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Customer Loyalty Software with Multi-Location

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SpotOn logo
4.4
298

Restaurant POS for payment processing

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.4
Pros and Cons from SpotOn users   
+15
The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.
Does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Over all it’s been a great program and great company to work with. Look forward to years of a great relationship.
The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App.
This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.
It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then.
Easy to use, great customization, awesome customer service, Sales Rep delivered as promised.
I have had to place stop payment on them and stop using the credit card machine in order to stop the bleed. I literally have called and emailed each and everyday for months trying to get a resolution.
Reporting has been amazing and has really helped our manager stay on top of their metrics. Integrations with 7 Shifts scheduling has been a game changer.
Great way to have more customers having a better experience with your company.
From back office, digital marketing, built our website to take orders off of. The programming is great to allow you to do more tasks with better trained staff.
I love the ease of access of this product the most. Business people hardly have time for anything other than running their business.
Great Restaurant Software - Working to be Great Retail Software.
We love how easy it is to use and how your customer service is available at anytime.
Low-maintenance and reliable even at high-volume restaurants. An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry.
The online ordering with direct tickets to kitchen and bar is a huge advantage this system has. It had increased both revenue and efficiency.
The product is easy to use and has great customer support. Its easy to make changes on the fly.
On top of that, with the cash discounting, we are saving tons of money.
The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.
Does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Over all it’s been a great program and great company to work with. Look forward to years of a great relationship.
The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App.
This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.
It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then.
Easy to use, great customization, awesome customer service, Sales Rep delivered as promised.
I have had to place stop payment on them and stop using the credit card machine in order to stop the bleed. I literally have called and emailed each and everyday for months trying to get a resolution.
Reporting has been amazing and has really helped our manager stay on top of their metrics. Integrations with 7 Shifts scheduling has been a game changer.
Great way to have more customers having a better experience with your company.
From back office, digital marketing, built our website to take orders off of. The programming is great to allow you to do more tasks with better trained staff.
I love the ease of access of this product the most. Business people hardly have time for anything other than running their business.
Great Restaurant Software - Working to be Great Retail Software.
We love how easy it is to use and how your customer service is available at anytime.
Low-maintenance and reliable even at high-volume restaurants. An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry.
The online ordering with direct tickets to kitchen and bar is a huge advantage this system has. It had increased both revenue and efficiency.
The product is easy to use and has great customer support. Its easy to make changes on the fly.
On top of that, with the cash discounting, we are saving tons of money.
The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.
Does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Over all it’s been a great program and great company to work with. Look forward to years of a great relationship.
The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App.
This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.
It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then.
Easy to use, great customization, awesome customer service, Sales Rep delivered as promised.
I have had to place stop payment on them and stop using the credit card machine in order to stop the bleed. I literally have called and emailed each and everyday for months trying to get a resolution.
Reporting has been amazing and has really helped our manager stay on top of their metrics. Integrations with 7 Shifts scheduling has been a game changer.
Great way to have more customers having a better experience with your company.
From back office, digital marketing, built our website to take orders off of. The programming is great to allow you to do more tasks with better trained staff.
I love the ease of access of this product the most. Business people hardly have time for anything other than running their business.
Great Restaurant Software - Working to be Great Retail Software.
We love how easy it is to use and how your customer service is available at anytime.
Low-maintenance and reliable even at high-volume restaurants. An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry.
The online ordering with direct tickets to kitchen and bar is a huge advantage this system has. It had increased both revenue and efficiency.
The product is easy to use and has great customer support. Its easy to make changes on the fly.
On top of that, with the cash discounting, we are saving tons of money.
Loyverse POS logo
4.8
451

Free point of sale software & inventory system

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.9
    Features
    4.6
    Customer support
    4.8
Pros and Cons from Loyverse POS users   
+15
Very happy with the app's and amazing support. This is the first app's we find that give us all what we need and it's free.
