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Clock PMS Logo

Cloud-based hotel property management

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Clock PMS - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Clock PMS?

Clock PMS+ is a cloud-based hotel management platform with customer self-service, POS, booking and reservations, channel manager, event management, and more. By incorporating tools such as mobile housekeeping, calendar views, to-do lists, kitchen monitor, booking pre-authorization, account management, digital check in and out, and customizable booking engine creation, Clock PMS+ aims to provide an all-in-one management tool for hotel managers.

Utilizing Hotel PMS's tools, users can manage room rates and availability and ensure that information is the same across all booking platforms thanks to Clock PMS's auto-synchronization. Clock PMS+ aims to help hotels provide personalized customer management before, during and after their visit through pre-booking self-service requests, digital check-in from any device, clear rates and availability monitor to find the best deals, client history to reward loyal customers, virtual concierge with recommendations, and custom follow up emails with discount codes.

With payment processing features, Clock PMS+ allows users to accept and process booking payments, accept deposits, refund cancelled bookings, and take pre-authorization amounts either through direct transfer to CC terminals, credit card payment, or via payment services including PayPal, Adyen, WorldPay and Authorize.net. Clock PMS+ allows hotel managers to choose between allowing customers to pay for bookings and bills via the self service web app or in person during check-in or check-out.

Benefits of using Clock PMS

  • Use the Channel Manager to connect with online booking channels and allow Clock PMS+ to automatically update rates, pricing changes, availability or room updates. Users can also set smart rates which adapt to season prices, special days, and weekends.

  • Create a hotel booking engine which allows customers to search for the best booking and pay online with the ability to apply bonus codes and gift vouchers. The booking engine can be integrated into the hotel website and can be fully customized to fit with the brand.

  • Manage hotel bars and restaurants with the POS feature which can be used on any device to take orders and payments, communicate between team members, monitor kitchen performance, provide e-menus, and facilitate online table bookings

  • Users can opt-in to the Hotel Kiosk feature which, when used alongside the robust kiosk hardware, provides a self-service check-in desk. Guests can log in and identify themselves using a PIN and their booking reference number to check-in, secure payments and check out. The kiosk can be used alongside or instead of the traditional check-in desk.

  • Give customers the best possible experience with Clock PMS’s Virtual Concierge which can be used to promote services and give recommendations, book extra services, and publish useful information, links, hints, or suggestions to help guests plan their trip. The concierge also acts as a digital room service, table booking platform and billing platform.
  • Starting from

    5

    Per month

    view pricing plans
    book a demo

    Clock PMS's key features

    Most critical features, based on insights from Clock PMS users:

    Booking Management
    Availability Management
    Reservations Management
    GDS/OTA Integration
    Online Booking
    Front Desk Management

    Features

    4.7

    /5

    86

    Ease of use

    4.6

    /5

    86

    All Clock PMS features

    API
    Availability Indicator
    Billing & Invoicing
    Catering Management
    Channel Management
    Credit Card Processing
    CRM
    Customer Database
    Customizable Templates
    Discount Management
    Email Templates
    Extended Stay
    For Vacation Rentals
    Guest Experience Management
    Housekeeping Management
    Loyalty Program
    Maintenance Management
    Marketing Automation
    Mobile Access
    Multi-Channel Management
    Multi-Property
    Point of Sale (POS)
    Rate Management
    Reporting & Statistics
    Reviews Management
    Single Property
    Spa/Activity Management

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    Clock PMS pricing

    Pricing options
    Free plan
    Subscription
    Free trial
    Pricing range
    view pricing plans

    Value for money

    4.8

    /5

    86

    Starting from

    5

    Per month

    Clock PMS support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Live Online

    Clock PMS reviews

    Overall rating

    4.7

    /5

    86

    Positive reviews

    94

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.18/10
    Rating distribution

    5

    4

    3

    2

    1

    66

    15

    3

    2

    0

    Pros
    What I liked most about Clock PMS is The workflow is simple, great API functions and a very good support and technical staff.
    Product is always improving and the support staff are excellent. Good value compared to some of the other PMS on the market.
    The platform is a nice and clean, easy to use the software. It allows you to effectively manage your hotel in all areas and is very effective in the data it provides.
    Cons
    As operations are expanding, using a pen and paper is no longer an option.
    Hotel system you can no longer go back to availability screen by clicking arrow to previous page when in a customer booking.
    Set up costs, 3 coffees and a roast ham sandwich each day, no expensive training fees that software companies demand.

    Clock PMS FAQs

    Q. What type of pricing plans does Clock PMS offer?

    Clock PMS has the following pricing plans:
    Starting from: $5.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Clock PMS?

    Clock PMS has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Clock PMS support?

    Clock PMS supports the following languages:
    Dutch, French, English


    Q. Does Clock PMS support mobile devices?

    Clock PMS supports the following devices:
    Android, iPad, iPhone


    Q. Does Clock PMS offer an API?

    Yes, Clock PMS has an API available for use.


    Q. What other apps does Clock PMS integrate with?

    Clock PMS integrates with the following applications:
    authorize.net, PayPal, Worldpay for Enterprise, Atomize, RoomPriceGenie, Google Ads, Meta for Business, CartStack, SiteMinder, Google Maps, Lightspeed Retail


    Q. What level of support does Clock PMS offer?

    Clock PMS offers the following support options:
    Knowledge Base, Email/Help Desk, Chat, Phone Support

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