BigTime Reviews

We support many different kinds of projects and contracts. We have T&M, Fixed Fee, Recurring and some Fixed Fee with a T&M Element. We like BigTime because it is easy to set up a project with tasks (line items) that match our contracting terms. Also, it is possible to set Cost and Bill rates at the Company, Project or even Task Level. This kind of flexibility makes it easy for us to produce invoices that match our contract setup. We also needed something with fairly tight QuickBooks Online integration. BigTime deliveres here also. Lastly, the reporting facility in BigTime is very usuable.

There is not really anything that I find I don't like. From time to time, I have a feature request for the BigTime team. They communicate very well regarding their roadmap.

Scott, We are so very thankful for your review - we really thank you for taking the time to post it. :) We are very happy that you're finding BigTime's flexible invoicing system able to provide what you need when it comes time to send your customers the bill. Also, we love that we can make it easy for you to setup your diverse projects with all their various bill rate structures and unique needs. The fact that you are utilizing our Quickbooks integration as well and it's working for your business, well, that's just icing on the cake! Please do reach out to us and let us know if there is any way that we can be of further assistance to you. Thanks again! The BigTime Customer Success Team

Easy to use, easy to configure, brandable and great support

Wish the documentation for the custom invoices was stronger.

Chris, Thanks so very much for taking the time to leave us a review here at BigTime! We really do appreciate it and we're super excited that you're finding our software so easy to use, configure and brand! We're also very pleased that your experiences with our Support Team have been positive as well - we work very hard to make sure that is the case. Please do let us know if there's anyway we can serve you more (or better)! Thanks, The BigTime Customer Success Team

App is a nice feature for mobile time entry. Updated interface is better than older software.

This company was heavy on the sales side with relentless calls but has been completely ghosting us on implementation support. After numerous calls and support tickets, they have only directed me to online videos. All we want is to spend an hour with a support agent to ensure the correct setup to avoid lost worktime.

BigTime offers a comprehensive set of features for our business, including time tracking, project management, expense tracking, billing and invoicing, and reporting and analytics. They provide excellent customer support, with a dedicated team of experts.

The mobile app version of BigTime has fewer features than the desktop version. They have a lot of integration but customization options for reports are limited.

That it is so customizable from just about every feature it offers. Easy to use. Intregrates with QuickBooks. The white glove service from our customer success manager, [SENSITIVE CONTENT HIDDEN]. All of the report options and customizations Project Management and tracking on all aspects of a project. The Knowledge based section for finding information on how to use features.

That you cannot change the Project Fee to say Project Budget. This is just a preferred naming system for our company though, so not the end of the world that we could not change this.

I enjoy the ease of the software and the accessibility for our employees

Setting up the software and getting the syncing to the correct quick books accounts was time consuming

Brandie, Thanks so very much for taking the time to leave us a review here at BigTime - we sincerely appreciate your feedback! We are very happy that you're pleased with the software and it's accessibility for your employees - we work hard to make BigTime easy to use and it seems like you're reaping those benefits - what could be better? While it does take a little work to get BigTime setup initially, we do have Customer Support Reps that can assist you with each and every step as needed and we have a Support Team standing by to help too, so please reach out to us if we can help in any way. Hope to hear from you soon! The BigTime Customer Success Team

Prior to BigTime, my organization used a hodgepodge of systems to track time, track expenses, and invoice. Having all three of those in one spot has saved us 40+ man-hours a month. The customer service is also fantastic. Our implementation specialist, [SENSITIVE CONTENT ] is very easy to work with and really knows his stuff.

Coming from a mess of different tools and consolidating into one simple, easy to use tool, it is really hard for me to say what can be improved at this point.

Tracking time and being able to in real time look at where we stand on each project from a billing standpoint.

We are in the early implementation stages of BigTime, everything currently is an improvement over how we previously operated. No known "cons" at this time.

Better track of time and therefore invoicing

Some growing pains learning the software

Implentation process is amazing. Best I have ever seen. Like a team member.

didn't quite live up to the sales pitch. Still need spreadsheets for some things.

Ease of use for time reporting, expense tracking, invoicing and tracking jobsites. Mobile App.

Mobile App is very limited and a lot of glitches.