I know what is the cost of production of every thing that I sell, it you guys put that option and at the end of the day it give me the real income I would totally suck you dick.
I am really glad that I found Loyverse. The product quality, variety of features and excellent customer support are really a jaw dropping experience with Loyverse.
The application lags and can be slow at times.
Was looking for program and found this, just amazing, I can now run a loyalty program in my shop to benifit my customers, easy to use.
Also you must be connected to WiFi to use this system and that kinda is a downside to it it ended up using a bunch of data on my cell.
This is the best software for small businesses. It is easy and quick to setup and has a range of features to help you succeed in your business.
This app is the reason I can go to bed stress free. Today alone, I uninstalled 6 apps on 3 devices.
It is user friendly yet has all the essential features for small businesses. For the most, fast and friendly user support is fantastic.
The POS app contains all the important features, and it is very user friendly for our staffs. The extra feature that we really like is the integration of the loyalty system (Loyalty Ocean App).
After a little hiccup trying to upload my inventory, the team were on hand instantly to help rectify the problem. I am very grateful for their knowledge and know how of this wonderful POS.
I really like the integration of the POS system with the monitoring of inventory. I also like the integration of the Loyverse POS app with the backoffice and Loyalty Ocean App.
Good Design, Easy controls, Intuitive, Fast and responsive. Awesome customer support.
Currently as a small business owner i have found Loyverse POS to be perfect for the starting and small sme's due to its simplicity, refinement and excellent support.
It is great to do many great things using this app, as. Add and edit cusstomers informatinion, specifi discount, eyse way to inform cusstomer about sellouts ans s.o.
Because you can add, remove, edit the details in your own way. It will work with Bluetooth printers so I am very happy that I have connected one in the Kitchen and one in the bar.
Overall for the price this app works and is a great companion to keeping inventory and having a Pos system on your device.
No need to purchase hardware to use as it can be installed on any smartphone or tablets. Multi user capability helps business to assign userID to retail staff.
Very happy with the app's and amazing support. This is the first app's we find that give us all what we need and it's free.
I know what is the cost of production of every thing that I sell, it you guys put that option and at the end of the day it give me the real income I would totally suck you dick.
I am really glad that I found Loyverse. The product quality, variety of features and excellent customer support are really a jaw dropping experience with Loyverse.
The application lags and can be slow at times.
Was looking for program and found this, just amazing, I can now run a loyalty program in my shop to benifit my customers, easy to use.
Also you must be connected to WiFi to use this system and that kinda is a downside to it it ended up using a bunch of data on my cell.
This is the best software for small businesses. It is easy and quick to setup and has a range of features to help you succeed in your business.
This app is the reason I can go to bed stress free. Today alone, I uninstalled 6 apps on 3 devices.
It is user friendly yet has all the essential features for small businesses. For the most, fast and friendly user support is fantastic.
The POS app contains all the important features, and it is very user friendly for our staffs. The extra feature that we really like is the integration of the loyalty system (Loyalty Ocean App).
After a little hiccup trying to upload my inventory, the team were on hand instantly to help rectify the problem. I am very grateful for their knowledge and know how of this wonderful POS.
I really like the integration of the POS system with the monitoring of inventory. I also like the integration of the Loyverse POS app with the backoffice and Loyalty Ocean App.
Good Design, Easy controls, Intuitive, Fast and responsive. Awesome customer support.
Currently as a small business owner i have found Loyverse POS to be perfect for the starting and small sme's due to its simplicity, refinement and excellent support.
It is great to do many great things using this app, as. Add and edit cusstomers informatinion, specifi discount, eyse way to inform cusstomer about sellouts ans s.o.
Because you can add, remove, edit the details in your own way. It will work with Bluetooth printers so I am very happy that I have connected one in the Kitchen and one in the bar.
Overall for the price this app works and is a great companion to keeping inventory and having a Pos system on your device.
No need to purchase hardware to use as it can be installed on any smartphone or tablets. Multi user capability helps business to assign userID to retail staff.
