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Top Rated Customer Experience Software with Wix

Last updated: November 2026

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16 software options

Tidio logo

Aill-in-one customer support software with AI features

Tidio is an all-in-one customer experience platform with features like help desk, live chat, chatbot, and AI agents. Improve engagement by talking to customers in real time, automate answers with chatbot Flows, or use Tidio's AI agent to resolve up to 64% of all interactions.

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LiveAgent logo

AI help desk for email, chat and calls from $15 per agent

Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.

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LiveChat logo

AI-based live chat for customer support and sales teams

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

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Bookafy logo

Free online appointment booking software

Differentiated by design, Bookafy is a beautiful online appointment scheduling platform to give your customers the best booking experience.

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eShoppingAdvisor logo

Review management tool for small and midsize businesses

eShoppingAdvisor is cloud-based review management software that helps small and midsize eCommerce businesses automatically collect and analyze reviews, manage customer relationship, and optimize online credibility.

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Hotjar logo

Digital experience insights for any business selling online

Improve your customer experience with Hotjar. An intuitive, visual way to discover, consolidate, and communicate user needs.

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Quizell logo

Turn personalized product recommendations into sales!

Quizell fast-tracks e-commerce sales with personalized product recommendations. Create a quiz to discover your customers’ needs and lead them to solutions that work for them. Increase sales, reduce returns, and discover new opportunities for business growth.

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FigPii logo

Cloud-based conversion rate optimization platform

FigPii is a cloud-based conversion rate optimization (CRO) platform that helps enterprises design the user experience (UX) and identify visitor intent, behavior, and preferences by tracking interactions via polls, heatmaps, recordings, and more.

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ThriveDesk logo

Customer experience software for small businesses

ThriveDesk is a live chat software designed to help small businesses manage real-time customer communications across channels. Key features include shared inbox, knowledge base, customer relationship management, tagging, private notes, and reporting.

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Collectchat logo

AI website chatbot for leads, bookings and payments

Collectchat is a website chatbot that improves customer experience with instant, 24/7 AI answers from your website, files and FAQs, then collects feedback, bookings, orders and support requests in a friendly conversation.

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VideoPeel logo

Video capturing platform for collecting customer testimonial

VideoPeel is a cloud-based video capturing platform designed to help businesses across industries such as eCommerce, education, and healthcare collect video testimonials and messages from customers and share them across advertising channels.

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Leadoo logo

Converting existing traffic into leads & online sales

Want to convert more sales and/or leads from your existing website traffic? Leadoo is built for one purpose: results. Leadoo, the World's first and only Lead-Driven Marketing Platform, turns your passive website visitors into qualified leads, in interactive and friendly ways.

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Uptok logo

Offer video sessions on Shopify and other eCommerce stores

Face-to-face video sessions with high-intent shoppers on your e-commerce store. Conduct demos, suggest products and offer discounts seamlessly with our Shopify app. The session stays connected from page to page. Ensures maximum face time between your salespeople and the most active shoppers.

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WebMaxy Analyzer logo

User behavior analytics and survey tool

WebMaxy Analyzer is a user behavior analytics software that can help you understand your user behavior patterns. It has various features, such as session recordings, heatmaps, scroll maps, survey and feedback forms, form analytics, and funnel view.

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eTrusted Experience Feedback Solution logo

Experience Feedback Platform

eTrusted has been designed from the ground up as a standardised yet configurable, scalable SaaS platform for real-time customer feedback that can be easily connected at touchpoints across customers' systems.

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Zoho Desk logo

Cloud-based help desk for all business sizes

Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

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