Zoho Assist Reviews

I do a lot of large file transfers between my work PC and Home PC. This program is easy to use and transfer files to and from computers. Full screen is best for me to seem like I am at my work desk. It works well with very little discernible lag across the network.

1. I need to move my local task bar to another screen position (right side, generally) to be able to consistently access task bar on remote PC. 2. Not seeing a print local from remote option 3. Not seeing sound from remote to local option. None of these are deal-killers but are nice options.

Zoho Assist makes it easy to get support for technical issues with my devices. The software allows support staff to access my device remotely, which is convenient and saves time.

the user interface can be confusing or difficult to navigate for first-time users. However, these issues appear to be relatively minor and do not detract significantly from the overall value and functionality of the software

Easy to Use, Tools to Manage, Multiple Features and Options

Web Browser based - not as clear to view as application based.

I like the fact that it is a very lightweight software, one of the factors that impressed me was the fact that the software installable on the remote machine does not need administrator privileges which makes it easy to support companies that have strict security policies.

I didn't find any negative aspect, maybe because ZOHO has several solutions and the combination of all makes it a little expensive.

I like how easy it is to set this up and get things in place in order to get my team working

I wish it was easier to get customers connected, but it's really not the fault of Zoho here - it's sometimes hard to get customers to type in an address bar in a browser (they usually end up in Google Search).

Zoho is ridiculously easy to use with customers/clients due to talking the user through to a web page and entering a small code. The remote software itself is ridiculously quick to access on our side and we've never had any faults with this.

Sometimes there is an input delay, which if the laptop we're connecting to is also slow ends up messy.

The product is easy to use after first use. Affordable subscription as per the need

Cons: Challenging for Sales team Big Disclaimer about financial risk and security while taking session, it does leave a sense of insecurity to the customers

You don't need to install a system either for admin or for user side

A windows client can be a better option for file transfer feature.

I can help users from any place even my cell phone

The user need to have admin rights to install even the remote session that will be use only once. it will be nice to have a light install

Security features and ease of using remote share. Ease of setting up from web based application without need for app was very convenient

During login many windows pop up and the link for file share appears much later

I find the company behind the software to be the best thing about it. Specific to the software, I find the the Remote access and Unattended Access software to be a solid all purpose offering. But after many years of sudden price hikes and random product changes at LogMeIn ... I have learned that good software means nothing when the company behind it isn't a reliable partner. Zoho is a company that is more focused on the customer than the shareholders. And that's the kinda company that makes a good partner. Consider then company you're getting into business with ... that's at least as important as the product features.

My only two concerns were them being available during West Coast business hours and the lack of the ability to store computer login credentials (which will be coming soon in the next update) so I don't have to remember hundreds of complex passwords when the remote computer is locked

What did I like most about Zoho? The better question is, what didn't I like about Zoho? And the easy answer to that is...there honestly isn't anything that I use in this software that I do not like!!!

I can honestly say that I have not found any aspect of this software lacking in my needs. Everything is easy to use and if you find something that you are having difficulty with, there are plenty of videos and tutorials as well as clinics that you can attend online.

Remote access on any machine relatively easy to use. Pricing was in line with other tiered remote access platforms and much cheaper than previous models

The loading process can be challenging compared to upper tiered softwares but the pricing and use have made Zoho our choice. The new pop ups during silent install were challenging versus previous installation methods but was worked out.

We've had a great experience with Zoho Assist. One of the best things about the software is the speed to which a client can be invited to a session - in the agent portal, one click creates a session, another click invites the user, done. A small client software download is involved, but this has not been an issue for any of the remote sessions we have conducted. We have also not had any installation issues with the remote client software on customer machines. We also appreciate how cross-platform the Zoho Assist tool is, so that it works on any machine our customers are using. The remote desktop experience is reliable, operates with minimal lag, and automatically reconnects if any bandwidth interruptions occur. Ability to conduct sessions via mobile device is also useful.

