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Customer Experience Software
Last updated: April 2026
79 software options
Sponsored
Zendesk Suite
5
2.2K
4
1.3K
3
319
2
64
1
53
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
Read more about Zendesk Suite
Alchemer
5
210
4
76
3
22
2
7
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience management and online survey platform
Read more about Alchemer
Sogolytics
5
537
4
170
3
18
2
2
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer and employee experience management platform.
Read more about Sogolytics
Thought Industries
5
51
4
23
3
4
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Leading Customer Learning & Intelligence Platform
Read more about Thought Industries
Zoho Desk
5
1.3K
4
766
3
119
2
13
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
Read more about Zoho Desk
Zoho CRM
5
3.5K
4
2.3K
3
782
2
171
1
81
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer relationship management solution
Read more about Zoho CRM
Freshdesk
5
2K
4
1.1K
3
164
2
32
1
17
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
Read more about Freshdesk
Verloop
5
7
4
3
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational AI Platform for Automated Customer Support
Read more about Verloop
Freshdesk Omni
5
2
4
0
3
2
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel customer support software
Read more about Freshdesk Omni
Sprout Social
5
322
4
217
3
48
2
6
1
13
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Social Media Management Software for Business
Read more about Sprout Social
Zonka Feedback
5
57
4
9
3
1
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Turn feedback into intelligence, action, and growth
Read more about Zonka Feedback
NiceJob
5
180
4
18
3
2
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Reputation marketing with reviews, social & SEO tools
Read more about NiceJob
Medallia Concierge
5
82
4
23
3
8
2
2
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Text messaging for customer service & team collaboration
Read more about Medallia Concierge
Thryv
5
313
4
94
3
29
2
9
1
60
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one management solution built for small business
Read more about Thryv
Sprinklr
5
42
4
34
3
11
2
1
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Social media management, analytics & strategy planning.
Read more about Sprinklr
Groove
5
56
4
25
3
3
2
3
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based helpdesk solution for small businesses
Read more about Groove
CallPage
5
32
4
8
3
0
2
1
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Website button & pop-up widget for automated call backs
Read more about CallPage
Involve.me
5
43
4
17
3
3
2
1
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Create high-converting funnels that turn visitors into leads
Read more about Involve.me
re:spondelligent
5
11
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered review management platform
Read more about re:spondelligent
GuestXM
5
13
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Deliver Exceptional Restaurant Experiences at Scale
Read more about GuestXM
facelift
5
67
4
56
3
7
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Own the Social Media Game.
Read more about facelift
Infobip
5
9
4
5
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omni-channel customer communication and engagement
Read more about Infobip
Conversational Cloud
5
25
4
10
3
3
2
1
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-Powered Chatbots, Messaging & Live Chat for Businesses
Read more about Conversational Cloud
Woobox
5
3
4
4
3
1
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer engagement app suite for social media promotions
Read more about Woobox
Creatio CRM
5
106
4
23
3
2
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
New era CRM to manage all customer and operational workflows
Read more about Creatio CRM
