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Top Rated Customer Service Software with Call Recording in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Call recording supports quality assurance, training, and customer issue resolution. It ensures accurate record-keeping, helps evaluate agent performance, and provides a reliable reference for future interactions and compliance purposes. Our reviewers in customer service software rated this feature as important.

3 Best Customer Service Software with Call Recording

  • JustCall - Highest rated for call recording
  • Zendesk Suite
  • Webex Suite

See other top Customer Service products with call recording

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer service software category. They also needed to have sufficient reviews about call recording, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for call recording based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

JustCall logo
4.1
(223)

User insights about the call recording feature

Reviewers appreciate JustCall's call recording feature for its usefulness in reviewing calls for feedback, training, and compliance. They find it valuable for tracking calls, improving service quality, and documenting client communications. Users report that the recordings are easy to access and manage, though some mention occasional issues with accessing recordings and the inability to fast forward through calls. Overall, they feel that JustCall's call recording is a helpful tool for maintaining quality and providing clear records of interactions.
“Call recording allows me know that me and future staff are complaint. Also allows me to review calls and make changes to scripting and train staff.”
GS

Greg S.

Proprietor

“Most of the calls were registered, for better service. And it was veru easy managed by the software ”
KH

Klodian H.

Production technician

Customer Service key features coverage

JustCall offers 4 out of the 6 key features for Customer Service software identified by reviewers:

Support Ticket Management3.4
Call Center Management4.3
Multi-Channel Communication4.2
Email Management
Mobile Access4.3
Live Chat

Pros and cons based on 223 verified reviews

49% of users rated JustCall 5 out of 5 stars, while 11% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 223 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient call management

Responsive customer service

Cons:

High costs for small businesses

See pros and cons details

Pricing

Starting price:$29 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Zendesk Suite logo
4.4
(4K)

User insights about the call recording feature

Reviewers indicate that Zendesk Suite's call recording is essential for quality assurance, compliance, and training. They appreciate the ability to easily record, store, and review calls, which helps in validating agent performance and customer interactions. Users report that the recordings are clear and accessible, and they value the automatic creation of support tickets with attached recordings. However, some mention occasional issues with incomplete recordings and disappearing logs. Overall, they find Zendesk Suite's call recording feature beneficial for maintaining service quality and providing evidence of communications.
“As a user of Zendesk Suite, the call recording function has a significant impact on my work. This feature allows me to easily record, store, and review all of my call center interactions, providing me with a comprehensive view of my customer interactions.”
Verified reviewer profile picture

Maximiliano B.

Sales

“One feature of Zendesk I love is how (upon receiving an incoming Support call) it automatically creates a Support Ticket with the audio recording attached for every call. Makes following up and picking up cases where a call left off simple.”
Verified reviewer profile picture

Pat W.

Customer Support Manager

Customer Service key features coverage

Zendesk Suite offers 6 out of the 6 key features for Customer Service software identified by reviewers:

Support Ticket Management4.5
Call Center Management4.6
Multi-Channel Communication4.2
Email Management4.4
Mobile Access4.2
Live Chat4.3

Pros and cons based on 4,070 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,070 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Webex Suite logo
4.4
(7.3K)

User insights about the call recording feature

Users report that Webex Suite's call recording is a valuable resource for reviewing employee calls, training, and legal purposes. They appreciate the good sound quality and the ability to record entire sessions, making it easy to refer back to important discussions and decisions. Reviewers find the feature helpful for those who miss meetings, as recordings are accessible within an hour with a password. Some mention occasional issues with playback, but overall, they feel that Webex Suite's call recording ensures accurate capture of information and supports effective communication.
“Not everyone can make every call but WebEx allows every meeting to be recorded and within an hour of a meeting ending, you can get a copy of the WebEx with a password to listen to the recording later. This is easy to use and easy to get access to.”
JB

Jeremy B.

Sr. Analyst

“Recording calls ensures that important discussions, decisions, and information are accurately captured, making it easier to reference them later.”
BC

Bien C.

Systems and Service Operation Analyst IT

Customer Service key features coverage

Webex Suite offers 6 out of the 6 key features for Customer Service software identified by reviewers:

Support Ticket Management4.6
Call Center Management4.6
Multi-Channel Communication4.5
Email Management4.4
Mobile Access4.4
Live Chat4.5

Pros and cons based on 7,395 verified reviews

54% of users rated Webex Suite 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 7,395 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Cons:

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Service Software with Call Recording in 2026

Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Read more about Salesforce Sales Cloud

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Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Freshdesk logo
Category Leaders

Online helpdesk system and customer service software

Freshdesk is a cloud-based customer service software that offers powerful solutions that businesses of all sizes use to strengthen customer relationships across channels.

