Balto - 2026 Pricing, Features, Reviews & Alternatives

Balto is a cloud-based solution for call centers, customer services and sales that integrates with existing phone systems to offer guidance to reps. The software uses artificial intelligence and speech recognition technology to live monitor conversations and automatically interpret dialogue, giving reps instantaneous feedback at the optimum time. This can be used to deliver sales or support strategies, with Balto listening for conversational “milestones” and using checklists to visually mark them off in real time. Alerts can then be customized to give managers flexibility over each rep-facing prompt, while only intervening when appropriate, and learning as reps become more skilled.

Balto applies a number of protocols to keep conversations private. The software claims to be able to filter out and disregard sensitive personal information, applying a PCI, PCH & PII scrubber to flag such data and never commit them to disk. AWS-based storage, 256-bit encryption, plus HTTP & TLS 1.2 also ensures retained data is housed and transferred with SLA guaranteed trust. Other notable measures include IP filtering and also salted / hashed user password handling. Aside from coaching and guiding reps during call sessions, Balto also analyzes conversation and call results to generate dashboard-based feedback for review by call center management.