Hostaway Features

Hostaway

Vacation rental software for property management companies

4.69/5 (187 reviews)

Competitor Feature Comparison

API
Accounting
Activity Dashboard
Activity Tracking
Alerts/Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Built-in Accounting
CRM
Calendar Management
Campaign Management
Catering Management
Channel Analytics
Channel Management
Commission Management
Contact Management
Content Management
Credit Card Management
Credit Card Processing
Customer Database
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Drag & Drop
Dynamic Pricing
Electronic Payments
Email Management
Email Templates
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Communications
Guest Experience Management
Housekeeping Management
Incentive Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Lead Management
Loyalty Program
Maintenance Management
Maintenance Scheduling
Marketing Automation
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Multi-Currency
Multi-Location
Multi-Property
Online Booking
Opportunity Management
Order Management
Owner Statements
PCI Compliance
Partner Management
Partner Portal
Payment Processing
Performance Metrics
Pipeline Management
Point of Sale (POS)
Price / Margin Management
Product Catalog
Promotions Management
Rate Management
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Notifications
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Reservations Management
Revenue Management
Reviews Management
Room Booking
SMS Messaging
Sales Reports
Single Property
Spa/Activity Management
Task Management
Template Management
Third Party Integrations
User Management
Vendor Management
Website Integration
Website Management
WordPress Integration
Work Order Management
Workflow Management
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API
Accounting
Activity Dashboard
Activity Tracking
Alerts/Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Built-in Accounting
CRM
Calendar Management
Campaign Management
Catering Management
Channel Analytics
Channel Management
Commission Management
Contact Management
Content Management
Credit Card Management
Credit Card Processing
Customer Database
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Drag & Drop
Dynamic Pricing
Electronic Payments
Email Management
Email Templates
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Communications
Guest Experience Management
Housekeeping Management
Incentive Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Lead Management
Loyalty Program
Maintenance Management
Maintenance Scheduling
Marketing Automation
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Multi-Currency
Multi-Location
Multi-Property
Online Booking
Opportunity Management
Order Management
Owner Statements
PCI Compliance
Partner Management
Partner Portal
Payment Processing
Performance Metrics
Pipeline Management
Point of Sale (POS)
Price / Margin Management
Product Catalog
Promotions Management
Rate Management
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Notifications
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Reservations Management
Revenue Management
Reviews Management
Room Booking
SMS Messaging
Sales Reports
Single Property
Spa/Activity Management
Task Management
Template Management
Third Party Integrations
User Management
Vendor Management
Website Integration
Website Management
WordPress Integration
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Accounting
Activity Dashboard
Activity Tracking
Alerts/Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Built-in Accounting
CRM
Calendar Management
Campaign Management
Catering Management
Channel Analytics
Channel Management
Commission Management
Contact Management
Content Management
Credit Card Management
Credit Card Processing
Customer Database
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Drag & Drop
Dynamic Pricing
Electronic Payments
Email Management
Email Templates
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Communications
Guest Experience Management
Housekeeping Management
Incentive Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Lead Management
Loyalty Program
Maintenance Management
Maintenance Scheduling
Marketing Automation
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Multi-Currency
Multi-Location
Multi-Property
Online Booking
Opportunity Management
Order Management
Owner Statements
PCI Compliance
Partner Management
Partner Portal
Payment Processing
Performance Metrics
Pipeline Management
Point of Sale (POS)
Price / Margin Management
Product Catalog
Promotions Management
Rate Management
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Notifications
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Reservations Management
Revenue Management
Reviews Management
Room Booking
SMS Messaging
Sales Reports
Single Property
Spa/Activity Management
Task Management
Template Management
Third Party Integrations
User Management
Vendor Management
Website Integration
Website Management
WordPress Integration
Work Order Management
Workflow Management
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Mobile apps

iOS App


18 reviews

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


44 reviews

Hostaway Feature Reviews

25 reviewers had the following to say about Hostaway's features:

Samuel A.

One of the best Property Management Software around

2020-10-11

From the seamless integrations with all OTA channels to the free booking engine website to drive direct bookings; Hostaway has been really helpful.

