Xola Reviews

The chat feature is indispensable, questions answered/problems solved on the spot. If the tech on chat can't fix or answer a question I get connected with someone who can solve the problem within 24 hours. The updates are pretty much instant, if I make a change, its on my site immediately.

I would like to be able to add more review links than just one on follow up emails.

The best software on the market for tour bookings and management. I’ve researched over 20 other competitors- don’t waste your time if you’re shopping around- get Xola.

It doesnt have some of the nuances we would like to see, and they changed their booking layout in a way that I think is not an improvement. However, I think they will continue to make improvements

Hi Lance, Thanks so much for your kind review. We're glad to have your continued support and will continue to make improvements! Cheers, Sophie

Easy to train staff on. If you can work an iPhone you can work on Xola. Good mobile access for staff

- Very little customization available for unique businesses - Limited accounting reports that take heavy editing in Excel to get the needed information - Organizes by customer email instead of name, can create major problems. - Europe based support team so finding a time to connect with them can be tough - No ability for Admin accounts to make edits or corrections to individual sales, especially...

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Hi Caitlin! Thank you for the candid feedback. We really appreciate customers like you who give us the feedback like this so we can grow. I wanted to address your concerns and reach out to you over some of them as well. We have some new features that I believe your company will benefit from and I am going to make sure they are turned on for you and that you are aware of them. Our Support Team is based out of US as well as Europe so we can give 24 hour support. You can reach out via chat, email, or phone anytime of the day and there will be someone available to help. I look forward to connecting with you to talk over your feedback soon! -Jessica

The customization to suit the variety of needs for our little company. Once everything is plugged it only minimal administration is needed to keep everything flowing.

The inability to not be able to make a tour private and only accessible via a password for guests.

Jesse, we are so glad Xola has been useful for your business. Thank you for the feedback on private tours. We're always seeking to improve our product and service so your feedback is super useful!

It is easy to use, easy to teach to staff, and I enjoy most features.

I haven't found anything I don't like thus far.

Hi Randi- So glad you find Xola easy to use. Thanks for taking the time to write a review! Best, Sophie

customer support, it is great that we get the software all set up and that there is a team to help any time. The software looking pretty.

if your client books 4 sessions, they get 4 confirmation, 4 reminder and 4 follow up emails, there is no option to just send them one email with all bookings listed there. in our confirmation email, you should not advertise yourself. it makes us look like we are using a free software. no. we pay a lot to use our software, so get your logo off and stop advertise yourself to out clients for free....

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Hi Izabella- I am sorry to see you are disappointed with Xola. We do strive very hard to listen to our customers needs and wants. I am going to send your feedback to our team and put your request into the system as well! I am also going to reach out very soon and see if I can get more feedback from you on how to make your experience with Xola better! -Jessica

I really appreciate how easily you can customize and set specific details of listings. I believe it allows more different types of businesses to use Xola pretty easily.

Being able to edit bookings which use the split payment option would be SO ideal. I often times have to cancel the booking and rebook, which makes any refunds more complicated down the road. I would really also appreciate the feature to type the number of guests into a booking made manually, instead of having to click increase/decrease for each guest. In the purchases tab, the order it comes up...

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Hello Emma! Thank you for this very detailed response. I'll have your account manager reach out your way to discuss some of these suggested improvements. Glad things are good overall!

First, while not important in the long run, the interface is elegant and clean. They actually thought about the design. Most important, it was super easy to implement. How easy, you say? Well, they have an option to spend something like $200 to get someone to walk you through the set-up. I thought this was a great option so I signed up for it. But as I was toying around with it, I realized that it...

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Nothing! They are the best!! HAHA -- I have to write a longer review than the first line! Okay -- Really, they are the best! ;)

Hi Mark! So glad to hear that Xola's supporting you and the business. We always design with you in mind :-)

Solid, very well thought out, very few issues and outstanding support.

Xola lacks Fraud control tools. Basic things like black lisiting customers & cards.

Thank you for the feedback, Matthew. Glad to hear the design and support are working well for you and your business.

The ease of use is high. The dashboard makes it easy to know what's going on with a quick glance. Online bookings are straightforward for customers and allows easy communication of vital information (i.e. confirmation emails, waivers, etc.)

There is not an easy way to change minimum booking quantity without changing the product listing itself - it would be nice to have a quick override for this.

Hi Emma! Thanks for the review! I would love to dig into the override for the capacity/booking min with you. Please send me an email back so we can discuss more!

