The training was really amazing. And the capabilities made it well worth the switch from Productive.
The customization and the ability to track just about anything you want for project management, profitability and invoicing. And the integration with Quickbooks.
I wish more fields were customizable. The handful that they allow you to rename are great, but more would be better! I wish there was a 45 day training session to ask questions that arise after using for a bit.
Likelihood to recommend: 9/10
The onboarding process and support has been seamless so far and we expect to be fully converted in 60 days total.
Always room for improvement, but we haven't had any with BigTime yet. We need to sort out some details in our Quickbooks Desktop projects to align when integrating.
Likelihood to recommend: 10/10
Overall this is for big company's with employees over 100 plus to time manage them but need a better system for invoicing.
I like that you are able to create your own engagements per client.
I least like the invoice part as it does not function how it is suppose too. There are to many steps for it to be integrated into QuickBooks.
Thanks so much for this review- we really appreciate hearing from all our customers here at BigTime! We are very glad to hear that you're happy with our engagements and how you can create unique engagements per client, but we're sad to hear that you feel that invoicing is not working for you. There are many ways you can use BigTime's invoicing, and there are many help features that can help you learn how. Here are just a few:
Knowledge Base Articles/Videos:
Our Invoicing Webinar:
Schedule a Live Webinar here: https://www.bigtime.net/webinars/
Also, feel free to reach out to us here at Customer Success - we'd love to help you learn more about invoicing!
The BigTime Customer Success Team
Likelihood to recommend: 2/10
In our month of using BigTime, our experience has been wonderful! Our Customer Success Manager is AMAZING! We ran into some logging in issues for a team member and she jumped right on getting it fixed for us! The software has been so beneficial for Project Management in the month we have been using it. We still have a training session left with our CSM at BigTime to learn more features it offers and we cannot wait to learn what else it has to offer!
That it is so customizable from just about every feature it offers. Easy to use. Intregrates with QuickBooks. The white glove service from our customer success manager, [SENSITIVE CONTENT HIDDEN]. All of the report options and customizations Project Management and tracking on all aspects of a project. The Knowledge based section for finding information on how to use features.
That you cannot change the Project Fee to say Project Budget. This is just a preferred naming system for our company though, so not the end of the world that we could not change this.
Likelihood to recommend: 10/10
Overall, we have had a very positive experience working with the BigTime team, and the software itself. All of our questions and concerns have been addressed as quickly as they arose.
BigTime is incredibly inexpensive and easy to get into compared to competing software. If you have a dedicated team, you could be implemented in as little as a month. The customer support has also been superb. I have really enjoyed working with the sales and implementation mangers. We decided on BigTime because we needed a Project Management software, and ended up with a slew of other features that has allowed us to cut out some other software subscriptions such as time tracking software.
The only thing I can say we really dislike about BigTime is not having a "clock-in, clock-out" function. Meaning the software does not record the time of day you start and end. Overall, the time tracking portion does not seem as detailed as Tsheets, our previous time tracking software.
Likelihood to recommend: 8/10
EXPRESS: $10.00 per user, per month.
PRO: $30.00 per user, per month.
PREMIER: $40.00 per user, per month.
ENTERPRISE: Contact us for a custom quote.