Crisp Pricing Plan & Cost Guide

Crisp

All-in-one multi-channel solution for customer messaging

4.51/5 (63 reviews)

Crisp Pricing

Starting from: $25.00/month

Pricing model: Free, Subscription

Free Trial: Available

Free: 2 agents included

Pro: €25/month, per team

Unlimited: €95/month, per team

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Nicereply

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Crisp Pricing Reviews

Pros

  • Just what we needed and very easy to set up. Custom settings were great and free which was most important.Séamus K.Read the full review
  • It has several customisation options and good tools to anticipate and get to know the customers' needs better. Provides a good customer support experience and good for conversions.Luis D.Read the full review
  • I liked Crisp's ease of integration between several other apps and programs that we were already using to improve our chat across offices and states during the business day.Verified ReviewerRead the full review

Cons

  • Back in the day they had a feature which allowed you to search for exact words in the chat, nowadays the filters can be confusing.Verified ReviewerRead the full review
  • Sometimes the chat widget doesn't load or the mobile apps crash.Verified ReviewerRead the full review
  • We found it more difficult than we thought it should have been to have an auto message saying we are closed.Daniel S.Read the full review
93%
recommended this to a friend or a colleague

24 reviewers had the following to say about Crisp's pricing:

Anonymous

Essential Customer Service Tool for Startups

Used daily for 6-12 months
Reviewed 2018-12-13
Review Source: Capterra

Pros
This tool is well designed both aesthetically and functionally. It is also cheaper due to its pricing model than many of its competitors. Highly recommend

Cons
It is relatively newer but is constantly improving with more integration and features.

Response from Crisp


Thank you for the review!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Matt m.

Fantastic Intercom Alternative...But not the easiest to use

Used monthly for free trial
Reviewed 2019-12-03
Review Source: Capterra

Overall, the onboarding was simple, the pricing was great and the feature set is unmatched at this price point.

Pros
I love that they have jam packed it with all the features you'd pay much more money from at Intercom. It's what got me interested in the first place. Also, there in-chat games are hilarious and super fun.

Cons
I did not enjoy the interface at all. It was hard for me to use. Also, the pricing plans were unclear (even though they are very affordable)

Response from Crisp


Hey Matt!
Thank you for your review. It's unhabitual to give a review after a trial (which is 14 days only).
I'll send you an email to better understand what went wrong.
Regards,
Antoine

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Zouhair M.

Really enjoy to have a chatbox with my face on it! Should have been there for a long time!

Used daily for 6-12 months
Reviewed 2016-10-08
Review Source: Capterra

Took me 5 minutes to set up Crisp on Cedrus.ma. The dashboard that lets you talk with your prospects is one of the simplest I have ever used. I was using Zopim in the early days but Crisp is way more intuitive. I had a few discussions with their CEO last week about an issue they had with their iOS app. The team fixed it very quickly and now everything seems to perfectly work. In a nutshell, I recommend Crisp if you are looking for something simple.

Pros
Affordable price, great customization and simple integration to our existing website

Cons
Need more infos on the customers but i think it will come on next updates

Response from Crisp


Thank you Zouhair.

Regarding your needs to access more information on your customers, you are perfectly right and it is coming in the next release :)

Feel free to reach me at baptiste@crisp.im to get a preview access.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sandeep H.

Good but lacks few integrations

Used occasionally for free trial
Reviewed 2018-11-20
Review Source: Capterra

Pros
I was looking for intercom alternative and found crisp on product hunt. The features look great and has affordable pricing.

Cons
I was specifically looking for Hubspot integrations. Unfortunately they don't have Hubspot integration. The live chat agent even tried to pitch me that they are alternative to Hubspot(they are not) - which made me turn away from them.

Response from Crisp


Hello and thank you for your review!

Crisp has an Hubspot integration since June 2018. You can check it out on https://crisp.chat/en/integrations/hubspot/

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Volkan O.

Great communication tool

Used weekly for 6-12 months
Reviewed 2018-05-16
Review Source: Capterra

Pros
It has so many features with a low price. The free plan is very good for startups. They can use it without pay until they grow.

Cons
I think there is no negative on the service. Only one thing about pricing. I think some of the unlimited plan features can be on the pro plan. For example, user import functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Colin B.

Easy, quick, powerful

Used daily for 1-2 years
Reviewed 2018-03-08
Review Source: Capterra

Pros
I like Crisp because you can manage different conversation with a lot of operators. Notes, message editing, live assist, very customizable, quite cheap

Cons
The feature allowing you to see your interlocutor's screen is not that efficient, but useful I miss integration with freshdesk

Response from Crisp


Hello and that you for your review!

