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Human resources management software

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TriNet Pricing, Features, Reviews and Alternatives

TriNet FAQs

Q. Who are the typical users of TriNet?

TriNet has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

These products have better value for money


Q. What languages does TriNet support?

TriNet supports the following languages:
English


Q. Does TriNet support mobile devices?

TriNet supports the following devices:
Android, iPad, iPhone


Q. Does TriNet offer an API?

No, TriNet does not have an API available.


Q. What level of support does TriNet offer?

TriNet offers the following support options:
24/7 (Live rep), Chat

TriNet product overview

What is TriNet?

TriNet is a human resources management solution designed to help businesses in education, finance, life sciences, retail, technology, manufacturing, and other industries manage payroll, compliance, taxes, benefits, and more. The platform enables organizations to streamline the entire recruitment lifecycle, from hiring to onboarding and performance management.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat

Training options

In Person
Webinars
Live Online
Documentation

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Why am I seeing this?

TriNet features

Functionality

3.8

/5

41

Total features

15

2 categories

Most valued features by users

Reporting/Analytics
360 Degree Feedback
Applicant Tracking
Benefits Management
Employee Database
Employee Profiles
Learning & Development
Onboarding

Functionality contenders

TriNet users reviews

Overall Rating

3.8

/5

41

Positive reviews

73

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.32/10
Rating distribution

5

4

3

2

1

16

14

2

3

6

Pros
I love that TriNet just takes care of everything for you, they really are a full featured offering that has everything you need for HR/Payroll and benefits.
Overall we're very satisfied with TriNet - from the benefits offered to the functionality of the portal and the webinars provided to educate our staff on best practices.
The payroll invoice and payroll register are very clear and easy to use. I love that once you enter an employee's basic information, the employee logs into the portal and registers for benefits, etc.
Cons
I don't have enough time to list them all but here are the highlights: (1) They have made several serious mistakes in payroll that caused my and my team countless lost hours.
When I was "sold" on using TriNet I wasn't told that their technology was some of the worst I had seen.
They refused to confirm my employment via phone because it was against their policy.

Overall rating contenders

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Calvin C.

Computer & Network Security, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One stop shop for most things HR

Reviewed 5 years ago

Highly positive. There is some variability when it comes to customer service, some reps are either new or not as good as others, and some TriNet people are outstanding beyond belief.

Pros

The sheer variety of options and capabilities is excellent. Very good insurance options offered throughout the country.

Cons

Trinet tends to offer large company benefits, which is great, however, some of the competing providers are offering more tailored benefits typically seen in startup companies. It's only a minor issue.

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Phil P.

Marketing and Advertising, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great PEO and outsourced HR solution for small businesses

Reviewed 3 years ago

Overall, we've had a good experience with TriNet. The "outsourced HR" platform TriNet offers is the right decision for our small business so we don't have to invest in internal HR personnel.

Pros

TriNet helps us manage payroll, talent acquisition and retention, support for our employees, access to "big company" benefits and helps our management team with proactive risk mitigation and data compliance.

Cons

TriNet is expensive and the support we received for our company 401(k) plan was not good.

JS
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Josh S.

Computer Software, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Trinet is a scam

Reviewed 9 months ago

Trinet is a scam. They have very non-transparent pricing. With all of their reports, it is next to impossible to understand what you are paying. It turns out they are ripping off their customers. My monthly service fee has more than doubled in 3 years from $500 per month to $1100 per month. My worker's compensation has increased to $1400 per month per employee when the maximum payout is $1099...

Pros

Over five years ago, Trinet used to save me money on health insurance and time on payroll. Now it provides lousy service at insanely high prices.

Cons

Trinet is a scam. They have very non-transparent pricing. With all of their reports, it is next to impossible to understand what you are paying. It turns out they are ripping off their customers. My monthly service fee has more than doubled in 3 years from $500 per month to $1100 per month. My worker's compensation has increased to $1400 per month per employee when the maximum payout is $1099...

TS
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Tom S.

Nonprofit Organization Management, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Annual price increases of over 10%. Hidden charges

Reviewed 6 months ago

Will not use again. Shopping for a new provider

Pros

Product is a commodity so I don’t think they do anything better than anyone else.

Cons

Hidden charges. Exorbitant annual increases.

SG
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Sally G.

Computer Software, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Product is not bad; customer service is pretty bad

Reviewed 3 years ago

Overall, TriNet is a pretty good product, and it really takes the burden off a small startup employer who wants to attract and retain talent with high-level benefits plans. It's great that the payroll runs automatically unless there are changes, and the employee self-service registration works well. Customer service is definitely their weakness, and they have a lot of room for improvement there.

Pros

I like the interface for the product; from an administrator's perspective it's fairly easy to use with no training. The payroll invoice and payroll register are very clear and easy to use. I love that once you enter an employee's basic information, the employee logs into the portal and registers for benefits, etc.; so the administrator's work is lightened extensively. The product is really good for small startups who otherwise would not have a lot of resources for HR, Onboarding, Payroll, nor access to large-group benefits plans at large-group rates.

Cons

I think the reporting functionality lacks a lot of basic reports. I do not like how the I-9 process works. I like that there is online chat for support; however, it's not always effective at solving my problem or answering my question, and the support representatives frequently seem irritated to answer questions, etc.

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