Hostaway Pricing Plan & Cost Guide

Hostaway

Vacation rental software for property management companies

4.62/5 (117 reviews)

Hostaway Pricing

Pricing model: Subscription

Hostaway offers different pricing options based on monthly subscriptions. Contact us for your own customized pricing plan based on your needs.

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Hostaway Pricing Reviews

Pros
  • The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry.Josh P.Read the full review
  • The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting.Daniel D.Read the full review
  • We've had an excellent experience thus far. From the seamless integrations with all OTA channels to the free booking engine website to drive direct bookings; Hostaway has been really helpful.Samuel A.Read the full review
Cons
  • Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.christopher a.Read the full review
  • Constant double bookings and horrible support.Roy Y.Read the full review
  • Response time can be delayed due to timezone challenges.Erica P.Read the full review
93%
recommended this to a friend or a colleague

25 reviewers had the following to say about Hostaway's pricing:

Daniel D.

I love using Hostaway

Used daily for less than 6 months
Reviewed 2020-10-14
Review Source: Capterra

I love using Hostaway. It's not the cheapest product; however, it's nice to have all the features I want in one place instead of slapping together a few cheaper products to try to get the same result.

Pros
The thing I like most about Hostaway is the ease of use. I manage my properties while working another job, so I need automation. The automated messaging and task creation with saved checklists really saves a ton of time. My cleaner also really likes it because he can just update the cleaning tasks via the app. I really only have to answer one-off questions from guests because I'm able to seamlessly communicate everything through my automated messages. The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting. If there's something that could be better, it's easy to communicate with the support team and find out what I'm doing wrong or have them plan out an update. Even though the team is in a different time zone, I always get responses within 24 hours and everyone is really nice. I already love the product, but knowing that things will continually improve is what makes this product a no brainer for me to use.

Cons
The booking engine could look better. I used the WordPress plugin and don't love the overall look; however, I figured by the time guests get to that point on my website they're already very interested in booking and won't be turned off by the look.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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dorina n.

The best customer support

Used weekly for less than 6 months
Reviewed 2017-02-23
Review Source: Capterra

I am very pleased with hostaway support. Whenever I had problems or questions they replied very soon with help.

Pros
It is cheaper than others. The support replies very fast.

Cons
there are not enough websites to list the apartment compared to some other sites. The whole point of using a managing website is to be able to list the space on multiple websites.

Response from Hostaway


Dear Dorina, thank you for the feedback! Since you left the review we have implemented multiple new websites including FindRentals, Housestay and Tripadvisor. Many more will come soon!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Josh P.

Great customer support with people that want to see you succeed

Used daily for less than 6 months
Reviewed 2021-04-26
Review Source: Capterra

Great people that value you as a customer.

Pros
Great integrations, with clear step by step details on set up. Excellent automation features, phone app is great for tasks. Overall does much that other PMS are offering at a better price. The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry

Cons
Would be great to add maintenence costs to the financial analytics and automate monthly reports.

Response from Hostaway


Dear Josh, thank you so much for your review. We're happy to tell you that the maintenance costs are now included in the owner statements - please reach out to support to get it activated for you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christos S.

Happy Customer

Used daily for 6-12 months
Reviewed 2020-11-01
Review Source: Capterra

What you see is what you get and they are still improving it!

Pros
After changing 3 PMS's we finally find a PMS that much our needs and it comes at an affordable price.

Cons
Easy to use, a very nice calendar, good reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sergio S.

Great product, but some bugs and missing features.

Used daily for less than 6 months
Reviewed 2021-06-04
Review Source: Capterra

Overall a great product, just need to work a few minor bugs and add a few features

Pros
Ability to sync prices with Beyond Pricing, granular permissions for users, Wordpress plugin, great support and onboarding team.

Cons
No HTML email notifications, only text Some UI bugs Financial reporting a little buggy for CSV imported reservations Unable to manage VRBO messages, only emails Cannot sync multiple VRBO accounts

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrey B.

my small experience with app

Used daily for less than 6 months
Reviewed 2017-02-23
Review Source: Capterra

easy to use, informative personal kind and skilled thank you easy to use, informative personal kind and skilled thank you easy to use, informative personal kind and skilled thank you easy to use, informative personal kind and skilled thank you

Pros
informative

Cons
price

Response from Hostaway


Dear Andey, thank you so much for the review. Also in vacation rental software, you get what you pay for, and we hope you find that we provide good value.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Filipe S.

Nice to use

Used monthly for 1-2 years
Reviewed 2017-02-17
Review Source: Capterra

Nice to use, Nice to use, Nice to use, Nice to use, Nice to use, Nice to use, Nice to use, Nice to use, Nice to use, Nice to use,

Pros
Simplicity

Cons
Price

Response from Hostaway


Dear Filipe, thank you so much for your review. We still haven't been able to sit together for a coffee in Porto, but the day will come soon! We hope to work together for many years to come.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Santia F.

Great Software to Help ease Workflow

Used daily for 1-2 years
Reviewed 2020-11-03
Review Source: Capterra

Over all Hostaway has helped us to scale and automate. It gets the job done.

