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Gladly
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer service platform
Table of Contents
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Gladly - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Gladly overview
What is Gladly?
For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate & Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.
Key benefits of using Gladly
• The solution lets agents use customer names to view detailed records of communication and does not track customer interactions by generating a case number for each conversation.
• Gladly uses key metrics such as service level agreements and response times to generate real-time insights and provide visibility on agent productivity.
• The software offers an easy-to-use interface that allows agents to collaborate with colleagues to solve customer problems.
• Gladly’s contact center uses conversation data to recognize customers quickly and route them to the right agent.
Starting price
Alternatives
with better value for money
Pros & Cons
Customer Conversations
Email and Chat
Ease of Use
Reporting
Gladly’s user interface
Gladly pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.8
Ease of use
4.9
Customer support
4.8
Reviews sentiment
What do users say about Gladly?
It helps customers with returns, order tracking, and other self-service needs, freeing up our agents to focus on higher-level, more personalized conversations that truly impact the customer experience.
Select to learn more
Who uses Gladly?
Based on 138 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Gladly's key features
Most critical features, based on insights from Gladly users:
All Gladly features
Features rating:
Gladly awards
Gladly alternatives
Gladly
Starting from
No pricing info
Salesforce Sales Cloud
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No pricing info
Zendesk Suite
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No pricing info
LiveAgent
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No pricing info
Gladly integrations (45)
Integrations rated by users
We looked at 138 user reviews to identify which products are mentioned as Gladly integrations and how users feel about them.
Integration rating: 5.0 (3)
“All interactions are eligible for a review from our customers, as long as they provide an email beforehand. ”
Marisol S.
Customer service agent
Integration rating: 5.0 (3)
Integration rating: 4.0 (2)
Integration rating: 4.5 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 2.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Gladly support options
Typical customers
Platforms supported
Support options
Training options
Gladly FAQs
Gladly has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Gladly support?
Gladly supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does Gladly offer an API?
Yes, Gladly has an API available for use.
Q. What level of support does Gladly offer?
Gladly offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep)