Very happy with the app's and amazing support. This is the first app's we find that give us all what we need and it's free.
I know what is the cost of production of every thing that I sell, it you guys put that option and at the end of the day it give me the real income I would totally suck you dick.
I am really glad that I found Loyverse. The product quality, variety of features and excellent customer support are really a jaw dropping experience with Loyverse.
The application lags and can be slow at times.
Was looking for program and found this, just amazing, I can now run a loyalty program in my shop to benifit my customers, easy to use.
Also you must be connected to WiFi to use this system and that kinda is a downside to it it ended up using a bunch of data on my cell.
This is the best software for small businesses. It is easy and quick to setup and has a range of features to help you succeed in your business.
This app is the reason I can go to bed stress free. Today alone, I uninstalled 6 apps on 3 devices.
It is user friendly yet has all the essential features for small businesses. For the most, fast and friendly user support is fantastic.
The POS app contains all the important features, and it is very user friendly for our staffs. The extra feature that we really like is the integration of the loyalty system (Loyalty Ocean App).
After a little hiccup trying to upload my inventory, the team were on hand instantly to help rectify the problem. I am very grateful for their knowledge and know how of this wonderful POS.
I really like the integration of the POS system with the monitoring of inventory. I also like the integration of the Loyverse POS app with the backoffice and Loyalty Ocean App.
Good Design, Easy controls, Intuitive, Fast and responsive. Awesome customer support.
Currently as a small business owner i have found Loyverse POS to be perfect for the starting and small sme's due to its simplicity, refinement and excellent support.
It is great to do many great things using this app, as. Add and edit cusstomers informatinion, specifi discount, eyse way to inform cusstomer about sellouts ans s.o.
Because you can add, remove, edit the details in your own way. It will work with Bluetooth printers so I am very happy that I have connected one in the Kitchen and one in the bar.
Overall for the price this app works and is a great companion to keeping inventory and having a Pos system on your device.
No need to purchase hardware to use as it can be installed on any smartphone or tablets. Multi user capability helps business to assign userID to retail staff.
NiceJob logo
4.9
191

Reputation marketing with reviews, social & SEO tools

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.9
    Features
    4.8
    Customer support
    4.9
Pros and Cons from NiceJob users   
avatar
avatar
avatar
+15
I love the fact that Nice Job sends customers notifications to give a review for my business. The reviews help me to stand out amongst all of my competitors and generate me additional business.
The IOS app is not fully functioning in the sense that a lot of the features are links to a web browser. Also the conversion website lead page is very limited.
The review portion of the software is awesome as their system does all the emailing and following up for you. Excellent customer service as well.
Someones the AI doesn't detect that a review had been left by a particular client and it continues to nudge them, much to their annoyance. These are few and far between, though.
Their software is integrated into Jobber which makes it super convenient to communicate with clients. It definitely worth the money.
During COVID when we weren't sure if we would have to stop operating and were cutting costs, instead of cancelling, the guys at Nicejob offered us two months of free service to keep things going.
The executive has helped us build our website, he knows what he's doing, super knowledgeable, professional, kind, and FAST.
There's really nothing I can think of that I don't like.
After 1 sms and 3 emails lots of them do. We gathered 103 reviews in 20days - amazing.
I had a beautiful, professional looking website created that has done wonders for my business, as have the reviews I've received through their system.
Very easy to use, accomplishes the goal we set out when signing up.
Beautiful, professional, custom website with integrated review software.
We have received many excellent reviews since we started using it. The numbers of reviews leads to more phone calls.
NiceJob Convert is also a great value and allows you to see your website final product prior to investing thousands of dollars into a redesign.
The additional layer is seamless and works behind the scenes to gather reviews for us. It's beyond ease of use, we literally get to forget about it and it still gathers reviews for us.
Ease of use and support is off the hook. Always follows up with my customers and that is priceless.
Very simple to use and the customer support is fast, detailed, and extremely efficient in providing help to their clients.
