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Zoho Assist
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based remote support solution
Table of Contents
Zoho Assist - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Zoho Assist overview
Based on 1350 verified user reviews
What is Zoho Assist?
Zoho Assist is a remote support program offering key features such as remote access/control, unattended access, and access controls/permissions, among others.
Who uses Zoho Assist?
By industry, Zoho Assist reviewers are most commonly professionals in information technology and services (27%). The most frequent use case for Zoho Assist cited by reviewers is remote support (73% of reviewers).
What do users say about Zoho Assist pricing?
Most reviewers indicate that Zoho Assist delivers strong value for money, with affordable, flexible pricing and robust features. Some reviewers feel the free plan is limited, and some users report that costs can rise with added devices or technicians.
What are the most popular integrations for Zoho Assist?
The Zoho Assist integration most frequently cited by reviewers is Zoho Desk, a help desk product rated 4.6 out of 5 for its integration with Zoho Assist.
Starting price
per month
Pros & Cons
Remote Access
Remote Support
File Transfer
Performance and Speed
Shortcuts and Clipboard
Inconsistent shortcuts and clipboard
Zoho Assist’s user interface
Zoho Assist pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.6
Ease of use
4.7
Customer support
4.6
Reviews sentiment
What do users say about Zoho Assist?
Zoho Assist is a remote support program offering key features such as remote access/control, unattended access, and access controls/permissions, among others.
Select to learn more
Who uses Zoho Assist?
Based on 1,350 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Zoho Assist's key features
GetApp's analysis of 279 verified user reviews collected between July 2021 and December 2024 identifies Zoho Assist's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Zoho Assist's Remote Access/Control capabilities for its ease of use and reliability. They report that it handles multiple screens, screen resolution, and file sharing effectively. Users find the copy/paste capability, special key handling, and secure connections valuable. They indicate that it integrates well with systems like Azure and 365, and supports Windows, Linux, iOS, and Android. However, some mention issues with the mobile version being buggy and occasional connection freezes. Of the 196 Zoho Assist users who gave detailed accounts of their use of Remote Access/Control, 98% rated this feature as important or highly important.
Tommy C.
CEO/President
Michael B.
Systems Engineer
Reviewers highlight Zoho Assist's Unattended Access as a valuable aspect for performing maintenance and support outside business hours. They appreciate the ability to log in without user presence, simplifying support for non-tech-savvy users. Users report that it integrates well with MS, WordPress, and Cpanel, and allows for easy file transfers. Some users note that the installation process is simple, but there are occasional issues with high CPU usage and mobile device compatibility. Of the 130 Zoho Assist users who gave detailed accounts of their use of Unattended Access, 88% rated this feature as important or highly important.
See related user reviews
Michael D.
Head of Operations
Tim H.
IT Director
Reviewers find Zoho Assist's Access Controls/Permissions helpful for managing user access and ensuring security. They appreciate the granularity in assigning permissions and the ability to manage multiple technicians and departments. Users indicate that it supports compliance with regulations like HIPAA and provides capabilities like privilege elevation and audit trail reporting. They say it is easy to set up and customize, though some find the options a bit confusing at times. Of the 61 Zoho Assist users who gave detailed accounts of their use of Access Controls/Permissions, 82% rated this feature as important or highly important.
See related user reviews
Chris P.
Technical Services Team Lead
Ernie R.
President & CEO
All Zoho Assist features
Features rating:
Zoho Assist awards
Zoho Assist alternatives
Zoho Assist
Starting from
480
Per month
TeamViewer
Starting from
No pricing info
AnyDesk
Starting from
No pricing info
Slack
Starting from
No pricing info
Zoho Assist pricing
Pricing plans
Pricing details:
User opinions about Zoho Assist price and value
Value for money rating:
Of 267 reviews that provide robust commentary on Zoho Assist's price and value, 86% mention it in a positive light.
