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Microsoft 365 Logo

Cloud collaboration and file sharing application suite

Table of Contents

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Microsoft 365 - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Microsoft 365 overview

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Based on 14057 verified user reviews

What is Microsoft 365?

Microsoft 365 is a document management program offering key features such as document generation, document storage, secure data storage, file sharing, calendar management, and collaboration tools, among others.

Who uses Microsoft 365?

Reviews for Microsoft 365 come from a wide variety of industries, including Information Technology and Services (8% of reviewers), Education Management (6%), and Computer Software (6%). The most frequent use case for Microsoft 365 cited by reviewers is document management (67% of reviewers).

What do users say about Microsoft 365 pricing?

Some users report that Microsoft 365 offers good value for money due to its bundled applications and flexible payment options. However, some reviewers feel the recurring subscription, complex pricing, and high costs for extras can be drawbacks.

What are the most popular integrations for Microsoft 365?

The Microsoft 365 integrations most frequently cited by reviewers are: Microsoft Excel (a spreadsheet product rated 4.8 out of 5 for its integration with Microsoft 365), Microsoft Outlook (an email management product, 4.6), and Microsoft PowerPoint (a presentation product, 4.8).

Starting price

6per user /
per month

Pros & Cons

Team Collaboration

Email

Document Sharing

Sluggish performance and lag

Dependence on internet access

Subscription model drawbacks

Microsoft 365’s user interface

Ease of use rating:

Microsoft 365 pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(130)
3-4(3,986)
5(9,941)

What do users say about Microsoft 365?

Microsoft 365 is a document management program offering key features such as document generation, document storage, secure data storage, file sharing, calendar management, and collaboration tools, among others.

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Who uses Microsoft 365?

Based on 14,057 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Information Technology and Services
Education Management
Construction
Accounting
Others

Use cases

Document Management
File Sharing
Email Management
Collaboration
Spreadsheet

Microsoft 365's key features

GetApp's analysis of 611 verified user reviews collected between July 2021 and October 2024 identifies Microsoft 365's most critical features and summarizes user sentiment about those features.

Document storage

Reviewers appreciate Microsoft 365's Document Storage capabilities, highlighting OneDrive and SharePoint for their accessibility and ample storage space. Users report the ability to store, organize, and access documents from any device, which is important for remote work. They value the seamless integration with other Microsoft apps like Teams and Outlook, and the automatic saving capability. However, some users mention occasional policy changes and the need for more storage in the base license. Of the 254 Microsoft 365 users who gave detailed accounts of their use of Document Storage, 97% rated this feature as important or highly important.


Calendar/Reminder system

Users report that Microsoft 365's Calendar/Reminder System is highly effective for managing schedules and appointments. They appreciate the customizable reminders, integration with Outlook, and the ability to set recurring meetings. Reviewers indicate that the system helps them stay organized and on top of deadlines. However, some users feel that deeper integration with other Microsoft apps and improved group calendar functionality would enhance the experience. Of the 111 Microsoft 365 users who gave detailed accounts of their use of Calendar/Reminder System, 96% rated this feature as important or highly important.


Secure data storage

Reviewers highlight the robust security measures of Microsoft 365's Secure Data Storage, including encryption, two-factor authentication, and access control systems. They feel confident that their data is protected from unauthorized access and appreciate the regular security updates. Users also mention the convenience of storing sensitive data in the cloud, reducing the risk of local server breaches. Some users note the need for additional encryption capabilities for all file types. Of the 110 Microsoft 365 users who gave detailed accounts of their use of Secure Data Storage, 94% rated this feature as important or highly important.


File sharing

Users find Microsoft 365's File Sharing capabilities valuable for collaboration, noting the ease of sharing documents via OneDrive, SharePoint, and Teams. They appreciate the ability to set permissions and track changes, which streamlines teamwork and ensures everyone works with the latest document version. Reviewers also mention the integration with other Microsoft apps and the convenience of sharing files across different platforms. Some users experience difficulties with permission settings and external sharing. Of the 265 Microsoft 365 users who gave detailed accounts of their use of File Sharing, 93% rated this feature as important or highly important.


Calendar management

Reviewers indicate that Microsoft 365's Calendar Management is essential for organizing meetings and appointments. They appreciate the integration with Outlook and Teams, the ability to manage multiple calendars, and the ease of scheduling and sharing events. Users report that the system helps them stay on top of their schedules and avoid conflicts. However, some users find the interface could be more intuitive and experience occasional syncing issues across devices. Of the 177 Microsoft 365 users who gave detailed accounts of their use of Calendar Management, 92% rated this feature as important or highly important.


