBX - Marketing Manager

2018-12-21

Really enjoy using it.

Pros

I love the segmentation tool, it's perfect in allowing the business to utilise customer data for marketing purposes.

Cons

I would love to see flexibility in the templates used, as sometimes small easy changes can make an immediate positive impact on a business e.g. change of text in the template etc

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Liz Verga

Roller has been a revelation.

2018-12-04

Overall we are happy with the software

Pros

POS and Reports. Flexibility in customising products.

Cons

Sometimes the system is a little slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brad Smith

Very Intuitive

2019-11-06

Pros

The software is very user-friendly. We often train new employees on the Point of Sale and they pick it up very quickly!

Cons

The reporting features still need some work, but the Roller Team is hard at work and I trust they'll come up with great solutions soon!

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Myles Siegel

Cant get better than this!

2019-11-02

Marketing, streamlined Point of Sale, Waiver solutions, Memberships, Pass possibilities, simple Reporting. You name it they've got it or plan on getting it.

Pros

We are excited to be using them and couldn't be happier with the experience we have had so far. Customer service is super friendly and go out of their way to try and find ways to make sure your experience is the best.

Cons

Not much to complain about. If you have an issue the team finds ways to meet your expectations. Love the support teams and the implementation team leads they go above and BEYOND!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Steven Stone

Great solution network wide!

2018-11-21

Overall the experience has been positive, any challenges or dificulties were managed in a professional and friendly manner.

Pros

Soft ware is logical and easy to use for both the customer and staff while the actual system and complex and always developing to keep up with ever changing digtial demands.

Cons

Basic features are considered additional, a lot of these would be unnecessary with the development of an API.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ROLLER Software


Hi Steven. Thank you for your feedback.

Read more
Matt Blackwell

POS Reimagined

2019-10-30

Access to real time data is a must if you want the ability to adjust the business based on current, up-to-the-minute trend.

Pros

Liven up-to-the minute data updates make tracking performance and metrics seamless.

Cons

This was not solely the fault of Roller. Payment processing company was having communications issues with the Roller software, rendering us unable to accept card payments multiple times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amy Moss

Roller Software - Go Air Cardiff

2018-12-20

Pros

Find it really easy to use.

Cons

Would love to get in contact with the team to discuss how to get more out of it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard Quinn

Overall great product and company to deal with.

2018-12-05

I feel the benefits of being able to produce gift cards and track balances now we have implemented it.

Pros

Easy of use. Able to train up staff very quickly.

Cons

Very little I don't like as they are always on the other end of a phone call for advice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lillian McMillan

Even better than we hoped for!

2018-12-07

ROLLER are extremely professional and hardworking and dedicated to providing the very best product they possibly can. I would highly recommend them!

Pros

The staff on the help desk are always happy to assist with any queries or problems and no request goes unanswered. Our customer experience has improved dramatically with online bookings increasing exponentially.

Cons

If there is ever anything that doesn't quite meet our requirements, they listen to our problem and address it either by helping us find an alternative solution or by creating a feature request.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Julian Goldmann

Great software with some deficites for individual improvements

2019-12-23

Pros

It is very easy to use, has a very good and functional design and offers a wide range of functions.

Cons

It is difficult for them to solve challenges for different markets. Individual functions/improvements can hardly be made.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jodie Mumby

Roller Review

2018-12-06

An excellent system that makes our business run a lot smoother and more professional.

Pros

Also roller are always improving and listening to the customer. The customer service is excellent too.

Cons

Sometimes the waivers coming through to the system is slow

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matthew Ginn

The Leader In Entertainment Centre POS

2018-11-20

Pros

The platform has been designed with ease of use in mind increasing the throughput of patrons that can be processed at the POS, as well as increasing conversions at online checkouts.

Cons

The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ROLLER Software


Thanks for your feedback, Matthew. We appreciate it.

Read more
Imram Matadar

A simple and easy intergration!!

2018-12-05

They provide excellent customer support and i would recommend Roller to any business.

Pros

Very easy to use. Products can be uploaded within minutes.

Cons

It does a while for you to familiarize yourself with how to use the software. Maybe it's because there are so many amazing features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Filipe Bras

Good system, although missing a few features

2018-12-05

Great system, amazing customer service, with the lack of features letting down the software.

Pros

Ease of use - Roller is very easy to use.

Cons

Some basic features are lacking and the time frame and price for new features is too much.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan Reeves

Easy to learn and use!

2019-10-25

It has enabled us to check in guests quicker than our previous software, which makes the customer experience even better!

Pros

It enables us to check in guests quickly and provide a great experience for our customers!

Cons

Cash out procedure in POS is not as simple as other programs.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tom Mahon

Essential business tool

2020-02-05

I’m most impressed with the customer success team also - they pushed me to do better at every turn, and have been extremely responsive and helpful to literally ANY question I have.

Pros

The fact that it’s a solution to both the front-end that customers see and our back-end that we need to operate, across a number of streams of business (ticketing, food, events, etc)

Cons

Like any software, learning to use something entirely new can be tough. New terminology and ways of working, little intricacies and dependencies that are annoying at first but no issue when mastered, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Angelo Castronova

Roller Software

2019-11-08

Pros

Easy to use Easy to teach others how to use Good support (online & over the phone) Intuitive Fast Web browser instead of application Flexibility of Roller to improve for your business

Cons

There is not a lot to complain about when it comes to Roller. Even if you have an issue they can most likely make an update to accommodate it.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more