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Clock PMS Pricing, Features, Reviews and Alternatives

Clock PMS product overview

What is Clock PMS?

Clock PMS+ is a cloud-based hotel management platform with customer self-service, POS, booking and reservations, channel manager, event management, and more. By incorporating tools such as mobile housekeeping, calendar views, to-do lists, kitchen monitor, booking pre-authorization, account management, digital check in and out, and customizable booking engine creation, Clock PMS+ aims to provide an all-in-one management tool for hotel managers.

Key benefits of using Clock PMS

  • Use the Channel Manager to connect with online booking channels and allow Clock PMS+ to automatically update rates, pricing changes, availability or room updates. Users can also set smart rates which adapt to season prices, special days, and weekends.

  • Create a hotel booking engine which allows customers to search for the best booking and pay online with the ability to apply bonus codes and gift vouchers. The booking engine can be integrated into the hotel website and can be fully customized to fit with the brand.

  • Manage hotel bars and restaurants with the POS feature which can be used on any device to take orders and payments, communicate between team members, monitor kitchen performance, provide e-menus, and facilitate online table bookings

  • Users can opt-in to the Hotel Kiosk feature which, when used alongside the robust kiosk hardware, provides a self-service check-in desk. Guests can log in and identify themselves using a PIN and their booking reference number to check-in, secure payments and check out. The kiosk can be used alongside or instead of the traditional check-in desk.

  • Give customers the best possible experience with Clock PMS’s Virtual Concierge which can be used to promote services and give recommendations, book extra services, and publish useful information, links, hints, or suggestions to help guests plan their trip. The concierge also acts as a digital room service, table booking platform and billing platform.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Live Online

    Clock PMS pricing information

    Value for money

    4.8

    /5

    82

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Clock PMS features

    Functionality

    4.7

    /5

    82

    Total features

    35

    2 categories

    Most valued features by users

    Reservations Management
    Online Booking
    Booking Management
    Reporting & Statistics
    Electronic Payments
    Room Booking
    CRM
    Housekeeping Management

    Functionality contenders

    Clock PMS users reviews

    Overall Rating

    4.7

    /5

    82

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.17/10
    Rating distribution

    5

    4

    3

    2

    1

    63

    15

    2

    2

    0

    Pros
    What I liked most about Clock PMS is The workflow is simple, great API functions and a very good support and technical staff.
    Product is always improving and the support staff are excellent. Good value compared to some of the other PMS on the market.
    Clock addressed all of those issues and included many great features to improve communication with guests. I was very impressed with how well Clock functions on mobile devices as well.
    Cons
    As operations are expanding, using a pen and paper is no longer an option.
    Hotel system you can no longer go back to availability screen by clicking arrow to previous page when in a customer booking.
    Set up costs, 3 coffees and a roast ham sandwich each day, no expensive training fees that software companies demand.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    A useful and very good channel manager.

    Reviewed 3 years ago

    I am a staff at one of the hospitality companies that use this software. Really very useful, helpful and easy to use. Shades of blue, white and gray make it elegant. With this software we can also manage, as well as provide an overview of existing reservations. For example, if a reservation has not been paid off, then the color will be red, and if it has paid off the color is green, etc. i really like this. I hope it will always be good like this :)

    Pros

    Easy to use, usefull, display colour, So far this software is good.

    Cons

    So far it hasn't been found. Hope it will be better.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent Multi Currency PMS

    Reviewed a year ago

    I am totally sold on the software. I spent COVID lockdown (8 months) reviewing alternatives. Clock allowed me full access until going live and provided uunparalleled prepurchase support and guidance. No hard sells and no gouging. Fair through and through.

    Pros

    I looked at more than a dozen PMS solutions. None came close with respect to multi-currency rates, invoicing, VAT calculation, and payment reporting. The solutions are elegant and intuitive. The form set ups are not always easy to follow for new users but they get used to it soon enough. It has a fantastic customizable guest mailer system and self service facilities.

    Cons

    I was sad that the POS add-on was insufficiently developed and therefore very basic as I would have liked the fully integrated solution. That having been said, the software has robust api access and is well integrated with multiple applications.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

    Share this review:

    after one year of using Clock review

    Reviewed 6 years ago

    Clock needs to do a better job handling Credit Card transactions. When issuing refunds one has to manually enter the refund in clock and then manually enter the refund in authorize. net. Also need to have credit card swipes/readers to capture credit card info thus lowering processing fees and reduce risk. Your competition does this.

    Pros

    Easy to set up new company

    Cons

    Credit Card processing

    Vendor response

    Dear Jeffrey, We feel that such a low rating is a bit one-sided for such wide and multi-faceted system, especially in view of our long and productive business relations with Lark Hotels in all their 19 properties. Although we respect your opinion, we feel it is quite unjust to rate a software product low because of its lack of one single function ignoring its existing features which - in their entirety - make Clock PMS a modern professional hotel management system with satisfied customers in 50+ countries worldwide.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    GREAT SYSTEM

    Reviewed 3 years ago

    Overall, we have had a wonderful experience with CLOCK. I researched many systems and am very happy with my decision. It would take a VERY special system to pry me away. I don't think you will find a better PMS on the market.

    Pros

    I love this system for several reasons. We are able to book guest with speed and accuracy. It is also easy to train new employees. We chose CLOCK PMS because of their Self Check-in Kiosk system. We are a Condo/Hotel and our office is open only during the day. Since installed, guests can check in any hour of the day SECURELY. Their "partnerships" with Assa Abloy (door locks and RFID key cards)...

    Cons

    Since we converted from a manual Excel based reservation system, we were unable to easily upload the guest information during set-up. Once we had our info in the proper format, the download into Clock was quick and easy. If you are converting from another PMS, you shouldn't experience this issue. The most time consuming part of set-up was setting up rates and rate plans. This was difficult at first,...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Top Quality Program Great Technical Support Service

    Reviewed 6 years ago

    We are a hotels reservations management company based in Athens, Greece. At the moment, we are in charge of reservations for 4 different properties located in Santorini. When we encountered Clock PMS we knew that it was exactly what we were looking for because it helped the idea on which our company works, which is that we can offer our services to different hotels in different locations without actually...

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Vendor response

    Thank you for the good words and for evaluating our software and support. It has always been our top priority to develop the hotel PMS of the future - one that increases efficiency and profitability of hospitality businesses and solves issues that previous solutions were not capable of dealing with. Your words of appreciation make us proud and give us energy to continue our work with even more enthusiasm.

    Clock PMS FAQs and common questions

    Q. What type of pricing plans does Clock PMS offer?

    Clock PMS has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Clock PMS?

    Clock PMS has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Clock PMS support?

    Clock PMS supports the following languages:
    Dutch, English, French


    Q. Does Clock PMS support mobile devices?

    Clock PMS supports the following devices:
    Android, iPad, iPhone


    Q. Does Clock PMS offer an API?

    Yes, Clock PMS has an API available for use.


    Q. What other apps does Clock PMS integrate with?

    Clock PMS integrates with the following applications:
    Authorize.Net, PayPal, Worldpay, Atomize, RoomPriceGenie, Google Ads, Meta for Business, CartStack, SiteMinder, Google Maps, Lightspeed Retail


    Q. What level of support does Clock PMS offer?

    Clock PMS offers the following support options:
    Knowledge Base, Email/Help Desk, Chat, Phone Support

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