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Top Rated Social CRM Tools Software with Reporting/Analytics in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Reporting/analytics in social CRM tools software enables businesses to measure social media impact, track engagement metrics, and optimize strategies. It provides comprehensive insights that aid in decision-making and improving overall social media performance. Our reviewers in social CRM tools software rated this feature as important.

3 Best Social CRM Tools Software with Reporting/Analytics

  • Zoho CRM - Highest rated for reporting/analytics
  • Salesforce Sales Cloud
  • Hootsuite

See other top Social CRM Tools products with reporting/analytics

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the social crm tools software category. They also needed to have sufficient reviews about reporting/analytics, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for reporting/analytics based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Zoho CRM logo

Zoho CRM

4.3
(6.9K)
visit website

User insights about the reporting/analytics feature

Reviewers appreciate Zoho CRM's reporting and analytics capabilities for their comprehensive and customizable nature. They highlight the ease of generating various types of reports, such as charts, pivot tables, and dashboards, without needing technical skills. Users find the drag-and-drop designer particularly helpful. They value the ability to monitor KPIs, track performance, and make data-driven decisions. However, some users mention occasional inaccuracies and limitations compared to other CRMs. Integration with other Zoho products enhances the overall utility of the analytics feature.
“The online reporting and business intelligence tool Zoho Reports makes it simple to analyse corporate data and produce smart dashboards and reports for reasoned decision-making. ”
Verified reviewer profile picture

Chandra S.

Email Marketing Specialist

“reporting and analytics features empower businesses to monitor performance, identify trends, and make informed decisions to drive sales and revenue growth”
jd

joseph d.

accountant

Social CRM Tools key features coverage

Zoho CRM offers 5 out of the 5 key features for Social CRM Tools software identified by reviewers:

Social Media Integration4.1
Social Media Monitoring4.3
Lead Capture4.4
Contact Database4.4
Contact Management4.4

Pros and cons based on 6,959 verified reviews

51% of users rated Zoho CRM 5 out of 5 stars, while 4% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 6,959 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Cons:

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details

Pricing

Starting price:$14 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Salesforce Sales Cloud logo

Salesforce Sales Cloud

4.4
(18.7K)
visit website

User insights about the reporting/analytics feature

Reviewers highlight Salesforce Sales Cloud's robust and customizable reporting and analytics capabilities. They appreciate the ease of creating detailed reports and dashboards, which help in tracking sales performance, forecasting, and making informed decisions. Users find the integration with tools like Einstein and Tableau beneficial for enhanced analytics. However, some mention a steep learning curve and the need for IT assistance for complex reports. The ability to generate real-time insights and historical data is seen as a significant advantage.
“This, for my role, is the best part of Salesforce. Creating and saving customized reports is extremely easy. The drag and drop feature allows us to easily add and remove various columns to our report and probably saves 2-5 seconds in report organization because we don't have to "click around." Additionally, the use of Boolean operators is essentially built-in to creating the reports. This takes the guess work out of using these important search tools.”
AT

Aaron T.

Corporate Trainer

“Creating Reports and Dashboard with the tools provided by Salesforce Sales Cloud allows you Convinent access to the data you stored in it ;Tableau is a Salesforce Recording tool that i have used. Analyzing the data is very much easy and you get a reliable result. If you deal with huge data set of customers and want to save time along with getting the best result this software will definitely serve your purpose.”
SS

Swati S.

