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ViaDialog
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
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ViaDialog - 2026 Pricing, Features, Reviews & Alternatives
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ViaDialog overview
What is ViaDialog?
Viadialog is an AI-powered cloud contact center platform that helps businesses manage customer interactions across voice, email, chat, SMS, WhatsApp, and social media — all in one place. Designed for support and sales teams, it combines smart automation, omnichannel routing, and no-code workflows to boost productivity and customer satisfaction. With Viadialog, you can deploy intelligent chatbots, automate repetitive tasks, monitor performance in real time, and integrate seamlessly with your CRM. Scalable, GDPR-compliant, and fully cloud-based, Viadialog is ideal for companies looking to modernize their contact center with AI while keeping a human touch.
Key benefits of using ViaDialog
One unified platform to manage voice, email, chat, SMS, WhatsApp, and social media interactions.
Smart routing to connect customers with the right agent or department.
24/7 chatbots and callbots for instant responses.
Customer profile enrichment through conversation data.
Real-time performance monitoring to improve customer satisfaction.
🤖 Automation & Artificial Intelligence
Automate repetitive tasks to free up your teams.
Intelligent callbots to handle routine calls and streamline voice journeys.
Automatic call transcription and summarization for better follow-up.
Instant alerts on customer sentiment, sensitive topics, or escalation risks.
No-code workflows, customizable to your business needs.
🔒 Security, Sovereignty & Flexibility
European, sovereign, and fully independent solution.
Full ownership of technology and infrastructure.
Flexible deployment: Cloud or On-Premise, to fit your IT and compliance requirements.
Full GDPR compliance and enterprise-grade security.
Localized and protected data with end-to-end encryption.
🧩 Integration & Scalability
Seamless integration with your CRM and existing tools.
Scalable platform to grow with your business.
Adapted for both SMEs and large enterprises.
🧠 Expertise & Innovation
In-house R&D lab with Data Scientists, PhDs, and experts in conversational AI and telecom networks.
Continuous innovation to anticipate new use cases and emerging technologies.
Starting price
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ViaDialog’s user interface
ViaDialog reviews
Overall rating
5.0
/5
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- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.25/10
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ViaDialog's key features
Most critical features, based on insights from ViaDialog users:
All ViaDialog features
Features rating:
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ViaDialog
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ViaDialog pricing
Pricing plans
Pricing details:
ViaSpeech
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User opinions about ViaDialog price and value
Value for money rating:
ViaDialog integrations (13)
ViaDialog support options
Typical customers
Platforms supported
Support options
Training options
ViaDialog FAQs
ViaDialog has the following pricing plans:
Starting from: €39.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of ViaDialog?
ViaDialog has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does ViaDialog support?
ViaDialog supports the following languages:
English, French
Q. Does ViaDialog offer an API?
Yes, ViaDialog has an API available for use.
Q. What other apps does ViaDialog integrate with?
ViaDialog integrates with the following applications:
Mayday, Amazon S3, WhatsApp, Microsoft Teams, Efficy CRM, Freshdesk, Salesforce Commerce Cloud, Apizee, Google Calendar, Selligent, ReachFive, HubSpot CRM, Zendesk Suite
Q. What level of support does ViaDialog offer?
ViaDialog offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat