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Top Rated Customer Engagement Software with Mid size business - Page 4

Last updated: September 2026

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513 software options

Survicate logo

Collect, analyze, and act on customer feedback

Survicate is a complete customer feedback platform to collect, analyze, and act on insights that drive customer engagement. Run surveys across sources, spark conversations, and gather real-time input. Use AI to analyze feedback. Connect with 40+ tools to act on the data.

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Cognigy.AI logo

Enterprise Conversational AI Platform

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

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Hotjar logo

Digital experience insights for any business selling online

Hotjar provides website heatmaps and behavior analytics tools that reveal how visitors interact with websites. The platform combines visual feedback through heatmaps and session recordings with direct user input via surveys and feedback collection, allowing businesses to identify conversion blockers and optimize user experience. Hotjar integrates with popular tools like Google Analytics and Zapier to deliver comprehensive insights about website performance.

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Phone2Action Grassroots logo

Communications platform for public affairs and advocacy

Phone2Action Grassroots (formerly Capitol Canary) is a mobile-responsive, grassroots advocacy platform designed for associations, non-profits and corporations wishing to launch and promote public policy campaigns, leveraging multiple channels including social media to connect with supporters, track engagement and report progress

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Nickelled logo

Cloud-based customer engagement solution

Nickelled is a cloud-based customer engagement solution designed to help businesses of all sizes create interactive walkthroughs. The platform enables users to build manuals, tutorials and step-by-step guides for products, websites, applications, and program navigation.

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Forumbee logo

Custom community forum creation tool

Forumbee is a community forum creation tool which enables users to create public, restricted-access, and hidden forums for discussion, Q&As, feedback, and more

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NextMe logo

Cloud-based waitlist solution for service-based businesses

NextMe is a virtual waiting room that helps service-based businesses manage their waitlists and queues. With its intuitive features like self-check-in, customizable SMS notifications, and real-time customer engagement, it enables users to eliminate long lines, improve customer retention, and drive revenue.

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Optify logo

Streamlined coaching management system

Optify is a streamlined coaching management tool designed to help coaches and clients to collaborate in an efficient and scalable way.

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MarketSurge logo

All in one lead management software

MarketSurge is the one-stop shop for lead management. The application enables businesses to manage communication and contacts from a unified platform.

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Scal-e logo

Omnichannel marketing system with customer loyalty programs

Omnichannel marketing solution that reaches audiences through customer loyalty programs and data management to gain a 360 degree view on customer profiles with 5 modules including data management, audience builder, omnichannel orchestration, customer retention, and customer intelligence.

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GUIDEcx logo

Client onboarding and project management software

GUIDEcx is a customer onboarding platform, purpose-built to drive customer engagement, reduce churn, and speed up time to initial value.

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Liberty Converse logo

AI-enhanced contact centre experiences for customers & teams

Liberty Converse is our cloud contact centre solution that revolutionises how businesses interact with customers and teams through AI-driven self-service, process automation and integrated workflows and CRMs.

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Wati logo

Customer Engagement for Revenue Growth

The Agentic Customer Engagement Platform built for Revenue Growth

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Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

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Whatfix logo

Accelerate Digital Adoption

Whatfix's Customer Engagement solution uses contextual in-app help and interactive guides to engage users in a targeted manner to drive retention and growth

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StoryTap logo

StoryTap is the leader in story-led video automation.

StoryTap is the leader in story-led video automation. Our patented platform lets enterprise brands easily produce and automatically share authentic video stories from customers or employees. From video product reviews to Q&A, testimonials and more.

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LoyaltyStream logo

Loyalty programmes designed to motivate growth and retention

LoyaltyStream: A premier B2B solution. The modular, flexible platform empowers you to craft personalised, one-time campaigns or implement enduring loyalty strategies. Drive growth, enhance retention & craft unique campaigns with a scalable SaaS.

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Korra logo

Answers - Spot On!

Korra is a semantic, direct-to-answer knowledge discovery platform. With an AI-powered search engine and direct-to-answer experience, Korra offers an SMB-friendly cloud-based SaaS solution. Companies benefit from reduced open ticket rates, faster resolution times, and data-driven content insights.

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iVision Mobile logo

Text messaging tool for SMBs & brands in the U.S. & Canada

Thousands of businesses and organizations across North America use iVision Mobile's text messaging software to engage their contacts with relevant mobile marketing and communications.

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Helpwise logo

Communication and workflow management software

Helpwise is a communication software that allows customer-facing teams to create shared inboxes for different channels like email, live chat, SMS, Whatsapp, Facebook, Twitter, and more. Sales and support reps can use Helpwise to manage customer conversations and optimize workflows using different automation rules.

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GuestXM logo

Deliver Exceptional Restaurant Experiences at Scale

Customer experience management and intelligence platform - AI-powered social listening, sentiment analysis, and online engagement tools to keep your brand reputation at your strategic advantage.

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Poltio logo

All of Your Essential Tools Working Together With Poltio

Poltio is a customer engagement platform that uses interactive content and engaged data to engage users across multiple channels. Poltio’s customizable UI/UX technology allows organizations of all sizes, across industries, to create a personal relationship with their customers at scale.

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LoyJoy logo

Enterprise AI Agents for Chat and Phone

Personalized AI Agent conversations for advice, service and sales via chat and phone. Agents use knowledge and product data to qualify and execute processes end-to-end. Business teams design journeys without code while IT retains governance. Chat and phone run on one platform.

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allswers logo

Customer and employee engagement platform

allwers allows businesses to collect information about clients, analyze all comments and activate actions to achieve organizational objectives. Teams can measure and manage the employees' and improve productivity using action plans based on intelligent surveys.

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NuVidio logo

NuVidio

NUVIDIO is a video call platform that allows businesses to securely connect with customers through one-on-one video chats. The software features end-to-end encryption, customizable backgrounds, and integration with CRM systems to provide a seamless customer experience. NUVIDIO aims to bring transparency and trust to digital customer service through its comprehensive video call solution.

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