Bright Pattern Reviews

OmniChannel. Cloud but built by serious telco engineers.

reporting suite - interface looks old. New one coming

Easy to use

Difficult to create new reports

Excellent multi-channel applications

They need to continue to build out their offering.

It's very easy to use and understand and most of the times we don't have any problems.

Sometimes it will freeze and you aren't able to accept a call or the system will kick you out.

Bright Pattern is solid software. Few to no outages in the last 6 months. End users picked it up quickly. The implementation team was a dream to work with. API integrations were easy to work with for someone with a systems background. Overall, we're happy.

Admin experience is good, but some areas have room for improvement (ex: settings are not always where you'd expect them).

We use this for our phone system at work. The voice quality is clear. Easy to manage people and phone queues.

There can be a bit of a delay on some calls, but its not that bad.

I like that when request come in the queue they disappear when someone is working on the request. Also that it has a trail of the completion status. The last person that worked on it.

I do not like the thread of the email chain for the software. It is very confusing and misguiding. I also do not like how we compose a new email. Not easy to use and take to much effort for something that should be simple. Another con is you can not revisit a case just for information after it has been closed with out reopening.

It is browser based you don't need any other software to be able to use

Administrator need to have some programing knowledge like JSON to set up the system

Organization, functional when it's working

Technical issues, doesn't automatically update

As a project manager scope, milestones and priorities change in the middle of a project due to unforeseen reasons. Bright Pattern's implementation team acted flawless in beating our demanding deadlines and still capturing 100% quality. One of the best implementation I've experienced in my career. Their a great partner, keep up the flawless execution.

Bright Pattern is currently looking to explore additional SMS capabilities.

The software is very friendly and it helps me to give the homer's all the information that they are requesting

Sometimes my answer button does not comes up to answer an phone call

Integrates both voice call and email systems such that call centers can simultaneously deploy these tools promptly. It has an easy documentation process for future references and client follow-ups.

The app has a tendency of logging off the user when it goes in idle mode, which leads to missed calls and inconveniences for the user and the client.

It is easy to use, has a ton of robust features and integration capabilities, and flexible to access via web interface.

No cons were added to this review

It's predictive soaking technology turned out to be very effective for my organisation. It's versatile system and has a helpful virtual call back queue integration.

Call drop, technical support, API documentation are some things that need to be worked on.

Bright Pattern as an add-on to Zendesk allows you to receive calls and make calls to your customers easily.

I've had a positive experience with Bright Pattern and don't have any cons to share at this time.

The features and functionality are industry best practice, but the people and support are amazing.

Pricing could always be better with any vendor a company looks at

The ease of use for user and the adavance option for manager/supervisors

Not sure, really haven't had issues while using it, it's pretty east to use

Bright Pattern has an exclusive feature, Which is you can pre-record replies for calls. When a customer calls and asks a question, the centre operator can play the pre-recorded response, which will be played to answer the customer's questions. Only Bright Pattern has this feature working greatly. Furthermore, you can record sessions and manage call sessions easily and see insight later.

To this day I don't have any issue with BrightPattern. I hope it has all the features it should and all the features are working well.

I like mostly the single sign option of this software through my office email.

The toggle buttons sort of blend it with the color scheme of the software and you have to be careful not to click the wrong button the log out button is also too close to the check mark button

Bright Pattern is a stable platform compared to its rivals. I love that you can report a problem by flagging it and IT is on it right away.

No complaints so far. So far we are very satisfied.

True omnichannel and powerful integrations; great people - have had a lot of questions and answers have been quick and thorough.

Somewhat complicated, and training could be more customized (got a lot of info for things we aren't going to be using, or using in the near future)

I can do everything I need to do for my clients in one location. Call routing, reporting, quality and knowledge tools are all located in one spot.

The admin guide is a little hard to maneuver but the support desk is always happy to assist when I don't have the time to do it.

Documentation and customer support put other CCaaS platforms to shame.

Not as well known as 'the big guys' but this also gives us a competitive advantage!

It's a very easy to use app that allows me to offer efficient service to my clients.

Initially using it it was a little hard to navigate but after practice and constant use it was easy.

No pros were added to this review

No cons were added to this review