Invoice2go Reviews

Simplicity of use and works for my business without the overhead of a full accounting package. Syncing that works flawlessly now, they have clearly learnt from the past.

With the older version, syncing was often a problem and when they revamped the software they simplified a little too much, taking away some much loved features and a delay in getting data back to people. They seem to be improving with their customer service though.

Easy to use. Customer support is amazing! The product is professional and reliable. Affordable. And you really know that they care about your success. After all, that’s the best way to achieving their own success (which they’ve certainly accomplished!)

Bug fix needed. I don’t like that I can’t call support anymore but they’ve made up for that with prompt, efficient communications amongst their team via whichever network they use to communicate with one another in order to operate as a singular unit to provide effective and outstanding customer support!!

This app was fantastic for time tracking and well priced when I first started using it about 2 years ago

2 factor authentication, introduced around Oct 2020 is TERRIBLE Price increase makes the app very expensive now. I will not renew once my yearly subscription has expired. The 2FA is USELESS. So annoyed and disappointed. I can no longer log in efficiently to an app that I have paid good money for. Especially with the price hike, you would think the company would invest in some quality 2FA (google authenticator, sms code) rather than some cheap useless verification email that takes AGES to arrival and always goes to junk (even if you create rules ect, still goes to junk) then when the email finally comes through, you verify yourself (if it hasn't already expired) and then you still CAN'T GET INTO THE APP!!

Hello Elizabeth. Thank you for expressing your concerns with 2FA. While we have launched updates since this review and are consistently working on expanding and improving our 2FA feature, we allow users to turn 2FA off. For detailed instructions on disabling 2FA, please check out our article on our help center, https://support.2go.com/hc/en-us/articles/360049057751-Email-Two-Factor-Authentication/. We would love to hear from you to further understand your concerns. Please email us at support@invoice2go.com. Thank you again!

I like the way it helps me track my income and expence’s. I like that it helps me invoice my customers. It makes me look very professional. Customizable invoice layout is pretty easy.

The price is steep. I think Intuit’s similar product is $300. Some times when I convert an estimate to invoice it brings up another invoice. The sales tax has to be added each time even though I have saved items I repeatedly enter.

Thank you, Herman! Customizable and professional-looking invoices are a huge part of what we do, so we are glad you find our features intuitive to use. We offer a variety of plans starting at 5.99 per month. Please check them out on our website. Thanks again for leaving us this review!

The software is very intuitive and does not need much training to know how to use and access the data, send invoices or create quotes. Easy to post payments without going into each invoice.

The reporting options are very limited and it would be beneficial to be able to have more options to customize reports. It is frustrating that there is no way to make notes related to communications with customers. Another option would be to actually see the actual emails sent from the system. There is only the "sent" notation but you can't actually see the emails or dates sent from the system. There was a feature to set appointments from within the software that was a great feature but then went away with an upgrade. It has come back but there was notification of the changes so workarounds had to be implemented outside of the software.

I like it when I can remember to constantly be remembering to go click save every minute or 2. If I didn't, anything could wipe out everything I written in an estimate. A phone call, checking another app, etc. Not every time but a lot of times if I left the screen, I was going to lose my estimate. And some take hours to type up if it's a full house remodel.

I think I already said all the cons in the pro section. This time the app crashed on me and I contacted customer service and they just proceeded to tell me it wasn't their fault because I have a bad connection. Lol my connection is rock solid at my house! I told them a 1 month($5.99) refund would be nice for the time they wasted but just received an email of course they are denying me that too. That was the final straw. I think I wouldve stuck around and grew my company with them but if I'm not worth a measly 5.99 to them, I'll move on before it becomes more difficult to move on!

The style and layout of the whole system is extremely nice. It converts from mobile app to desktop. It allows real time updates of the data. Also restricting users access.

The cost of this software and the poor communication of the staff. We are really busy as everyone and when the software renewed it had jumped in price. It is a nice software. But they are reaching too far in price. So I did not renew. And they locked all past data no access unless you renew. That's fine I keep copies. But leaves a bad taste for this company. Now using a free app which works for everything we need with out own custom db. But for others there are more reasonable companies that does not homd your data hostage.

Invoice2go app is compatible with any android device. 30 day free trial. you can customize your invoice in a variety of ways.

Not compatible with ios devices. their starter plan is not flexible and inexpensive enough.

It’s so easy to use, it takes a lot of the pressure and work load away from me.

I’ll be honest I don’t think there’s anything I could point on

Ease of Use and Ease of Setup. Great for tracking invoices and payments

Could have more in the way of receipt tracking for business expenses.