Don't hesitate to to contact us about your issues with MagicBrowse so we can fix it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

One of the first ever live chat tools I used

Used daily for less than 6 months
Reviewed 2018-12-10
Review Source: Capterra

Pros
I love the interface for this app and the fact that they offer a free plan

Cons
there's really nothing to dislike about this. I only stopped using it because my needs evolved and I found a cheaper alternative.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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ross t.

Company should not refuse refunds with zero terms or conditions online.

Used daily for less than 6 months
Reviewed 2017-09-04
Review Source: Capterra

After the experience with the refund issue because we require a bot qualifying component to successful chat conversion for our business type, we received an invoice, messaged support for canceling the account as the only method was to click into micro copy in the design to change your package type (not clear) and they refused the refund. stating: As I mentioned before, we don't refund after the trial, every customer receives an email about the trial, we can't refund to every person who did not know how to cancel the trial. With no terms on their site regarding this https://crisp.chat/en/terms/ or anywhere, it is just a precaution to beware of a startup that has not yet learnt the value of retaining clients which clearly stated we would like to re evaluate drift once they release their bot, but until then we would not use.

Pros
The tool is aesthetically easy to use, and their product offering for cost is very affordable in comparison to other providers within the industry.

Cons
Lack of seamless integrations that limited more non dev/technical members of from setting up crisp.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Akhilesh K.

One of the best chat bots out there

Used daily for 6-12 months
Reviewed 2018-02-08
Review Source: Capterra

Pros
1) The free version has so many features and is almost complete in itself. 2) Wild cards feature allows you to remove the chatbot from any page . 3) The pricing plans are well structured and the features included are total value for money .

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

Closing the gaps between customer and business

Used daily for 2+ years
Reviewed 2018-11-27
Review Source: Capterra

Crisp is a program I've used personally in my own ventures. It makes customer communication super easy, which is ultimately what a business is about- customer experience. I like being able to keep track of communications and customer interactions all in one place. Strongly recommend.

Pros
I like how simple it is to communicate with the very people you are selling to or providing for. Great for businesses of many sizes. Cheap enough for a small business and a free plan for even the smallest of business.

Cons
Overall better tracking of interactions and history. Logs have an expiration date, which could prove damaging down the line.

Response from Crisp


Thank you so much for your review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Most bang for your buck - Replaced 3 other tools for us

Used daily for less than 6 months
Reviewed 2018-12-13
Review Source: Capterra

Pros
Crisp replaced 3 other tools for us. Intercom, Freshdesk, and Upscope. For an easy low price, Crisp gave us the segmentation and automation tools from Intercom, as well as the customer chat from Intercom, the help center from Freshdesk, and the ability to view a users screen from Upscope... All in a single solution for a tiny fraction of the cost. And it seems like it's a quality product. Also, the Bot for chat is 100% customizable. I prefer it much over Intercom's bot and Drift's bot. This is the best option out there, especially for the money.

Cons
Nothing so far. When we were shopping a year or so ago, it seemed like the product was still in its infancy. But now, it feels fully baked.

Response from Crisp


Thank you for the review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Félix C.

l'orangerie de paris

Reviewed 2016-10-16
Review Source: Capterra

COMMENTS: We use Crisp from Slack. It is an efficient solution to answer our customers and increase their satisfaction. PROS: The slack plugin is perfect for us. Always working. CONS: Maybe submit more information to Slack about the users we are talking with? RECOMMENDATIONS TO OTHER BUYERS: We were using Intercom before. It does the same thing and it is cheaper.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Timothy T.

As good as any other livechat product + it lets you see what your users see!

Used weekly for 6-12 months
Reviewed 2019-04-01
Review Source: Capterra

I'm a big fan of this product. I spent a few days reviewing the 20+ livechat options out on the market, and after all that time I settled on Crisp. Save your time and start with this. If you need the larger feature set and marketing abilities of something like Intercom, just upgrade later. Afterall, removing crisp and adding intercom is as simple as removing a code snippet and adding a new one.

Pros
- Great interface - Painless installation (simply add a code snippet to your site's header) - Offers a freemium tier which will cover most of your needs - Lots of design options for the livechat box - Includes a 'liveview' feature where you can see exactly what your users do (great for helping them with any issues they may have) - The team that builds it has always been helpful when I had questions

Cons
I don't have any negatives to say about this product. It is a cheaper alternative to the big boys like Intercom, and you can launch it on your site for free. When your user numbers or team size grows, then you can upgrade to a higher tier. Save your money and choose this over the others. The extra liveview feature alone is worth it.

Response from Crisp


Thank you for your review!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Timothy T.

Love this product! More features than other LiveChat products

Used daily for 2+ years
Reviewed 2020-02-29
Review Source: Capterra

I've used this on 5+ sites and recommended it to many clients. The free tier will do most of what you need, but some of the upgrade options are really worth the price. Great product!

Pros
- Great feature set, even on the free tier - Excellent mobile app - Integration with your favorite tools - Advanced features like liveview for seeing your customers moving through your site live.

