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Reviews summary
4.7
98
5
4
3
2
1
77
16
5
0
0
GG
Gerry G.
EB
Eric B.
HD
Heidi D.
AR
Anonymous Reviewer
MB
Mike B.
TC
Tracey C.
98 reviews
Recommended
Tom C.
Telecommunications, 5,001-10,000 employees
Used daily for 1-2 years
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We use BP everyday to route calls between the US and the Philippines. Solid system with no downtime. I have been in the business for a longtime. Professional grade.
OmniChannel. Cloud but built by serious telco engineers.
reporting suite - interface looks old. New one coming
Greg K.
Outsourcing/Offshoring, 10,001+ employees
Used daily for 1-2 years
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Using BP is overall simple and working with the support team is great. I only wish it was easier to create reports in the system (not using JS).
Easy to use
Difficult to create new reports
Loris J.
Verified reviewer
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As an IT consultant, I recommend contact center solutions to my clients. There are a number of excellent contact center software solution providers, all with high reliability and ease of use. I highly recommend Bright Pattern because as a company I know when they make a commitment they won’t let my clients down. The Bright Pattern team I work with is very sharp and creative. It is refreshing to work with professionals.
Excellent multi-channel applications
They need to continue to build out their offering.
Bryana R.
Hospitality, 51-200 employees
Used daily for 6-12 months
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Overall my experience with it has been pleasant. It works fairly well and is easy to use and understand.
It's very easy to use and understand and most of the times we don't have any problems.
Sometimes it will freeze and you aren't able to accept a call or the system will kick you out.
Brandon C.
Consumer Services, 51-200 employees
Used daily for less than 6 months
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Bright Pattern is solid software. Few to no outages in the last 6 months. End users picked it up quickly. The implementation team was a dream to work with. API integrations were easy to work with for someone with a systems background. Overall, we're happy.
Admin experience is good, but some areas have room for improvement (ex: settings are not always where you'd expect them).
Kennon M.
Consumer Electronics, 1,001-5,000 employees
Used daily for 6-12 months
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We use this for our phone system at work. The voice quality is clear. Easy to manage people and phone queues.
There can be a bit of a delay on some calls, but its not that bad.
Amber P.
Retail, 1,001-5,000 employees
Used daily for less than 6 months
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Bright pattern has its down but for the most part is it okay.
I like that when request come in the queue they disappear when someone is working on the request. Also that it has a trail of the completion status. The last person that worked on it.
I do not like the thread of the email chain for the software. It is very confusing and misguiding. I also do not like how we compose a new email. Not easy to use and take to much effort for something that should be simple. Another con is you can not revisit a case just for information after it has been closed with out reopening.
Toni J.
Banking, 11-50 employees
Used daily for 6-12 months
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It is browser based you don't need any other software to be able to use
Administrator need to have some programing knowledge like JSON to set up the system
Andrea S.
Staffing and Recruiting, 10,001+ employees
Used daily for 6-12 months
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Organization, functional when it's working
Technical issues, doesn't automatically update
Branden B.
Verified reviewer
Staffing and Recruiting, 5,001-10,000 employees
Used other for 6-12 months
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As a project manager scope, milestones and priorities change in the middle of a project due to unforeseen reasons. Bright Pattern's implementation team acted flawless in beating our demanding deadlines and still capturing 100% quality. One of the best implementation I've experienced in my career. Their a great partner, keep up the flawless execution.
Bright Pattern is currently looking to explore additional SMS capabilities.
Erika F.
Consumer Services, 501-1,000 employees
Used weekly for 1-2 years
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My overall experience is a very good one. There is no headache here
The software is very friendly and it helps me to give the homer's all the information that they are requesting
Sometimes my answer button does not comes up to answer an phone call
Omondi P.
Verified reviewer
Research, 51-200 employees
Used weekly for 6-12 months
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Good for call center management.
Integrates both voice call and email systems such that call centers can simultaneously deploy these tools promptly. It has an easy documentation process for future references and client follow-ups.
The app has a tendency of logging off the user when it goes in idle mode, which leads to missed calls and inconveniences for the user and the client.
Phil B.