Freelancer

Social CRM Tools key features coverage

Salesforce Sales Cloud offers 4 out of the 5 key features for Social CRM Tools software identified by reviewers:

Social Media Integration4.0
Social Media Monitoring
Lead Capture4.5
Contact Database4.6
Contact Management4.5

Pros and cons based on 18,760 verified reviews

55% of users rated Salesforce Sales Cloud 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 18,760 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Cons:

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Hootsuite logo
4.4
(3.7K)

User insights about the reporting/analytics feature

Reviewers value Hootsuite's reporting and analytics for providing clear insights into social media performance. They appreciate the ability to track metrics like engagement, reach, and audience growth, which helps in optimizing social media strategies. Users find the analytics easy to read and interpret, with customizable reports and visual options for presentations. However, some feel the analytics could be more detailed and accurate. The integration of multiple social media accounts into a single dashboard is seen as a significant benefit.
“With the new "Reporting and Analytics" feature in Hootsuite, I am able to easily track the performance of all my social media posts, whether they are getting organic or paid reach. Reporting is always one of my biggest worries with clients since I have to explain why their posts don't have any followers or likes.”
BT

Brahim T.

Freelancer

“Hootsuite's reporting and analytics features enable me to measure the impact of my social media efforts. By tracking metrics such as engagement, reach, and audience growth, I can optimize my social media strategy and make data-driven decisions.”
Verified reviewer profile picture

amr t.

pharmacist

Social CRM Tools key features coverage

Hootsuite offers 4 out of the 5 key features for Social CRM Tools software identified by reviewers:

Social Media Integration4.5
Social Media Monitoring4.4
Lead Capture
Contact Database --
Contact Management4.4

Pros and cons based on 3,794 verified reviews

52% of users rated Hootsuite 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,794 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient multi-platform management

Significant time savings

Visual post scheduling

Streamlined content management

Ideal for small businesses

Cons:

Image posting limitations

High costs and limited free version

Cluttered and outdated interface

Frequent account disconnections

Limited and costly reporting

See pros and cons details

Pricing

Starting price:$399 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Social CRM Tools Software with Reporting/Analytics in 2026

Zoho CRM logo

Zoho CRM

Category Leaders

Customer relationship management solution

visit website
Serve your social customer in a better way. Listen to customer conversations over Social media and engage with them without leaving your CRM account.

Read more about Zoho CRM

Users also considered
Bitrix24 logo

Bitrix24

All in one business management workspace

visit website
Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

Read more about Bitrix24

Users also considered
Salesforce Sales Cloud logo
Category Leaders

Cloud-based CRM and sales automation software

Salesforce Sales Cloud offers social collaboration features such as an activity feed, groups, recommendations based on activity and interest, and file sharing.

Read more about Salesforce Sales Cloud

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and AI-based features.

Read more about Pipedrive

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

With Zendesk, you can build customer relationships that are more meaningful, personal, and productive.

Read more about Zendesk Suite

Users also considered
Hootsuite logo
Category Leaders

Social media management & scheduling for SMBs and enterprise

Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
LiveAgent logo
Category Leaders

TitanHQ and Redstor powered by CyberSentriq

LiveAgent is a customer service and social CRM solution for companies. It helps businesses manage customer communication and social media interactions from a single platform. LiveAgent is a leader in delivering seamless customer experiences.

Start with a 14-Day free trial, no credit card required.

Read more about LiveAgent

Users also considered
Nimble logo
Category Leaders

Contact management & social relationship solution

Nimble provides insights & intelligence on your contacts from social to help you engage in a relevant and authentic way.

Read more about Nimble

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EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Agorapulse logo
Category Leaders

Easy-to-use social media management for teams and agencies

Agorapulse is a social media management tool to find and categorize the most vocal followers, retrieve conversation history & team notes on followers.

Read more about Agorapulse

Users also considered
Dripify logo

Cloud-based lead capture solution for sales teams.

Dripify is a lead capture solution that helps sales teams manage LinkedIn prospecting via email campaigns, sales funnels, performance tracking, and more. The platform offers an intuitive interface and features that allow users to create customized drip campaigns, manage teams, analyze engagement rates, and respond to leads. Additionally, it also integrates with several third-party applications such as Google Sheets, Zoho, Asana, and more.

Read more about Dripify

Users also considered
Freshsales logo
Category Leaders

Sales management solution

Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.

