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Helpshift

Digital customer service platform and ticketing system

Table of Contents

Is this product right for your business?

Find out with a

Helpshift - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Helpshift overview

What is Helpshift?

Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. By reducing the number of incoming support requests with an in-app knowledge base and leveraging in-depth user and device data to proactively engage mobile customers with targeted push notifications & in-app surveys, Helpshift’s customer care suite has proven to improve agent resolution times and increase user satisfaction with their in-app experience.

Helpshift understands the importance of meeting customers in their preferred context and continues to makes it easier for businesses, large and small, to care for their customers through in-app FAQ's, in-app Chat, and relevant device data, to provide customer care throughout the mobile user's experience.

Starting price

Free

Alternatives

with better value for money

Helpshift’s user interface

Ease of use rating:

3.9

(29)

Helpshift pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(3)

3-4(16)

5(10)

What do users say about Helpshift?

Integration with unity and configuration of notifaction and app settings are very easy.

Select to learn more

Who uses Helpshift?

Based on 29 verified user reviews.

Company size

- Not enough reviews

Small Businesses

Midsize Businesses

Enterprises

Top industries

Computer Games

Banking

Information Technology and Services

Use cases

Customer Support

Customer Service

IT Ticketing Systems

Knowledge Base

Help Desk

Helpshift's key features

Most critical features, based on insights from Helpshift users:

Call center management

3.0

(1)

Surveys & feedback

5.0

(1)

All Helpshift features

Features rating:

3.8

(29)

Access controls/permissions

(0)

Activity dashboard

(0)

Activity tracking

(0)

AI copilot

3.0

(1)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Automated routing

(0)

Autoresponders

(0)

Call center management

3.0

(1)

Call recording

(0)

Call routing

(0)

Campaign management

(0)

Canned responses

(0)

Chatbot

4.0

(1)

Chat/Messaging

(0)

Client portal

(0)

Collaboration tools

(0)

CRM

(0)

Customer database

(0)

Customer experience management

(0)

Customer history

(0)

Customer segmentation

(0)

Customer Service Analytics

(0)

Customizable branding

(0)

Customizable fields

(0)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

(0)

Dashboard

(0)

Data import/export

(0)

Document storage

5.0

(1)

Email management

(0)

Email templates

(0)

Event triggered actions

(0)

Feedback management

(0)

File sharing

(0)

Full text search

(0)

Geotargeting

(0)

Help desk management

(0)

Inbox management

(0)

Interaction tracking

(0)

Knowledge base management

(0)

Live chat

(0)

Macros/Templated responses

(0)

Mobile access

(0)

Mobile app

(0)

Multi-Channel communication

(0)

Multi-Channel management

(0)

Multi-Language

(0)

Multiple user accounts

(0)

Offline access

(0)

Offline form

(0)

Performance metrics

4.0

(1)

Prioritization

(0)

Proactive chat

(0)

Push notifications

(0)

Queue management

(0)

Real-Time chat

(0)

Real-time consumer-facing chat

(0)

Real-Time data

(0)

Real-Time notifications

5.0

(1)

Real-Time updates

(0)

Remote access/control

(0)

Reporting/Analytics

4.0

(1)

Reporting & statistics

(0)

Screen sharing

(0)

Search/Filter

(0)

Self service portal

4.0

(2)

Sentiment analysis

(0)

Service level agreement (sla) management

(0)

Single sign on

(0)

Social media integration

5.0

(1)

SSL security

(0)

Support ticket management

5.0

(1)

Surveys & feedback

5.0

(1)

Tagging

(0)

Third-Party integrations

5.0

(1)

Ticket management

5.0

(1)

Transcripts/Chat history

(0)

Transfers/Routing

(0)

Visual analytics

(0)

Widgets

(0)

Workflow management

(0)

Helpshift alternatives

Helpshift

3.9

(29)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

3.8

Value for Money

3.8

Customer Support

4.1

LiveAgent

4.7

(1.7K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.7

Zendesk Suite

4.4

(4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

Zoho Desk

4.5

(2.2K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Helpshift pricing

Value for money rating:

3.8

(29)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Helpshift price and value

Value for money rating:

3.8

(29)

To see what individual users think of Helpshift's price and value, check out the review snippets below.

“Integration with unity and configuration of notifaction and app settings are very easy.”

Emre Y.

Lead Software Engineer

“If you’re using Helpshift for your mobile apps, SDK upgrades may need users permissions mostly for Android and iOS platforms.”

Yuksel B.

QA Manager

Helpshift integrations (12)

Helpshift support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Chat

Email/Help Desk

Phone Support

FAQs/Forum

24/7 (Live rep)

Training options

Webinars

Live Online

Videos

In Person

Documentation

Helpshift FAQs

Related categories

Conversational AI Platform