Zoho Desk Reviews

When it comes to managing a single or multiple businesses, ZohoDesk is the best option because of how easy it makes everything. There is a lot of flexibility and structure in the administration of the many divisions.

One possible drawback is that there is no desktop client. You still need a desktop app version, no matter how polished the webapp is. An additional minor tweak would be to enable the merging of requests by choosing all departments.

The initial setup wizard worked smoothly. Navigation through the configuration menus is simple and intuitive. The customer access portal home page is in place and ready for further customization of content. A clean design that displays the functions that are needed at this time.

The initial 14-day trial period is fine for "getting started", but trying to juggle a new set of desktop services and day-to-day work seems to work against the clock. A 30 to 45-day trial period would be excellent, as it allows you to become so familiar with the software that you are more willing to use it.

1. User-friendly interface: Zoho Desk has an easy to use and intuitive user interface which makes it very accessible for employees of all technical levels. 2. Automation: Zoho Desk allows you to automate processes, from ticket response and assignment to customer satisfaction surveys, making the entire process more efficient. 3. Robust reporting: With its powerful analytics tools, you can easily track...

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Zoho Desk's integrated telephony system enables automatic call recording, allowing you to maintain a comprehensive record of all inbound and outbound calls. These recordings are securely stored within Zoho Desk's centralized platform, ensuring easy accessibility for authorized personnel.

Sign in and sign out is is user friendly

Document application and ease of use of it

Zoho is great ITSM tool. It helps us in manage Assets inventory, ticketing over cloud. It is easy to implement, automate and customizable. It have knowledge base, where you can manage your common IT issues related docs or policies and shared within the team. Reports and statistics are quite good related to others. Announcement feature is also good, where you can announce any IT related maintained or downtime to the organization.

Price is quite high. Zoho have some standard field names with specific values, which can't be deleted or renamed, you have to create again as per your requirement, which creates duplicity. Also there is delay in automated mail alerts.

The UI is intuitive and has a great design, it is organized and very well defined which allows us to easily find what we are looking for, it is easy to use, it offers a set of tools that allow us to consolidate the support and customer service processes, the process to create and customize tickets as well as to add agents is easy, Zoho Desk is omnichannel which allows us to have different channels...

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Really have been very minimal and exporadic the details that we have had when using this software, that in a general context can occur with any tool in which many factors can incudir many factors, so I have nothing negative to share, just highlight its effectiveness, efficiency and good performance.

One of the biggest pros of using Zoho Desk is its ease of use. The software is straightforward and intuitive. They have an excellent customer support, which is crucial when dealing with technical issues. Another pro of using Zoho Desk is its customization options. The software allows me to customize various aspects, such as ticket fields, layouts, and workflows, to match my business requirements.

While the software offers excellent value for its price, the costs can add up, especially for small businesses. Another suggestion for Zoho Desk is to provide more comprehensive reporting options. The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my customer support performance.

It has transformed the working of our company as it helps in easy reminding of email replies.It has integrations with other zoho apps.It increases the level of customer service you can provide.It has better functionalities.

It sometimes has bugs and becomes difficult to integrate.In edit ticket option it becomes sometimes difficult to search contacts.It can be more user friendly and things will become more easy to navigate

Ticket management system it helps me a lot to manage all the tickets that come to our teams.

live chat, it doesnt help me much, it might be the customer side

The quickness and the promt notification and the features or the Zoho are easy to use

There is nothing to say about what I have not liked

Zoho Desk is an incredibly intuitive and user-friendly help desk solution that makes managing customer support incredibly easy. It's well organized and has a variety of features that allow us to customize our support operations. The reporting and analytics tools are incredibly helpful in understanding customer needs.

Zoho Desk can be a bit overwhelming with all of its features and options. It can be difficult to keep track of all the different tasks and settings. Additionally, some of the features can be a bit confusing to use.

We've incorporated Zoho Desk into our web app so that our existing customers can submit issues detailing the issue they're having and including screenshots and a description of the process they went through to get there.

There is a critical lack of functionality in Zoho Desk due to the lack of a desktop application. The Recent tab's quick access icon might have been positioned more conveniently, perhaps in the main header menu as opposed to the footer.

Software is very user friendly, dashboard for ticketings is very useful and on the top of that support from zoho is also very good and prompt.

Desktop application is not available and to get started with zoho desk need lot of modification in the computer system.

Does not involve a lot of configuration to start with, and it is rather easy to add functions when required. It does not take a lot of user training for colleagues to get started (more or less self-explaining)

It offers a customer portal, but the design of that portal cannot be matched with the "house style" guidelines of the company

We have started using Zoho desk and love it. It has way more functionality than SysAid and is way cheaper!

My only complaint about the software is that it is kind of difficult to set up initially.

Improved customer experience: Zoho Desk provides a unified platform for managing customer support requests, which can help improve response times and provide a better customer experience.Increased team productivity: The automation and collaboration features can help reduce manual tasks and improve team efficiency, allowing them to handle more requests in less time.Better data insights: The reporting and analytics features can help businesses gain insights into customer needs and preferences, and identify areas for improvement.Customization: The ability to customize the platform can help businesses tailor their support workflows to their unique needs.