Lori, Thanks so much for posting a review for us here at BigTime - we really appreciate your time and your feedback. We're happy to hear that you're finding the software easy to use for the tracking of your time and expenses, as well as invoicing and making things easier on the go. If you're having difficulty with the mobile app, please reach out to our Support Team for assistance and let your Customer Success Rep know too and we'll see what we can do to help. Thanks again! The BigTime Customer Success Team

BigTime is incredibly inexpensive and easy to get into compared to competing software. If you have a dedicated team, you could be implemented in as little as a month. The customer support has also been superb. I have really enjoyed working with the sales and implementation mangers. We decided on BigTime because we needed a Project Management software, and ended up with a slew of other features that has allowed us to cut out some other software subscriptions such as time tracking software.

The only thing I can say we really dislike about BigTime is not having a "clock-in, clock-out" function. Meaning the software does not record the time of day you start and end. Overall, the time tracking portion does not seem as detailed as Tsheets, our previous time tracking software.

Very user friendly! Ease of issuing invoices and ease of timekeeping. Of course, let us not forget the wonderful training that we received from [SENSITIVE CONTENT HIDDEN]!!!

We would like to have a reminder sent to use for invoicing outside of our normal period. However, I understand that [SENSITIVE CONTENT HIDDEN] will discuss this with us further.

Overall, we have been very happy with BigTime and its use in support of our field consultants. Our production implementation went smoothly and their staff provided helpful training and support to assist us with our launch. In addition, we have been very pleased with the configurability of the platform - just about every time we wanted to do something a certain way, for example how we wanted to display...

Read more

We have no outstanding support tickets currently and we have only seen a few small glitches but once we bring them to the vendors attention there is usually a way to correct it or some type of acceptable workaround. As far as suggested areas we think they can improve upon, one would be having the ability to set up to send specific invoices to multiple customer contacts on the To: line. Another area...

Read more

David, First of all, thanks so much for posting this extensive review for us here at BigTime. It is most appreciated and valuable to get specific feedback from our users. We are pleased that you're finding the platform responsive and flexible enough to meet your needs and we are very pleased that both Jeff and Kevin have provided excellent support to you. Please do reach out to us here at Customer Success if we can be of further assistance in any way - we are always happy to help. Thanks again, The BigTime Customer Success Team

The ability to pull out job lists with titles is very convenient for having team review meetings. You are able to pull out most reports into excel and filter and sort from there. Having the task status is very useful for those who utilize that feature. My office does not take full advantage of the capabilities this system offers but does work for us when being used.

For the new Gantt chart feature I have not been able to use very much but am disappointed it is not able to be exported into excel like the other reports. The difficulty with this system is that it is only as good as your weakest link. For my office enforcing full participation is difficult and that prevents us from taking full advantage. I do not work in accounting but apparently it does not sync as well as it used to for quick books and other software. This makes work duplicated on that end which is really inconvenient. Another item that is irritating is when pulling complete job list you have to do it a certain way or else it will not pull old jobs that you were not listed as team member for. That caused some confusion/concern during review meetings.

I like the intuitive interface that generally does not confuse me. I also like that if I have a specific question, I can typically get it answered quickly through the support team.

1. I would love to have access to timesheet and expense review through the app on my phone 2. I would love a more hands on 'onboarding' process where someone really walked through the interface with Quickbooks for us as business owners

Kate, First of all, thank you very much for taking the time to submit a review of Big Time - your review means a whole lot to us! We're very pleased that you've had a positive experience with both our intuitive software and our responsive support. :) Regarding Timesheet/Expense approval on the mobile app, we understand completely and you're not alone - other users are asking too, and we hope...

Read more

The integration with Quickbooks makes our lives much easier. The support staff is really good too - they always get back in a timely manner. The integrated task timer is a nice feature as well.

There isn't anything I really dislike about BigTime, but there are some features I wish it had (like automatically creating tasks in new projects)

Alyssa, Thanks so much for your review. We here at BigTime really appreciate your taking the time out of your busy schedule to post a review and we're very pleased that our software is making your life easier! Regarding the auto-creation of tasks, please feel free to send us a Feature Request for that! You can always submit a Feature Request to support@bigtime.net to potentially add a new feature....

