App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Smartsupp
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smartsupp–Live Chat, Chatbots, and Video Recordings
Table of Contents
Is this product right for your business?
Find out with a
Smartsupp - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Smartsupp overview
Based on 343 verified user reviews
What is Smartsupp?
Reviews for Smartsupp come from a wide variety of industries, including retail (9% of reviewers), information technology and services (6%), and internet (5%). The most frequent use case for Smartsupp cited by reviewers is live chat (83% of reviewers).
What do users say about Smartsupp pricing?
Most reviewers indicate that Smartsupp delivers strong value for money, especially praising the generous free plan and affordable paid options. However, some users report that recent price increases and locked features limit accessibility for certain businesses.
Starting price
per month
Alternatives
with better value for money
Smartsupp’s user interface
Smartsupp pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.4
Ease of use
4.8
Customer support
4.5
Reviews sentiment
What do users say about Smartsupp?
Reviews for Smartsupp come from a wide variety of industries, including retail (9% of reviewers), information technology and services (6%), and internet (5%). The most frequent use case for Smartsupp cited by reviewers is live chat (83% of reviewers).
Select to learn more
Who uses Smartsupp?
Based on 343 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Smartsupp's key features
Most critical features, based on insights from Smartsupp users:
All Smartsupp features
Features rating:
Smartsupp awards
Smartsupp alternatives
Smartsupp
Starting from
14
Per month
LiveAgent
Starting from
No pricing info
Tidio
Starting from
No pricing info
Intercom
Starting from
No pricing info
Smartsupp pricing
Pricing plans
Pricing details:
User opinions about Smartsupp price and value
Value for money rating:
Of 54 reviews that provide robust commentary on Smartsupp's price and value, 87% mention it in a positive light.
Most reviewers indicate that Smartsupp offers strong value for money, especially highlighting the generous and functional free version, which many users say meets the needs of small businesses, non-profits, and new ventures. Users think the free plan provides a wide range of features and appreciate that it is available indefinitely, allowing them to test the service thoroughly before committing to a paid plan. Some reviewers find the transition from free to paid plans worthwhile, citing enhanced capabilities and a positive cost-benefit ratio. Reviewers appreciate the reasonable pricing structure and note that the paid versions are affordable compared to similar tools, with some users mentioning that the free trial and discounts make upgrading more accessible.
However, some users report that the cost of the paid plans can be a barrier, particularly for those in regions with weaker currencies or for businesses with limited budgets. Some reviewers feel that recent price increases have made the service less accessible, and a few mention that essential features are locked behind paid tiers, limiting the usefulness of the free version for more advanced needs. Users also say that the pricing could be more competitive compared to other solutions.
, and
To see what individual users think of Smartsupp's cost and value, check out the review excerpts below.
Yoana M.
Smartsupp integrations (29)
Integrations rated by users
We looked at 343 user reviews to identify which products are mentioned as Smartsupp integrations and how users feel about them.
Integration rating: 4.5 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Smartsupp support options
Typical customers
Platforms supported
Support options
Training options
Smartsupp FAQs
Smartsupp has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is Smartsupp used for?
Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs. As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers. • Live Chat, Facebook and Email Integration, all in one platform – Start a personal conversation with your customers and have all communication in one place. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales. • Chatbot – Smartsupp's chatbot is your new shopping assistant that works 24/7. The chatbot is the best way to help your business save time, money, and resources by helping your agents answer frequently asked questions, collect leads, and assisting customers with shopping, even while you’re sleeping. • Video Recordings – see how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers. • Mobile App – Get closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go. • Visit our website to get the full list of features: https://www.smartsupp.com/pricing
Q. What are the benefits of using Smartsupp?
Q. What languages does Smartsupp support?
Smartsupp supports the following languages:
Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish
Q. Does Smartsupp support mobile devices?
Smartsupp supports the following devices:
Android, iPad, iPhone
Q. Does Smartsupp offer an API?
Yes, Smartsupp has an API available for use.
Q. What level of support does Smartsupp offer?
Smartsupp offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum