App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Customer Experience Software Integrated with FreshBooks (2026)
Last updated: April 2026
18 software options
Sponsored
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
Read more about Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
Read more about Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
Read more about Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-based live chat for customer support and sales teams
Read more about LiveChat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-based webchat assistant for business conversations
Read more about Birdeye
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
Read more about Tidio
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All in one business management workspace
Read more about Bitrix24
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer experience management platform
Read more about Swell
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Reputation marketing with reviews, social & SEO tools
Read more about NiceJob
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled lead management and conversion platform
Read more about Podium
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
An all-in-one AI-based low-code app development software
Read more about Zoho Creator
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled unified customer service platform
Read more about Kayako
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud Based Ticket Management & Help Desk Software
Read more about Cayzu
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Net Promoter Score & customer feedback collection
Read more about Retently
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for businesses of all sizes
Read more about Kapture CX
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI platform for creating and managing custom surveys
Read more about Surveybox
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel customer support software
Read more about Freshdesk Omni
Read more about Cemantica