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Paychex Flex Logo

A Simple Approach to HR, Payroll, and Benefits.

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Paychex Flex - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Paychex Flex overview

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Based on 1783 verified user reviews

What is Paychex Flex?

Paychex Flex is a payroll solution with key features that include direct deposit, tax compliance, payroll management, a self-service portal, W-2 preparation, payroll reporting, and more.

Who uses Paychex Flex?

Reviews for Paychex Flex come from a wide variety of industries, including medical practice (14% of reviewers), construction (6%), and hospital & health care (5%). The most frequent use case for Paychex Flex cited by reviewers is payroll (72% of reviewers).

What do users say about Paychex Flex pricing?

Some users say Paychex Flex offers affordable pricing and cost savings, and reviewers appreciate bundled features and occasional discounts. However, some users report high ongoing costs, unclear pricing, extra fees, and concerns about hidden charges.

Starting price


Pros & Cons

Tax Management

Payroll

Pay and Paycheck

Communication

Inconsistent customer communication

Inefficient time tracking

Paychex Flex’s user interface

Ease of use rating:

Paychex Flex pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(138)
3-4(765)
5(880)

What do users say about Paychex Flex?

Paychex Flex is a payroll solution with key features that include direct deposit, tax compliance, payroll management, a self-service portal, W-2 preparation, payroll reporting, and more.

Select to learn more


Who uses Paychex Flex?

Based on 1,783 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Medical Practice
Construction
Hospital & Health Care
Health, Wellness and Fitness
Others

Use cases

Payroll
Direct Deposit Payroll
Time Clock
Human Resources
Payroll Services

Paychex Flex's key features

GetApp's analysis of 205 verified user reviews collected between July 2021 and November 2024 identifies Paychex Flex's most critical features and summarizes user sentiment about those features.

Direct deposit

Reviewers appreciate Paychex Flex's direct deposit feature for its convenience and reliability. They report that employees receive their paychecks directly into their bank accounts on time, with the option to split deposits into multiple accounts. Users highlight the ease of setting up and managing direct deposits without needing payroll administrator intervention. They also value the early deposit capability around holidays and the system's security. However, some mention occasional issues with initial deposits for new hires. Of the 102 Paychex Flex users who gave detailed accounts of their use of Direct Deposit, 98% rated this feature as important or highly important.

See related user reviews

“One of the most appealing aspects of direct deposit is the convenience it provides to both employers and employees. Employees receive their paychecks directly into their bank accounts without needing to physically go to the bank to deposit a check. ”
JM

Jessica M.

Office Manager, Billing Specialist

“You can easily add and remove direct deposit accounts and designate percentages or flat rate amounts into certain accounts with the click of a button. This can be changes easily without contacting the payroll administrator.”
ST

Susan T.

OPERATIONS MANAGER


Payroll management

Users report that Paychex Flex simplifies payroll management with efficient batch controls and biweekly templates. They appreciate the ability to manage payroll for hourly employees, track hours, and handle PTO easily. Reviewers indicate that the software is user-friendly and offers excellent customer support. However, some find the interface not intuitive for entering hours and reporting. They also mention the need for more consistent support and better notification systems for payroll processing. Of the 86 Paychex Flex users who gave detailed accounts of their use of Payroll Management, 93% rated this feature as important or highly important.

See related user reviews

“The payroll management allows us to vert efficiently manage payroll for users and look into any questions regarding pay.”
IB

Ian B.

Network Operations Center Manager

“Payroll has been made much simpler with the use of paychex flex payroll management. We started using it and the bookkeeping has been more accurate and on time since inception.”
IB

Ian B.

Prevent Manager


Tax compliance

Reviewers indicate that Paychex Flex's tax compliance capabilities are valuable for automatically filing, calculating, and paying payroll taxes. They appreciate the ease of accessing and managing tax documents and the peace of mind knowing taxes are handled correctly. Users mention the convenience of having all tax information in one place and the timely notifications for tax payments. However, some users report issues with incorrect filings and slow responses from the tax team. Of the 66 Paychex Flex users who gave detailed accounts of their use of Tax Compliance, 92% rated this feature as important or highly important.

See related user reviews

“Automatically files, calculates and pays payroll taxes with a click of a button. This feature makes reporting taxes a smoother process. ”
CH

Cindy H.

Human Resources

“The integration of paychex with tax filling ensures that I no longer have tax issues as compliance has become inherent with the payroll management ”
JM

John M.