The software is customizable so you don't see it's coming from an app. It raises your professional aesthetic and saves an incredible amount of time. I can be out and about as a photographer, get an inquiry, make an estimate within a few months and send it to a client from my phone. The client can approve the quotation, it moves to an invoice, and the whole process is amazing. The customer service has also been great anytime I've had a small issue.

I do wish there were easier options to use multiple currencies, but it's not impossible. Unfortunately the easy payment methods are not applicable in Oman where we usually operate from, but if Paypal gets approved someday for Omani currency this won't be an issue. I also wish it was a little more affordable, or there were benefits for being a longer-term customer.

I loved the simplicity of preparing Invoices and Estimates. I had trouble growing my business because the platform seemed starter service rather than management capable. There is plenty plenty room for growth.

I hated the Payment platform used which is Stripe. Funds takes a minimum of 4 days to hit account. This was discussed on several occasions and they assured it took between 24-48 hours after deduction from client's banking platform. That was not so. I tracked the process several times and the least it has ever taken is three days. It made Cash Flow impossible resulting in insufficient funds bank charges. There are platforms paying in 24 hours maximum and instantly without a fee.

I have looked at many similar packages over the years, and have discussed with colleagues on what they use, Invoice2go has been by far the best I have found. Top features for me are that it looks very professional, it’s is simple to set up and use, the different levels you can choose and customise, payment reminders, and if stuck with something then the customer service is excellent!!. I have been using invoice2go for over 6 years now.

Cost - that is all. Maybe just a little cheaper would be good.

Hello David, we cannot thank you enough for this review of our product and customer support! We are ecstatic that we can keep your workflow professional and straightforward. Thank you for partnering with us for the past 6 years; we look forward to many more! Happy invoicing!

Felt it was easy to use, and easy to teach others to enter clients an make an invoice

$&more

Plenty of quick and effective support for any issues I have had recently

Not enough client numbers for invoices on basic program

Hey Glyn! Thank you so much for the continued support over the past 2 years. We appreciate you for sharing your experience and are so glad that our software can save you some time in your workflow. Your feedback regarding the client list for some of our plans has been relayed to our product team. We love hearing from our customers, so if you have any further feedback, don't hesitate to reach out to support@invoice2go.com. Thanks again!

No pros were added to this review

It doesnt function very well. Feature less and customer support doesnt listen to feedback given. So many issues , product doesnt sync. You loose information very easily. And if support listened to feedback they would do so much better. Its awful now and am seeking a new product after being with them for over 10 years.

Ease of use, fairly versatile with reports for tracking business trends and payments

Customer service via "chat". Updates that change the process and look of invoicing without consent or knowledge. Old dog and new tricks don't pair up well.

This program makes me appear to look very professional because I can put my company’s logo at the top of my quotations, invoices and receipts.

I started with this product in 2015. I never liked that the basic service didn’t include live phone tech support. I recently upgrade just for that feature. I’m glad that I did because the problem I just had had nothing to do with them, rather with Googles interface with my phone. Invoice2 go solved it anyway

Can quickly create branded invoices and send to clients from phone or web. Can accept payments through online payment gateways. Good sales and expense project tracking

Plans are too expensive. $4.99/mo allows 2 invoices/mo; $8.49/mo allows 5 invoices; $40 allows unlimited invoices.

It's simple enough for an "old-school" technologically n illiterate like myself.

1) I wish there was space to add disclaimers and much more detailed descriptions of services. Even a separate page would be helpful. 2)I wish it were simpler to turn purchase orders into invoices.

I was able to custom design my invoices which added to the professional appearance of my business.

I didn’t have any dislikes for the software. It was constantly upgraded and easy to use.

I love that it's a one stop app. You can do everything you need to for the book keeping side of your business with this one application. I love that you can turn estimates into invoices so you save a ton of time. You can also see when your client views the invoice and set up automatic payment reminders. This takes the pressure off of you to keep after delinquent accounts. You can even store and track your business receipts. Plus I can use it on all my devices. It really does everything and more ecspesially for a free app.

It does require a lot of different permissions on your device but anything that tracks you does. I just make sure my virus protection is up to date.

Fast and efficient. Tracking. Overall the software is good few things where when you turn on the payments it turns them on from all the rest of them which is not too good we gotta figure that one out sides that everything else seems pretty good integration isn’t bad

No direct phone calls with people. Always leave a message

easy to use. Customer service . IT support ... very flexible was to work with.

limitation in accounting -CA's & Bookkeepers are more in large firms using certain software that didn't allow us to remain using INVOICES2GO..

It was easy to navigate and use. I loved the templates. .It was reliable and I was able to create many subfolders for one year.

Since going onto internet and icloud and getting away from the computer desktop, it has become a nightmare. I lose invoices and have to recreate them which takes a lot of extra time!!!!