Lower cost than competitors. Quick response support and easy to understand software.
I love the fact that Nice Job sends customers notifications to give a review for my business. The reviews help me to stand out amongst all of my competitors and generate me additional business.
The IOS app is not fully functioning in the sense that a lot of the features are links to a web browser. Also the conversion website lead page is very limited.
The review portion of the software is awesome as their system does all the emailing and following up for you. Excellent customer service as well.
Someones the AI doesn't detect that a review had been left by a particular client and it continues to nudge them, much to their annoyance. These are few and far between, though.
Their software is integrated into Jobber which makes it super convenient to communicate with clients. It definitely worth the money.
During COVID when we weren't sure if we would have to stop operating and were cutting costs, instead of cancelling, the guys at Nicejob offered us two months of free service to keep things going.
The executive has helped us build our website, he knows what he's doing, super knowledgeable, professional, kind, and FAST.
There's really nothing I can think of that I don't like.
After 1 sms and 3 emails lots of them do. We gathered 103 reviews in 20days - amazing.
I had a beautiful, professional looking website created that has done wonders for my business, as have the reviews I've received through their system.
Very easy to use, accomplishes the goal we set out when signing up.
Beautiful, professional, custom website with integrated review software.
We have received many excellent reviews since we started using it. The numbers of reviews leads to more phone calls.
NiceJob Convert is also a great value and allows you to see your website final product prior to investing thousands of dollars into a redesign.
The additional layer is seamless and works behind the scenes to gather reviews for us. It's beyond ease of use, we literally get to forget about it and it still gathers reviews for us.
Ease of use and support is off the hook. Always follows up with my customers and that is priceless.
Very simple to use and the customer support is fast, detailed, and extremely efficient in providing help to their clients.
Lower cost than competitors. Quick response support and easy to understand software.
I love the fact that Nice Job sends customers notifications to give a review for my business. The reviews help me to stand out amongst all of my competitors and generate me additional business.
The IOS app is not fully functioning in the sense that a lot of the features are links to a web browser. Also the conversion website lead page is very limited.
The review portion of the software is awesome as their system does all the emailing and following up for you. Excellent customer service as well.
Someones the AI doesn't detect that a review had been left by a particular client and it continues to nudge them, much to their annoyance. These are few and far between, though.
Their software is integrated into Jobber which makes it super convenient to communicate with clients. It definitely worth the money.
During COVID when we weren't sure if we would have to stop operating and were cutting costs, instead of cancelling, the guys at Nicejob offered us two months of free service to keep things going.
The executive has helped us build our website, he knows what he's doing, super knowledgeable, professional, kind, and FAST.
There's really nothing I can think of that I don't like.
After 1 sms and 3 emails lots of them do. We gathered 103 reviews in 20days - amazing.
I had a beautiful, professional looking website created that has done wonders for my business, as have the reviews I've received through their system.
Very easy to use, accomplishes the goal we set out when signing up.
Beautiful, professional, custom website with integrated review software.
We have received many excellent reviews since we started using it. The numbers of reviews leads to more phone calls.
NiceJob Convert is also a great value and allows you to see your website final product prior to investing thousands of dollars into a redesign.
The additional layer is seamless and works behind the scenes to gather reviews for us. It's beyond ease of use, we literally get to forget about it and it still gathers reviews for us.
Ease of use and support is off the hook. Always follows up with my customers and that is priceless.
Very simple to use and the customer support is fast, detailed, and extremely efficient in providing help to their clients.
Lower cost than competitors. Quick response support and easy to understand software.
Customer Frontlines logo
4.7
246

Customer experience management (CXM) platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.7
Pros and Cons from Customer Frontlines users   
avatar
avatar
avatar
+15
Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.
Inability to drag and drop items in multiple choice formatted questions. Restrictions on piping in text from certain question types, e.g. drill down.
Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).
The problem: what they called "flexible" and "adaptable" really meant that I had to build everything on my own dashboard ... and these aren't exactly intuitive platforms for the non-expert.