Lead consultant


Self service portal

Users find Paychex Flex's self-service portal easy to use and efficient for managing personal information, viewing paystubs, and accessing tax documents. They appreciate the ability to handle HR-related tasks without contacting HR departments. Reviewers highlight the portal's user-friendly interface and the convenience it offers employees for clocking in and out, tracking hours, and managing PTO. However, some users mention occasional login issues and the need for a more intuitive design. Of the 44 Paychex Flex users who gave detailed accounts of their use of Self Service Portal, 91% rated this feature as important or highly important.

See related user reviews

“Great that my staff can retrieve their paycheck stubs and tax reporting on their own without taking up my time.”
AP

Ardith P.

Owner/Manager

“The self service portal is super easy to use and I am able to direct any employee to the self serve portal rather than looking through and constantly pulling payroll records. ”
LS

Laura S.

Office Manager


W-2 preparation

Reviewers appreciate Paychex Flex's W-2 preparation capabilities for their accuracy and timeliness. They report that employees can access their W-2s online, which simplifies tax filing. Users value the automated process of preparing and mailing W-2s directly to employees, reducing the administrative burden. They also highlight the convenience of having W-2s available in the self-service portal. However, some users mention issues with late W-2s and the need for better address management. Of the 74 Paychex Flex users who gave detailed accounts of their use of W-2 Preparation, 91% rated this feature as important or highly important.

See related user reviews

“We are able to get W-2's our much faster and employees can login and self service with the Paychex Flex application.”
LD

Leah D.

Office Administrator

“EMPLOYEES ARE ABLE TO VIEW THEIR W2 AT THE FIRST OF THE YEAR. EACH IS CALCUKLATED BY PAYCHEX, WHICH SAVES ALOT OF TIME AS A MANAGER”
JK

JILLIAN K.

OFFICE MANAGER


Payroll reporting

Users appreciate Paychex Flex's payroll reporting capabilities for their organization and accuracy. They report that basic reports are available quickly after payroll submission and are useful for tracking payments, hours worked, and tax information. Reviewers find the reporting module user-friendly but note that finding specific reports can be challenging. They value the ability to generate reports for various departments and purposes. However, some users mention difficulties with accessing non-standard reports and the need for better training on report generation. Of the 74 Paychex Flex users who gave detailed accounts of their use of Payroll Reporting, 89% rated this feature as important or highly important.

See related user reviews

“Basic reports are usually complete and available within 30 minutes of payroll being submitted. No 5 star rating because the ability to get anything other than the standard reports is an exercise in futility.”
DS

David S.

President

“They had a pretty sophisticated & user-friendly reporting module, but there were a LOT of report options, some of which sound very similar, and it can be difficult to find exactly what you're looking for if you haven't already identified the appropriate report to use. ”
CF

Cody F.

Finance Director


All Paychex Flex features

Features rating:

Billing & invoicing
Payroll integration
Candidate management
Team management
Leave tracking
Clock in/out
Interview management
Compensation statements
Customizable fields
Customizable reports
Incentive management
Dashboard
HSA/FSA administration
Deduction management
Goal management
Employee portal
Employee time tracking
For mobile
Real-Time updates
Online benefits enrollment
Accounting
Payment gateway integration
Activity tracking
Audit trail
Attendance tracking
Timesheet management
Time off management
Benefits dashboard
Tax calculation
Real-Time reporting
Mobile app
Employee management
Data security
HR management
Job posting
Access controls/permissions
Employee engagement
Training management
Process/Workflow automation
Overtime calculation
Vacation/Leave tracking
Employee profiles
Data import/export
Reporting/Analytics
Employee database
Employee onboarding
Mobile access
Alerts/Notifications
Employee self service
Sick leave tracking
Activity dashboard
Compensation management
Onboarding
Compliance management
Employee scheduling
Reporting & statistics
401(k) tracking
Benefits management
Calendar management
Approval process control
Document management
Split deposits
Time tracking
Applicant tracking
Reminders
API
Workflow management
Check printing
Break management
Biometric recognition
Multi-State
Performance management
1099 preparation
Customizable templates
Third-Party integrations
FMLA administration
Background screening
Recruitment management
Wage garnishment
Payroll outsourcing
Tax management
Payment reconciliation
Time off requests
Payment links
Transaction monitoring
Payment fraud prevention
Web-based deployment
Workforce management
Orientation workflow management
Electronic forms
PCI compliance
Tax filing
Task management
Surveys & feedback
Predictive analytics
Succession planning
Status tracking
Search/Filter
Provider management
Punch card
Real-Time data
Role-Based permissions
Real-Time notifications
Retirement plan management
Document storage
Disability insurance administration
Digital wallet payments
Data connectors
Configurable workflow
Compensation plan modeling
Collaboration tools
COBRA administration
Client portal
Client management
Certification management
Budget management
Bonus management
Billable & non-billable hours
Benefits administration outsourcing
Automated scheduling
Attendance management
Assessment management
Application management
ACH payment processing
Accounting integration
ACA reporting
360 degree feedback
Organizational charting
Online time tracking
Online payments
Offboarding
Multiple payment options
Multi-Location
Market data analysis
Life insurance administration
Learning & development
Labor forecasting
Job description management
Internal hr
Insurance management
HIPAA compliant
Health insurance administration
Goal setting/tracking
For small businesses
For peo/aso
For accountants
Feedback management
Employee reward programs
Employee handbook
Employee benefits administration
Electronic signature