11-50 employees
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We have been a partner with Bright Pattern for nearly a year now and have had nothing but a fantastic experience in working with them. They have a top notch solution that rivals and surpasses some of the largest competitors in the market. From their robust product set to their friendly and knowledgeable staff, you can definitely expect to have a great experience when working with Bright Pattern.
It is easy to use, has a ton of robust features and integration capabilities, and flexible to access via web interface.
No cons were added to this review
Anonymous Reviewer
Verified reviewer
Telecommunications, 51-200 employees
Used daily for less than 6 months
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Cost effective product. Helps in managing some of the core call centre tasks which are otherwise difficult with other apps
It's predictive soaking technology turned out to be very effective for my organisation. It's versatile system and has a helpful virtual call back queue integration.
Call drop, technical support, API documentation are some things that need to be worked on.
Anonymous Reviewer
Verified reviewer
Telecommunications, 51-200 employees
Used other for 1-2 years
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Bright Pattern as an add-on to Zendesk allows you to receive calls and make calls to your customers easily.
I've had a positive experience with Bright Pattern and don't have any cons to share at this time.
Eric B.
Information Technology and Services, self-employed
Used other for 1-2 years
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Exceptional
The features and functionality are industry best practice, but the people and support are amazing.
Pricing could always be better with any vendor a company looks at
Damien M.
Telecommunications, 501-1,000 employees
Used weekly for 1-2 years
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It's beemn awesome
The ease of use for user and the adavance option for manager/supervisors
Not sure, really haven't had issues while using it, it's pretty east to use
Yasiru G.
Verified reviewer
Computer Software, 51-200 employees
Used weekly for less than 6 months
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Overall experience with Bright Pattern is really great. Our Callcenter's productivity has increased exponentially.
Bright Pattern has an exclusive feature, Which is you can pre-record replies for calls. When a customer calls and asks a question, the centre operator can play the pre-recorded response, which will be played to answer the customer's questions. Only Bright Pattern has this feature working greatly. Furthermore, you can record sessions and manage call sessions easily and see insight later.
To this day I don't have any issue with BrightPattern. I hope it has all the features it should and all the features are working well.
Briana M.
Verified reviewer
Consumer Services, 51-200 employees
Used daily for less than 6 months
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I like mostly the single sign option of this software through my office email.
The toggle buttons sort of blend it with the color scheme of the software and you have to be careful not to click the wrong button the log out button is also too close to the check mark button
Dave W.
Consumer Services, 51-200 employees
Used daily for less than 6 months
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Again I love how stable it is. When we're down, we lose money.
Bright Pattern is a stable platform compared to its rivals. I love that you can report a problem by flagging it and IT is on it right away.
No complaints so far. So far we are very satisfied.
Anonymous Reviewer
Verified reviewer
Construction,
Used daily for less than 6 months
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True omnichannel and powerful integrations; great people - have had a lot of questions and answers have been quick and thorough.
Somewhat complicated, and training could be more customized (got a lot of info for things we aren't going to be using, or using in the near future)
Will W.
Telecommunications, 11-50 employees
Used daily for less than 6 months
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I can do everything I need to do for my clients in one location. Call routing, reporting, quality and knowledge tools are all located in one spot.
The admin guide is a little hard to maneuver but the support desk is always happy to assist when I don't have the time to do it.
Scott W.
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
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Ability to take our existing phone system configurations (users, skills, proficiencies, etc.) and migrate into Bright Pattern - top notch!
Documentation and customer support put other CCaaS platforms to shame.
Not as well known as 'the big guys' but this also gives us a competitive advantage!
Adam S.
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
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Very positive. I'd suggest this to anyone who relies on customer service.
It's a very easy to use app that allows me to offer efficient service to my clients.
Initially using it it was a little hard to navigate but after practice and constant use it was easy.
Tracey C.
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Overall very little down time with the system, user friendly for the most part. Allows the business to be in control of how inbound/outbound calls and emails are managed. With having the ability to make the hands on changes/update I am control of the flow of how we handle our customer calls and emails. Customer support- The team is awesome when you have questions or need assistance. They are always willing to assist and will even do training as needed. If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.
No pros were added to this review
No cons were added to this review