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Zoho Desk Pricing, Features, Reviews and Alternatives
Zoho Desk product overview
What is Zoho Desk?
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. The solution collates interactions from various media such as email, phone, chat, social media, a self-service portal, forums, and forms and presents them in one place.
Typical customers
Platforms supported
Support options
Training options
Zoho Desk pricing information
Value for money
4.5
/5
1.7K
Starting from
14
/user
Per month
Value for money contenders
Zoho Desk features
Functionality
4.5
/5
1.7K
Total features
143
16 categories
Functionality contenders
Zoho Desk users reviews
Overall Rating
4.5
/5
1.7K
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.51/10
5
4
3
2
1
1,001
596
98
11
5
KB
Keith B.
CS
Cherrelle S.
AR
Anonymous Reviewer
Kassy C.
Matthew H.
BD
Ben D.
Overall rating contenders
Derek M.
CEO
Nonprofit Organization Management, 1-10 employees
Review source
Transcript
Derek M.: Hi, my name is Derek. I'm the CEO of a nonprofit. For my review of Zoho Desk, I'd give it a...
Tanner S.
Account Executive
Marketing and Advertising, 11-50 employees
Review source
Transcript
Tanner: Hi, my name is Tanenr. I'm an account executive. I would give Zoho Desk a four out of five. And...
Mehandi I.
Verified reviewer
Information Technology and Services, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
Business problems which I am solving with Zoho Desk are as such:- 1) Solving customer quries. 2) Solving internal teams queries. 3) Tracking pendign tickets. 4) Collecting tickets from multiple channels. Benefits:- 1) Saving time. 2) Making our customers happy by timely solution of their queries.
Things which I like most about ZohonDesk are as such:- 1) Inexpensive 2) Easy to customize, manage and use. 3) User firendly UI. 4) one of the best in the industry. 5) Variety of Functions and customizations available. 6) Easily integrate with multi-channel for collecting tickets. Even more..
Things which I like least about Zoho Desk are:- 1) Speed at which it works and apart from point 1, there is nothing else which I like least about zoho desk.
Nitin S.
Verified reviewer
Information Technology and Services, 201-500 employees
Used daily for 6-12 months
Review source
Share this review:
Overall Zoho desk is pretty much helpful if you are established your paws into a niche market and want to help your customers by providing proper services. Free version might lack some crucial features but you still can be able to handle much more without paying much for start. Learning curve is for non technical people hence one should understand the semantics of each tab.
We have used this software for customer support and services and its first time we were using such software to analyze customer behaviors based on specific metrics. Zoho desk made it easy for us to deploy a top notch customer support system. We have went through many applications but the thing we liked most about zoho desk was that this looks like standalone app. Startups who are trying to manage a team of customer support can go for free version and get a hand on it.
Scaling is little bit complicated when you upgrade from free version to the other pricing plan also some modules would have room for improvements and can be able to increase efficiency.
Amira D.
Construction, 1,001-5,000 employees
Used daily for 2+ years
Review source
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Zoho Desk has enabled us to interact in an innovative way with customers and increased the cooperation of team members to ensure that all open tickets are closed and all inquiries are answered in the specified times and without delay, which raised the level of satisfaction of our customers with the rapid response to them.
I appreciate the ease of use and ease of setting up operations in Zoho Desk, as it makes everything go smoothly and the staff can also be in harmony with each other when performing jobs. I love the design of the customer portal, where you find all the information, as well as requests and pending tasks, as well as the dates required to be completed with it. I also love the communication channels that Zoho Desk provides, which keeps the work team connected at all times and under all circumstances. I also like the capabilities that Zoho Desk provides, which also enables customers to easily know the status of their orders, which enhances customer confidence in the organization in general.
It is not a lot of negative or complicated matters, as it is easy to enable all members of the work team to use it optimally. I really appreciate the very helpful support provided by the Zoho Desk team as well as their regular email guides, which have been instrumental in simplifying things and making the best use of the system.
Anonymous Reviewer
Verified reviewer
Computer & Network Security, self-employed
Used daily for less than 6 months
Review source
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I realized I need a product that will fully integrate with my Google contacts and calendar, be able to track time spent on site or on a remote support session and be able to do this without switching and spending 5 minutes trying to get all of the information together for an invoice from: contacts; reentering the same job in Invoices instead of it linking to Desk, and move on to the next client.
It was pretty easy to setup, they did have issues on their end with the custom domain pointing, but were willing to help out. HTTPS had to be requested and is not a part of the package unless you call up and request it.
I purchased a package from Zoho – Desk and Invoicing – so I can bill clients for time spent on a service call. Calls can be a remote support session or onsite. After trying out their product and setting everything up with just Desk, their sales pitch led me to believe that their Invoicing product would be needed to integrate with Desk in order to bill clients directly. The company then sent me...
Palash A.
Computer Software, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Overall its a very good software in terms of usability. Happy with this.
User friendly Easy to setup Handles almost all requirements Knowledge base functionality is also good Good Automation
- Searchability of tickets is an issue. Search with ticket number and many other parameters does not work properly - Zoho changes it pricing/ features in certain tier to make us shift in pricing tiers. The features once subscribed should not be changed for old users. - Once started, switching this software is not possible because of so many support articles added in knowledge base
Zoho Desk FAQs and common questions
Q. What type of pricing plans does Zoho Desk offer?
Zoho Desk has the following pricing plans:
Starting from: $14.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Zoho Desk?
Zoho Desk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Zoho Desk support?
Zoho Desk supports the following languages:
Arabic, Chinese (Simplified), Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese
Q. Does Zoho Desk support mobile devices?
Zoho Desk supports the following devices:
Android, iPad, iPhone
Q. Does Zoho Desk offer an API?
Yes, Zoho Desk has an API available for use.
Q. What other apps does Zoho Desk integrate with?
Zoho Desk integrates with the following applications:
Zoho Social, Zadarma, Google Analytics 360, Aircall, Zoho CRM, Jira, Zoho SalesIQ, Zapier, Zoho BugTracker, RingCentral Contact Center, Zoho Flow, Google Workspace, Trello, Zoho Books, Pipedrive, Microsoft Teams, Zoho Cliq, Zoho Sprints, Twitter, GoTo Connect, Zoho Forms, Salesforce Sales Cloud, Zoho Subscriptions, Slack, Zoho Survey, Zoho Creator, Meta for Business, Bigin by Zoho CRM, SurveyMonkey, Mailchimp, Twilio, Zoho Analytics, Asana, Zoho Inventory, Zoho Assist, Intercom, Zoho Invoice
Q. What level of support does Zoho Desk offer?
Zoho Desk offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk
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