Simple to quickly get the hang of and with excellent functionality ensures business users (and everyone else for that matter) that they have access to a great product enabling survey feedback.
Some of the features with text IQ is a little confusing.
Not only does Qualtrics have basically every feature you could want, it makes sure you are publishing surveys that are accessible for screen readers. Customer support is fantastic, as well.
There have been occasions where I'm forced to log in again because it timed out, but I was in the middle of using it.
They have a lot of suggestions on best practices to make the surveys most effective. They have several features and partners that you can add on once you start moving beyond the basics.
Integration with other platform by creating the embedded variable give you a lot of flexibility. And the best part is the customer support - very responsive with the optimized answers to your queries.
Features like StatsiQ are awesome for being able to read the responses in bulk without a statistical background.
The product is very easy to use. I like that the format is clean cut and clear with not a lot of information to sort through.
I take a lot of online surveys and Qualtrics seems to be one of the best in terms of functionality and ease of use. I've never encountered an issue with this tool.
Infinite survey question options, great online support, strong user community, very low learning curve.
Our organization enjoys the amount of visual data this software provides for us. We are easily able to deploy data gathering tools, like surveys, and get a quick real time overall view of the data.
I mostly like how quickly we were able to get surveys created and running. We were able to integrate our solution with Salesforce.
The feature set is reasonable for the price point, and analytics go far beyond cheaper or free tools such as Google forms.
Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient.
Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.
Inability to drag and drop items in multiple choice formatted questions. Restrictions on piping in text from certain question types, e.g. drill down.
Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).
The problem: what they called "flexible" and "adaptable" really meant that I had to build everything on my own dashboard ... and these aren't exactly intuitive platforms for the non-expert.
Simple to quickly get the hang of and with excellent functionality ensures business users (and everyone else for that matter) that they have access to a great product enabling survey feedback.
Some of the features with text IQ is a little confusing.
Not only does Qualtrics have basically every feature you could want, it makes sure you are publishing surveys that are accessible for screen readers. Customer support is fantastic, as well.
There have been occasions where I'm forced to log in again because it timed out, but I was in the middle of using it.
They have a lot of suggestions on best practices to make the surveys most effective. They have several features and partners that you can add on once you start moving beyond the basics.
Integration with other platform by creating the embedded variable give you a lot of flexibility. And the best part is the customer support - very responsive with the optimized answers to your queries.
Features like StatsiQ are awesome for being able to read the responses in bulk without a statistical background.
The product is very easy to use. I like that the format is clean cut and clear with not a lot of information to sort through.
I take a lot of online surveys and Qualtrics seems to be one of the best in terms of functionality and ease of use. I've never encountered an issue with this tool.
Infinite survey question options, great online support, strong user community, very low learning curve.
Our organization enjoys the amount of visual data this software provides for us. We are easily able to deploy data gathering tools, like surveys, and get a quick real time overall view of the data.
I mostly like how quickly we were able to get surveys created and running. We were able to integrate our solution with Salesforce.
The feature set is reasonable for the price point, and analytics go far beyond cheaper or free tools such as Google forms.
Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient.
Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.
Inability to drag and drop items in multiple choice formatted questions. Restrictions on piping in text from certain question types, e.g. drill down.
Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).
The problem: what they called "flexible" and "adaptable" really meant that I had to build everything on my own dashboard ... and these aren't exactly intuitive platforms for the non-expert.
Simple to quickly get the hang of and with excellent functionality ensures business users (and everyone else for that matter) that they have access to a great product enabling survey feedback.
Some of the features with text IQ is a little confusing.
Not only does Qualtrics have basically every feature you could want, it makes sure you are publishing surveys that are accessible for screen readers. Customer support is fantastic, as well.
There have been occasions where I'm forced to log in again because it timed out, but I was in the middle of using it.
They have a lot of suggestions on best practices to make the surveys most effective. They have several features and partners that you can add on once you start moving beyond the basics.
