Hostaway Features

Hostaway

Vacation rental software for property management companies

4.5/5 (54 reviews)

Hostaway Feature Summary

  • Channel manager
  • Calendar sync
  • Availability management
  • Rate management
  • Dynamic pricing
  • Date blocking
  • Airbnb guest messaging
  • Custom website
  • Booking requests
  • Payment processing
  • Email integration
  • Automated emails
  • Email templates
  • Multi-user access
  • Booking synchronization
  • Activity Dashboard
  • Availability Indicator
  • Client Management
  • Client Portal
  • Commission Calculations
  • Commission Management
  • Communication Management
  • Customizable Reporting
  • Data Visualization
  • Inbox Management
  • Invoice Management
  • Monitoring
  • Partner Portal
  • Real Time Analytics
  • Real Time Data
  • Receiving
  • Recurring Tasks
  • Reporting & Statistics
  • SMS Integration
  • Synchronization Management
  • Transaction History

Competitor Feature Comparison

API
Activity Dashboard
Administrative Reporting
Automatic Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Calendar Management
Calendar Sync with Google
Channel Management
Client Management
Client Portal
Commission Calculations
Commission Management
Communication Management
Credit Card Integration
Credit Card Processing
Customizable Reporting
Customizable Templates
Data Synchronization
Data Visualization
Electronic Payments
Email Integration
Email Invitations & Reminders
Email Templates
Inbox Management
Invoice Management
Monitoring
Multi-Channel Management
Multiple User Accounts
Online Booking Integration
PCI DSS Compliance
Partner Portal
Price Management
Real Time Analytics
Real Time Data
Real Time Notifications
Receiving
Recurring Tasks
Reporting & Statistics
Reservations Management
Revenue Management
Room Booking
SMS Integration
Sales Reporting
Task Management
Template Management
Third Party Integration
Transaction History
User Management
Website Integration
Website Management
Visit WebsiteCompare App
API
Activity Dashboard
Administrative Reporting
Automatic Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Calendar Management
Calendar Sync with Google
Channel Management
Client Management
Client Portal
Commission Calculations
Commission Management
Communication Management
Credit Card Integration
Credit Card Processing
Customizable Reporting
Customizable Templates
Data Synchronization
Data Visualization
Electronic Payments
Email Integration
Email Invitations & Reminders
Email Templates
Inbox Management
Invoice Management
Monitoring
Multi-Channel Management
Multiple User Accounts
Online Booking Integration
PCI DSS Compliance
Partner Portal
Price Management
Real Time Analytics
Real Time Data
Real Time Notifications
Receiving
Recurring Tasks
Reporting & Statistics
Reservations Management
Revenue Management
Room Booking
SMS Integration
Sales Reporting
Task Management
Template Management
Third Party Integration
Transaction History
User Management
Website Integration
Website Management
Visit WebsiteCompare App
API
Activity Dashboard
Administrative Reporting
Automatic Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Calendar Management
Calendar Sync with Google
Channel Management
Client Management
Client Portal
Commission Calculations
Commission Management
Communication Management
Credit Card Integration
Credit Card Processing
Customizable Reporting
Customizable Templates
Data Synchronization
Data Visualization
Electronic Payments
Email Integration
Email Invitations & Reminders
Email Templates
Inbox Management
Invoice Management
Monitoring
Multi-Channel Management
Multiple User Accounts
Online Booking Integration
PCI DSS Compliance
Partner Portal
Price Management
Real Time Analytics
Real Time Data
Real Time Notifications
Receiving
Recurring Tasks
Reporting & Statistics
Reservations Management
Revenue Management
Room Booking
SMS Integration
Sales Reporting
Task Management
Template Management
Third Party Integration
Transaction History
User Management
Website Integration
Website Management
Visit WebsiteCompare App

Mobile apps

iOS App


16 reviews

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


37 reviews

Hostaway Feature Reviews

25 reviewers had the following to say about Hostaway's features:

Tiago Andrade

The best channel manager + pms

2016-06-10

Also the calendar management is easy and effective.

Pros

Design User experience Functionalities

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
landon goold

Hardest working team in the vacation rental software industry!

2019-05-09

Pros

They continue to make improvements and make it easier to use and more functional for vacation rental managers.

Cons

It does not have integrated automatic credit card processing and a few other features are missing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rebecca Tupper

Lots of complication for no benefit

2017-02-17

Far from the promise of streamlining bookings and management, hostaway has only added another layer of complication.

Pros

Na

Cons

The fact that it doesn't work, creates problems and provides no benefit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
José Rocha

The software that manages your bookings on differents channels!!

2016-06-22

Hostaway eases the hte booking process of the same listing on different channels! Hostaway sycns (in a 10 minutes period) main information such calendar availability and prices based on Airbnb listing (you may also choose a markup % for different channels)!

Pros

User friendly!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrea Heaney

Excellent product and service

2020-04-05

Great service all round and easy to use

Pros

Automatically updates and syncs my calendar across booking platforms.

Cons

One of our booking platforms would not allow automated messages as we did not have enough properties listed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 1-10 employees)

Hostaway Has Streamlined Many Aspects of My Business

2019-01-14

Due to their commitment to their customers and the time and care, they have spent with me, and the fact that they are growing every single day despite the success level they have already reached; Hostaway is a company I plan to stay with for the rest of my vacation rental management career.

Pros

What I love most about Hostaway is the ability to organize guest info and messaging onto one platform which has enabled the fastest guest response rates of my entire career.

Cons

They even take suggestions for additional features that a property management service can prove they need and they are currently working at developing a feature I suggested myself for Q2 2019 release!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sylvain Boulet-Gercourt

Happy of the product

2017-02-23

They are still some features we would like to see as booking widget for website.

