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Crisp
5
101
4
36
3
6
2
0
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one multi-channel solution for customer messaging
Table of Contents
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Crisp - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Crisp overview
Based on 147 verified user reviews
What is Crisp?
By industry, Crisp reviewers are most commonly professionals in computer software (24%). The most frequent use case for Crisp cited by reviewers is live chat (82% of reviewers).
What do users say about Crisp pricing?
Most reviewers consider Crisp to provide strong value for money, with a generous free plan and affordable paid options. Some reviewers feel costs can increase for larger teams, and a few mention free plan limitations.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Live Chat
Knowledge Base
Bugs and Issues
Crisp’s user interface
Crisp pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.5
Customer support
4.5
Reviews sentiment
What do users say about Crisp?
By industry, Crisp reviewers are most commonly professionals in computer software (24%). The most frequent use case for Crisp cited by reviewers is live chat (82% of reviewers).
Select to learn more
Who uses Crisp?
Based on 147 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Crisp's key features
Most critical features, based on insights from Crisp users:
All Crisp features
Features rating:
Crisp alternatives
Crisp
Starting from
45
Per month
Slack
Starting from
8.75
/user
Per month
LiveAgent
Starting from
15
/user
Per month
LiveChat
Starting from
25
/user
Per month
Crisp pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Custom Onboarding
- Dedicated Features
- Personalized Slas
User opinions about Crisp price and value
Value for money rating:
Of 41 reviews that provide robust commentary on Crisp's price and value, mention it in a positive light.
Most reviewers consider Crisp to offer strong value for money, highlighting its generous free plan and free trial with full capabilities, which allow users to test features before committing. They indicate that the free tier covers most basic needs, while paid plans are affordable compared to competitors and include robust features like helpdesk and customization. Some users say the pricing structure is attractive for startups and small businesses. However, some reviewers feel that costs can rise for larger teams or advanced needs, and a few mention limitations in the free plan, such as restricted message history and upsell prompts.
, and
Crisp integrations (29)
Integrations rated by users
We looked at 147 user reviews to identify which products are mentioned as Crisp integrations and how users feel about them.
Integration rating: 5.0 (6)
Integration rating: 4.4 (6)
“Integration with WordPress is not very important on its own because WordPress is mainly used for content, not payments. PayPal usually works through plugins, so the direct integration is less important. It is useful, but not essential for most users.”
Hana Ř.
Leader of Inventory
Integration rating: 4.4 (5)
Integration rating: 4.0 (4)
Integration rating: 4.3 (4)
“We use this to tag people and notify them of tasks.”
Amadna F.
Head of Quality
Integration rating: 4.3 (4)
Crisp customer support
What do users say about Crisp customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Crisp customer support.
Widespread user sentiment highlights Crisp's support team as responsive, friendly, and quick to resolve issues.
A significant portion of users found support available 24/7 and willing to assist with feature requests and implementation.
A limited number of users report difficulties reaching support for live calls and dissatisfaction with issue resolution quality.
Support options
Training options
To see what individual users say about Crisp's customer support, check out the review snippets below.
“The staff is always available to help you set anything, or answer questions at any time.”
Gabby P.
Marketing Manager
“Very pleased, easy and convenient, a very good solution and support is responsive, firiendly and solution driven”
Darryl K.
CEO
“Hard to set up automation - also, when trying to figure out, and support team answers just in screenshots, we asked for a 10 min call almost 5 times and been rejected,I understand it takes more time, and I also understand the need to give support in a low budget, but you have to maintain quality.”
Barak B.
Manager
“This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support.”
Alex B.
Founder
Crisp FAQs
Crisp is a an all-in-one multi-channel customers platform for interacting with customers and improving customer satisfaction. From sales to customer support, Crisp helps keep the workflow simple. Users can add teammates to support chat and email, all from a single user interface. With Crisp, users can see what visitors are typing in real time, allowing them to respond with the right information in little to no time. Teams can reply to all inbound queries from Crisp Live Chat, email, messenger, Twitter, and SMS. Messaging features include bots, mentions, notes, video and audio chat, canned responses, file sharing and emojis. Crisp's MagicMap provides an accurate count of active users on a map. MagicBrowse gives users a view of the visitor’s screen, helping to close more deals and resolve more support tickets. With Live Assist, users can grant agents temporary control in order to resolve issues directly, and developers can benefit from the Live Debug feature to fix bugs on the go. The Crisp CRM allows users to manage, edit and export all users and leads information, from conversations, social networks, company information, phone number, and more. Crisp Campaigns allows companies to onboard, engage and retarget customers, as well as send personal emails to users segments and follow open-rates using advanced targeting options. Simply build in-chat and email sequences straight from Crisp. The Crisp Knowledge Base allows customers support team to rely on existing content to better serve their customers and easily link content to customers questions. You can build multi language helpdesk to better serve your customers on an international level. Crisp also offer many more features to help small and medium size companies to better serve their customers. Don't hesitate anymore, just give it a try as it's free for 14 days with no credit card!
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