Zoho Desk Reviews

Zoho Desk

Industry's first context-aware Helpdesk Software

4.52/5 (1,577 reviews)

Sheila Wilson

This is a simplified way to communicate with clients

Used daily for 1-2 years
Reviewed 2018-12-24
Review Source: GetApp

It became much easier to process customer requests because, thanks to Zoho Desk, we got rid of the need to involve in our work in terms of communication with customers emails, phone calls, chat rooms and other ways of maintaining communication. Instead of all this, we can simply use this service. It is very convenient to be able to keep track of all requests from users and receive information about who processed this request from the staff of our company. Due to some of the problems with the interface that we indicated earlier, we had a hard time getting started with this service. The problems began at the very beginning, when we could not figure out how to add a new user, because we were a little confused in the menu items. But having spent some time studying this service, we were able to learn more or less to navigate it. In terms of the price of this product, there are not so many things we can say. When compared with other services of similar purpose, the Zoho Desk has an adequate and reasonable price, given the number of features they offer. We use the Professional tariff and we are very pleased with the functionality that we get for such money.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Anonymous

Awesome Software

Used weekly for less than 6 months
Reviewed 2018-07-22
Review Source: GetApp

Magnificent Software. Simplicity is under the most favorable conditions . The effortlessness to designing the product. Awesome method for working at the interface. Following of the ticket and the acceleration framework enables the organization to track and deal with the client issues on time . Zoho Desk is a help work area stage that enables organizations to convey top quality client support to their customers with instruments that expansion operator profitability and examination and reports that empower supervisors to discover enter issues in specialist exhibitions so they can enhance their administration also settle on keen business choices. Clients can likewise profit by Zoho Desk as the product enables them to discover convenient and important help without going too far. With Zoho Desk, organizations furnish their help groups with the best devices, various help channels, and assignment computerization so they can convey brisk and responsive help to their customers. This assistance work area stage assembles representatives from different divisions and engage them to give their clients an extremely brought together client benefit involvement. This administration totally supplanted the method of association with email, telephone calls, visits, informal communication stages on a solitary stage. This totally disentangles the way toward getting a demand for client bolster, due to this we have turned out to be speedier to serve our clients. What's more, clients can gather tickets in their local dialects, since such an open door is available. Incorporation Zoho Desk with Zoho CRM was a standout amongst other things that we finished for the current year. Reconciliation was speedy and effortlessly. Two administrations are just made for each other and have great reconciliation. The help group is basically incredible. Much obliged to all the folks who helped us with incorporation and did everything in the most brief conceivable time. Coincidentally, they are neighborly and active - it's pleasant to manage the expert.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Palmira Aiken

Zoho Desk is a very economical solution to ensure uninterrupted and unrivaled customer service

Used daily for 2+ years
Reviewed 2018-06-29
Review Source: GetApp

This service completely replaced the mode of interaction with e-mail, phone calls, chats, social networking platforms on a single platform. This completely simplifies the process of obtaining a request for customer support, because of this we have become faster to serve our customers. In addition, customers can collect tickets in their native languages, since such an opportunity is present. Integration Zoho Desk with Zoho CRM was one of the best things that we completed this year. Integration was quick and without a hitch. Two services are simply created for each other and have good integration. The support team is simply phenomenal. Many thanks to all the guys who helped us with integration and did everything in the shortest possible time. By the way, they are very friendly and outgoing - it's nice to deal with the professional.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Demarcus Shores

Reasonably priced service to keep in touch with clients

Used daily for 1-2 years
Reviewed 2018-12-23
Review Source: GetApp

This service is a great way to significantly speed up and simplify the process of maintaining feedback with customers of our company. But if in terms of functionality, this product is pretty good and does almost everything we need from it, then in terms of design and the way the interface elements are organized, significant improvements are required. Our team has been using this product for a long time to solve many organizational problems in terms of communication with our customers and we are mostly satisfied with the work of Zoho Desk. We recommend to pay attention to this product, but initially use a trial version. But keep in mind that the full version can offer much more features. The work of the Zoho Desk support service is quite ambiguous. The problem is that of all the requests that we sent to them, we received answers only about 50% of them. It is very frustrating. It is still not clear to us on what basis the guys from the support choose what requests they answer and what they don’t.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Neha Tewari

