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Totango Logo

Accelerate Revenues with Customer Engagement Management

Table of Contents

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Totango - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Totango overview

What is Totango?

Totango powers the following classes of information;

In real time:

Activity Streams – stream of user activities on the application (user of account was doing action in module)

Conversion Streams – Sign ups, purchase, upgrades, cancellation

On a User/Account basis specific user activities can be tracked including

User actions on the application

Application modules being used

Unique users

Activity Sessions

Time between sessions

Engagement Score

Within the executive dashboard:

Account by status break down (current, week, month, quarter, etc.)

Cohort analysis of status changes (weekly and monthly)

Starting price

Alternatives

with better value for money


Pros & Cons

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Pricing

Ease of Use

User Interface

Totango’s user interface

Ease of use rating:

Totango pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(5)
3-4(21)
5(7)

What do users say about Totango?

Integrations are clunky and harder to configure than they should be.

Select to learn more


Who uses Totango?

Based on 33 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software
Information Technology and Services
E-Learning
Financial Services
Others

Use cases

Customer Success
Campaign Management
Customer Experience
Customer Satisfaction
Customer Data Platform

Totango's key features

Most critical features, based on insights from Totango users:

Reporting/Analytics
Customer engagement
Onboarding
Usage tracking/analytics

All Totango features

Features rating:

Account alerts
Account Management
Alerts/Notifications
Campaign management
Cohort analysis
Communication management
Complaint monitoring
Conversion tracking
Customer engagement
Customer journey mapping
Customer management
Customer segmentation
Dashboard
Data integration
Data visualization
Drip campaigns
Feedback management
Health score
Knowledge management
Lead management
Multi-Channel data collection
Negative feedback management
Onboarding
Predictive analytics
Product data management
Reporting/Analytics
Revenue management
Sentiment analysis
Survey/Poll management
Template management
Usage tracking/analytics
Win/Loss analysis

Totango alternatives

Totango logo

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LiveAgent logo

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15

/user

Per month

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Custify logo
visit website

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Totango pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Totango price and value

Value for money rating:

To see what individual users think of Totango's price and value, check out the review snippets below.

“What makes or breaks it is how invested your line of business is in the solution, my peers from other lines of business saw great value in using Totango, but as my LoB didn't invest fully as we had our own self built tool, we never realised the full value.”
RH

Robert H.

Customer Success Partners

“It´s possible to integrate other platforms with it and use it as input data”
JC

Julio C.

Communications Coordinator

Totango integrations (12)

Integrations rated by users

We looked at 33 user reviews to identify which products are mentioned as Totango integrations and how users feel about them.

HubSpot CRM logo
HubSpot CRM

Integration rating: 3.0 (4)

L'intégration HubSpot est vitale pour automatiser le flux de données. Elle synchronise instantanément les leads qualifiés et les scores d'intention, évitant la saisie manuelle et les doublons CRM.

HG

Hervé G.

CEO

hellomateo logo
hellomateo

Integration rating: 5.0 (1)

Jira logo
Jira

Integration rating: 3.0 (1)

Totango support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Chat
Email/Help Desk

Training options

Live Online
In Person
Documentation
Webinars

Totango FAQs

Related categories