Complexity: While setting up automation rules and configuring the platform, some users may find the software to be a little challenging. Small organisations or teams with little technical experience may find it difficult to start because of this.Restricted integrations: For companies that depend on particular third-party technologies, Zoho Desk's lack of connectors with other help desk solutions can be a drawback.Restricted mobile app features: In comparison to the desktop version, the Zoho Desk mobile app includes less features. This can make it difficult for support personnel that must function while moving about.Despite Zoho Desk's ability to customise fields and tags, there are few options available for customising the platform's overall appearance.

Magnificent Software. Simplicity is under the most favorable conditions . The effortlessness to designing the product. Awesome method for working at the interface. Following of the ticket and the acceleration framework enables the organization to track and deal with the client issues on time . Zoho Desk is a help work area stage that enables organizations to convey top quality client support to their...

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Being quite a while client ,I haven't had any genuine doubts with Zoho Desk. Still couple of isssues are here . Ticket can't be copied, dynamic fields are not made yet so you can not discrete or shroud fields relying upon the specialist/ticket needs. We have not exactly made sense of how to sort everything like we were in our old framework. It is awesome to rearrange arranging capacities to evacuate...

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Zoho Desk enables us to efficiently provide support services to our customers, no matter how many products we offer so that we ensure that our customers get a unique experience and provide them with complete transparency through which they can follow up on their requests at all stages. I love the fact that automation with Zoho Desk enables us to provide optimal support to our customers, as we are able...

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I think that Zoho Desk, despite the great services it helps us with, needs more improvements, as well as more automation of functions, so that we can better control the service robot, so that it can provide more services to customers so that it shortens their time, and the alert system must be improved so that It sends alerts according to the priority or importance of the request.

Businesses can manage client interactions and questions with the aid of Zoho Desk, a feature-rich customer service and support tool. A customer knowledge base, email integration, ticket management, and other functions are also included in the software. Businesses can handle client interactions easily thanks to the user interface's simplicity and clarity.The ability of Zoho Desk to consolidate all customer interactions in one location is one of its primary strengths. Businesses can use the program to create and manage customer tickets, as well as to monitor and address consumer inquiries received via phone, email, and social media. This makes it simple for companies to monitor client interactions and guarantee that all concerns are answered promptly.

The flexibility of Zoho Desk to interface with other programs is yet another fantastic feature. Businesses can manage client interactions and sales operations from a single, central location with the help of the software, which can be combined with well-known email platforms like Gmail and Outlook as well as other Zoho apps like Zoho CRM. The Zoho Desk pricing plans are adaptable; it provides a free plan for small teams as well as a range of pricing alternatives for organizations of various sizes. Advanced capabilities like advanced analytics, app integrations, and the capacity to manage more client interactions are included in the subscription tiers.

Task management and ticket tracking and remote control, chat.

Less reports and task segregation, UI design

User friendly Easy to setup Handles almost all requirements Knowledge base functionality is also good Good Automation

- Searchability of tickets is an issue. Search with ticket number and many other parameters does not work properly - Zoho changes it pricing/ features in certain tier to make us shift in pricing tiers. The features once subscribed should not be changed for old users. - Once started, switching this software is not possible because of so many support articles added in knowledge base

ZohoDesk is a cost-effective customer support platform with configurable analytics and the flexibility to interface with a wide range of third-party solutions. This includes but is not limited to very efficient customization options to get the most out of the system. Zoho Desk's user panel allows you to make phone calls, track client emails, get team and process reports, and create final reports. entire. Zoho Desk also allows consumers to view their tickets, which increases openness and allows me to see all requests from firms in one place.

So far, the platform's functionalities have all been quite beneficial and simple to set up. Other platform integrations operate well and are self-configurable. Calls by dial number or user may be delayed due to the large amount of records. As a result, you can make calls with distinct or inaccurate requests.

Zoho Desk creates a timely communication channel where without delays communication is sent to the right people, this has helped my business get more clients as they are happy they dont have to wait for long to get any help they may require. Its customizable. Zoho Desk is cloud based which is very strong and I have never experienced any challenge with data issue. Its inexpensive comparing to other funtionless softwares. Easy to generate customer ticketing. It has a live chat feature which is really helpful to sort customers queries in real time. Zoho Desk integrates seamlessly with other Zoho products. Its pretty easy to asign tasks to agents. Its easy to see all tickets statuses.

No drawbacks. I like the entire funtionality and It can only get better and I’m here for all that. I reccomend it to all that wants to take Customer service to a whole new level

Some advantages of using Zoho Desk consist of intuitive navigation, a powerful search function, a vary of useful features, and complete customer support. Additionally, it offers robust integration support and scalability.

A drawback of using Zoho Desk is that its customization choices can be limited, the assist machine is no longer ideal, and the price can be too much for small businesses.

Because Zoho Desk is an all-in-one customer support platform with a number of features to aid in managing client interactions, I truly appreciate it. You can build up customer care queues, automate customer service notifications, and simply generate, manage, and monitor client tickets with Zoho Desk. In order to help you better manage client interactions, it also provides capabilities like Knowledge Base Management, Document Management, Content Management, Text Editing, Communication Management, client History, and Widgets. Overall, Zoho Desk is a fantastic tool for teams who provide customer assistance.

Cons of Zoho Desk include: - Few customization choices for producing tickets - Difficult to set up and interface with other programmes - Limited automation possibilities - Confusing navigation for new users- Limited reports and analytics capabilities - No native interface with well-known project management software - No mobile app - Limited security and privacy choices- Lack of compatibility with other Zoho products