Starting from: $40.00/month
Pricing model: Free, Subscription
Free Trial: Available
Sugar Professional: $40 per user/month
Sugar Enterprise: $65 per user/month
Sugar Ultimate: $150 per user/month
25 reviewers had the following to say about SugarCRM's pricing:
In my opinion, one of the top two open source CRM apps. A responsive web interface which works the same on all smartphones tablets laptops and desktop computers, no app required. The CRM of choice used by many upstart aggressive disruptive companies of all sizes. Highly cost effective, and expandable with tons of third party PHP modules available from the SugarOutfitters app store, such as connectors to your phone system, document system, marketing automation, reports, social media, etc. A complete bargain when compared with the usual salesforce which runs inside a restricted environment. Way more customizable because you have the wide ranging freedom of adding the latest innovations of PHP code to strengthen and automate your CRM.
Pros
Open source roots. Benefits from the rising tide of PHP innovations which let you keep up to date by adding new modules for a very affordable prices. There is a massive community of PHP developers available to help build custom modules for you for cheap prices, if you don't have PHP programming skills.
Cons
It can take some time to get used to how to use it. Also, it's too bad the free SugarCRM CE (Community Edition) version 6.5.25 is somewhat outdated, and updated only to fix security bugs. Although, it's about 75% the same features as the paid current version of SugarCRM Pro 7.8.
Rating breakdown
Likelihood to recommend: 8/10
We used Sugar for our sales team and became the fastest growing team in the company. 143% in two years. Sugar helped us keep it all organized.
Pros
low price per user. easy to use basic features
Cons
report generating is complicated and gets confusing.
Rating breakdown
Likelihood to recommend: 10/10
Value for money
Pros
Easy to commence with few functionalities around
Low implementation cost
Ability to import data from traditional spread sheets & databases
Export function when migrating to enterprise level (high level CRM systems)
Cons
Only suitable to address small to mid-rage complexities
Out dated UI
Limited functionality compare to Salesforce and MS Dynamics
Rating breakdown
Likelihood to recommend: 6/10
Pros
Great pricing and flexibility in customization
Cons
Lacks some features of Salesforce but way lower cost.
Rating breakdown
Likelihood to recommend: 10/10
Pros
It's cheaper than a lot of other options
Cons
Finicky to configure, advanced search options can be opaque and frustrating to end users
Rating breakdown
Likelihood to recommend: 5/10
Pros
I love the user interface, particularly how one can view various data about a contact without wasting time clicking through to the full contact view. The customized reports, headings, and sections are fantastic. So far our implementation has gone very well with helpful support from a Sugar vendor.
Cons
So far we haven't experienced any cons. Sugar is significantly more expensive than our previous CRM but cheaper than Salesforce, so it seems like a great midrange CRM for a company with 3-5 years of business in the growth stage.
Rating breakdown
Likelihood to recommend: 9/10
Pros
Very easy to adjust fields and configure layouts. Basically works the same as Salesforce but much cheaper (was free when we used it)
Cons
Lack of support - community based apps and help aren't easy to access. Need to improve this area for me to look seriously again
Rating breakdown
Likelihood to recommend: 6/10
Pros
there are certain base cases that allow this to work "out of the box" and the eco-system that has been built around it is somewhat robust
Cons
if you need a "real" crm -- don't take the cheap way out...this is your business. invest in something more robust and contemporary
Rating breakdown
Likelihood to recommend: 2/10
SugarCRM is "the" system every business ,big or small, should incorporate as a true leverage for taking your business far and beyond..
Pros
Flexibility, affordability, portability, cristal clear cost model, user friendly, intuitivity, integrability.. All abilities.
Cons
It will be nice that reporting capabilities where improved.
A bigger apps exchage market place wil be a plus.
Rating breakdown
Likelihood to recommend: 10/10
Pros
Easy to customize and low cost of entry for a CRM system. APIs help with the intergration.
Cons
Doesnt have as many features as some of the bigger brands.
Rating breakdown
Likelihood to recommend: 7/10
average product for our use for mobile salesforce management - may not be most recommended for this type of application.
Pros
fairly basic and simple to use, reasonable good reporting functions, the cost is very low but matches the features.
Cons
integration is difficult, capturing web data forms to crm is difficult, mаrkеtіng аutоmаtіоn complicated as APIs are not there for wide range. the interfaces are not as intuitive as other crms like salesforce or Zoho.
Rating breakdown
Likelihood to recommend: 5/10
My old company used SugarCRM for everything. Part number records, customer interaction, test cases, build info, you name it. I got very used to it and really enjoyed using it and wish my other companies would use it instead of the pricey SalesForce.
Pros
SugarCRM is easy and cheap to self host, very reliable and has nice addons, such as to an FTP client or Outlook, etc. It is easy to make your own add on as well.
Cons
The UI is very stale/ old looking although it did have a nice update a few year ago.
Rating breakdown
Likelihood to recommend: 9/10
Pros
the User experience is the main thing i like on sugar crm. its very easy, simple and minimal design can walk through with the workflow. most of the features are available if we compare to market leaders. thats why most of the mid scale companies like sugar crm.
Cons
pricing is the only thing i can say. need more flexibility on pricing part. need more integration features.
Rating breakdown
Likelihood to recommend: 8/10
Ease of Use-Excellent User Interface. Ease of Training other staff. Cost effective and value addition.
Pros
Cost effective
Ease of use and integration.