Integration with other platform by creating the embedded variable give you a lot of flexibility. And the best part is the customer support - very responsive with the optimized answers to your queries.
Features like StatsiQ are awesome for being able to read the responses in bulk without a statistical background.
The product is very easy to use. I like that the format is clean cut and clear with not a lot of information to sort through.
I take a lot of online surveys and Qualtrics seems to be one of the best in terms of functionality and ease of use. I've never encountered an issue with this tool.
Infinite survey question options, great online support, strong user community, very low learning curve.
Our organization enjoys the amount of visual data this software provides for us. We are easily able to deploy data gathering tools, like surveys, and get a quick real time overall view of the data.
I mostly like how quickly we were able to get surveys created and running. We were able to integrate our solution with Salesforce.
The feature set is reasonable for the price point, and analytics go far beyond cheaper or free tools such as Google forms.
Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient.
TapMango logo

TapMango

4.8
162

Customer Loyalty & Marketing Platform

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.7
    Customer support
    4.9
Pros and Cons from TapMango users   
avatar
avatar
avatar
+15
We have always wanted an app and they created one for us. It is fantastic and especially in these times, it is a significant help to our customers.
The problem began when our account started to do the onboarding process. First, the process of communication was horrible.
Also, the support has been amazing, whether it's one-on-one calls or emails with my Customer Success Manager or live chat with Customer Support, I can rest assure that my issue will be resolved asap.
The lack of intergration requires the person at the register to manually reward/retrieve points on the Tap Mango tablet which makes the checkout process take longer and can lead to errors.
Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system.
This created a huge problem as half of our clients were not in the system. Then the tablet malfunctioned and 2 training sessions were wasted when things did not work.
TapMango gives us a more direct way to reach our to our customers with specials and promos (via text). Tap Mango also gives customers a fun interactive experience with the instant win gave.
The only "issue" I have is that sometimes the software freezes and I have to restart it. So that can become a problem because customers want to make sure they receive their points.
The team is fantastic and always willing to help find a solution and has even gone so far as to implement new features for us.
Even more so than that is the customer service. SENSITIVE CONTENT HIDDEN] is outstanding.
I like the dashboard, very straight forward and easy to use. The thing I like the most and it make different with other software is customers can leave the feedback right away from the tablet.
Love the multiple methods of rewarding customers and the various ways of staying in touch with our customers.
Great Service, wonderful customer service at a valued price.
I really like the customization of the software and the ease of use.
Outstanding Product for Restaurants, Built to Scale.
It is 100% genuine and I am really loving how easy it is to use. Must to use if you are looking to monetise your content.
Personally, I have enjoyed learning the software and developing a deeper understanding of how the integration works.
Tapmango to me is a steal. The price that we pay is competitive to other loyalty softwares, but we get far more.
We have always wanted an app and they created one for us. It is fantastic and especially in these times, it is a significant help to our customers.
The problem began when our account started to do the onboarding process. First, the process of communication was horrible.
Also, the support has been amazing, whether it's one-on-one calls or emails with my Customer Success Manager or live chat with Customer Support, I can rest assure that my issue will be resolved asap.
The lack of intergration requires the person at the register to manually reward/retrieve points on the Tap Mango tablet which makes the checkout process take longer and can lead to errors.
Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system.
This created a huge problem as half of our clients were not in the system. Then the tablet malfunctioned and 2 training sessions were wasted when things did not work.
TapMango gives us a more direct way to reach our to our customers with specials and promos (via text). Tap Mango also gives customers a fun interactive experience with the instant win gave.
The only "issue" I have is that sometimes the software freezes and I have to restart it. So that can become a problem because customers want to make sure they receive their points.
The team is fantastic and always willing to help find a solution and has even gone so far as to implement new features for us.
Even more so than that is the customer service. SENSITIVE CONTENT HIDDEN] is outstanding.
I like the dashboard, very straight forward and easy to use. The thing I like the most and it make different with other software is customers can leave the feedback right away from the tablet.