Pros
The features we love most about this product is the ability to automate messages and time of the day. The ability to change our prices and mark up prices.

Cons
I wish it had a nicer looking website. The Finance statements are also inaccurate but they are working to improve both features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Manuel K.

Great software for Vacation rental management

Used daily for less than 6 months
Reviewed 2021-02-08
Review Source: Capterra

Pros
Its quality-price ratio, easy to use plataform and great support service.

Cons
It can do way better on messager platform and on direct booking engine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vasilis D.

The Best Channel Manager

Used daily for 2+ years
Reviewed 2019-11-08
Review Source: Capterra

Hostaway is an excellent channel manager. I have been using it the last 3 years between my team and has helped to organise my properties with ease! Everything is synced between all channels, prices, availabilities etc. With task manager my cleaners are all informed on when they have to visit a propertiy and all the details they have to take care. The Hostaway team is always there for me, at any question I might have and always get under consideration any feature proposal!! Overall, I would not change the Hostaway at all!! Thank you very much Hostaway team!Keep Up!

Pros
Ease of use Availability Synchronisation Price Synchronisation Wordpress Plugin Messages And Many many other features

Cons
There is nothing I don't like with Hostaway. A few times I have asked for something that is not available, the Hostaway Team added it to their "To do list" and gets it done very soon!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Serena S.

Makes my day more efficient

Used daily for less than 6 months
Reviewed 2020-02-04
Review Source: Capterra

Excellent quick replies on questions. They offer a product that is easy to navigate quickly.

Pros
LOVE IT - so easy on mobile! Automations are life changing :P Price point can't be beat!

Cons
Wanting more services so I can continue making my life easier! :) I have just added Stripe payments with HostAway which is great too!

Response from Hostaway


Dear Serena, we appreciate your feedback and hope that you've enjoyed the massive improvements we've made since you left your review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robert W.

Excellent service

Reviewed 2017-02-23
Review Source: Capterra

Helped me get on top of my account, kept prices accurate and generated more business. I highly recommend.

Response from Hostaway


Dear Robert, thank you so much for your kind words! Our customer's success is our success, and if you're happy we're happy. We look forward to working with you for many years to come!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Aleksandra Z.

This is what you need for your business

Used daily for 6-12 months
Reviewed 2020-03-25
Review Source: Capterra

Pros
I have used another channels manager before and to compare to them this is the best! I don't have any problems with synchronisation, no overbooking, that makes my life much easier )) As well I save lot of time on messages. Because you can use automations in Hostaway. This software is easy to use, big advantage is app for your phone. And I would like to mention that this team is really working hard and they always improve this software, they listen you! You don't need 80 channels to sell your apartment. Hostaway has enough channels for max occupancy rate.

Cons
May be would be good to make an option to copy prices for another apartment (because I have 4 same apartment in the same building), so I don't need to spend my time to make prices for similar apartments.

Response from Hostaway


Dear Alexandra, thank you so much for your kind words and recognition for our mobile app. As you can see from older reviews, we take customer feedback personally and always strive to build tools that help our customers grow. After all, one of our company values is Our Customer's Success is Our Success.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christopher D.

HostAway is making my business SO much easier

Used daily for less than 6 months
Reviewed 2021-03-18
Review Source: Capterra

I'd rate my experience to date as a 10 out of 10

Pros
Support for getting started has been abundant and thorough The product itself is intuitive, user friendly Hostaway's pricing/business model fits perfectly with my type of vacation rental business

Cons
Not so far, really. It could have a few more features, which i understand are in the works.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Tiago A.

The best channel manager + pms

Used daily for less than 6 months
Reviewed 2016-06-10
Review Source: Capterra

Hostaway is a new software that allows you to work multiple OTAs in a ver easy way. The price management is very easy. Also the calendar management is easy and effective.

Pros
Design User experience Functionalities

Response from Hostaway


Dear Tiago, it is working with great people such as yourself that makes us strive to improve our platform and make your life easier. Thank you for your support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brian M.

Hostaway review

Used daily for 1-2 years
Reviewed 2021-04-15
Review Source: Capterra

Pros
Great PMS software for booking diary management across 5 platforms, scheduling cleaning tasks, financial reporting and messaging. Clear user interface. Great support via live chat. All at a very competitive price. Great onboarding.

Cons
None really. The onboarding process was smooth, it did not take too long to learn the software and it makes running our business much easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Korneel D.

Best Channel manager software I've used

Used daily for 1-2 years
Reviewed 2020-10-27
Review Source: Capterra

As I said before, me and my team are a big fan. Functionalities are almost everything I need. The overview is very good. And I never encountered a glitch, something I appreciate a lot! Also, costumer service is really good. Pricing could be better but is OK.

Pros
After using several other channel manager software for my 8 unit Boutique Hotel, I discovered Hostaway about 2 years ago. I truly like the integrated features for my 3 channels (Airbnb, Booking.com & own website). It gives a clear and straightforward overview of the calendar & pricing. Easy to adjust pricing by day & by channel individually. I'm a big fan of the automated messages (set-up), as it saves us heaps of time. Also, we never encountered any issues with sending out & receiving messages (very important!). I'm a big fan.