Read more about Freshdesk

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Zendesk Suite logo

AI powered customer service across all channels

Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a powerful Customer Service solution. It helps you manage customer interactions with 180+ Help Desk features and 200+ integrations.

Enjoy social media integrations, customer relationship management, video calls, ticketing, and more.
Start your 30-Day free trial, no credit card required

Read more about LiveAgent

Users also considered
Zoho Desk logo
Category Leaders

Customer service software for businesses of all sizes

Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

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EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

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Talkdesk logo
Category Leaders

Cloud-based contact center & customer experience platform

Delight your customers with excellent customer service voice support. Talkdesk is a browser based call center software that is easy to set up and easy to use.

Read more about Talkdesk

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Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service.

Read more about Salesforce Service Cloud

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Bitrix24 logo

All in one business management workspace

Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack, etc.

Read more about Bitrix24

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Kixie PowerCall logo

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

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CXone Mpower logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about CXone Mpower

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Front logo
Category Leaders

AI-enabled customer service platform for collaboration

Front is customer service software that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

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Agile CRM logo

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

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Gladly logo
Category Leaders

Cloud-based customer service platform

Gladly is a modern customer service platform that powers fast, personal, AI-assisted support—no tickets, no silos, just seamless conversations.

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TenFold logo

Have better customer conversations

Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data.

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Creatio CRM logo
Category Leaders

New era CRM to manage all customer and operational workflows

Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows.

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Genesys Cloud CX logo

AI-enabled experience orchestration platform

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

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Sobot logo

All-in-One Contact Center Solution

Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionality, live chat, voice support, ticketing systems, messaging, and the WhatsApp Business API.

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UJET logo
Category Leaders

Customer interaction & support platform with CRM integration

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps.

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Bright Pattern logo

Cloud Contact Center Software with Embedded AI

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.

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ZIWO logo

API Based cloud contact center software with CRM Integration

ZIWO is a cloud call center software for sales, marketing, customer support for real or virtual agents. Features include CRM integration, outbound dialer, virtual phone , call tracking, call masking , Agent and Admin Mobile App along with live monitoring of Inbound & Outbound KPI such as IVR, FCR.

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JustCall logo

AI-Powered Customer Communication for Sales & Support Teams

JustCall’s inbound contact center helps teams deliver 24/7 support with AI Voice Agents, IVR, smart routing, SMS bots, and real-time performance insights.

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Dialshree logo

Cloud-based contact center solution

DialShree is a cloud-based software designed to help businesses manage customer interactions. It can be deployed on any web server or cloud platform and can be used to manage interactions across multiple channels.

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Kavkom logo

Predictive dialer and telephony software for telemarketers

Kavkom Predictive Dialer is designed to help businesses automate dialing and routing of calls to live agents. The application enables supervisors to manage and optimize prospecting, sales, and recruitment campaigns, track the productivity of agents, and provide access to specific agents to view information about leads or campaigns.

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Key features for Customer Service software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Support Ticket Management: Reviewers appreciate the system's customization options, efficient ticket tracking, automation features, and integration capabilities for streamlined issue resolution and improved customer support. 90% of reviewers rated this feature as important or highly important.
  • Call Center Management: Users highlight the ability to track calls, manage queues, monitor performance, and access detailed reports, enhancing efficiency and customer satisfaction. 89% of reviewers rated this feature as important or highly important.
  • Multi-Channel Communication: Reviewers value the integration of various communication channels, allowing seamless interaction with customers through email, chat, social media, and more, improving flexibility and customer service. 88% of reviewers rated this feature as important or highly important.
  • Email Management: Users emphasize the convenience of managing emails from a single platform, using templates, automating responses, and integrating with CRM systems for efficient communication. 85% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers find mobile access crucial for managing customer support on the go, allowing agents to respond to inquiries and handle tickets from anywhere, enhancing productivity. 84% of reviewers rated this feature as important or highly important.
  • Live Chat: Users appreciate the real-time customer engagement, ability to handle multiple inquiries, and the integration with other support features, enhancing the overall customer experience. 82% of reviewers rated this feature as important or highly important.