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Pure Chat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat software for SMBs
Table of Contents
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Pure Chat - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Pure Chat overview
What is Pure Chat?
Pure Chat is a live chat software which enables SMBs to engage website visitors with live chat functionality. Incorporating unlimited operators, unlimited chats, full transcript history and complete widget customization, Pure Chat aims to deliver an effective customer service solution. The pro plan includes real-time analytics, visitor tracking, SMS notifications and more.
Who uses Pure Chat?
Reviews for Pure Chat come from a wide variety of industries, including retail (8% of reviewers), marketing and advertising (6%), and hospitality (5%). The most frequent use case for Pure Chat cited by reviewers is live chat (100% of reviewers).
What do users say about Pure Chat pricing?
Most reviewers indicate that Pure Chat provides great value for money, especially with its free version and affordable pricing for freelancers and small businesses. Some users report limited functionality in the free plan and find paid plans expensive.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Messaging
Assistance
Simplicity
Stability
Efficiency
Alerts
Pure Chat’s user interface
Pure Chat pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.6
Customer support
4.5
Reviews sentiment
What do users say about Pure Chat?
Users think Pure Chat is easy to set up and operate, with intuitive controls and quick installation on websites, including WordPress and Shopify. They find it useful for engaging website visitors in real time, tracking customer activity, and improving communication with clients. They appreciate the customizable chat widgets, mobile responsiveness, and reporting features. Some mention the free version is helpful for small businesses, though paid plans offer more advanced options and branding removal.
Reviewers indicate that Pure Chat enhances customer support by providing immediate responses and convenient contact options. They say it generally works reliably, but some experience occasional bugs, slowdowns, or limitations in customization and features compared to other products.
Select to learn more
Who uses Pure Chat?
Based on 337 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Pure Chat's key features
Most critical features, based on insights from Pure Chat users:
All Pure Chat features
Features rating:
Pure Chat alternatives
Pure Chat
Starting from
39
/user
Per month
LiveChat
Starting from
24
Per month
Agiloft
Starting from
No pricing info
The Mortgage Office
Starting from
No pricing info
Pure Chat pricing
Starting from
39
/user
Per month
User opinions about Pure Chat price and value
Value for money rating:
Of 40 reviews that provide robust commentary on Pure Chat's price and value, 88% mention it in a positive light.
Most reviewers indicate that Pure Chat offers great value for money, especially with its free version that includes many standard features and supports up to three operators. They appreciate the ability to try the Pro features for seven days before committing to a subscription. Users think the pricing structure is affordable, particularly for freelancers and small businesses. They find the software cost-effective and comparable to other market solutions. However, some users report that the free version has limited functionality and customization options, and they find the paid plans expensive. Despite this, many still consider it worth the investment.
, and
To see what individual users think of Pure Chat's cost and value, check out the review excerpts below.
Pure Chat integrations (24)
Top integrations
Pure Chat customer support
What do users say about Pure Chat customer support?
Customer support rating:
We analyzed 26 verified user reviews to identify positive and negative aspects of Pure Chat customer support.
Widespread user sentiment highlights fast, friendly, and knowledgeable customer support that's easy to reach and highly effective.
A limited number of users report slow or inconsistent responses and difficulty accessing live support when needed.
Support options
Training options
To see what individual users say about Pure Chat's customer support, check out the review snippets below.
“Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. ”
Jan S.
Health Coach
“Support was very helpful in resolving the issue within an hour or so.”
Ben O.
IT Director
“Accessing any kind of live support from the company itself has proven to be difficult, which I find pretty ironic.”
Robert B.
Pure Chat FAQs
Pure Chat has the following pricing plans:
Starting from: $39.00/month
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. What are the benefits of using Pure Chat?
Q. Who are the typical users of Pure Chat?
Pure Chat has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Pure Chat support?
Pure Chat supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does Pure Chat support mobile devices?
Pure Chat supports the following devices:
Android, iPad, iPhone
Q. Does Pure Chat offer an API?
Yes, Pure Chat has an API available for use.
Q. What other apps does Pure Chat integrate with?
Pure Chat integrates with the following applications:
Google Analytics 360, Zapier, WordPress, Squarespace, Weebly, Keap, HubSpot CRM, Shopify
Q. What level of support does Pure Chat offer?
Pure Chat offers the following support options:
Chat, Email/Help Desk, FAQs/Forum
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