Paychex Flex awards

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Paychex Flex pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Paychex Flex Essentials

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Payroll Processing
  • Taxpay Payroll Tax Administration with W-2/1099
  • Employee Pay Options
  • Garnishment Payment Service
  • Employee Self-Service and Mobile Experience
  • Financial Wellness and Cashflow Assistance
  • Employee Onboarding
  • HR Library
  • Analytics and Reports Center
  • New Hire Reporting
  • Labor Posters

Paychex Flex Select

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Payroll Processing
  • Taxpay Payroll Tax Administration with W-2/1099
  • Employee Pay Options
  • Employee Self-Service and Mobile Experience
  • Financial Wellness and Cashflow Assistance
  • Learning Management System
  • Employee Onboarding
  • HR Library
  • Analytics and Reports Center
  • New Hire Reporting
  • Labor Posters

Paychex Flex Pro

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Payroll Processing
  • Taxpay Payroll Tax Administration with W-2/1099
  • Employee Pay Options
  • Garnishment Payment Service
  • General Ledger Service
  • Employee Self-Service and Mobile Experience
  • Financial Wellness and Cashflow Assistance
  • Learning Management System
  • Employee Onboarding
  • HR Library
  • Employee Handbook Builder
  • Pre-Employment Screening
  • Analytics and Reports Center
  • New Hire Reporting
  • Labor Posters
  • State Unemployment Insurance Service
  • Workers’ Compensation Payment Service or Report Service
  • General Ledger Integrations
  • General Ledger Service
  • State Unemployment Insurance Service
  • Garnishment Payment Service
  • Pre-Employment Screening

Paychex Flex Enterprise

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Payroll Processing
  • Taxpay Payroll Tax Administration with W-2/1099
  • Employee Pay Options
  • Garnishment Payment Service
  • General Ledger Service
  • Employee Self-Service and Mobile Experience
  • Financial Wellness and Cashflow Assistance
  • Learning Management System
  • Employee Onboarding
  • HR Library
  • Employee Handbook Builder
  • Pre-Employment Screening
  • Analytics and Reports Center
  • New Hire Reporting
  • Labor Posters
  • State Unemployment Insurance Service
  • Workers’ Compensation Payment Service or Report Service
  • General Ledger Integrations
  • Employee Perks and Discounts
  • Pre-Employment Screening
  • Learning Management System With Content
  • Enhanced Learning Library Plus Custom Content
  • Garnishment Payment Service
  • State Unemployment Insurance Service
  • General Ledger Service
  • Job Costing and Labor Distribution
  • Document Management
  • Paycheck Preview and Approval

HR Pro

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Payroll Processing
  • Taxpay Payroll Tax Administration with W-2/1099
  • Employee Pay Options
  • Garnishment Payment Service
  • General Ledger Service
  • Employee Self-Service and Mobile Experience
  • Financial Wellness and Cashflow Assistance
  • Learning Management System
  • Employee Onboarding
  • HR Library
  • Employee Handbook Builder
  • Pre-Employment Screening
  • Analytics and Reports Center
  • New Hire Reporting
  • Labor Posters
  • State Unemployment Insurance Service
  • Workers’ Compensation Payment Service or Report Service
  • General Ledger Integrations
  • Employee Perks and Discounts
  • Pre-Employment Screening
  • Learning Management System With Content
  • Enhanced Learning Library Plus Custom Content
  • Garnishment Payment Service
  • State Unemployment Insurance Service
  • General Ledger Service
  • Job Costing and Labor Distribution
  • Document Management
  • Paycheck Preview and Approval
  • Performance Management
  • Job Posting Website Integrations
  • Safety Services and OSHA Manual
  • Premium Only Plan
  • COBRA
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Retirement Plan (Recordkeeping and Administration)
  • Employee Assistance Program
  • Trainings and Seminars Led by an HR Expert
  • Dedicated HR Professional Guidance