Excellent CRM software with clean interface

Used daily for 2+ years
Reviewed 2018-06-19
Review Source: GetApp

What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Joel Button

Basic but functional

Used daily for 1-2 years
Reviewed 2018-11-14
Review Source: Capterra

Aside from a few odd issues (mentioned previously) Zoho Desk does its job well. I wouldn't call the software outstanding by any means, but it doesn't get in the way of my job.Important functions are where they need to be, and not hidden beneath submenus of submenus. The site is responsive, and I haven't encountered any major bugs.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Leonard Johnson

Easy to use, but not enough features

Used daily for 2+ years
Reviewed 2018-07-03
Review Source: GetApp

Zoho Help desk is easy to use and it has a nice search feature for going through your tickets. You're able to see other employees looking at your tickets and you're able to make comments on the fly. Its very basic and you can create different ticket systems for your clients as well. I found that Zoho was the easiest help desk service I have used to date. I would also like to add that Vault is a great password feature if you use Help Desk. They work with each other very well.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Jorn Knutsen

As for the overall Zoho suite it easily integrates with multiple other extensions that are essential

Used daily for 2+ years
Reviewed 2018-02-27
Review Source: Capterra

Makes customer management extremely easy once you get going.Easy management and ticket assignment and that it works as an extension of other features and integrates perfectly with invoicing, CRM, etc. making the entire ZOHO Suite the preferred choice for all our ban and front end business needs. Since it can also integrate with many other programs, there is hardly any limit in how useful the overall Suite is and Zoho Desk is an essential part of that that allows us to track internal performance as well as overall customer interaction on a single platform. Training is well laid out and there are plenty of online resources to reference to get going.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Oliver Taft

We and our customers are satisfied with this service

Used daily for 2+ years
Reviewed 2018-12-18
Review Source: GetApp

In general, this product is a very excellent tool for working with clients and their requests. It helps to structure the work and simplify the processing of requests. A good service that the user will have to figure out, but the Zoho Desk support team is ready to help with this. We can easily recommend this service, because we have personally tested its effectiveness and reliability, as well as our customers are satisfied. Do not be afraid to seek help from the support team, because they will help solve your problems much faster.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Shamyal Ayub

So far my experience using the CRM module was satisfactory. I found the ticket management system wel

Reviewed 2017-09-11
Review Source: Capterra

Can be integrated with other CRM platforms and Can customize and design different features, apps, taps, fields and forms. Providing a customizable platform, this can be mutated whenever the need arises. Responsive website can detect and respond to device need as required, which means flexibility of mobile platforms is available and will provide ease to mobile operators. Role based user based and field level security available, which will allow the agent to choose and select who can see what aspects of the tickets and how. Round robin task allocation is also available which can direct a task to agents equally as task are received. Customizable knowledge base and distance learning options available which will reduce training time and allow users to train as they go.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Nicholas Rivera

Really like Zoho and their offers, it's a good software for the money spent

Used daily for 2+ years
Reviewed 2018-03-07
Review Source: Capterra

Organized information for supporting my customer and having their information on hand for any situation that might arise.I use Zoho Desk every day of the week Mon-Fri on my desktop at work and the app on the weekends to monitor my queue. Overall, this is a solid ticketing system for support issues for my customers since we are an email driven company. It's very organized and is updating all the time that includes new features and performance increases.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Amanda Atkins

Stор lоsіng thе сlіеnts оf yоurs thrоugh іmрrоvіng yоur sеrvісе

Used daily for 2+ years
Reviewed 2018-12-17
Review Source: GetApp

Thе сustоmеrs аrе thе mоst іmроrtаnt rеsоurсе іn еvеry busіnеss, wіthоut thеm, yоur соmраny wіll nоt еxіst, sо mаkе surе thаt yоu рrоvіdе thеm wіth thе bеst sеrvісе аnd сhооsе thіs systеm. All thе іnfоrmаtіоn аbоut yоur сlіеnts wіth thе smаllеst dеtаіls, yоu саn stоrе іn thіs sоftwаrе whаt іn рrоsресt hеlрs yоur соllеаguеs tо wоrk wіth thеm mоrе еffесtіvеly. I bеt thаt thеrе іs nо оnе оr аlmоst nо оnе whо саnnоt аffоrd hіmsеlf thіs рrоduсt, bесаusе thе рrісе іs nоt rеаlly bіg, fоr suсh bеnеfіt thаt my соmраny gеts frоm thіs systеm I wоuld bе rеаdy tо раy еvеn mоrе іf I hаd tо.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Vivienne Coffman

