Chatbot Pricing Plan & Cost Guide

Chatbot

Easy to use chatbot platform for business

4.67/5 (42 reviews)

Chatbot Pricing

Starting from: $50.00/month

Pricing model: Subscription

Free Trial: Available

ChatBot is available across four pricing plans, outlined below. It also comes with a 14-day free trial so you can take it for a test drive before committing to anything. You don’t need to provide your credit card to start the trial.

Starter: $42/month (billed annually) or $50/month (billed monthly)
Team: $126/month (billed annually) or $149/month (billed monthly)
Businesses: $424/month (billed annually) or $499/month (billed monthly)
Enterprise: Please contact LiveChat Software directly for pricing details.

View Pricing Plans Free Trial

Competitors Pricing

LiveChat

Starting from: 16.00/month
Pricing model: Subscription
Free Trial: Available

LiveHelpNow

Starting from: 21.00/month
Pricing model: Subscription
Free Trial: Available

NICE CXone

Starting from: 100.00/month
Pricing model: Subscription
Free Trial: Available

ProProfs Chat

Starting from: 9.00/month
Pricing model: Free, Subscription
Free Trial: Available

FixMe.IT

Starting from: 30.00/month
Pricing model: Subscription
Free Trial: Available

Chatbot Pricing Reviews

Pros

  • Botengine has been a lifesaver for the helpdesk department , as we work less and just focus on the most important of support needs.Emilia E.Read the full review
  • It looks pretty slick also for your visitors. This has a premium look and feel, which is good for the reputation of my business.Verified ReviewerRead the full review
  • Thanks to this tool you can improve the motivation and productivity of your employees – chatbot will answer repetitive and simple questions for them.Anna O.Read the full review

Cons

  • This is probably more of a weakness of LiveChat that utilizes ChatBot than the bot itself.Stephen L.Read the full review
  • This was difficult for us because one of our conferences landed in between the billing period. Therefore, it meant we would have to pay for 2 months of the program when we only needed it for one.Lauren B.Read the full review
  • However, often it is only another hurdle for an impatient to get over in order to ask the Human Sales Department about something more specific or more personal.Michael B.Read the full review
100%
recommended this to a friend or a colleague

6 reviewers had the following to say about Chatbot's pricing:

Folashade A.

Livechat gives you all you need on your fingertip.

Used daily for 1-2 years
Reviewed 2017-12-06
Review Source: Capterra

Faster helpdesk sessions especially with the knowledge base feature.

Pros
Simple and self explanatory interface which reduces learning time for new help desk agents, thereby saving the company precious resource and time normally directed towards training.

Cons
Maybe the pricing (enterprise) can be a bit cheaper than it currently is. I am sure businesses can easily find close substitute offering the basic livechat features for way less.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Temitope E.

Perfect,effective experience.

Used daily for 2+ years
Reviewed 2018-02-12
Review Source: Capterra

Pros
SOCIAL MEDIA INTEGRATION : Livechat enable us place a chat feature on our Facebook fan page,thereby enabling our helpdesk agents respond to chats from Facebook,like they come from our website. TICKET REPORTING : The ticket reporting feature provided by Livechat shows us the number of tickets created by customers.While also giving us a breakdown on how many of these ticket were successfully resolved,how many were left unresolved,how many had positive or negative ratings etc This vital analytical information ,enable us measure the performance of our helpdesk team.

Cons
The pricing for its enterprise version is affordable for a big companies like ours,for smaller teams ; I dont think Livechat will be a smart choice financially.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Matthew R.

Nice interactive chat with bots

Used daily for 6-12 months
Reviewed 2021-05-25
Review Source: Capterra

it was good i feel most sites should use chatbot to support online assistance.

Pros
I enjoy that you can get answers and assistance online when they are a issues. The bot understand and is clear on the question with suggestions.

Cons
as I over look all, its just pricing plans. The getting started price way high and seems unreasonable, but fair for those that want this type of app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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fazal a.

Automate responses to provide repetitive support.

Used daily for free trial
Reviewed 2021-01-27
Review Source: Capterra

Pros
we can automate scenarios and provide possible options to enhance our customer experience and free our support representatives from repetitive query answering.

Cons
its pricing is very high and as compared to the tool that we are currently using.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Melissa H.

Interesting Product but Very Steep Learning Curve

Used daily for less than 6 months
Reviewed 2019-01-23
Review Source: Capterra

We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.

Pros
It has integrated easily into our existing Livechat software. The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours.

Cons
The Learning Academy and help topics are not sufficient to train you to use this product. It took a lot of stumbling through (and still does) on how to figure out what to do and how to train the chatbot. Also - support is only available through email, would be extremely helpful to be able to get help in realtime.... You would think a chat product would have the ability to LiveChat with it's customers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Basiirat A.

Botengine is reliable.

Used daily for less than 6 months
Reviewed 2018-08-23
Review Source: Capterra

Botengine allowed us to create a Bot that gave us functional value ie attend to our web-visitors.

Pros
I like Botengine because it is reliable.Before trying out Botengine earlier this year ,we attempted creating and using Bots from two platforms and it was never reliable.There were times our chatbot just simply choose to not function. With Botengine, we were able to successfully create a Bot in a matter of minutes and deploy it with no need contacting the Livechat team ; it was that intuitive.Of course it was a product created by the Livechat team and it didn't disappoint.

Cons
The fact we had to try other platforms and paid for inefficiency.I wish Botengine was launched way earlier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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