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Zoho Desk Logo
Zoho Desk
4.5
(2.1K)

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Superior customer service. Lasting experiences.

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Zoho Desk Pricing, Features, Reviews and Alternatives

Zoho Desk product overview

Price starts from

14

/user

Per month

What is Zoho Desk?

Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. The solution collates interactions from various media such as email, phone, chat, social media, a self-service portal, forums, and forms and presents them in one place.

Key benefits of using Zoho Desk

- 50% faster implementation than most customer service software.

- Dedicated training program with a shallow learning curve.

- Customizable workspace that works across any industry, brand, and department.

- Hassle-free migration with the help of our account executives.

- No hidden costs, long-term contracts, and lock-ins.

- Compliant with data protection laws, such as GDPR, HIPAA, and CCPA.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Chat
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Live Online
Videos
Documentation
Webinars

Zoho Desk pricing information

Value for money

4.5

/5

2.1K

Starting from

14

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zoho Desk features

Functionality

4.5

/5

2.1K

Total features

158

19 categories

Most valued features by users

Reporting/Analytics
API
Third-Party Integrations
Activity Dashboard
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Reporting & Statistics

Zoho Desk users reviews

Overall Rating

4.5

/5

2.1K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.51/10
Rating distribution

5

4

3

2

1

1.2K

741

117

12

8

Pros
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Cons
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
The user interface can be a bit confusing if you are an entry level user.
Lack of customization options in the lower subscription tiers.

Zoho Desk FAQs

Q. What type of pricing plans does Zoho Desk offer?

Zoho Desk has the following pricing plans:
Starting from: $14.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Zoho Desk?

Zoho Desk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Zoho Desk support?

Zoho Desk supports the following languages:
Arabic, Chinese (Simplified), Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese


Q. Does Zoho Desk support mobile devices?

Zoho Desk supports the following devices:
Android, iPad, iPhone


Q. Does Zoho Desk offer an API?

Yes, Zoho Desk has an API available for use.


Q. What other apps does Zoho Desk integrate with?

Zoho Desk integrates with the following applications:
Zoho Social, Zadarma, Google Analytics 360, Aircall, Zoho CRM, Jira, Zoho SalesIQ, Clearbit, Zapier, Zoho BugTracker, RingCentral Contact Center, Zoho Flow, Google Workspace, Trello, Zoho Books, Pipedrive, Microsoft Teams, Zoho Cliq, Zoho Sprints, Twitter/X, GoTo Connect, Zoho Forms, Salesforce Sales Cloud, Zoho Billing, Slack, Zoho Survey, Zoho Creator, Meta for Business, Bigin by Zoho CRM, SurveyMonkey, Mailchimp, Twilio, Zoho Analytics, Asana, Zoho Inventory, Zoho Assist, Intercom, Zoho Invoice


Q. What level of support does Zoho Desk offer?

Zoho Desk offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk

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