HR PEO

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Payroll Processing
  • Taxpay Payroll Tax Administration with W-2/1099
  • Employee Pay Options
  • Garnishment Payment Service
  • General Ledger Service
  • Employee Self-Service and Mobile Experience
  • Financial Wellness and Cashflow Assistance
  • Learning Management System
  • Employee Onboarding
  • HR Library
  • Dedicated HR Professional Guidance
  • Employee Handbook Builder
  • Pre-Employment Screening
  • Analytics and Reports Center
  • New Hire Reporting
  • Labor Posters
  • State Unemployment Insurance Service
  • Workers’ Compensation Payment Service or Report Service
  • General Ledger Integrations
  • Employee Perks and Discounts
  • Pre-Employment Screening
  • Learning Management System With Content
  • Enhanced Learning Library Plus Custom Content
  • Garnishment Payment Service
  • State Unemployment Insurance Service
  • General Ledger Service
  • Job Costing and Labor Distribution
  • Document Management
  • Paycheck Preview and Approval
  • Performance Management
  • Job Posting Website Integrations
  • Safety Services and OSHA Manual
  • Premium Only Plan
  • COBRA
  • Retirement Plan (Recordkeeping and Administration)
  • Employee Assistance Program
  • Trainings and Seminars Led by an HR Expert
  • Benefits Administration
  • Group Health Benefits
  • Dental & Vision Insurance
  • Voluntary Insurance
  • Part-Time Employee Benefits
  • Life Insurance
  • Disability Insurance
  • Health Advocacy Service
  • Enhanced Safety Services and onsite support
  • Workers’ Compensation Coverage
  • Cyber Liability Coverage
  • Employment Practices Liability Coverage
  • Onboarding
  • HR Analytics, AI Insights, and Custom Reporting
  • HSA & FSA

User opinions about Paychex Flex price and value

Value for money rating:

Of 111 reviews that provide robust commentary on Paychex Flex's price and value, 51% mention it in a positive light.

Some reviewers feel that Paychex Flex offers good value for money, particularly for small businesses, as it combines affordability with reliability. They say the platform's broad range of features, strong customer support, and user-friendly interface justify the investment. Some users report that while the cost may be higher than some competitors, the additional features and support make it worthwhile. They appreciate the cost savings in the long run and find the pricing to be reasonable for the services provided.

However, some users indicate that Paychex Flex can be expensive, especially for businesses with a large number of employees or those requiring additional features. They mention that the pricing can be confusing and may increase over time, with some hidden costs and additional fees for certain functionalities. Reviewers also note the lack of a free trial, making it difficult to assess the software's value before committing. Some users report that the cost is not justified by the features offered, and they have found more cost-effective alternatives.

, and

To see what individual users think of Paychex Flex's cost and value, check out the review excerpts below.

“It offers a broad range of features, strong customer support, and a user-friendly interface, making it suitable for businesses of various sizes. While the cost may be a consideration for some, the value provided by the platform often justifies the investment.”
AB

Arina B.

Bookkeeper

“Our small family business was offered a flat $33/month service all inclusive by their sales rep.”
Verified reviewer profile picture

Alex D.

president

“I don't like that they entice you with a reduced rate for services, raise them substantially after a year and then require you to call every year to add the discount back to your account.”
ap

amy p.

executive director

Paychex Flex integrations (186)

Integrations rated by users

We looked at 1,783 user reviews to identify which products are mentioned as Paychex Flex integrations and how users feel about them.

Integration rating: 4.3 (7)

Many features did not work and setup is not really accessible and extremely difficult.

DA

David A.

COO

Connecteam logo
Connecteam

Integration rating: 5.0 (2)

Altametrics logo
Altametrics

Integration rating: 4.5 (2)

Deputy logo
Deputy

Integration rating: 4.0 (1)

Clover logo
Clover

Integration rating: 5.0 (1)

BambooHR logo
BambooHR

Integration rating: 5.0 (1)

Paychex Flex customer support

What do users say about Paychex Flex customer support?

Customer support rating:

We analyzed 255 verified user reviews to identify positive and negative aspects of Paychex Flex customer support.

