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Superchat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The comprehensive messaging suite for your business.
Table of Contents
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Superchat - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2025
Superchat overview
What is Superchat?
Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience. All customer messages received via WhatsApp, Google, Facebook and more are combined in one inbox. In addition, to streamline customer communication the platform offers an efficient way to manage and generate new online reviews via Google and other platforms.
Who uses Superchat?
Reviews for Superchat come from a wide variety of industries, including insurance (12% of reviewers), health, wellness and fitness (11%), and leisure, travel & tourism (9%). The most frequent use case for Superchat cited by reviewers is customer service (66% of reviewers).
What do users say about Superchat pricing?
Reviewers indicate that Superchat provides good value for money for small to medium-sized companies, and some users report the price is fair for the features offered. However, some reviewers feel costs are high for larger groups, and users note confusing ongoing charges.
What are the most popular integrations for Superchat?
The Superchat integration most frequently cited by reviewers is Zapier, an integration product rated 4.5 out of 5 for its integration with Superchat.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Responsiveness
Navigation
Assistance
Affordability
Connectivity
Delivery
Superchat’s user interface
Superchat pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.6
Ease of use
4.7
Customer support
4.8
Reviews sentiment
What do users say about Superchat?
Reviewers appreciate Superchat for simplifying customer communication, offering multi-channel integration, and enabling fast responses through intuitive tools and templates. They find it easy to use, with a user-friendly interface and helpful support team that responds quickly to questions and technical issues. Many say it streamlines workflows and improves team collaboration, allowing all messages to be managed centrally and efficiently. They also value ongoing feature development and the ability to connect with customers via WhatsApp, Facebook, and other channels.
Some feel the pricing is high, especially for small businesses or larger teams, and mention occasional technical glitches or confusing new features. They note that certain functionalities, like message forwarding and group chat options, could be improved, and that integrating additional messaging platforms would enhance the experience. While most find Superchat effective for everyday communication, a few report limitations with email handling and customization.
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Who uses Superchat?
Based on 281 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Superchat's key features
Most critical features, based on insights from Superchat users:
All Superchat features
Features rating:
Superchat awards
Superchat alternatives
Superchat
Starting from
79
Per month
Salesforce Service Cloud
Starting from
25
Per month
ReviewInc
Starting from
No pricing info
TeamSupport
Starting from
45
Per month
Superchat pricing
Pricing plans
Pricing details:
User opinions about Superchat price and value
Value for money rating:
Of 21 reviews that provide robust commentary on Superchat's price and value, 38% mention it in a positive light.
Reviewers indicate that Superchat offers good value for money, particularly for small to medium-sized companies, as it is not as expensive as other tools while maintaining functionality and usability. Some users report that the price is fair and worth it for the features provided, including ease of use and effective communication via WhatsApp. However, some reviewers feel that the price is high, especially for larger groups of recipients, and mention additional costs for exceeding limits or needing extra features. Users also note that ongoing costs can be confusing and that the service can feel overpriced for the performance delivered.
, and
Superchat integrations (13)
Integrations rated by users
We looked at 281 user reviews to identify which products are mentioned as Superchat integrations and how users feel about them.
Integration rating: 4.3 (9)
Integration rating: 4.2 (5)
Integration rating: 4.0 (2)
Integration rating: 5.0 (1)
Other top integrations
Superchat support options
Typical customers
Platforms supported
Support options
Training options
Superchat FAQs
Superchat has the following pricing plans:
Starting from: €79.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Superchat?
Superchat has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Superchat support?
Superchat supports the following languages:
English, French, German, Spanish
Q. Does Superchat support mobile devices?
Superchat supports the following devices:
Android, iPhone
Q. Does Superchat offer an API?
Yes, Superchat has an API available for use.
Q. What other apps does Superchat integrate with?
Superchat integrates with the following applications:
HubSpot Marketing Hub, Microsoft Outlook, WhatsApp, Zapier, Gmail, HubSpot CMS Hub, apomap, Instagram, HubSpot Sales Hub, HubSpot Service Hub
Q. What level of support does Superchat offer?
Superchat offers the following support options:
Chat, Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk, 24/7 (Live rep)
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