Xola has a ton of features that make it easy to keep everything a customer purchases all in one place. The gift card sales easily integrate with the reservation system so customers can redeem them themselves online, gift offers help us sell more of them, the CRM allows us to easily export customer info and send them targeted emails and global settings allow us to automatically send emails to customers...

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Because this software is very flexible and there are so many options, some of the back office features can be tricky to use. For example, when you need to process a refund for a customer, you have three options to select from (reduce booking value and refund, refund only etc.). They do a good job of labeling things with descriptions, but it can still take some getting used to and training. Also, the...

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Hi Jennifer, Thanks so much for taking the time to leave this review. Really appreciate your thoughtfulness and sharing about your experience! I'll be having someone reach out to see if we can solve the issue around the buttons re-directing but it may be a limitation with your CMS. Thanks, Sophie

I love the platform's ease of use, for both the customer and the user. When using previous platforms, we had customers calling continually because they were unable to complete transactions because they were confused with the setup. And, for the back-end user, it is a breeze! In fact, we never even had to train our employees to use Xola. The backend is extremely intuitive. And, I can't say enough...

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As for cons, yikes. I really can't think of anything. When I do come across functionality features that I would like to see, I have easy access to suggest my solutions. What's even better? Xola actually listens.

Hi Kellie- Thank you so much for taking the time to leave us a review. Your feedback is valuable as we are constantly seeking to improve and our business only succeeds when our customers' businesses succeed. Thanks for choosing Xola and keep the feedback coming! Cheers, Sophie

Ease of Use and Customer Support -- I looked at many companies and did demos prior to making my decision to go with Xola. Xola is, by far, the easiest to use of all the companies that I demoed. Inputting product, making changes, updating info is all easy and very intuitive to use. When I can't easily figure something out, Xola's 'chat' feature is AWESOME! There is always someone there to quickly...

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Calendar does not show multi-day events (only the first day shows). Also - only allows for 'group' or bulk discounts on same item. I would like a way to have the system give "Xth purchase free" - for example - so once someone has booked 2 items, it could prompt them with a "Buy one more and you get a free one". I saw other companies with this capacity, BUT then they had other things that I did not like. Overall - Xola has more Positives for me, than negatives.

Hi Susie, So happy to see that both you and customers enjoy using Xola! Your feedback helps us improve our software. Cheers! -Kris

Ease of use for updates to listings and schedules.

I do not like the updated pricing structure of 3%. I do not like the idea of "passing" this costs along to my guests, so I am stuck with this large cost increase.

Hi Mike, Thanks for taking the time to leave a review and I'm glad you find Xola easy to use. Our pricing change was made in order to make all features available to all customers at no cost and after extensive research on the impact of consumer fees on conversion. We're happy to talk more about ways you could configure your account to not absorb this cost without impacting your conversions. Best, Team Xola

Xola has really streamlined the booking process. It has made it easier for us, in the office, to manage bookings coming in and see when trips and courses are happening. If we are booking private trips or courses that are not listed on our website, we have built our backend system to allow for us to do this quickly. Xola keeps our customers credit card numbers on file in a safe and secure manor making...

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The biggest thing that we wish was different was that on the calendar, during booking and on the backend, that Xola showed the length of our courses. It only shows the start date, and although this hasn't been a problem, it would be something that would be a nice addition to make life a bit easier. Along the same lines we have courses (single courses) that run Tuesday, Thursday, Saturday & Sunday and would like to be able to show the custom schedule of that course in some capacity, even just on our backend calendar to see the overlap with other trips.

Thank you for the review! I hope that you have found our new calendar features useful and hope they address your concerns! We are glad to see you find Xola easy to use!

We love the different dashboards and views. It's versatile but very user-friendly.

There is no SMS feature for employees. The scheduling is outdated (have to schedule one activity at a time). Xola Kiosk is only available for admin use which is a big security risk. Can't use for brick and mortar AND mobile.

Hi Josef! Thank you for the review and the candid feedback! Your CSM is aware of your feedback and will continue to advocate on your behalf to our product team. Lots of new things coming your way from Xola, and I believe most of your cons will be turned into pros! Please continue to give us your feedback as it helps us grow as a company!

Great booking software with wonderful tools like invoicing, analytics, and customization. Customer service is also wonderful and prompt.

It was about 4x the cost as my previous software but totally worth the cost until they changed their plan to get 6% of my customers money with their fees. I now pay “nothing” per month but my clients have to pay and I have to now switch companies since I don’t want to pass fees onto them.

