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Zoho Assist

4.7

(1.2K)

Cloud-based remote support solution

Last updated: March 2025

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Zoho Assist Reviews (2025)

Overall rating

4.7

1.2K

View pricing plans

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Rating criteria

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.15/10

Reviews by rating

909

264

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Pros and cons

“Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.”

vijya J.

Project Manager

“I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.”

Ricky I.

IT Manager

“The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.”

Keith B.

Infrastructure Manager

“It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.”

Michael R.

CEO

“I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.”

ADAM O.

Head Technician

“I am struggling to think of any cons for this software, especially at this price point.”

Alan G.

Owner

1,213 reviews

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