Love the multiple methods of rewarding customers and the various ways of staying in touch with our customers.
Great Service, wonderful customer service at a valued price.
I really like the customization of the software and the ease of use.
Outstanding Product for Restaurants, Built to Scale.
It is 100% genuine and I am really loving how easy it is to use. Must to use if you are looking to monetise your content.
Personally, I have enjoyed learning the software and developing a deeper understanding of how the integration works.
Tapmango to me is a steal. The price that we pay is competitive to other loyalty softwares, but we get far more.
We have always wanted an app and they created one for us. It is fantastic and especially in these times, it is a significant help to our customers.
The problem began when our account started to do the onboarding process. First, the process of communication was horrible.
Also, the support has been amazing, whether it's one-on-one calls or emails with my Customer Success Manager or live chat with Customer Support, I can rest assure that my issue will be resolved asap.
The lack of intergration requires the person at the register to manually reward/retrieve points on the Tap Mango tablet which makes the checkout process take longer and can lead to errors.
Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system.
This created a huge problem as half of our clients were not in the system. Then the tablet malfunctioned and 2 training sessions were wasted when things did not work.
TapMango gives us a more direct way to reach our to our customers with specials and promos (via text). Tap Mango also gives customers a fun interactive experience with the instant win gave.
The only "issue" I have is that sometimes the software freezes and I have to restart it. So that can become a problem because customers want to make sure they receive their points.
The team is fantastic and always willing to help find a solution and has even gone so far as to implement new features for us.
Even more so than that is the customer service. SENSITIVE CONTENT HIDDEN] is outstanding.
I like the dashboard, very straight forward and easy to use. The thing I like the most and it make different with other software is customers can leave the feedback right away from the tablet.
Love the multiple methods of rewarding customers and the various ways of staying in touch with our customers.
Great Service, wonderful customer service at a valued price.
I really like the customization of the software and the ease of use.
Outstanding Product for Restaurants, Built to Scale.
It is 100% genuine and I am really loving how easy it is to use. Must to use if you are looking to monetise your content.
Personally, I have enjoyed learning the software and developing a deeper understanding of how the integration works.
Tapmango to me is a steal. The price that we pay is competitive to other loyalty softwares, but we get far more.
Preferred Patron Loyalty logo
4.9
96

Loyalty marketing and gift card management

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.8
    Customer support
    5.0
Pros and Cons from Preferred Patron Loyalty users   
avatar
+15
We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization.
The templates for email blasts are very confusing.
An amazing product, excellent customer service, prompt support; you'll be a loyal customer for life.
The tablets were the only problem we encountered but customer service was very prompt to get new ones to us asap.
After learning the system and training on it we were quite pleased with the ease of use and my wife was especially pleased with the marketing abilities.
I think some of the reports are difficult but that may be because we are using it in a way that is not the way the program was desgined.
Great software and great tech support. Customers and myself are very happy with software as well as tech support.
I don't think I have any dislikes. Any questions or concerns I had were always immediately addressed and resolved.
Help is always abundant, friendly and immediate when needed. Frequent Program updates offer ease of use and opportunity for additional promotions to keep our rewards program fresh for our loyal users.
Very very satisfied and happy that I found Preferred Patron. One additional comment about the ease of use, we have a lot of hourly employees and it was very easy to train them on the system as well.
What better service can you get than that. Our customers love the simplicity of taking control of their points each time they come in; some have called our tablet "fancy.
Couldn't be more grateful to have come across preferred patron. They're honestly the best investment you'll ever make and can rely on them to the fullest.
It has also allowed us to manage and grow our customer database. Overall it is a great product with excellent support.
Whether by phone or email, he is professional, prompt, and knowledgeable. Having that kind of support makes this software an even better fit for our use.
Our stores love the integration into our point of sale system. In addition to scanning the rewards card, customers can be identified by last name, phone number, or email address very convenient.