Pros

We switched to the Hostaway software for a few specific reasons: to help manage our properties across multiple OTA channels and to help with guests' communication.

Cons

Even at that, you can always export your reservation data as a .csv file and utilize the data to create monthly statements via Quickbooks or other accounting software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian M.

Hostaway review

2021-04-15

Pros

Great PMS software for booking diary management across 5 platforms, scheduling cleaning tasks, financial reporting and messaging.

Cons

The onboarding process was smooth, it did not take too long to learn the software and it makes running our business much easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tiago A.

The best channel manager + pms

2016-06-10

Hostaway is a new software that allows you to work multiple OTAs in a ver easy way.

Pros

Design User experience Functionalities

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hostaway


Dear Tiago, it is working with great people such as yourself that makes us strive to improve our platform and make your life easier. Thank you for your support.

Read more
Pearl S.

Hostaway was a Great purchase

2021-11-14

So far so good! Has been a good customer experience.

Pros

Has all the features to run my seasonal vacation property management business.

Cons

Integration to VRBO is not smooth, but it’s the VRBO property management support team that is THE PROBLEM.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jamie L.

Exceptional Support - Software is still young but off to a great start

2021-01-26

The software is very intuitive, user-friendly, and has a fantastic design. Lastly, their customer support is exceptional.

Pros

The value of that is beyond measure for a property manager or someone who has a demanding schedule.

Cons

There are a number of processes that take place due to different scenarios as it relates to guests, their needs, and changes in reservations. My experience thus far with Hostaway is that they are actively improving their product which is very nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel M.

Hostaway -- best ease of use and amazing support

2021-08-24

Pros

I am loving using this software so far and would reccomend it for anybody who is focused on the Vacation Rental business.

Cons

I think it would be nice if there was a bit more pricing tools and options, but if you are connecting to a third party Pricing Management solution (which I'm going to be doing soon) then it doesn't really impact your workflow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
landon g.

Hardest working team in the vacation rental software industry!

2019-05-09

Pros

Hostaway comes highly recommended from us as the clear cut best value for the money vacation rental software.

Cons

It does not have all functionality of other vacation rental management softwares.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hostaway


Dear Landon, we are humbled and honoured by your kind words. We don't talk much about it, but we work really hard to ensure our property managers succeed. Thank you for working with us!

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Tero N.

I just love Hostaway software

2021-11-07

Extremely satisfied!

Pros

All in one software for short term rentals management.

Cons

It's probably a bit more expensive, but great support is worth of it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Melissa D.

Excellent customer service, efficient and intuitive Software

2021-08-31

No double bookings, financial reporting to know my numbers in real time, automatic messages to not lose time

Pros

user-friendly, esthetic dashboard, clear and easy to use, and amazing customer service

Cons

I would like to see the "concept" on All reservations. When we refund part of a stay, it should be accounted for in Revenue" in financial reporting; it looks like I cannot add early checkin fee to airbnb and booking.com reservations; it looks like I can't add a linen fee to direct bookings, Booking.com and VRBO ones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Frank R.

Excellent

2021-11-01

Guest Management

Pros

Simple and easy to use.

Cons

It is sometimes difficult to get an answer immediately with customer service, but always within 24 hours

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lavern S.

Best in Class PMS software

2021-07-20

Amazing and definitely will be life changing, because it will free up a lot of my time. It has everything you need to automate your business 100%.

Pros

The one stop stop for managing my vacation rental internally and for my external channel/partners.

Cons

none at this moment. This software have already exceeded my expectations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 1-10 employees)

Hostaway Has Streamlined Many Aspects of My Business

2019-01-14

Due to their commitment to their customers and the time and care, they have spent with me, and the fact that they are growing every single day despite the success level they have already reached; Hostaway is a company I plan to stay with for the rest of my vacation rental management career.

Pros

What I love most about Hostaway is the ability to organize guest info and messaging onto one platform which has enabled the fastest guest response rates of my entire career.