Pros

Easy to use

Cons

needs booking widget for website

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
christopher askew

Great start but poor functionality

2018-08-02

Nothing

Pros

Think Airbnb over booking,com

Cons

Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Josh Wilson

Hostaway Vacation Rental Software

2018-12-05

It can be used by not only the owner but it can also be used by a property manager, it appears to me that it can be used simultaneously to manage many different properties and to tackle a lot of challenges that property managers face.

Pros

Able to have direct bookings from site has easily made it easier to generate more revenue and easier on the end user.

Cons

Not sure that a mobile app was the best thing to add into the capabilities or focus as it is so much easier to use a computer to access and better overall use.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
John Bhimji

Great overall, customer support needs improvement. Integration with some channels slow.

2018-05-08

All in one place platform

Pros

Good all in one package, easy integration with Airbnb, good layout, each unit calendar is good, the same basis as Airbnb.

Cons

Revenue manager needs improvement. 2 months later and still not connected to my major bookings provider.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Denning

I love using Hostaway

2020-10-14

I love using Hostaway. It's not the cheapest product; however, it's nice to have all the features I want in one place instead of slapping together a few cheaper products to try to get the same result.

Pros

If there's something that could be better, it's easy to communicate with the support team and find out what I'm doing wrong or have them plan out an update.

Cons

The booking engine could look better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Moira O'Brien

Overall a good product

2017-02-28

As a time and effort saver, even in its present partly developed state, this is a very usable product. There are still a few hiccups but so long as one is aware of them, they do not detract from the usability, merely that the additional functionality can't yet be relied upon, specifically the automation which has not worked for us. Overall, we are very pleased and would not like to be without it!

Pros

Automated connection to AirBnB and Booking.com ensuring that there is no double booking.

Cons

Automation not yet working

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Frank Sander

Best booking app for hosts on the global market

2017-02-18

Easy to use interface, speedy synchronization of various booking platforms, constantly improving functionality and the BEST customer service one can think of, makes this clever software the best on the market!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Margo Saxberg

Extremely good

2020-10-17

Pros

I have been user for many years and day by day its coming better

Cons

We want to sell more products for our guests at the same time they use our booking engine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kalyn Hoffman

Verified Reviewer

Good first impressions

2017-07-13

Pros

Hostaway streamlines the rental system by combining bookings from several medias.

Cons

I have not contacted customer service yet, so I can't comment on the service communication however, it does seem like they've had an influx of customers resulting in a slightly less personal experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Serena Somani

Makes my day more efficient

2020-02-04

They offer a product that is easy to navigate quickly.

Pros

Automations are life changing :P Price point can't be beat!

Cons

) I have just added Stripe payments with HostAway which is great too!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Vasilis Diakogeorgiou

The Best Channel Manager

2019-11-08

Hostaway is an excellent channel manager.

Pros

Ease of use Availability Synchronisation Price Synchronisation Wordpress Plugin Messages And Many many other features

Cons

A few times I have asked for something that is not available, the Hostaway Team added it to their "To do list" and gets it done very soon!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
scott testa

STAY AWAY !!!! TRIED CANCELLING ACCOUNT MULTIPLE TIMES HAD TO DISPUTE CHARGES

2017-04-26

had to dispute charges on credit card

Pros

nothing

Cons

bad interface support and customer support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

0/10

Recommendations to others considering Hostaway

avoid

Source: Capterra
Helpful?   Yes   No
Read more
Pawe Ptasznik

Just superb

2017-02-24

I have to really admit that hosteway from the early beginning is the only one channel manager I use.

Pros

Easy dashboard, multi new addons, useful, essentials

Cons

Not accurate "earnings section" lack of precise currency exchange and missing externals fee like cleanings

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Hostaway


Thank you Pawe

Read more
Aleksandra Zinoveva

This is what you need for your business

2020-03-25

Pros

I have used another channels manager before and to compare to them this is the best!

Cons

May be would be good to make an option to copy prices for another apartment (because I have 4 same apartment in the same building), so I don't need to spend my time to make prices for similar apartments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rebecca Sither

Hostaway, yet another amazing booking software.

2018-05-10

Pros

Whenever there is a problem or there is an issue setting up the interface, Host away staff is there 24/7 to help with any questions.

Cons

The payment process has been a bit clunky at times, but that may have just been our server.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Raphael Castelnuovo

Quite good but still some work has to be done!

2017-02-17

Some improvements can still be done, for example the mobile app (as we know that now almost everybody uses mobile for work and to manage properties).

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rene Theil

A great Product that listens to users...

2020-10-14

The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.

Pros

Clear user interface that is not complicated.

Cons

Like many of the similar products it does not have all in it what we would need (Like good Owners Reporting Tool) but it is 90% of what we need to run our business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrey Barkanov

my small experience with app

2017-02-23

easy to use, informative personal kind and skilled thank you easy to use, informative personal kind and skilled thank you easy to use, informative personal kind and skilled thank you easy to use, informative personal kind and skilled thank you

Pros

informative

Cons

price

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Hostaway

not

Source: Capterra
Helpful?   Yes   No
Read more
Gary Fox

The team makes the product

2020-04-20

Pros

After trying many alternative solutions on the market, we finally found Hostaway. While not perfect, it outperformers their rivals and offers a far more cost effective solution. The best bit however, is the people behind the product. Whenever we encountered a challenge or an issue, the Hostaway team worked to solve it rapidly. What impressed me most was that during the Covid-19 issue, the [SENSITIVE CONTENT HIDDEN] was on the phone, helping customers. That says it all really. Would recommend.

Cons

Would have liked easier setup process as it required changing of all logins.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more