Software is extremeley user friendly and easily customizable to fit our business. Training and support is extremely informational and allows an easy integration into our standard operating procedures.
Since then, changing it as been a breeze. One of the recent updates I absolutely love is how simple the new page for email and texting is.
Our loyalty program has been one of the biggest factors in the growth of our new retail store. Now with COVID, we were closed for over a month.
We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization.
The templates for email blasts are very confusing.
An amazing product, excellent customer service, prompt support; you'll be a loyal customer for life.
The tablets were the only problem we encountered but customer service was very prompt to get new ones to us asap.
After learning the system and training on it we were quite pleased with the ease of use and my wife was especially pleased with the marketing abilities.
I think some of the reports are difficult but that may be because we are using it in a way that is not the way the program was desgined.
Great software and great tech support. Customers and myself are very happy with software as well as tech support.
I don't think I have any dislikes. Any questions or concerns I had were always immediately addressed and resolved.
Help is always abundant, friendly and immediate when needed. Frequent Program updates offer ease of use and opportunity for additional promotions to keep our rewards program fresh for our loyal users.
Very very satisfied and happy that I found Preferred Patron. One additional comment about the ease of use, we have a lot of hourly employees and it was very easy to train them on the system as well.
What better service can you get than that. Our customers love the simplicity of taking control of their points each time they come in; some have called our tablet "fancy.
Couldn't be more grateful to have come across preferred patron. They're honestly the best investment you'll ever make and can rely on them to the fullest.
It has also allowed us to manage and grow our customer database. Overall it is a great product with excellent support.
Whether by phone or email, he is professional, prompt, and knowledgeable. Having that kind of support makes this software an even better fit for our use.
Our stores love the integration into our point of sale system. In addition to scanning the rewards card, customers can be identified by last name, phone number, or email address very convenient.
Software is extremeley user friendly and easily customizable to fit our business. Training and support is extremely informational and allows an easy integration into our standard operating procedures.
Since then, changing it as been a breeze. One of the recent updates I absolutely love is how simple the new page for email and texting is.
Our loyalty program has been one of the biggest factors in the growth of our new retail store. Now with COVID, we were closed for over a month.
We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization.
The templates for email blasts are very confusing.
An amazing product, excellent customer service, prompt support; you'll be a loyal customer for life.
The tablets were the only problem we encountered but customer service was very prompt to get new ones to us asap.
After learning the system and training on it we were quite pleased with the ease of use and my wife was especially pleased with the marketing abilities.
I think some of the reports are difficult but that may be because we are using it in a way that is not the way the program was desgined.
Great software and great tech support. Customers and myself are very happy with software as well as tech support.
I don't think I have any dislikes. Any questions or concerns I had were always immediately addressed and resolved.
Help is always abundant, friendly and immediate when needed. Frequent Program updates offer ease of use and opportunity for additional promotions to keep our rewards program fresh for our loyal users.
Very very satisfied and happy that I found Preferred Patron. One additional comment about the ease of use, we have a lot of hourly employees and it was very easy to train them on the system as well.
What better service can you get than that. Our customers love the simplicity of taking control of their points each time they come in; some have called our tablet "fancy.
Couldn't be more grateful to have come across preferred patron. They're honestly the best investment you'll ever make and can rely on them to the fullest.
It has also allowed us to manage and grow our customer database. Overall it is a great product with excellent support.
Whether by phone or email, he is professional, prompt, and knowledgeable. Having that kind of support makes this software an even better fit for our use.
Our stores love the integration into our point of sale system. In addition to scanning the rewards card, customers can be identified by last name, phone number, or email address very convenient.
Software is extremeley user friendly and easily customizable to fit our business. Training and support is extremely informational and allows an easy integration into our standard operating procedures.
Since then, changing it as been a breeze. One of the recent updates I absolutely love is how simple the new page for email and texting is.
Our loyalty program has been one of the biggest factors in the growth of our new retail store. Now with COVID, we were closed for over a month.