App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
SysAid
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled ITSM platform for businesses of all sizes
Table of Contents
Is this product right for your business?
Find out with a
SysAid - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
SysAid overview
Based on 502 verified user reviews
What is SysAid?
Reviews for SysAid come from a wide variety of industries, including information technology and services (15% of reviewers), hospital & health care (8%), and financial services (6%). The most frequent use case for SysAid cited by reviewers is help desk (65% of reviewers).
What do users say about SysAid pricing?
Reviewers appreciate SysAid’s affordability for small and medium businesses, and they indicate the basic package offers full functionality. Some users report add-ons and extra licenses are costly, and some reviewers feel unclear licensing and limited free options are drawbacks.
What are the most popular integrations for SysAid?
The SysAid integration most frequently cited by reviewers is Microsoft Teams, a meeting product rated 4.7 out of 5 for its integration with SysAid.
Starting price
Pros & Cons
Ticket Management
Customization
Customer Support
Recurring bugs and technical issues
SysAid’s user interface
SysAid pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.5
Customer support
4.5
Reviews sentiment
What do users say about SysAid?
Reviews for SysAid come from a wide variety of industries, including information technology and services (15% of reviewers), hospital & health care (8%), and financial services (6%). The most frequent use case for SysAid cited by reviewers is help desk (65% of reviewers).
Select to learn more
Who uses SysAid?
Based on 502 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
SysAid's key features
Most critical features, based on insights from SysAid users:
All SysAid features
Features rating:
SysAid awards
SysAid alternatives
SysAid
Starting from
No pricing info
Zendesk Suite
Starting from
No pricing info
Freshdesk
Starting from
No pricing info
LiveAgent
Starting from
No pricing info
SysAid pricing
Pricing plans
Pricing details:
Help Desk
No pricing info
Features included:
- SysAid Copilot
- Incident Management
- Self-Service Portal
- Service Catalog
- Asset Management
- Reporting and Analytics Escalation policies Remote control
- Reporting and Analytics
- Escalation policies
- Remote control
ITSM
No pricing info
Features included:
- ITIL Package
- Workflow Automation
- Third-Party Integrations
- Company management
- Advanced SLA
Enterprise
No pricing info
Features included:
- Unlimited Automation Rules
- Unlimited Custom Columns
- Enterprise Premium Service
User opinions about SysAid price and value
Value for money rating:
Of 36 reviews that provide robust commentary on SysAid's price and value, 71% mention it in a positive light.
Reviewers appreciate SysAid’s affordability, especially for small to medium-sized businesses, and indicate that it offers a comprehensive feature set at a reasonable price compared to competitors. They say the basic package includes full functionality, and users find the ability to use open-source databases helps reduce ownership costs. Some reviewers feel the product saves time and IT management costs, and they value ongoing improvements without price increases. However, some users report that add-ons and additional user licenses can be expensive, and they find the lack of a freemium version or extended free trial limiting. Some reviewers feel recent price increases and unclear licensing are drawbacks.
, and
To see what individual users think of SysAid's cost and value, check out the review excerpts below.
Myles G.
IT Service Desk Team Leader
SysAid integrations (47)
Integrations rated by users
We looked at 502 user reviews to identify which products are mentioned as SysAid integrations and how users feel about them.
Integration rating: 4.7 (7)
“We utilize Teams on a daily basis and felt it added value and simplicity to end users to submit a ticket via Teams. ”
“It has helped with a faster resolutions as collaboration with the users through the teams has been seemless”
“The use of the SysAid chat bot has made tracking of request and incidents very easy to use for my users.”
Michael S.
Senior Helpdesk Technician
Integration rating: 4.5 (4)
“its allows us sync our users to the SysAid platform and make it easy for them to open and track their requests on incidents”
Yusuf A.
Information Security Specailist
Integration rating: 4.0 (3)
Integration rating: 5.0 (3)
Integration rating: 4.5 (2)
Integration rating: 4.5 (2)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 3.0 (1)
SysAid support options
Typical customers
Platforms supported
Support options
Training options
SysAid FAQs
SysAid has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations
Q. What is SysAid used for?
SysAid is an ITSM software platform that enhances IT service delivery. It features AI Agents, AI-powered chatbots, workflow automation, and asset management. SysAid's AI Copilot aids IT agents by categorizing and routing tickets, providing case summaries and sentiment analysis. The AI chatbot, available via chat, email, and Microsoft Teams, offers quick answers for end-users, ensuring a consumer-grade support experience. SysAid's workflow automation streamlines processes like employee onboarding and incident management, facilitating seamless task completion and scalability. The asset management feature integrates with the service desk, providing IT teams with data to resolve issues. SysAid offers insights into team performance with data summaries, forecasts, and recommendations, enabling IT leaders to make informed decisions. SysAid's blend of AI features, automation, and asset management makes it a comprehensive ITSM solution.
Q. What are the benefits of using SysAid?
• Employees can receive assistance much faster, reducing mean time to resolution (MTTR) for support requests.
• Administrators are able to resolve complex issues more quickly, improving overall response times.
• The intuitive interface and conversational self-serve experience enable employees to access support at any time through their preferred channels.
• Improved employee satisfaction (CSAT) scores are achieved through exceptional self-service options.
• IT administrators and service management leaders are able to focus on strategic tasks and projects, rather than routine support requests.
• Employees are not required to wait for responses and can maintain their workflow, resulting in fewer interruptions.
•Productivity is optimized across the organization due to faster issue resolution and streamlined support processes.
Q. What languages does SysAid support?
SysAid supports the following languages:
Chinese (Simplified), English, French, German, Hebrew, Italian, Japanese, Portuguese, Russian, Spanish
Q. Does SysAid support mobile devices?
SysAid supports the following devices:
Android, iPad, iPhone
Q. Does SysAid offer an API?
Yes, SysAid has an API available for use.
Q. What level of support does SysAid offer?
SysAid offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)
Popular comparisons with SysAid