Zoho Desk helps me focus on the customer

Used daily for 6-12 months
Reviewed 2018-03-08
Review Source: GetApp

Software that will be convenient for the work of both, for the agent and for the client. You can automate frequent tasks and save precious time. In addition, you can easily track the work of your team and make improvements for more performance. With the help of Zoho Desk, you can merge employees from different departments and work together on a common result. You can create a knowledge base so that customers can quickly find the answer themselves. Our team began to respond faster and track customer letters. We also increased the customer base. The robot in the team became well-coordinated and comfortable. I want to recommend Zoho Desk to those who want to improve their performance and improve communication with the client because only if you carefully and timely serve customers they will be happy and will often turn to you.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Peter Woodbridge

Service desk management the easy way

Used daily for 1-2 years
Reviewed 2018-11-30
Review Source: GetApp

Zoho Desk, in comparison to its competitors, was very easy to setup and install. We were able to get this running across the organization in no time at all. ZohoDesk's user interface is very clean and simple, being able to manage and track tickets with ease. We've also had great feedback from the users who are reporting issues via Zoho Desk that the submission system is clear and easy to use. Being able to integrate with other systems, like Google Contacts, has been very useful. Something it's competitors just dont do.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Emilia Enakhena

Zoho is an assistant for the client support team.

Used daily for 1-2 years
Reviewed 2018-08-20
Review Source: Capterra

We currently have a large client database ,whom we need to offer as much support to as possible whenever they encounter problems using our products.The support department is able to work productively and as a team ,while addressing client issues much more efficiently than used to be the case.Zoho is very much a simple tool to use,offering me an intuitive interface to attend to clients. It is great at tracking clients tickets , and escalating tickets when necessary. I love the task distribution system, easy reporting, how easy it is to manage client database and of course the chat system.Overall the workflow on Zoho desk is just awesome.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Anonymous

We are using Zoho Desk to support our customers since last 3 years. It is a great software.

Used daily for 2+ years
Reviewed 2018-07-21
Review Source: Capterra

Easy to Use. Free edition has all the basic required features to keep it running for unlimited period of time. Free edition supports unlimited agents. Intergrates with CRM. It has feature to create multiple departments for support , so this software can be used to give support by mulitple departments. Multiple channels to interact with customers. I recommend this software to be used by any SME organization, who are looking for a software to support their customers. Zoho Support Team can be help in setting it up quickly.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Rabie Kaouche

Zoho Desk is the professional tool to support customers in any industry.

Used daily for 1-2 years
Reviewed 2018-05-29
Review Source: Capterra

1- it is free 2- This software supported us in showing a high level of professionalism 3- It helps us to stay organized 4- Communication is made very easy with the agents and consultants 5- support requests are centralized in one secure place 6- While the ticket could be assigned to a specific agent, all other agents are aware of the ticket and can help each other 7- This software is available on mobile and tablet, and that's really amazing 8- The dashboard is of a great help for management. It creates a competitive spirit between the agentsSoftware UI Design is beautiful. Functionalities such as automatic ticket opening is amazing. The customer don't have to connect on your portal to create a ticket. They have just to send an email to the support email id that you define

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Zoho Desk

Industry's first context-aware Helpdesk Software

Norbert Meadows

Analyzer for your work

Used daily for 2+ years
Reviewed 2018-11-29
Review Source: GetApp

I like the different functions of the program, for example integration, automatization and so on. Also, it is possible to synchronize the CRM system with the support team via different integration functions. This service is like the email service and the phone in one program. The system of the reporting is amazing and it is possible to check all the reports and tasks, which are even closed.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Luis Juarez

It's really great and easy to use

Used daily for 2+ years
Reviewed 2018-07-20
Review Source: Capterra

it really helped me to set up my customer service team without too much hustle. I love the product. I love the simplicity. I don't need to be a developer to set up the account. I also like the way I can integrate my team. The feature of channels is lover and the help desk has been very useful. One of my favorite features too is the happiness rating where I can see how the company and the agents are doing their work in genaral,

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Zoho Desk

Industry's first context-aware Helpdesk Software

Nicole Venanzi

Efficient job ticket system with reference numbers and easy searching for past jobs