Read more

Ease of Use for time entry and set up Technical Support Mobile App Quickbooks integration for both online and Enterprise version

There are some quirks to the product as far as knowing where to click to make changes. Minor issue really and is covered by support calls pretty quickly.

The user interface is very intuitive and easy to learn

I cannot display a cumulative invoice total in the budget summary for invoicing (prior billings + current billings).

As a startup architectural business, keeping track of billable time on jobs is of utmost importance. I just finished the implementation phase and I am extremely pleased with BigTime and the implementation staff. When making my decision to go with BigTime, I researched various companies. I found BigTime’s fee structure to be welcoming of startup businesses. Once we began the process of implementation,...

Read more

Nothing to note yet. There might be something once I get farther in.

Easy to understand for the end user and easy to administer. Sync function works as designed and interface has improved with phone app and new version.

Missing one feature - Let the admins setup and apply Holiday defaults to employee timesheets. This would eliminate a lot of issues that come up every pay period that includes a Holiday . For example, employees inadvertantly use a regular work code for a Holiday or they manage to use the Holiday code for the entire work week. If it defaulted on the sheets that would eliminate most of this distraction.

Mike, Thanks so much for taking the time to submit a review! We truly appreciate your words and we're most pleased that you and your users are enjoying BigTime. Regarding the ability to setup and apply holiday defaults, we'll be sure to enter this as a Feature Request! We certainly think that it would be a useful feature to add to BigTime and it's a great idea. Again, thanks so much! The BigTime Customer Success Team

that it keeps the entries from last week so that we don't have to completely start over each week. It is easy to login to system.

That there are no short cuts for the comments. You can't create custom reports unless you are an administrator - it is hard to find stuff that you entered months ago

Robin, Thank you so much for your review - we really appreciate the time and the effort to let us know how things are going for you in your BigTime. Regarding the "create report" con below - actually, your BigTime System Administrator can, if they so choose, create a user group which would allow this ability to be assigned to any user. The specific permission would be "Report: BigTime Report Administrator"...

Read more

That it sync with our Quickbooks account, makes tracking time and expenses easy and accessible to our employees who work in the field, and the support team is always prompt and helpful.

The mobile app can be glitching. I recommend to our staff to enter time and expenses on the app, but to review and submit them through the desktop version.

Charlotte, Thanks a bunch for posting this review - it really does mean a lot to us that you've taken time and effort to post this for us! We are very pleased that our software is making tracking your time and expenses easy and we work hard to provide excellent customer service, so we're happy to hear that your experience there is positive as well. We understand your issues with the mobile app and we've recently done a fair amount of work to update and correct some of these glitches. Please be sure and download an updated version from your app store and many of these issues may now be corrected. We hope this helps! Thanks again, The BigTime Customer Success Team

Software is very user-friendly and easy to learn. Someone is always available to help with questions.

Reporting could use some enhancing. Some numbers come out as dates.

Phoebe, Thanks so much for posting this review for us here at BigTime - we really do appreciate it! We could not be more pleased to hear that you're happy with both our software and our services, as we work very hard to ensure that you get the very best of both from us! If you're having difficulty with reporting, there are many, many Knowledge Base Articles that you can access for free on our Knowledge Base - here's just one to get you started: http://kb.bigtime.net/using-bigtime/#using-reports Also, feel free to check out our BigTime Reporting Webinar as well: https://www.youtube.com/watch?v=bS_lGlFvy9o Please do let us know if there's anything else we can do for you - we're happy to help in any way we can. Thanks again! The BigTime Customer Success Team

The chat feature. Customer support are awesome and always help you work through the issues

Some of the screens are not conducive to all the changes we would like. But BigTime took our thoughts down and hopefully in newer versions they will be available.

Rose, Thanks so much for your review! We're very pleased that you're enjoying the chat feature - it is certainly a big hit across all of our current customers too - people like that instant response time! We're also very happy that you're participating in our Feature Requests - many of the features we currently enjoy in the current version of BigTime are the results of past Feature Requests, so BigTime is always improving and making our customers happy at the same time. Please do not hesitate to reach out to us if there's anything else we can do to make you happy. Thanks again, The BigTime Customer Success Team