Collaboration tools

Users report that Microsoft 365's Collaboration Tools, including Teams, OneDrive, and SharePoint, significantly enhance teamwork and productivity. They appreciate the real-time editing capabilities, seamless integration with other Microsoft apps, and the ability to manage changes and restore previous document versions. Reviewers feel that these tools streamline communication and project management, especially for remote work. Some users mention occasional connectivity issues and a learning curve for new users. Of the 159 Microsoft 365 users who gave detailed accounts of their use of Collaboration Tools, 89% rated this feature as important or highly important.


All Microsoft 365 features

Features rating:

Activity tracking
Address book
Alerts/Notifications
API
Appointment management
Archiving & retention
Audit trail
Authentication
Booking management
Brainstorming
Chat/Messaging
Commenting/Notes
Communication management
Conferencing
Contact management
Content creation
Content management
Customizable templates
Data security
Data synchronization
Data visualization
Discussions/Forums
Document automation
Document capture
Document editing
Document generation
Document management
Email management
Email monitoring
Email templates
Encryption
Event management
File conversion
File management
File transfer
Full text search
Image editing
Inbox management
Live chat
Meeting management
@mentions
Messaging
Mobile access
Mobile app
Multi-Language
Multiple format support
Multiple projects
Notes management
Office suite
Offline access
Presentation tools
Productivity tools
Project management
Real-Time notifications
Real-Time updates
Reminders
Remote access/control
Reporting/Analytics
Response management
Room booking
Scheduling
Screen sharing
Search/Filter
Single sign on
Task management
Task progress tracking
Team Calendars
Team collaboration
Templates
To-Do list
Two-Factor authentication
Two-Way audio & video
User management
Version control
Video conferencing
Video streaming
Video support
Whiteboard

Microsoft 365 alternatives

Microsoft 365 logo

Starting from

6

/user

Per month

Free trial
Free version
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Features
Value for Money
Customer Support
Google Docs logo

Starting from

6

/user

Per month

Free trial
Free version
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Features
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Customer Support

Starting from

7

/user

Per month

Free trial
Free version
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Google Drive logo

Starting from

7

/user

Per month

Free trial
Free version
Ease of Use
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Value for Money
Customer Support

Microsoft 365 pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Microsoft 365 Personal

9.99

Per month

Features included:

  • 1 TB Onedrive Cloud Storage to Back up Files & Photos
  • Android Phones & Tablets
  • Call
  • Excel
  • For PC
  • Ipad
  • Iphone
  • Mac
  • Microsoft Editor Advanced Writing Assistance
  • Microsoft Teams Premium Chat
  • Outlook Email & Calendar
  • & Planning App
  • Powerpoint
  • Ransomware File Recovery & Email Phishing Detection
  • Word

Microsoft 365 Family

12.99

Per month

Features included:

  • 1 TB Onedrive Cloud Storage to Back up Files & Photos
  • Android Phones & Tablets
  • Call
  • Excel
  • For PC
  • Ipad
  • Iphone
  • Mac
  • Microsoft Editor Advanced Writing Assistance
  • Microsoft Teams Premium Chat
  • Outlook Email & Calendar
  • & Planning App
  • Powerpoint
  • Premium Features in Microsoft Family Safety Mobile App
  • Ransomware File Recovery & Email Phishing Detection
  • Word

Microsoft 365 Business Basic

6

/user

Per month

Features included:

  • 1 TB of Cloud Storage
  • Anytime Phone and Web Support
  • Business-Class Email
  • Call
  • Chat
  • Meet up to 300 Attendees
  • Standard Security
  • Web and Mobile Versions of Office Apps

Microsoft 365 Apps for Business

8.25

/user

Per month

Features included:

  • 1 TB of Cloud Storage
  • Anytime Phone and Web Support
  • Desktop Versions of Office Apps With Premium Features
  • Standard Security

Microsoft 365 Business Standard

12.5

/user

Per month

Features included:

  • 1 TB of Cloud Storage
  • Anytime Phone and Web Support
  • Attendee Registration and Reporting Tools
  • Business-Class Email
  • Call
  • Chat
  • Desktop Versions of Office Apps With Premium Features
  • Easily Host Webinars
  • Manage Customer Appointments
  • Meet up to 300 Attendees
  • Standard Security
  • Web and Mobile Versions of Office Apps

Microsoft 365 Business Premium

22

/user

Per month

Features included:

  • Access on Ios
  • Android
  • Anytime Phone and Web Support
  • Data Protection
  • Microsoft Teams
  • Windows and Mac Devices

User opinions about Microsoft 365 price and value

Value for money rating:

To see what individual users think of Microsoft 365's price and value, check out the review snippets below.