Used daily for 6-12 months
Reviewed 2018-07-10
Review Source: Capterra

Improved work flowEach ticket has a direct correspondence window (Thread) as well as an internal comments section where our team can communicate progress, status updates or issues in the comments, while not involving the client. This keeps all of the information related to the ticket in one place, which is very important while working on a team. In addition, you can reassign tickets or mention (@TeamMember) another colleague, which Zoho Desk will alert that team member and send a link to access the ticket directly. This has been incredibly helpful while working for a software company, as there are times where we need to escalate tickets for further investigation and can do so easily by mentioning other department members and/or reassigning tickets.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Antony Earnest

It is truly context aware. Reports & Dashboards are really cool. Loving it so far.

Used daily for less than 6 months
Reviewed 2017-03-10
Review Source: Capterra

The user onboarding part is good. It is truly context aware with the COUNTDOWN MODES. The Reports & dashboards add value to the product. Specially, the auto suggestions that pops up when we reply to our customers is a very intelligent touch. I personally like the Agent Clash feature. It helps a lot, so that we are not clashing to view and work on tickets. Though not using all the features, we are exploring it day by day. Loving it so far, I'd certainly recommend for users who need a good customer support tool. Ssssssh!!! Didn't I said anything about the "Light Agent" feature. It is free and you can add unlimited agents. This is for agents who just want to read tickets and update their comments there. Try it out folks, and you will love it too. I'm exploring the ROUND ROBIN feature now. It would have been nicer if Zoho Desk would have added SHIFT/REGIONAL based ticket assignment between agents. Hope the team will consider this in the future phases. Special mentions to the keyboard shortcuts. They are cool. I'm looking forward for a much more compact view in the places where the product has some white unused space. Also, some cool colours as themes would be a great addition.* COUNTDOWN MODE. * The Reports & dashboards * Auto suggestions * Agent Collision * Light Agent * ROUND ROBIN * keyboard Shortcuts

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Zoho Desk

Industry's first context-aware Helpdesk Software

Ejiro Jessah

Zoho is packed with helpful features and functionalities.

Used daily for 1-2 years
Reviewed 2018-12-11
Review Source: Capterra

Zoho desk is used to followup complaints and queries from customers. Zoho desk enable the customer service department resolve all customer query promptly and faster than we did,before we adopted Zoho desk.As a customer care agent,I find Zoho desk easy to use.I picked up Zoho desk in just a few days after I was introduced to it.I love that I am able to access Zoho desk both on my laptop and on my smartphone. I like its account management functionality and its integration capability too ; the ticketing system is customizable to meet our immediate needs in the customer service department.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Jaron Robbins

We use several Zoho platforms in our organization. We find it easy to use and helpful.

Used daily for 1-2 years
Reviewed 2017-07-31
Review Source: Capterra

Well. It is straight forward and easy to use. We like the integrations with internal and external software. We love the ease of use. Other software requires weeks of setup and a dedicated support rep to integrate. It was too much for our company. We needed something that fit our needs and could be setup and maintained by our internal team. We also like the platform integration amongst the different Zoho platforms and also external software.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Mzangila Snr

Zoho Desk is an Easy to Use Customer Relationship Management Tool

Used daily for 1-2 years
Reviewed 2018-12-17
Review Source: Capterra

Zoho Desk is a great tool for managing customer relationships. We customize it easily so that it can meet the needs of our business. It helps us in meeting the expectations of our customers. Managing customer relationships is a crucial thing that we take seriously because it helps us in increasing our customer base and profits. Zoho Desk is the best tool that we rely on for the management of customer relationships. I like using this customer relationship management software because of its simplicity and ease of customization.

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Zoho Desk

Industry's first context-aware Helpdesk Software

Luis Monterroso

Zoho Desk is an incredible application to provide technical support to our users and keep them happy

Used daily for 2+ years
Reviewed 2018-07-16
Review Source: Capterra

I can organize and meet the support requests of our users, this allows us to differentiate ourselves from the competition and helps us to retain customers.they have a fully functional evaluation version that can be used for free, which allows you to explore all the options and features. It can be integrated with other Zoho applications such as CRM and Assist, allowing us to have high productivity in technical support tasks

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Zoho Desk

Industry's first context-aware Helpdesk Software