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Top Rated Live Chat Software with Interaction tracking - Page 9

Last updated: October 2026

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288 software options

CallRail logo

Call Tracking & Analytics

CallRail helps 200,000+ businesses turn more leads into better customers. Our software delivers real-time insights that help our customers market with confidence.

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eDesk logo

eDesk; the most scalable eCommerce customer support tool for

eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple marketplaces, webstore and social media support.

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ChatWerk logo

Chat channel unification tool

Chatwerk helps companies combine all messenger tools such as WhatsApp, Telegram, Messenger and more into one app where they can manage their conversations faster and more secure.

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LivePerson logo

Cloud-based conversational AI platform for enterprises

LivePerson’s Conversational Cloud enables businesses to manage live chat and messaging conversations at scale, from their website and mobile apps to the world’s most popular messaging channels like SMS, Facebook Messenger, Instagram, WhatsApp, Apple Business Chat, and beyond.

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HappyFox Help Desk logo

AI-powered help desk and ticketing software

Connect live chat software such as HappyFox Chat with Help Desk. Preserve chat context and transcripts as tickets, route follow-up work, apply priorities, SLAs, automation, and Canned Actions, and report on chat-originated requests alongside email, voice, social, and web support.

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Endear logo

AI-powered clienteling that drives retail revenue

Endear is the AI-powered clienteling platform for modern retail brands that want to build meaningful customer relationships at scale.

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Zoho SalesIQ logo

Discover the future of customer engagement

Live chat software to increase sales and improve customer service.
Engage in real time and send targeted messages to your prospects and customers.

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Talkdesk logo

Customer Experience. Automated.

Talkdesk® combines enterprise CCaaS with CXA to manage interactions and automate resolution. CXA builds agentic AI agents with natural language and uses multi-agent orchestration to coordinate the human-AI workforce across systems. CXA works with any contact center.

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inconnect logo

Make Contact. Do Business.

inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

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Kapture CX logo

AI-native omnichannel CX platform for enterprises

Cloud-based, AI-native omnichannel CX platform for large enterprises, unifying ticketing, self-service, and agent assist.

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Ruby Receptionists logo

Human-powered virtual receptionist for small businesses

Ruby’s live chat service helps small businesses engage website visitors in real time with professional, U.S.-based agents. From answering questions to capturing leads, Ruby turns conversations into conversions—boosting responsiveness, trust, and customer satisfaction.

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Kartra logo

Kartra, the all-in-one business platform

Kartra is the all-in-one sales and marketing business platform for experienced creators, coaches, and experts to monetize their knowledge and services online.

It includes every tool you need to create, market, and scale in one place–for one low price.

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8x8 Contact Center logo

One solution for every customer interaction.

8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success.

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Engati logo

Digital Customer experience platform

Engati is a cloud-based platform for chatbots and LiveChats without the need for programming knowledge. Bots built within can be published across Facebook Messenger, Skype, Viber, Slack, Kik, Telegram, and embedded in websites, and can be used for eCommerce, banking, media, health care, and more.

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Zoho Desk logo

Cloud-based help desk for all business sizes

With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster.

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Pipedrive logo

Cloud-based CRM solution for salespeople

Engage visitors to your website 24/7 with Pipedrive’s Chatbot and Live Chat. Turn your window shoppers into qualified leads.

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HubSpot CRM logo

CRM and lead management solution

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

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Chili Piper logo

Cloud-based inbound demand conversion for B2B teams

Cloud-based B2B demand conversion platform that qualifies, routes, books meetings, and manages revenue team pipelines.

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HubSpot Service Hub logo

Cloud-based customer service solution for firms of all sizes

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

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Salesforce Service Cloud logo

AI powered customer service management platform

Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more.

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Helpshift logo

Digital customer service platform and ticketing system

Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

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ServiceNow Customer Service Management logo

Automate requests and deliver effortless experiences

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

Read more about ServiceNow Customer Service Management

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Chatbase logo

Build and train an intelligent chatbot powered by ChatGPT

Rapidly train your chatbot using online or offline data and effortlessly integrate it as an iframe or support widget on your website. Craft an intelligent chatbot akin to ChatGPT, perfectly aligned with your brand, in minutes.

Read more about Chatbase

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TeamSupport logo

Cloud-based B2B customer support platform with AI

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

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HighLevel logo

Cloud-based marketing analytics & sales management platform

HighLevel is a cloud-based marketing analytics platform that offers a range of tools and functionalities for sales and advertising agencies. These include appointment scheduling, payment processing, website development, and campaign creation. The platform features unified messaging, outbound calling, reputation management, webhooks, and GDPR compliance.

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