Good reporting features.
Customization.
Available for all Functional areas example- Sales/Marketing.
Cons
No dedicated account manager for the starters.
Limited space for the starters
Only only online support is provided for the Proffesional
Rating breakdown
Likelihood to recommend: 7/10
If possible, please reduce the cost for small businesses
Pros
SugarCRM customization is good to integrate QuickBooks software and generate GST Invoice. and advance workflow.
Cons
We are using Sugar Professional plan which is bit expensive for small businesses "specially in India"
Rating breakdown
Likelihood to recommend: 9/10
Pros
For the money, it's quite a bargain, and provided you pay for the correct level of customer support, that support is very good indeed.
Cons
It's anything but intuitive, and lacks significant functionalities (at least the version my company uses)
Rating breakdown
Pros
Several functionalities are available in open source mode. One of the cheapest alternatives as CRM
Cons
Free version is limited in terms of features, but that’s something you should expect. Design seems quite old
Rating breakdown
Likelihood to recommend: 8/10
if you need an online crm this can do good for you, Others are also less expensive but with less features.
Pros
Is a very good software at least the on-demand version I use. as a CRM is very good but it also tries to be a help desk and it is not. very reliable and love to extract the raw data to excel and do whatever I want with the data
Cons
Much complicated, too much to customize, and configurate, the access levels and roles are not easy to set up. takes times to deploy, and cost per seat, is kinda expensive.
Rating breakdown
Likelihood to recommend: 7/10
You get what you pay for. It's an average platform with some significant drawbacks that aren't realized until you've signed on the line and are trying to onboard it. We use Sage as our base platform and had intended to use Sugar to allow our teams to work in one system and have it communicate with Sage. In theory, this saves us time, entering data in one window instead of multiple tabs in Sage. However, in many instances, Sugar cannot write to Sage. That's a one-way street, so many tasks still require manual entry in Sage. It's also very clunky. The data refreshes/synchs very slowly, so you're rarely looking at real-time data. It will refresh and reload pages while you're actively working in them, deleting your progress and forcing you to start the process over. Creating dashboards and reports requires the user to be literate in tech talk and computer logic. Trying to navigate the back end to find the data you're looking for takes ages. I haven't even tried playing with the workflow builder because I can't find the time to teach myself how to build a report or dashboard, much less anything more complex. We have identified numerous shortcomings, but when we contact Sugar Support, they tell us it's a bug they're working on with no timetable for a solution. Apparently, there are a LOT of bugs.
Pros
The system is easy to use in theory. The UI is decent and processes are intuitive. The price point is attractive since the company boasts that it parallells other higher-priced options in features and functionality. The onboarding was fairly simple and adjusting to the system was not difficult.
Cons
Customer service is abysmal.
Our original contract included six limited use licenses designed to let our leadership team review content across all areas of the system (able to view all, but not edit certain elements). However, they did not work as promised and we ultimately had to purchase the more expensive licenses to allow our team access.
When we made the purchase, the team at Sugar deactviated all other licenses on our account, despite the fact that we were only half way through our annual contract, which we'd already paid for. I tried calling their domestic customer support line and got voicemail. I eventually reached technical support via email, who had to relay my request to another department. Our business was effectively offline for half a day while this was sorted out and our access was restored.
Two weeks later, I received an EMAIL from our Customer Success rep. She apologized for her late response and asked me to outline the issue. I did so and requested a call to discuss the incident. I never received another follow-up email, much less a phone call.
Between bugs with the licenses, bugs with the search/filter, email issues, and zero customer support, I cannot understate how disappointed I am in this purchase and this company as a whole.
Rating breakdown
Likelihood to recommend: 0/10
Pros
Good pricing and service from Sugar. The pricing was lower than most of their competition. The staff was friendly and helpful but restrained due to the options available to them in order to solve our issues.
Cons
Cell phone app needs improvement and it's not as easy to use as other crm's.
Rating breakdown
Likelihood to recommend: 5/10
Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.
Pros
I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.
Cons
I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.
Rating breakdown
Likelihood to recommend: 10/10
Pros
SugarCRM is very powerful and has many features. Setup correctly it is everything you will ever need in a CRM platform.
Cons
It is a shame that the lowest price point requires you to have a minimum of ten users. SugarCRM would be of huge benefit to smaller businesses but is price restrictive for them.
Rating breakdown
Likelihood to recommend: 5/10
Pros
The modern design it very good, along with the Mobile functionality.
Cons
The price can be a little more competitive for startups and nonprofits.
Rating breakdown
Likelihood to recommend: 10/10
Sales tracking
Pros
Great price for the features that have the software. Have a free version. You can track all the sales lifecycle.
Cons
Is not very well developed yet, frequently have software errors and the tool crash. User experience is not enough intuitive.
Rating breakdown
Likelihood to recommend: 7/10
Very easy to use, gives a lot of benefits for its price. I would definitely recommend others to use it (and I do :-)).
Pros
Very easy to use, very easy to migrate data.
Adding leads to the system is as easy as 1, 2, 3 and following up is very easy since there are very good notifications that could be sent to your email (which means they could be sent to your smartphone as well, hehe :-)).
Cons
Naturally, there's a learning curve and the need to customize the system to show the right data and not an abundance of it.
Some people may think it's a little dull or outdated, especially in terms of overall UX but I think the simplicity is the key deal maker here.
Rating breakdown
Likelihood to recommend: 9/10