Cons
It would be nice to be able to customize the message shown to users without having to upgrade to the paid tier. Besides that, the product is perfect.

Response from Crisp


Thank you so much for your feedback :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Quinn C.

Crisp is great!

Used daily for 6-12 months
Reviewed 2017-06-27
Review Source: Capterra

Pros
The pricing is great for a small team and its integration was top notch. Customer service utilizes the platform and actually responds directly to you instead of creating a ticket and following up later.

Cons
Ticketing is a weakness of the software. It doesn't work as well as Live Agent or other. Some of our clients have had trouble with the interface in the past.

Response from Crisp


Thank you for your feedback. A new vision is coming soon, with a better ticketing system :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Simon H.

Really great product

Used daily for less than 6 months
Reviewed 2020-12-21
Review Source: Capterra

I am using Crisp for all customer support and queries via website chat and incoming emails. I am also using the Helpdesk for my knowledge base. I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far. Those others have their place but for myself, as a small company Crisp is really outstanding in what it does. It is also less than half the cost. The automated bot is fairly easy to configure and a more advanced automated bot with workflow is also available. I am on the most expensive "unlimited" plan and find it very good value for money.

Pros
Very easy to use and friendly user interface. Much more intuitive to configure compared to others.

Cons
It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline. I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Davis B.

Crisp is great

Used daily for less than 6 months
Reviewed 2018-12-04
Review Source: Capterra

Pros
So easy to use and way more affordable than other chat support solutions.

Cons
Nothing. Crisp is great and has helped us grow our business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Benjamin A.

Cool chat tool for start-up, the team is a real plus !

Reviewed 2016-10-16
Review Source: Capterra

TITLE: Great for startups COMMENTS: Using Crisp on Lalilo.fr and we are more than happy with the product. The pro plan was a little expensive for us but the support was kind enough to give us a discount (we needed to answer messages from Slack). PROS: The product is great. The team is friendly and very helpful. CONS: You have to pay if you want to use the Slack plugin. RECOMMENDATIONS TO OTHER BUYERS: If you cannot afford the pro features, ask for a discount.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Great experience and value for money

Used weekly for 1-2 years
Reviewed 2019-03-30
Review Source: Capterra

A great product and a great value for money

Pros
Clean and good experience, features you would expect, iteration on the product

Cons
Some settings aren't easy to find or understand, this part could simplified

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Katherine K.

Amazing Customer Service and a Great Chat App

Used daily for less than 6 months
Reviewed 2020-02-13
Review Source: Capterra

Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!

Pros
They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

Cons
The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

Response from Crisp


Thank you very much for that nice feedback !

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tatianna H.

There are other, better, company chat options.

Used weekly for 6-12 months
Reviewed 2019-03-27
Review Source: Capterra

I personally prefer Drift over most other chats. We used them before, but they got a bit pricey for us. We switched to using Crisp and Intercom, and let me just say, you get what you pay for. Intercome works way better than Crisp and has more functionality, but it's also more expensive than Crisp, so there's that. All in all, it works for the bare minimum of what we absolutely need it for which is real-time chat. Other than that, not impressed.

Pros
Crisp is one of the least expensive options, which is mostly the reason we use it now. It does well as an onsite quick chat for customers to ask questions then hop off.

Cons
This software is not the easiest to use. It's pretty simple overall, but the UI and explanations of what options it provides need some work. Triggers are not very intuitive or robust enough for more advanced chat strategy. Also, their reporting options are not good at all. It does not offer the ability to track much of anything except messages sent by each rep.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Viktor N.

Great live chat system, even better help docs

Used daily for 6-12 months
Reviewed 2019-05-01
Review Source: Capterra

Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy.

Pros
Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website.

Cons
My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed.

Response from Crisp


Thank you for this nice review :) We will try to improve the feature you are talking about !

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alex M.

Must have tool to communicate with site's visitors in real time

Used daily for 1-2 years
Reviewed 2018-11-28
Review Source: Capterra

Pros
Overall experience, users map, plugins that work with other tools (e.g. Slack), great sync between web app, desktop app and mobile one; team features; possible integration to inner CRM/authorization system, full-functional search, detailed users profile

Cons
NPS type triggers are less flexible that I'd like to get; some settings are very tricky, but it's more than ok comparing to the value we get from the tool usage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lucas S.

Lucas from Deepress.io

Used daily for 6-12 months
Reviewed 2016-10-15
Review Source: Capterra

We are a startup and we are using Crisp to collect early feedback. It is a tool that is very useful !

Pros
Lots of capabilities.

Cons
There is nothing that I dislike. I would love to send emails from Crisp. Mailchimp could cost us a lot of money in a few months.

Response from Crisp


Hey Lucas, thanks for taking the time to add a review about Crisp. :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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