Thank you for sharing the positive feedback on our product and support, despite being unhappy about our recent pricing model changes. A couple clarifications. We wanted to offer various options to our customers through this change, including extending subscription for a year so no one would have to rush to make a decision on any changes to their operations. To clarify, we assess a 6% guest fee...

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Xola booking software allows for maximum customization. I've grown so comfortable with it, tweaking little time-saving things for myself and my customers that it feels like they wrote the code with my exact tourism business in mind.

It's a little more expensive in terms of booking fees than some of their so-called competitors, but I pass the cost on to the consumers - so no big deal.

Dear Kevin, Your kind words always make us smile and we appreciate you taking the time to share such a glowing review publicly. Cheers, Sophie

No pros were added to this review

No cons were added to this review

Thank you for your review! We are glad to see you are enjoying Xola!

Staff's support and interest in "my" software needs. Put this way, I'm constantly hounded by other company's booking software guys to "look" at their software and I keep telling them..."Nope, I'm using Xola and they serve my needs just fine!" For whoever reads this review, I want them to know that I have used Xola for several years and I really appreciate how they have constantly kept up with my growth needs and seek to improve the software to help me grow. As we all know, what works today is outdated tomorrow! THANK YOU XOLA!

Really? After what I wrote above, do you really think I have any "cons"? For the record, ever since I first started using Xola I have received excellent support and anytime that I needed to "personalize" the software to meet my need, Xola was there to help me.

Hi Doyle- Thank you so much for such a glowing review. We are constantly looking to improve and better meet the needs of the businesses we serve, so I am very happy to hear that this matches your experience! Thanks for using Xola, Sophie

Xola has the BEST feature set, an amazing look and feel that your customers will love and they have a solid support team - the friendliest and most helpful ever.

In March 2020 they are rolling out a new mandatory pricing plan where they will take a large percentage of all bookings rather than a monthly fee. For us it means going from $200/month to $2K-$4K+/month depending on our sales and marketing.

Hi Jeff, Thanks so much for taking the time to let us know how much you love our features. We did announce a pricing model change aimed to make our platform more accessible to business of all sizes. Everyone can now get all features at no cost. And moving to a transactional model ensures that after not raising our prices for the past several years we won't have to in the future either. It also aligns goals so that we succeed when you succeed! We hope you'll consider the benefits of Xola with this new plan as we'd love to keep you as a customer. Best, Sophie

When my company first started using Xola it was and is still easy to use. They have an easy to use app, a very easily navigated website, but what I appreciate most of all is their customer service.

One thing I don't like is I am not able to see as much information about my customers who book on the app as I am the website, but I am not a master a design myself so I'm just grateful for it in general. One other thing that is slightly annoying is I have to refresh the page or close then open the app to get it to refresh to see if there are any other bookings.

Carley, thank you so much for your kind and thoughtful feedback! We're glad you are please with our product and service and we'll be looking to upgrade our mobile app soon! Stay tuned. Cheers, Sophie

The overall structure of the back-end and UI is exceptional.

Xola promised a feature to handle varying degree of taxes that come with using discount vouchers like Groupon... That was 2 years ago.. Still haven't seen it and they fail to acknowledge that without it, my company must eat a percentage of the taxes. total fail.

Thank you for your feedback! We have introduced the voucher workflow for our customers using Groupon. Happy to have our Customer Success Manager reach out to you to discuss any other concerns you have. Please be looking for an email very soon. We appreciate your business and we hope to keep growing and improving to meet your needs. -Jessica

Anyone new can learn the basics of entering an order. Its a very simple system that in a lot of cases is also intuitive.

It took a bit of time last summer to have some issues resolved. Also the recent price increases to pay for all of the functionality that you might not use is very expensive.

Hi Len, We changed our prices such that Xola is free to use and all functionality can be available to all customers. We are committed to being a enterprise level solution for businesses of all sizes that is, as you've mentioned, intuitive and easy to adopt. Best, Team Xola

It does just what we need for online bookings. It's a great fit for a small business. My business doesn't need tons of customization or integration, but we do need a dependable, streamlined and affordable booking system and Xola fits the bill perfectly.

We do a lot of different unique events (vs. the same few listings offered many times per day or week.) It would be great to be able to copy an existing listing to jump-start the creation of a new listing.

Thank you for the review! We are happy to see Xola has aided in simplifying your business! I am going to put in your copying existing listing as a feature request. Please feel free to reach out support any time with your feedback.