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ITSM Software with Inventory Tracking (2026)

Last updated: April 2026

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Key features of ITSM Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Support Ticket Management: Users value customizable workflows, automation, and clear dashboards for efficient ticket handling and tracking. 97% of reviewers rated this feature as important or highly important.
  • Incident Management: Reviewers highlight efficient incident tracking, customizable layouts, and strong reporting capabilities. 94% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Users appreciate customizable alerts and notifications that keep teams informed and responsive. 94% of reviewers rated this feature as important or highly important.
  • Service Level Agreement (SLA) Management: Reviewers note the importance of automated escalation, detailed tracking, and customizable SLAs. 87% of reviewers rated this feature as important or highly important.
  • Change Management: Users find customizable workflows, approval processes, and historical logs beneficial for change tracking. 85% of reviewers rated this feature as important or highly important.
  • Problem Management: Reviewers emphasize the ability to track recurring issues, integrate with other ITSM processes, and automate problem resolution. 84% of reviewers rated this feature as important or highly important.
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24 software options

EZO logo

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IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.

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Whether you're an MSP, network installer, or computer repair business, BlueFolder's Field Service Software for ITSM businesses helps you easily manage asset tracking, customer contract management, technician scheduling, and more. Get a demo to see BlueFolder in action.

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Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

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SapphireIMS is a cloud-based and on-premise IT service management suite designed to help businesses manage operations across service desks, asset lifecycles, compliance and inventory control, IT automation, and more.

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EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.

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GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

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Ant My ERP is a cloud-based solution that helps businesses manage administrative operations related to inventory, enterprise resource planning (ERP), finance, and more. Features include attendance tracking, asset management, contract drafting, collaboration, timesheets, payroll processing & more.

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Virima logo

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We centralise asset data to for smarter decisions with AI

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Total Network Inventory (TNI) is a solution for handling PC, Mac, Linux, and FreeBSD audit, reporting and software license management.

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C2 logo

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C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

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Tesseron logo

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SimplyDesk logo

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Streamline IT services with multichannel ticketing, SLAs, service catalog, knowledge base, and asset integration. SimplyDesk helps you manage incidents and requests efficiently. Scalable, user-friendly, and available in SaaS or on-premise.

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VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. On-premise or Cloud. Try for Free.

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K inventory logo
(0)

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K inventory is an online software and mobile app of inventory management, created for all types of companies. It improves the reliability of your assets' tracking.

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