I love the customizability of the software. I love that my company can do most of the work on our own without having to wait for Avature to configure.
Their all features are awesome and gave best service in return of their subscription plans.
Overall, it's been a great collaborative experience with the Avature team, particularly during implementations. Our solution specialists have helped with creative ideas to our unique business issues.
We do not know we have certain features (and it only takes them a minute to enable it) until we ask or raise a struggle to Avature. Could be a frustrating experience.
That I can not configure everything. And the queue time to complete a project is very inconvenient.
You have to pay for each and every little change. The way clients are managed is different too based on your acocunt level, so your customer service can vary widely.