Cons
Although, I use the mobile app several times a day, it can use some adjustments. I'ts not the best app there is in form a style and overview. On the other hand it's relatively fast & very easy to use. And also here, it always works.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sean R.

Excellent Software

Used weekly for less than 6 months
Reviewed 2017-02-17
Review Source: Capterra

As an independent property manager, I have been looking for a low-cost solution to help manage my vacation rentals. A lot of the online PMS solutions out there are just too bloated and expensive. Since I manage less than 10 rentals, I needed something with reasonable costs and that fit my workflow. Hostaway is an Airbnb first platform which is great since that is where I earn most of my business. They are able to propagate the Airbnb listing on many other platforms and sync my calendars and rates. There are a few glitches and learning curves to overcome but the customer service has been very responsive. Overall, I'm very happy that I found Hostaway and I will continue to use them.

Pros
It fits my workflow and has great features. Not too bloated like other PMS solutions. Excellent for freelance property managers.

Cons
There are some glitches but overall the software is easy to use and navigate.

Response from Hostaway


Dear Sean, I have personally enjoyed working with you over the years. It's fantastic to see your business thriving, and you have helped us build one the best vacation rental platforms out there. We owe it all to you, thank you for your support and feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Katie R.

The best channel manager!!

Used daily for less than 6 months
Reviewed 2021-01-20
Review Source: Capterra

[SENSITIVE CONTENT HIDDEN] was great!

Pros
Use of function and price analysis on the mobile app is a huge plus, guest messaging is easy and straight forward. Highly recommend if I’m the go a lot and not always using a desktop, not too bad/lag as well.

Cons
Only thing was the fact they’re overseas and time zone difference but they’re now they have 24 hour support!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tonia B.

Executive World Travel - Review

Used weekly for less than 6 months
Reviewed 2017-02-17
Review Source: Capterra

As a home based travel agent I found that this site is: Good prices Easy you to use They give you choices International user friendly I am able to give my clients a few choices so that can decide what is best for their budget.

Pros
It is easy to navigate

Cons
N/A

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Jerod M.

Great all around product and service

Used daily for 1-2 years
Reviewed 2020-11-19
Review Source: Capterra

Anytime we have needed customer support the staff is very knowledgeable and friendly. Overall we are very satisfied.

Pros
The pricing model is my favorite. You can choose to pay a flat fee or percentage based fee. It's very simple to use on the fly from my phone, although you can't do everything that you can on a desktop. It's definitely made managing our properties a breeze.

Cons
Sometimes we see glitches in the calendars on the app. If anything I think the app could be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Will B.

Solid so far.

Used daily for less than 6 months
Reviewed 2021-03-12
Review Source: Capterra

Positive

Pros
Simple to use, cost effective, scalable for our business.

Cons
I am still learning the ropes. Time will tell once we have gone through more reservations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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José R.

The software that manages your bookings on differents channels!!

Used daily for less than 6 months
Reviewed 2016-06-22
Review Source: Capterra

Hostaway eases the hte booking process of the same listing on different channels! Hostaway sycns (in a 10 minutes period) main information such calendar availability and prices based on Airbnb listing (you may also choose a markup % for different channels)! With Hostaway linking for instance Airbnb and Booking, you wont have any double booking for sure!!

Pros
User friendly!

Response from Hostaway


Dear Jose, you were one of our first 10 customers and we are still working together. We hope you enjoyed the t-shirt, we'd love to see a picture! We hope you stay safe and that we'll work together for many years to come.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Viktor K.

It works better then expected.

Used daily for less than 6 months
Reviewed 2017-02-18
Review Source: Capterra

I was searching the internet far and wide for a solution that would reliably sync our room. It does this without fail. What I like the most is the super fast support. I needed help to find some settings and had some general questions about pricing when the chat support came in handy. I've learned about the Hostawey platform trough a web forum when doing my research.

Pros
Simplicity of GUI and use.

Cons
Some features didn't work at first; multicalender didn't show occupation of rooms correctly.

Response from Hostaway


Dear Viktor, we kindly appreciate your feedback and have made lots of improvements since 2017. Thank you for your review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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landon g.

Hardest working team in the vacation rental software industry!

Used daily for 1-2 years
Reviewed 2019-05-09
Review Source: Capterra

Pros
Hostaway comes highly recommended from us as the clear cut best value for the money vacation rental software. For a relatively low per listing monthly fee everything is included. Perhaps the best part of Hostaway is their clear interest in improving their software. They continue to make improvements and make it easier to use and more functional for vacation rental managers. When I have an issue their support team is quick to respond to me and also quick to fix the issue. Once you begin working with Hostaway its clear to see the people behind it are the ones you want to align your business with.

Cons
It does not have all functionality of other vacation rental management softwares. It does not have integrated automatic credit card processing and a few other features are missing. However it was missing more features a year ago, but the Hostaway team continues to fill in the gaps!

Response from Hostaway


Dear Landon, we are humbled and honoured by your kind words. We don't talk much about it, but we work really hard to ensure our property managers succeed. Thank you for working with us!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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