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ProProfs Chat
5
42
4
10
3
1
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0
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ProProfs Chat - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
ProProfs Chat overview
What is ProProfs Chat?
ProProfs Chat is the easiest live chat and AI customer service agent for instant, automated support. It helps businesses engage website visitors, resolve queries faster, and stay available 24/7 without adding headcount.
Train the AI agent on your website, help center, or FAQs, and deploy it across web, WhatsApp, Facebook, Instagram, and SMS in minutes, no coding required. Built-in sentiment analysis and churn risk scoring flag conversations that need attention, while AI-generated resolution summaries keep agents up to speed after every chat.
Real-time visitor tracking, proactive chat invitations, canned responses, and intelligent chat routing help your team stay organized as conversations scale. With integrations across Salesforce, HubSpot, Shopify, and Zendesk, ProProfs Chat fits right into your existing workflow, reducing tickets, improving response time, and boosting customer satisfaction and ROI.
Starting price
Alternatives
with better value for money
Pros & Cons
Customization Options
Features
Customer Support
Chat
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ProProfs Chat’s user interface
ProProfs Chat review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.5
Ease of use
4.7
Customer support
4.8
Reviews sentiment
What do users say about ProProfs Chat?
Users say ProProfs Chat improves customer support by enabling quick, interactive responses and helping them manage support and sales requests efficiently. They find the support team responsive and helpful, and they appreciate the easy integration with other tools and the intuitive interface, which makes it suitable for businesses of various sizes.
Reviewers indicate the live chat features help increase website engagement and sales conversions, with customization options and real-time visitor monitoring. They mention the chat system offers useful analytics, chat routing, and canned responses, though some feel online help resources could be clearer and would like additional features like video chat.
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Who uses ProProfs Chat?
Based on 53 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ProProfs Chat's key features
Most critical features, based on insights from ProProfs Chat users:
All ProProfs Chat features
Features rating:
ProProfs Chat alternatives
ProProfs Chat
Starting from
No pricing info
LiveAgent
Starting from
15
/user
Per month
Zoho CRM
Starting from
14
/user
Per month
Bitrix24
Starting from
69
Per month
ProProfs Chat pricing
Pricing plans
Pricing details:
Free Plan
No pricing info
Essentials
No pricing info
Business
No pricing info
Business Complete Elite
No pricing info
Customer Delight Suite
No pricing info
User opinions about ProProfs Chat price and value
Value for money rating:
To see what individual users think of ProProfs Chat's price and value, check out the review snippets below.
Deepanshu A.
Marketing Manager
Ankita G.
SEO Editor
ProProfs Chat integrations (18)
ProProfs Chat support options
Typical customers
Platforms supported
Support options
Training options
ProProfs Chat FAQs
ProProfs Chat has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. Does ProProfs Chat support mobile devices?
ProProfs Chat supports the following devices:
iPhone, iPad, Android
Q. What level of support does ProProfs Chat offer?
ProProfs Chat offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)