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Zoho Desk Pricing, Features, Reviews and Alternatives

Zoho Desk product overview

Price starts from

14

/user

Per month

What is Zoho Desk?

Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. The solution collates interactions from various media such as email, phone, chat, social media, a self-service portal, forums, and forms and presents them in one place.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Chat
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Live Online
Videos
Documentation
Webinars

Zoho Desk pricing information

Value for money

4.5

/5

1.7K

Starting from

14

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zoho Desk features

Functionality

4.5

/5

1.7K

Total features

143

16 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Reporting & Statistics
Customizable Branding
Multi-Channel Communication
Live Chat

Functionality contenders

Zoho Desk users reviews

Overall Rating

4.5

/5

1.7K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.51/10
Rating distribution

5

4

3

2

1

1,001

596

98

11

5

Pros
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.

CS

Cherrelle S.

I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.

AR

Anonymous Reviewer

Cons
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
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Kassy C.

The user interface can be a bit confusing if you are an entry level user.
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Matthew H.

Lack of customization options in the lower subscription tiers.

BD

Ben D.

Overall rating contenders

Overall Rating

A great tool for managing your brand and supporting customers

Reviewed 8 months ago

Transcript

Derek M.: Hi, my name is Derek. I'm the CEO of a nonprofit. For my review of Zoho Desk, I'd give it a...

AvatarImg
AvatarImg

Tanner S.

Account Executive

Marketing and Advertising, 11-50 employees

Review source

Overall Rating

Okay for what it is

Reviewed 5 months ago

Transcript

Tanner: Hi, my name is Tanenr. I'm an account executive. I would give Zoho Desk a four out of five. And...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Review for Zoho Desk

Reviewed 2 months ago

Business problems which I am solving with Zoho Desk are as such:- 1) Solving customer quries. 2) Solving internal teams queries. 3) Tracking pendign tickets. 4) Collecting tickets from multiple channels. Benefits:- 1) Saving time. 2) Making our customers happy by timely solution of their queries.

Pros

Things which I like most about ZohonDesk are as such:- 1) Inexpensive 2) Easy to customize, manage and use. 3) User firendly UI. 4) one of the best in the industry. 5) Variety of Functions and customizations available. 6) Easily integrate with multi-channel for collecting tickets. Even more..

Cons

Things which I like least about Zoho Desk are:- 1) Speed at which it works and apart from point 1, there is nothing else which I like least about zoho desk.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very friendly user interface and easy to integrate

Reviewed 8 months ago

Overall Zoho desk is pretty much helpful if you are established your paws into a niche market and want to help your customers by providing proper services. Free version might lack some crucial features but you still can be able to handle much more without paying much for start. Learning curve is for non technical people hence one should understand the semantics of each tab.

Pros

We have used this software for customer support and services and its first time we were using such software to analyze customer behaviors based on specific metrics. Zoho desk made it easy for us to deploy a top notch customer support system. We have went through many applications but the thing we liked most about zoho desk was that this looks like standalone app. Startups who are trying to manage a team of customer support can go for free version and get a hand on it.

Cons

Scaling is little bit complicated when you upgrade from free version to the other pricing plan also some modules would have room for improvements and can be able to increase efficiency.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An ideal tool to achieve the best tracking and interaction with customer requests

Reviewed a month ago

Zoho Desk has enabled us to interact in an innovative way with customers and increased the cooperation of team members to ensure that all open tickets are closed and all inquiries are answered in the specified times and without delay, which raised the level of satisfaction of our customers with the rapid response to them.

Pros

I appreciate the ease of use and ease of setting up operations in Zoho Desk, as it makes everything go smoothly and the staff can also be in harmony with each other when performing jobs. I love the design of the customer portal, where you find all the information, as well as requests and pending tasks, as well as the dates required to be completed with it. I also love the communication channels that Zoho Desk provides, which keeps the work team connected at all times and under all circumstances. I also like the capabilities that Zoho Desk provides, which also enables customers to easily know the status of their orders, which enhances customer confidence in the organization in general.

Cons

It is not a lot of negative or complicated matters, as it is easy to enable all members of the work team to use it optimally. I really appreciate the very helpful support provided by the Zoho Desk team as well as their regular email guides, which have been instrumental in simplifying things and making the best use of the system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Everything is in BETA, after you are sold into a purchase...

Reviewed 4 years ago

I realized I need a product that will fully integrate with my Google contacts and calendar, be able to track time spent on site or on a remote support session and be able to do this without switching and spending 5 minutes trying to get all of the information together for an invoice from: contacts; reentering the same job in Invoices instead of it linking to Desk, and move on to the next client.

Pros

It was pretty easy to setup, they did have issues on their end with the custom domain pointing, but were willing to help out. HTTPS had to be requested and is not a part of the package unless you call up and request it.

Cons

I purchased a package from Zoho – Desk and Invoicing – so I can bill clients for time spent on a service call. Calls can be a remote support session or onsite. After trying out their product and setting everything up with just Desk, their sales pitch led me to believe that their Invoicing product would be needed to integrate with Desk in order to bill clients directly. The company then sent me...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very user-friendly support desk

Reviewed 2 months ago

Overall its a very good software in terms of usability. Happy with this.

Pros

User friendly Easy to setup Handles almost all requirements Knowledge base functionality is also good Good Automation

Cons

- Searchability of tickets is an issue. Search with ticket number and many other parameters does not work properly - Zoho changes it pricing/ features in certain tier to make us shift in pricing tiers. The features once subscribed should not be changed for old users. - Once started, switching this software is not possible because of so many support articles added in knowledge base

Zoho Desk FAQs and common questions

Q. What type of pricing plans does Zoho Desk offer?

Zoho Desk has the following pricing plans:
Starting from: $14.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Zoho Desk?

Zoho Desk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Zoho Desk support?

Zoho Desk supports the following languages:
Arabic, Chinese (Simplified), Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese


Q. Does Zoho Desk support mobile devices?

Zoho Desk supports the following devices:
Android, iPad, iPhone


Q. Does Zoho Desk offer an API?

Yes, Zoho Desk has an API available for use.


Q. What other apps does Zoho Desk integrate with?

Zoho Desk integrates with the following applications:
Zoho Social, Zadarma, Google Analytics 360, Aircall, Zoho CRM, Jira, Zoho SalesIQ, Zapier, Zoho BugTracker, RingCentral Contact Center, Zoho Flow, Google Workspace, Trello, Zoho Books, Pipedrive, Microsoft Teams, Zoho Cliq, Zoho Sprints, Twitter, GoTo Connect, Zoho Forms, Salesforce Sales Cloud, Zoho Subscriptions, Slack, Zoho Survey, Zoho Creator, Meta for Business, Bigin by Zoho CRM, SurveyMonkey, Mailchimp, Twilio, Zoho Analytics, Asana, Zoho Inventory, Zoho Assist, Intercom, Zoho Invoice


Q. What level of support does Zoho Desk offer?

Zoho Desk offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk

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