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AzureDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help desk software for SMBs
Table of Contents
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AzureDesk - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
AzureDesk overview
What is AzureDesk?
AzureDesk is a help desk software for businesses of all sizes. The tool centralizes all customer-facing information and unifies support emails, support tickets and questions coming in from customers via email.
With AzureDesk, businesses can provide their customers with an intelligent knowledge base including a bing type search for self service answer-finding. Azure Desk's self-service customer portal displays trending topics and questions helping users to find the answers that they need, themselves. Should customers be unable to find answers via the customer-facing knowledge base, they can raise a ticket via the AzureDesk portal, email to receive assistance from help desk agents. AzureDesk provides help desk agents with access to an intelligent internal knowledge base, enabling them to answer questions easily.
Free for up to 3 agents, AzureDesk provides a support site with predictive search of all knowledge base, FAQ, topics and articles, delivering result suggestions from the first keystroke. AzureDesk also provides users with visibility of ticket creation time, issue type, issue status, issue priority and so on, for the most effective customer service delivery.
Key benefits of using AzureDesk
Starting price
per month
Alternatives
with better value for money
AzureDesk’s user interface
AzureDesk pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.2
Ease of use
4.6
Customer support
4.8
Reviews sentiment
What do users say about AzureDesk?
Reviewers indicate AzureDesk streamlines customer support by organizing tickets, improving response times, and facilitating collaboration among team members. They appreciate the helpful support team, quick issue resolution, and the ability to manage support requests efficiently, which reduces their workload and enhances customer satisfaction.
Users report AzureDesk makes ticket management straightforward, with easy ticket creation and tracking, but they encounter limitations with custom fields, ticket filtering, and updating customer information directly from tickets. They mention occasional slow ticket updates and minor quirks, yet find the tool simple to set up and useful for keeping support cases organized.
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Who uses AzureDesk?
Based on 50 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
- Not enough reviewsAzureDesk's key features
Most critical features, based on insights from AzureDesk users:
All AzureDesk features
Features rating:
AzureDesk alternatives
AzureDesk
Starting from
12
Per month
SysAid
Starting from
No pricing info
Freshservice
Starting from
29
Per month
InvGate Service Management
Starting from
17
Per year
AzureDesk pricing
Value for money rating:
Starting from
12
Per month
User opinions about AzureDesk price and value
Value for money rating:
To see what individual users think of AzureDesk's price and value, check out the review snippets below.
Rod B.
CIO
Julio C.
IT Manager
AzureDesk integrations (34)
AzureDesk support options
Typical customers
Platforms supported
Support options
Training options
AzureDesk FAQs
AzureDesk has the following pricing plans:
Starting from: $12.00/month
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of AzureDesk?
AzureDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does AzureDesk support?
AzureDesk supports the following languages:
Dutch, English, French, German, Spanish
Q. Does AzureDesk support mobile devices?
AzureDesk supports the following devices:
Android, iPad, iPhone
Q. Does AzureDesk offer an API?
Yes, AzureDesk has an API available for use.
Q. What other apps does AzureDesk integrate with?
AzureDesk integrates with the following applications:
Jira, Chatlio , FreshBooks, Slack, Olark, Asana, ChargeDesk
Q. What level of support does AzureDesk offer?
AzureDesk offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Phone Support