HelpOnClick Help Desk Pricing, Features, Reviews & Comparison of Alternatives

HelpOnClick Help Desk

Manage communication with your customers

  0 reviews

HelpOnClick Help Desk overview

Smart and easy-to-use Help Desk and Knowledgebase solution for your small or medium-size business. Deliver timely support to your customers. Exceed your customers’ expectations!

Pricing

Starting from
$9/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English
HelpOnClick Help Desk screenshotLive Chat Software by HelpOnClick

HelpOnClick Help Desk reviews

There are currently no reviews of HelpOnClick Help Desk.
 

HelpOnClick Help Desk pricing

Starting from
$9/month
Pricing options
Subscription
View Pricing Plans

HelpOnClick offers several pricing plans to choose from, based on your budget and needs, starting from $9 per month.Discounts for quarterly and annual billing cycles are available. No credit card required for the 14-day free trial.

HelpOnClick Help Desk features

API (185 other apps)
Activity Dashboard (92 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Contact History (73 other apps)
Customizable Branding (91 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (74 other apps)

Additional information for HelpOnClick Help Desk

Key features of HelpOnClick Help Desk

  • Customizable style (HTML & CSS)
  • Comments on tickets that are only visible to operators
  • Can be extended with a number of widgets
  • Create your own escalation and ticket reviewing processes
  • Use a free website.helponclick.com domain or your own domain
  • Customer accounts
  • Classifications and filters for tickets
  • Tickets can be created by web or via email
  • Automated business rules and escalation rules
  • Position of a ticket is saved until a staff reply is sent
  • Advanced ticket search
  • SLA support
  • Bulk actions
  • Knowlwdgebase articles for customers and internal use
  • Customizable ticket statuses
  • KB: in-depth multi level categories
  • Spot the currently viewed tickets, see drafts in real time
  • KB: glossary and word index
  • Communicate between operators
  • Reports: operators' performance, customer satisfaction, SLA
View All Features