App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Cloudbeds
5
219
4
67
3
19
2
16
1
24
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
PMS, Booking & Channel Management for Independent Properties
Table of Contents
Is this product right for your business?
Find out with a
Cloudbeds - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
Cloudbeds overview
Based on 345 verified user reviews
What is Cloudbeds?
Cloudbeds is a reservations program with key features that include online booking, customer support, payment processing, and more.
Who uses Cloudbeds?
By industry, Cloudbeds reviewers are most commonly professionals in hospitality (87%). The most frequent use case for Cloudbeds cited by reviewers is reservations (56% of reviewers).
What do users say about Cloudbeds pricing?
Some reviewers find Cloudbeds offers reasonable value, especially for small businesses, and they appreciate flexible add-ons and included features. However, many users report hidden fees, confusing pricing, and essential features locked behind expensive plans, diminishing perceived value.
Starting price
Pros & Cons
User Interface
Guest Management
Channel Manager
Pricing
Email Support
Bugs and Issues
Cloudbeds’s user interface
Cloudbeds review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.1
Ease of use
4.2
Customer support
4.0
Reviews sentiment
What do users say about Cloudbeds?
Reviewers appreciate Cloudbeds for its intuitive interface, comprehensive hotel management features, and strong channel management, which help streamline daily operations and reduce overbookings. They find it easy to manage bookings, reservations, and rates across multiple platforms, and say it suits small to medium-sized properties well. Many highlight the time-saving automation and frequent updates as beneficial.
Users report frustrations with customer support, citing slow response times, lack of personalized assistance, and unresolved technical issues. They mention reporting limitations, occasional bugs, and complicated pricing structures. Some feel that manual processes and extra fees for certain features add to operational challenges.
Select to learn more
Who uses Cloudbeds?
Based on 345 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Cloudbeds's key features
Most critical features, based on insights from Cloudbeds users:
All Cloudbeds features
Features rating:
Cloudbeds alternatives
Cloudbeds
Starting from
No pricing info
Hostaway
Starting from
No pricing info
Guesty Lite
Starting from
16
Per month
Lodgify
Starting from
14
Per month
Cloudbeds pricing
Pricing plans
Pricing details:
Core
No pricing info
Enterprise
No pricing info
User opinions about Cloudbeds price and value
Value for money rating:
To see what individual users think of Cloudbeds's price and value, check out the review snippets below.
Eric H.
Owner
Nicole S.
Hospitality Director
Cloudbeds integrations (13)
Integrations rated by users
We looked at 345 user reviews to identify which products are mentioned as Cloudbeds integrations and how users feel about them.
Integration rating: 5.0 (5)
“I could not find the actual program i used in your drop down menu.”
“Me convenció este POS y como se integraba perfectamente con Zettle fue que lo elegimos. teníamos dos terminales y no queríamos desperdiciar esa inversión.”
Kim K.
Instructional Design
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
“The integration with Stripe allows us to offer customers more payment options - they can pay by card, apple pay, or PayPal.”
Samuel B.
Co Founder
Integration rating: 5.0 (1)
Other top integrations
Cloudbeds customer support
What do users say about Cloudbeds customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Cloudbeds customer support.
Widely noted by reviewers, Cloudbeds customer support is fast, professional, and often resolves issues promptly.
A fair number of users appreciate the 24/7 availability, live chat, and extensive knowledge base for self-service support.
Multiple users highlight the onboarding team’s dedication and the support team’s willingness to go above and beyond to help.
A minority of users report difficulty reaching live support, slow or unhelpful responses, and limited real-time assistance options.
Support options
Training options
To see what individual users say about Cloudbeds's customer support, check out the review snippets below.
“Amazing customer service (especially loving the live chat - with an actual person responding immediately).”
Antonie P.
MD
“I finally feel like my customers are being managed in a thoughtful way.”
Chelsea S.
Manager
“I've been a customer for years, and it feels like they've taken advantage of loyal users.”
Elias S.
Owner
“No hospitality partners, no Cloudbeds. When I have immediate needs, there is not enough support.”
Louie B.
Owner - Operator
Cloudbeds FAQs
Cloudbeds has the following typical customers:
Small Business, Freelancers, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is Cloudbeds used for?
Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years.
Q. What level of support does Cloudbeds offer?
Cloudbeds offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep)