Cons

They even take suggestions for additional features that a property management service can prove they need and they are currently working at developing a feature I suggested myself for Q2 2019 release!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Hostaway


Thank you so much for the review! Whoever you may be, please know that we always are open for feedback. We hope you agree that since you left your review in January 2019, our task force to resolve issues has been effective at mitigating more than 90% of them before they even take place!

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Jayne B.

Great system

2021-07-20

Pros

Great system with all the bells and whistles to manage bookings across multiple channels

Cons

Some data from the channels missing that would make financial reporting more accurate

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joseph S.

Excellent service and software

2021-11-04

Been great, customers service is quick and helpful. They adapt well with new features also.

Pros

Ease of use with pricing, and integration channels .

Cons

Invoicing or manually inputting bookings could be simpler.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rebecca T.

Lots of complication for no benefit

2017-02-17

Far from the promise of streamlining bookings and management, hostaway has only added another layer of complication.

Pros

Na

Cons

The fact that it doesn't work, creates problems and provides no benefit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Allan L.

Best Software Option for Growing Vacation Property Managers

2021-07-23

Customer support has been outstanding. Each and every time we've needed questions answered, which has not been very often, we were able to promptly get the information from a knowledgeable and friendly Hostaway team member.

Pros

It needed to be affordable from day one, but not be deficient in the professional property management features our clients were expecting.

Cons

Hostaway offers us the ability to run a small but growing property management firm and we can stay with them throughout the journey.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
José R.

The software that manages your bookings on differents channels!!

2016-06-22

With Hostaway linking for instance Airbnb and Booking, you wont have any double booking for sure!!

Pros

User friendly!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hostaway


Dear Jose, you were one of our first 10 customers and we are still working together. We hope you enjoyed the t-shirt, we'd love to see a picture! We hope you stay safe and that we'll work together for many years to come.

Read more
Sarah B.

Excellent product and excellent customer support!

2021-09-10

Customer setup experience is excellent. [SENSITIVE CONTENT] helped ensure every detail of the setup was completed to perfection. His patience and guidance over several weeks of setup ensured our success. Each setup call was followed up with an email summarizing the call, and a link to additional reference information.

Pros

Multi-calendar and API connection saves an immense amount of office time in managing channels.

Cons

We have yet to come across anything negative, and we are about a month into using it with lots of guest reservations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kalyn H.

Verified Reviewer

Good first impressions

2017-07-13

Pros

Hostaway streamlines the rental system by combining bookings from several medias.

Cons

I have not contacted customer service yet, so I can't comment on the service communication however, it does seem like they've had an influx of customers resulting in a slightly less personal experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No

Response from Hostaway


Dear Kalyn, back in 2017 we did indeed have a lot of new recruits and massive growth, but we hope you can agree that our customer support has improved dramatically since then! Thank you very much for your review.

Read more
JESSAMARI ROGENE G.

Highly Recommended

2021-07-06

I truly recommend this product to anyone who's looking for property management software.

Pros

- Great Tech Support - Ease of Use - Regularly Updated

Cons

- Messaging is a bit hard as it brings you back up again when you exit

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Evangelos K.

Great tool for a smaller property management company

2021-06-14

Pros

Calendar integration with my own ical (webisite), booking and Airbnb is great.

Cons

The booking page is integrated only with Wordpress.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Steven B.

Great product and better service

2020-12-04

My overall experience has been great.

Pros

I moved from another small property management system and was blown away by the software and customer service.

Cons

I believe Hostaway is working on a great number of new features and products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Erica P.

Hostawy

2021-03-19

As a new user I have been generally pleased with the product, that being said we are in the early days of our deployment of this software.

Pros

the channel manager and booking engine functions

Cons

Response time can be delayed due to timezone challenges.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Bonnie W.

Good vacation rental software

2021-11-03

Managing reservations, payment collection and communication for multiple properties.

Pros

Customer support has been excellent. Always quick turnaround, clear communication.

Cons

As with any software, integrations can be complex.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sharaya S.

Great Software

2021-08-06

Pros

The unified inbox and the task features so far

Cons

As a management company, we want to have a unified front and make it look like we are responding to all our messages instead of the property owners.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more