Most reviewers indicate that Zoho Assist offers strong value for money, especially when compared to more expensive competitors. They find the free version and trial period helpful for small businesses and individuals, noting that the free tier includes enough sessions and features for basic needs. Most users consider the pricing structure flexible, with modular licensing and affordable plans that suit both small and growing businesses. They appreciate that Zoho Assist provides a robust set of features, often matching or exceeding those of pricier alternatives, at a lower cost. Many users highlight that Zoho Assist’s cost-effectiveness is especially beneficial for nonprofits, sole traders, and small IT businesses, and they value the ability to access advanced functionalities without paying extra for add-ons that other providers charge for. Most reviewers indicate that the product’s inclusion in broader Zoho bundles further enhances its affordability.
Some reviewers feel the free plan is limited in features and may not be sufficient for small teams or businesses with more advanced needs. Some users report that the 14-day trial is too short and restricts access to all features, making it difficult to fully evaluate the product. Some reviewers find the pricing model confusing or note that costs can increase quickly as more devices, storage, or technicians are added.
, and
To see what individual users think of Zoho Assist's cost and value, check out the review excerpts below.
Zoho Assist integrations (29)
Integrations rated by users
We looked at 1,350 user reviews to identify which products are mentioned as Zoho Assist integrations and how users feel about them.
Integration rating: 4.8 (25)
“Ticketing system along with the remote features of Zoho Assist. Resolution notes taken in Zoho Assist transfer into the ticket in Zoho Desk, along with the time tracking.”
“Seamless integration so that its less time for having to input information of what the tech did. This so vital as time is money. ”
“Allows me to quickly turn a first contact report into a fully functional remote support session. This buys time.”
“integration with Zoho Desk allows me to jump into a remote session from the ticketing system.”
Angel P.
Owner
Integration rating: 5.0 (4)
“just fits - IQ handles channels and initial contactbut they fit in a way that alows you you to close as it just works ”
Sandra T.
Consultant Developer
Integration rating: 5.0 (4)
“I can start / schedule my remote session from within the freshdesk tickets. ”
Sumit T.
CEO
Integration rating: 5.0 (1)
“To be able to record the amount of time spent on a support session, with whom, and upload or link the recording session.”
David W.
CIO CSO
Integration rating: 5.0 (1)
“To be able to record the amount of time spent on a support session, with whom, and upload or link the recording session.”
David W.
CIO CSO
Integration rating: 5.0 (1)
“To be able to record the amount of time spent on a support session, with whom, and upload or link the recording session.”
David W.
CIO CSO
Integration rating: 5.0 (5)
Integration rating: 4.7 (3)
Integration rating: 4.5 (2)
Integration rating: 4.0 (1)
Zoho Assist support options
Typical customers
Platforms supported
Support options
Training options
Zoho Assist FAQs
Zoho Assist has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What is Zoho Assist used for?
Zoho Assist is a instant remote support software for customer support. The cloud-based platform allows users to access the remote desktop of their customers, share screens, or manage unattended computers in order to aid with IT, MSP, or general customer issues. Zoho Assist is a one-stop solution for remote support, screen sharing, and remote access. Features of the Zoho Assist platform include the ability to provide on-demand remote support to clients, gain unattended remote access, transfer files, carry out voice and video chat, reboot and reconnect remote computer systems, and provide suport across multiple monitors. Through remote desktop connection, support staff are able to troubleshoot issues on remote PCs, laptops, mobile devices, and servers. Zoho Assist requires no prior installation of any software and can be run entirely in a web browser. It's crafted for outsourced and MSP IT support, customer support, and IT help desks. Zoho Assist supports all major operating systems and works well with firewalls and proxies. The Zoho Assist mobile app allows users to carry out a remote session from their mobile device.
Q. What are the benefits of using Zoho Assist?
• Support remote customers through ad-hoc, attended remote sessions. Requires no prior installation.
• Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available.
• Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer.
• Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode.
• Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians.
Q. What languages does Zoho Assist support?
Zoho Assist supports the following languages:
Bulgarian, Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish
Q. Does Zoho Assist support mobile devices?
Zoho Assist supports the following devices:
Android, iPad, iPhone
Q. Does Zoho Assist offer an API?
Yes, Zoho Assist has an API available for use.
Q. What level of support does Zoho Assist offer?
Zoho Assist offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support
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