App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Top Rated Customer Service Software with Call Recording in 2026 - Page 2
Last updated: April 2026
106 software options
Sponsored
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Streamline Your SMB Communication Needs with FluentStream
Tried FluentStream and loved it? Let us know!
Read more about FluentStream
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one Contact Center Software
Read more about Ameyo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Field service management solution
Read more about ServiceOS
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud Contact Center & Inside Sales Software for Salesforce
Read more about Vonage Contact Center
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Call center management software
Read more about FocalScope
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Pay-as-you-go • Scalable • AI Powered • Better CX
Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.
Read more about Call Center Studio
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered customer engagement platform
Read more about MaxContact
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Happy Agents. Happy Customers.
Read more about Sharpen
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smith.ai: A superior 24/7 customer engagement solution.
Read more about Smith.ai
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM platform to boost your eCommerce sales
Read more about Simla.com
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The engine of growth. An all in one solution for user data.
Read more about User.com
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center and telephony AI software
Read more about WeKall
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Support Quality Assurance Platform
Read more about Zendesk QA
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud Call Center Solutions
Read more about 3CLogic
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational AI platform
Read more about Replicant
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enhanced contact centre experiences for customers & teams
Read more about Liberty Converse
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enterprise Conversational AI Platform
Read more about Cognigy.AI
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel contact center solution
Read more about Vocalcom Hermes360
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Making every conversation a source of growth
Read more about Reecall
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Internal remote augmented visual assistance solution
Read more about Apizee
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Connecting customers to Agents through voice and message
Read more about Zendesk Talk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Revolutionary blockchain-powered contact center software
Read more about Qubicles
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Clear and Efficient Sales and Customer Service Software
Read more about LeadDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Integrated Call Center, Help Desk, and CRM software system
Read more about InfoServ
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Software for a real omnichannel experience.
Read more about ICR Evolution