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Replyco
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Win Back 50% of Time Lost Messaging Customers
Table of Contents
Replyco - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Replyco overview
What is Replyco?
Replyco is an all-in-one customer service tool that integrates with channels including eBay, Amazon and Shopify, centralizing messages and helping ecommerce businesses to improve response rates. Features include ticket management, live chat widget, automated message organization, auto-responders, message auto-assignment and priority settings.
Replyco allows users to respond to messages quickly with email templates, providing one-click access to order information, and processing eBay returns and refunds. The system provides detailed reporting so performance can be monitored.
Key features include:
Multiple sales channel support
In-app access to customer, order and product details
SLA management
Automated responses
Automated routing with rules and filters
Auto-translate
Intuitive user interface for easier organisation, including folders and tags
Create templated responses for frequent questions
Performance tracking and reporting
Team management approach
Deliver fast and personal customer support to shoppers across all your eCommerce stores in hours, not days.
Unlimited tickets, users and integrations included with all plans. Your first 7 days are on us!
Key benefits of using Replyco
ALL YOUR MARKETPLACES IN ONE TOOL - Selling on eBay, Amazon, Shopify or any other platform? We enable multi-channel sellers to consolidate all of their customer messaging into one easy-to-use inbox. Streamlining order and customer data into one view means you have the information you need to respond quickly and accurately.
IMPROVE RESPONSE RATES WITH EMAIL TEMPLATES AND SMART AUTO-RESPONDERS - Our most popular feature set! Whether you’re responding to FAQs or sending an “Out of Office” response, our email templates coupled with auto-responder rules and customized data tags help improve response rates by 30% or more.
CLOSE MORE SALES BY MEETING CUSTOMERS WHERE THEY ARE - Shoppers want instant answers to their questions. In fact, research shows that 60% of consumers expect a response within 10 minutes of sending an inquiry. Use Replyco’s live chat and instant messaging features to drive sales and increase conversions.
EMPOWER YOUR TEAM FOR A MORE PRODUCTIVE CUSTOMER SERVICE OPERATION - Replyco’s robust set of tools are designed to help your team crush customer service goals with unlimited team access, internal notes, automated team assignments and SLA prioritization. It’s a win-win for everyone.
REPORTING THAT HELPS GROW YOUR BUSINESS - Want to know which sales channels are performing best? Need to fine-tune your customer service strategy? With Replyo’s performance reporting dashboard, you’ll gain insights about customer service agent activity, best-selling products, marketplace metrics and more.
Starting price
per month
Alternatives
with better value for money
Replyco’s user interface
Replyco reviews
Overall rating
4.7
/5
21
Positive reviews
90
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.9/10
5
4
3
2
1
17
2
2
0
0
Maciej U.
Manager
Steve W.
Managing Director
Gareth P.
CEO
Marie-Ange W.
Customer Service Supervisor
Vik K.
Company Director
Maciej U.
Manager
Who uses Replyco?
Based on 21 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Replyco's key features
Most critical features, based on insights from Replyco users:
All Replyco features
Features rating:
Replyco alternatives
Replyco
Starting from
9
Per month
Salesforce Sales Cloud
Starting from
25
Per month
Salesforce Service Cloud
Starting from
25
Per month
TeamSupport
Starting from
45
Per month
Replyco pricing
Pricing plans
Pricing details:
XL - ticket based
No pricing info
Features included:
- Business Guide
- Business Plan
- Features Included Templates
- Financial Plan
- Idea Plan
- Idea Validation
- Notes and Tips
User opinions about Replyco price and value
Value for money rating:
To see what individual users think of Replyco's price and value, check out the review snippets below.
Maciej U.
Manager
Steve W.
Managing Director
Replyco integrations (14)
Integrations rated by users
We looked at 21 user reviews to identify which products are mentioned as Replyco integrations and how users feel about them.
Integration rating: 5.0 (2)
“This company was founded by former Linnworks employees, and the two companies seem to have a great relationship. As a result, they integrate very well together. A great perk for anyone who utilizes Linnworks as a part of their software core. ”
Anonymous R.
eCommerce Operations Manager
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Other top integrations
Replyco support options
Typical customers
Platforms supported
Support options
Training options
Replyco FAQs
Replyco has the following pricing plans:
Starting from: €9.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Replyco?
Replyco has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Replyco support?
Replyco supports the following languages:
English, German
Q. Does Replyco support mobile devices?
Replyco supports the following devices:
Android, iPad, iPhone
Q. Does Replyco offer an API?
No, Replyco does not have an API available.
Q. What other apps does Replyco integrate with?
Replyco integrates with the following applications:
billbee, WooCommerce, Aircall, Telegram, Gmail, Twitter/X, Veeqo, Rithum, Instagram, Linnworks, BigCommerce, WISH, Shopify
Q. What level of support does Replyco offer?
Replyco offers the following support options:
Chat, 24/7 (Live rep), Phone Support, FAQs/Forum, Email/Help Desk, Knowledge Base