Very little that we did not like about the software. We have not experienced any crashes, installation issues, or incompatibility issues (both agent and supported client can be on any device). We cannot recall any service outages.

It allows easy access to remote computers within our business.

Sometimes it does connect very slowly to the computers

I like this because we can record session and write tech notes... Its my 2nd day using this application but need to get used too... I will also need assistance in accounting and billling related questions how to round up and charge customers... My review will improve as soon as i get used to it.... I came to zoho from teamviewer and will need some assistance.. So far, its not too bad, just need to get used to and set it up right.

So far, i tried to make session with an IOS Iphone user... I look everywhere but cant seem to take control over the device but can only support viewing only... Can we take control over android or ios devices?

Ease of use and simplicity training staff to use it.

We do not use any of the available integrated apps

Title above is a prediction in the +- 5 year range. The pros of Zoho - the width, depth and maturity of their product range. By width i mean the functionality enabled across the entire range - - there isn't anything outside of the highend ERP systems that covers as much raw functionality. At the same time where they vary from the standard functionality e.g Office range. MS is the gold standard...

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The modules are all distincy products within their own right - that means each product has all tables it requires to operate - this means customers and transactions need to sync to facilitate integrations, i havent actually had any significant issues with that process yet but it introduces concern re reconning stuff post disasster - also the folow between modules is not 1000% clear in my min.,. those areas concern me.

I enjoy the custom branding and ease of use on the desktop version of this app. Unattended access is fantastic, and managing techs is easy. Getting reports of who, when and PC name being accessed is great for logging and tracking time.

Missing features are mostly in the mobile version of this app. It is buggy when it comes to screen refreshing and causing mouse to reset to center screen. Switching between monitors on remote PC can be easier to utilize as well.

We moved over to this after trying TeamViewer and evaluating a few others like AnyDesk. We use the Unattended Access feature to support our PCs when they are out with customers and our customers ring for support. A simple but great feature is it's just so easy to ask the customer their laptop number and connect straight on, because we can easily access the whole list of devices from one screen. It's a good value option when you have a lot of devices to manage.

The technician's interface is browser based, and maybe for that reason it doesn't feel as instantaneoulsy responsive as desktop clients like AnyDesk. I suspect this would have more of an impact if you were doing graphics work remotely, but for us it doesn't really bother us. The file transfer interface could probably be improved to be more heavily integrated with the OS file browser.

Cost and features are the pros compared to the competition, no one comes close.

Customer service could improve, but they do respond

Zoho Assist is very easy to use for remote support and also for unattended access. That, combined with the low cost, makes is an easy choice for our company.

I would like to see better synergy in the feature set between the PC and Android client apps, as the mobile app is missing a few things that would be useful (single-click reboot, terminal, etc).

The console is what stick out, it's laid out and streamline for the support technician. Having the unattended feature make it's easy to just connect anytime the end-user need assistance or when one needs to connect to a computer/server for remote deployment, maintenance and installtion.

Nothing I can think of except that it would be nice If i can raise the privilege level to admin by the super admin user. I always have to guide the user to enter the admin credentials when making changes.

Zoho Assist works like most solutions out there but for a fraction of the cost. It is also very easy to deploy either with one-time access links or unattended access configurations.

I wish the one-time access links would email out faster to clients but the workaround for that is once I generate the email I also copy past the link and send it directly to the client. They always get my email first which cuts down on the wait.

Unattended access, the client has a small footprint and as yet hasn't been compromised unlike some of its rivals - had one client who used a rival's remote app from the printer company to sort an issue, within 5 hours the username and password that was given to them was used to encrypt the system! Nothing that has external access is completely secure but this seems one of the better ones

A slight bug bear is using multiple monitors, a lot of clients use triple monitors now and if i remote in using RDP I get all 3, using Assist is cumbersome with having to select which screen to use. it's fine if the main screen shows all the windows i need but the clients put them of different screens randomly!