Our company is not able to more accurately and completely track time to be charged to a project. Our systems are now more automated and more paperless.
Pros
BigTime allows users from a variety of backgrounds to connect to the software from various platforms (desktop, laptop, smart phone) to track time per project, to track expenses on a daily basis with electronic submission of receipts, to run reports on time spent, to connect with external accounting software seamlessly.
Cons
the software has some limits on "naming" items that do not always correspond directly to our external software and do not fit within our company culture. (For example: In BigTime, billable means charged to the project, may invoiced or may not invoice. In our company culture, billable means an invoice will be sent for payment to the client.
Denise,
Thank you so much for the review - we truly appreciate the time and the effort you've taken to let us know how our software is working for you. We're very happy to hear that BigTime is working for you throughout your organization and that you're able to use the software across several different platforms - we work hard to make that happen!
We're very sorry to hear that some of the terminology used by BigTime is inconsistent with your business processes. We try to make BigTime as flexible as possible, and you can change many of these terms within your Lexicon (check under My Company>My Company>Lexicon) but there are some terms we cannot change at this time. That being said, that feature might make for an excellent Feature Request. If you'd like to learn more about how to submit a Feature Request, please reach out to us at success@bigtime.net.
Thanks again!
The BigTime Customer Success Team
Rating breakdown
Likelihood to recommend: 9/10
Time and Expense reporting for employees who work in different sites. Invoicing has simplified our billing system.
Pros
Ease of use for time reporting, expense tracking, invoicing and tracking jobsites. Mobile App.
Cons
Mobile App is very limited and a lot of glitches.
Lori,
Thanks so much for posting a review for us here at BigTime - we really appreciate your time and your feedback. We're happy to hear that you're finding the software easy to use for the tracking of your time and expenses, as well as invoicing and making things easier on the go. If you're having difficulty with the mobile app, please reach out to our Support Team for assistance and let your Customer Success Rep know too and we'll see what we can do to help.
Thanks again!
The BigTime Customer Success Team
Rating breakdown
Likelihood to recommend: 7/10
BigTime is solving our inability to properly track time put against our projects, which we have many of. Ben Kinsel was AMAZING in our first training together. He let us speak freely, as well as give us time to understand and learn anything we didn't immediately understand. 10/10 on training skills!
Pros
My favorite part about this software and the most impactful to our business in my opinion is the ability to assign fixed rates to our projects. It takes us far beyond what we were able to do before, which was very little. The ability to actually be able to track what we make or don't make on each project is HUGE!
Cons
There really isn't anything I have found yet that I do not like, I will most definitely let you know in the future.
Rating breakdown
Likelihood to recommend: 10/10
Overall this is for big company's with employees over 100 plus to time manage them but need a better system for invoicing.
Pros
I like that you are able to create your own engagements per client.
Cons
I least like the invoice part as it does not function how it is suppose too. There are to many steps for it to be integrated into QuickBooks.
Jenna,
Thanks so much for this review- we really appreciate hearing from all our customers here at BigTime! We are very glad to hear that you're happy with our engagements and how you can create unique engagements per client, but we're sad to hear that you feel that invoicing is not working for you. There are many ways you can use BigTime's invoicing, and there are many help features that can help you learn how. Here are just a few:
Knowledge Base Articles/Videos:
http://kb.bigtime.net/using-bigtime/#invoicing
http://kb.bigtime.net/using-bigtime/invoicing/posting-invoices-to-quickbooks/
http://kb.bigtime.net/using-bigtime/invoicing/posting-invoices-to-quickbooks/video-tutorial-post-invoices-to-quickbooks/
Our Invoicing Webinar:
https://youtu.be/yt2LrF9mRAk
Schedule a Live Webinar here: https://www.bigtime.net/webinars/
Also, feel free to reach out to us here at Customer Success - we'd love to help you learn more about invoicing!
Thanks again,
The BigTime Customer Success Team
Rating breakdown
Likelihood to recommend: 2/10
Does what I need - staff have no problems at all entering time and it does all we need to track returns and who has what
Pros
I chose this software since cloud based access and integration with Lacerte and Quickbooks, my staff has found it easy to use.
Cons
Reports are very, very generic and lacking compared to other programs I have used
Steve,
Thanks so very much for posting a review for us here at BigTime. We're very pleased that you are finding the software and its integration features easy to use and that the software is providing the services that you and your staff require to get the job done. Regarding your statement about the reports in BigTime, you are correct - they are very generic, by design. BigTime services many different industries, so the reports are generic to provide basic information across the board. However, they are also infinitely customizable! You can review some of the ways you can customize your reports in BigTime via the following webinar: https://youtu.be/R6juDAuEgNE
We hope this helps!
Thanks again,
The BigTime Customer Success Team
Rating breakdown
Likelihood to recommend: 9/10
EXPRESS: $10.00 per user, per month.
PRO: $30.00 per user, per month.
PREMIER: $40.00 per user, per month.
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