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Zoho Assist Reviews

Overall rating

4.7

/5

940

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.09/10

Reviews by rating

Pros and cons

Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.
I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.
The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.
It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.
I am struggling to think of any cons for this software, especially at this price point.
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940 reviews

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