Read more about Freshsales

Users also considered
Linked Helper 2 logo

LinkedIn automation tool for safe and smart outreach

LinkedIn automation and lead generation software for safe and smart outreach

Read more about Linked Helper 2

Users also considered
Copper logo

The CRM designed for Google Workspace

Copper is a CRM tool that’s designed for and recommended by Google. Get set up in minutes thanks to its seamless integration with Google Workspace (formerly G Suite) and beautiful user experience. Automate repetitive tasks, stay on top of projects and deadlines, and build more valuable, long-lasting relationships.

Read more about Copper

Users also considered
Sprout Social logo
Category Leaders

Social Media Management Software for Business

Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence.

Read more about Sprout Social

Users also considered
SocialPilot logo

Social Media Scheduling & Analytics Tool for SMBs & Agencies

SocialPilot is a social media marketing management solution for social media professionals & digital agencies, offering automated post scheduling, team & client collaboration, analytics & reporting, social inbox, content curation and so much more with a free 14-day trial.

Read more about SocialPilot

Users also considered
Thryv logo
Category Leaders

All-in-one management solution built for small business

Thryv is an AI-powered CRM and marketing platform helping small businesses capture leads, automate follow-ups, and grow.

Read more about Thryv

Users also considered
Insightly logo

Insightly is the modern, affordable CRM that teams love.

With the social media integration, you can simply put in a contact’s email address, and Insightly detects and input social media profiles related to the email address.

Read more about Insightly

Users also considered
Wati logo

Conversational AI Platform

Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products and services.

Read more about Wati

Users also considered
Jobin.cloud logo

All-In-One tool to Find and Engage People

Automated Social Profile Import, data Aggregation and auto Update, ATS, CRM, AI powered ranking filtering, Process Automation, recruiting workflow, sales pipeline, automatic Outreach, mass Mailing, messaging templates, multiplatform communications.

Read more about Jobin.cloud

Users also considered
Crisp logo

All-in-one multi-channel solution for customer messaging

Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

Read more about Crisp

Users also considered
Lyfpit logo

Lyfpit is the social media management software

Lyfpit is the social media automation and growth hacking platform created by marketers for marketers

Read more about Lyfpit

Users also considered
Breakcold logo

The Social Selling CRM for SMBs & Startups to close deals.

Breakcold is a new type of sales CRM: a social selling CRM that integrates with LinkedIn and Twitter. By leveraging social media, you can accelerate your sales pipeline and close deals faster.

Read more about Breakcold

Users also considered
Sendible logo
Category Leaders

Social media management & monitoring tool for agencies

The Sendible platform brings all your social networks together into a centralised hub and is the easiest way to execute a winning social media strategy for multiple brands at scale. Positioned as a productivity tool for agencies, you can be certain that your team will save hours of time!

Read more about Sendible

Users also considered
Kommo logo

Messenger-based sales tool for SMBs and entrepreneurs

Kommo is the world's first messaging-powered CRM. It features customizable sales pipelines, lead tracking, multichannel communication, integrations with the most popular chat apps and much more.

Read more about Kommo

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Key features for Social CRM Tools software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Social Media Integration: Reviewers appreciate having all social media accounts in one place, making it easy to manage and engage with prospects across platforms like LinkedIn and Twitter. 95% of reviewers rated this feature as important or highly important.
  • Social Media Monitoring: Users highlight the ability to track mentions, trends, and discussions about their brand, which helps in managing reputation and tailoring marketing strategies. 94% of reviewers rated this feature as important or highly important.
  • Lead Capture: Users find lead capture useful for generating and nurturing leads, with features like drip campaigns and automatic notifications enhancing engagement. 90% of reviewers rated this feature as important or highly important.
  • Contact Database: Reviewers appreciate the centralized storage of contact information, which simplifies prospecting and enhances the ability to manage and utilize contacts effectively. 86% of reviewers rated this feature as important or highly important.
  • Contact Management: Users highlight the ease of organizing and accessing contacts, tagging, and integrating with LinkedIn, which streamlines communication and engagement. 84% of reviewers rated this feature as important or highly important.