App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
Zoho Desk Pricing, Features, Reviews and Alternatives
Zoho Desk FAQs
Q. Who are the typical users of Zoho Desk?
Q. What languages does Zoho Desk support?
Q. Does Zoho Desk support mobile devices?
Q. What other apps does Zoho Desk integrate with?
Zoho Desk integrates with the following applications:
Zoho Social, Zadarma, Google Analytics 360, Aircall, Zoho CRM, Jira, Zoho SalesIQ, Clearbit, Zapier, Zoho BugTracker, RingCentral Contact Center, Zoho Flow, Google Workspace, Trello, Zoho Books, Pipedrive, Microsoft Teams, Zoho Cliq, Zoho Sprints, Twitter, GoTo Connect, Zoho Forms, Salesforce Sales Cloud, Zoho Subscriptions, Slack, Zoho Survey, Zoho Creator, Meta for Business, Bigin by Zoho CRM, SurveyMonkey, Mailchimp, Twilio, Zoho Analytics, Asana, Zoho Inventory, Zoho Assist, Intercom, Zoho Invoice
Zoho Desk product overview
What is Zoho Desk?
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. The solution collates interactions from various media such as email, phone, chat, social media, a self-service portal, forums, and forms and presents them in one place.
Key benefits of using Zoho Desk
- Dedicated training program with a shallow learning curve.
- Customizable workspace that works across any industry, brand, and department.
- Hassle-free migration with the help of our account executives.
- No hidden costs, long-term contracts, and lock-ins.
- Compliant with data protection laws, such as GDPR, HIPAA, and CCPA.
Typical customers
Platforms supported
Support options
Training options
Not sure about Zoho Desk? Compare it with a popular alternative
Starting from
14
/user
Per month
Starting from
No pricing info
Zoho Desk pricing information
Value for money
4.5
/5
2K
Starting from
14
/user
Per month
Pricing options
Value for money contenders
Zoho Desk features
Functionality
4.5
/5
2K
Total features
161
17 categories
Most valued features by users
Functionality contenders
Zoho Desk users reviews
Overall Rating
4.5
/5
2K
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.51/10
1.2K
704
114
13
8
Kassy C.
Matthew H.
Overall rating contenders
Derek M.
CEO
Nonprofit Organization Management, 1-10 employees
Review source
Transcript
Derek M.: Hi, my name is Derek. I'm the CEO of a nonprofit. For my review of Zoho Desk, I'd give it a...
Tanner S.
Account Executive
Marketing and Advertising, 11-50 employees
Review source
Transcript
Tanner: Hi, my name is Tanenr. I'm an account executive. I would give Zoho Desk a four out of five. And...
Shayla B.
Information Technology and Services, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
To keep tabs on the many ways in which people have reached out to us with questions about our bespoke products—email, phone, and even in-person—we have implemented a ticketing system in Zoho Desk. We have a long way to go until we fully integrate the system, but so far, what we've seen, we like what we see.
When it comes to managing a single or multiple businesses, ZohoDesk is the best option because of how easy it makes everything. There is a lot of flexibility and structure in the administration of the many divisions.
One possible drawback is that there is no desktop client. You still need a desktop app version, no matter how polished the webapp is. An additional minor tweak would be to enable the merging of requests by choosing all departments.
Ana A.
Banking, 10,001+ employees
Used daily for 1-2 years
Review source
Share this review:
We looked at a few others (Salesforce, FreshDesk, and others) and were surprised by many of the features. There were many Zoho branded products and services available that seemed to work well during testing. The interface and mobile apps were fairly intuitive and we were able to get a fully functional demo up and running in a matter of hours without much trouble. We evaluated it with other software at the same time, so let's compare how long it took us to get it up and running and use it functionally with other systems.
The initial setup wizard worked smoothly. Navigation through the configuration menus is simple and intuitive. The customer access portal home page is in place and ready for further customization of content. A clean design that displays the functions that are needed at this time.
The initial 14-day trial period is fine for "getting started", but trying to juggle a new set of desktop services and day-to-day work seems to work against the clock. A 30 to 45-day trial period would be excellent, as it allows you to become so familiar with the software that you are more willing to use it.
gs U.
Writing and Editing, self-employed
Used daily for less than 6 months
Review source
Share this review:
The customer support team is always available to help with any questions or issues we may have. Zoho Desk is an incredibly powerful and intuitive customer service software. It has helped us streamline our customer service process and make it more efficient. We are able to respond to customer inquiries quickly and effectively, and our customer satisfaction has increased significantly.
Because Zoho Desk is an all-in-one customer support platform with a number of features to aid in managing client interactions, I truly appreciate it. You can build up customer care queues, automate customer service notifications, and simply generate, manage, and monitor client tickets with Zoho Desk. In order to help you better manage client interactions, it also provides capabilities like Knowledge Base Management, Document Management, Content Management, Text Editing, Communication Management, client History, and Widgets. Overall, Zoho Desk is a fantastic tool for teams who provide customer assistance.
Cons of Zoho Desk include: - Few customization choices for producing tickets - Difficult to set up and interface with other programmes - Limited automation possibilities - Confusing navigation for new users- Limited reports and analytics capabilities - No native interface with well-known project management software - No mobile app - Limited security and privacy choices- Lack of compatibility with other Zoho products
Matt D.
Computer Software, self-employed
Used weekly for 1-2 years
Review source
Share this review:
Zoho Desk is a great tool with many features, it seems some features may need ironing out or better documenting but otherwise it is a very useful tool that could be extremely valuable to many businesses in all different industries and niches. It is perfect for anyone who just wants a simple email ticketing solution but for those wanting to use the help desk knowledgebase solutions you may want to set aside some time to fully understand how it works and how to best use it.
Zoho Desk offers a range of tools to make sure that customer success rates are high. Their self service options are empowering and wouldn't be possible without their awesome ticketing tools which allow for agents to identify regular questions and support individual customers in a per-user tailored way. Being able to receive tickets in many different ways is also a great feature enabling customers to contact us in many different ways and always get the same level of support from the same great knowledgeable team. The ability to send branded emails directly from Zoho Desk with correct SPF records to keep the email safe is also a great feature that I couldn't be without.
Unfortunately the creation and customisation of the help desk and the posts within it come across as difficult to create and maintain even from the perspective of someone working in computer software. It is unclear what features are available for this and how they should be used to create a perfect self-service help desk to enable customers to get help immediately and free up time for agents to answer more complex and user specific problems.
Dnyanoba M.
Pharmaceuticals, 1,001-5,000 employees
Used daily for 1-2 years
Review source
Share this review:
Overall we are enjoying with the Zoho desk features. We have configured it with our internal IT department for resolving ticketing of internal employees.
Software is very user friendly, dashboard for ticketings is very useful and on the top of that support from zoho is also very good and prompt.
Desktop application is not available and to get started with zoho desk need lot of modification in the computer system.
© 2010-2023 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.