“The ability to use version history to restore previous drafts and the powerful search functionality across the entire ecosystem means I never lose track of important documents.”
Verified reviewer profile picture

Troy C.

Owner

“You can do everything without Ms 365, from sending emails, creating meetings, having meetings virtually, manage documents, manage appointments, and you can easily collaborate with your different teams.”
BC

Brendan C.

Territory Account Executive

Microsoft 365 integrations (12)

Integrations rated by users

We looked at 14,057 user reviews to identify which products are mentioned as Microsoft 365 integrations and how users feel about them.

Integration rating: 4.8 (197)

We use Monday to send out reports and information automated.

JM

Jelissa M.

Commercial Reporting, Analytics, and Admissions Manager

Integration rating: 4.7 (182)

All the emails related to a project or talent management goes right into Monday.com. It's great

Scheduling of appointments.

PD

Patricia D.

Manager Business Administration

1/2

Integration rating: 4.9 (170)

Integration rating: 4.6 (155)

Links to meetings added to the notes

ML

Matthew L.

Teacher

Integration rating: 4.7 (144)

My teaching is primarily delivered via Powerpoint so being able to seamlessly integrate my polls into the single presentation is important to me. It would be great if the full suite of question types could be replicated in Powerpoint.

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Angela D.

Learning and Teaching Consultant

Integration rating: 4.8 (129)

By embedding OneDrive within Monday.com, documentation becomes part of the workflow rather than a separate activity. Files are uploaded, referenced, reviewed, and updated in real time as work progresses, supporting true end‑to‑end process management.

CH

Corey H.

Senior Manager

Microsoft 365 customer support

What do users say about Microsoft 365 customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Microsoft 365 customer support.

A subset of reviewers say Microsoft 365 support is responsive, professional, and persistent in resolving complex issues.

A handful of users highlight that support agents are quick to contact after ticket creation and provide efficient, personalized assistance.

A few users report customer support is difficult to reach, with long wait times and frequent transfers between departments.

A limited number of users mention support quality is inconsistent, sometimes inefficient, and not always able to resolve issues promptly.

Support options

Faqs/forum
Knowledge base
24/7 (live rep)
Phone support
Email/help desk
Chat

Training options

Videos

To see what individual users say about Microsoft 365's customer support, check out the review snippets below.

“I enjoy being able to open up a ticket and have a technition calling my deskk within seconds.”

BC

Brett C.

IT Manager

“You have to dig into the customer service forums to find solutions. As customer service is nonexistent, you are on your own.”

MI

Manuel I.

Internet Marketer

Microsoft 365 FAQs

Q. Who are the typical users of Microsoft 365?

Microsoft 365 has the following typical customers:
Large Enterprises, Freelancers, Small Business, Mid-size Business

These products have better value for money


Q. What is Microsoft 365 used for?

Microsoft 365, formerly Office 365, is a cloud collaboration tool that provides a private and secure space to store, share and edit files and documents, to connect dispersed teams using shared calendars, messaging and conferencing tools, and to improve your brand experience using branded emails and online websites. The business class email provided by Microsoft 365 allows for 50 GB of storage per user and the ability to send messages of up to 25 MB. This enables you to send images within emails and to apply custom formatting. You can customize your inbox rules and notifications, and update your calendar and to-do list, to help prioritize tasks. Communicate with colleagues more effectively with online availability statuses to instigate online chat, instant messaging tools and one-to-one, or one-to-many voice and video calling. Microsoft 365 provides collaboration and knowledge sharing tools for both internal and external purposes. You can allow external project stakeholders and clients to access documents, and create project-specific mailboxes and websites for specific teams, complete with automatic policies and rights protection. You can also use Microsoft 365 to build blogs and wikis for further knowledge sharing, as well as assigning tasks to team members and tracking tasks on a timeline. Enterprise plans for Microsoft 365 provide social networking tools to further enhance communication and collaboration.


Q. Does Microsoft 365 support mobile devices?

Microsoft 365 supports the following devices:
Android, iPad, iPhone


Q. What level of support does Microsoft 365 offer?

Microsoft 365 offers the following support options:
FAQs/Forum, Knowledge Base, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat

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