A subset of reviewers appreciate having dedicated, responsive reps who address issues quickly and are easy to reach.

Multiple users mention 24/7 support availability and effective problem resolution, especially during urgent situations.

A number of users report inconsistent support quality, with slow response times and difficulty reaching knowledgeable staff.

Certain users find it frustrating to have multiple contacts for different issues and experience high turnover among support reps.

Support options

24/7 (live rep)
Email/help desk
Chat
Phone support

Training options

Live online
In person
Documentation
Webinars

To see what individual users say about Paychex Flex's customer support, check out the review snippets below.

“The main thin I appreciate the most from Paychex is the customer service and the way they are consistently available to answer questions and help with any issues we have experienced.”

Verified reviewer profile picture

Dale L.

Human Resources Manager

“I appreciate my service representative, who is responsive and helpful at a moments notice, which if there is a problem, there is no wait time to get it addressed. ”

KA

Kathy A.

Office manager

“As it has had a complete overhaul there are still very many bugs, many features didn't work correctly or at all yet, the customer service was unable to answer many of my questions because the software is different on their end and wouldn't know the answer to how to solve it on the users end.”

NM

Nate M.

HR/Marketing/IT

Paychex Flex FAQs

How do I clock in on Paychex Flex?

Depending on the time clock your company uses, you can clock in using a PIN code, proximity card, fingerprint scan, or iris scan, to log your working hours in Paychex Flex. The Paychex Flex Time mobile app for Android and iOS also lets you punch in and out, if enabled by your company.


Q. What is Paychex Flex used for?

Paychex Flex® is an all-in-one HR platform built to help businesses hire, pay, manage, and retain employees all from a single interface. Designed to grow alongside your organization, Paychex Flex combines intelligent technology with flexible support to simplify the full scope of human resource management. At the core of the platform is a connected suite of payroll, HR, benefits, and workforce management tools. Paychex Flex automates routine administrative tasks from payroll processing and tax management to benefits enrollment and scheduling. The all-in-one solution utilizes AI-enabled features such as intelligent payroll automation, predictive analytics and customizable dashboards, as well as AI-supported recruiting technology. For talent management, the platform consolidates recruiting, onboarding, and employee development into one experience. This streamlines hiring workflows and supports a more engaged workforce. Workforce management tools help managers optimize schedules and allocate resources more effectively, while self-service options give employees direct access to pay information, benefits, training resources, and financial management tools. Compliance is built into the platform. Paychex Flex monitors relevant changes to federal, state, and local employment law and automatically alerts businesses to required actions. Organizations can also work with a dedicated HR professional who can interpret regulations and apply them to their specific workplace, combining automated monitoring with human guidance. Reporting and data accuracy benefit from AI, as well. The platform helps organizations identify workforce trends, interpret complex employment data, and manage their people all within a single system of record. Every Paychex Flex user has complete access to in-platform tools and flexible support options at any time. Organizations can select the level of technology and support that best suits their current needs while maintaining the flexibility to adapt as they grow. The result is a platform that adapts to your organization, whether you're managing payroll for a small team or supporting a full HR function across multiple locations.


Q. What are the benefits of using Paychex Flex?

Paychex Flex® is an all-in-one HR platform built to help businesses hire, pay, manage, and retain employees all from a single interface. Designed to grow alongside your organization, Paychex Flex combines intelligent technology with flexible support to simplify the full scope of human resource management.
At the core of the platform is a connected suite of payroll, HR, benefits, and workforce management tools. Paychex Flex automates routine administrative tasks from payroll processing and tax management to benefits enrollment and scheduling. The all-in-one solution utilizes AI-enabled features such as intelligent payroll automation, predictive analytics and customizable dashboards, as well as AI-supported recruiting technology.
For talent management, the platform consolidates recruiting, onboarding, and employee development into one experience. This streamlines hiring workflows and supports a more engaged workforce. Workforce management tools help managers optimize schedules and allocate resources more effectively, while self-service options give employees direct access to pay information, benefits, training resources, and financial management tools.
Compliance is built into the platform. Paychex Flex monitors relevant changes to federal, state, and local employment law and automatically alerts businesses to required actions. Organizations can also work with a dedicated HR professional who can interpret regulations and apply them to their specific workplace, combining automated monitoring with human guidance.
Reporting and data accuracy benefit from AI, as well. The platform helps organizations identify workforce trends, interpret complex employment data, and manage their people all within a single system of record.
Every Paychex Flex user has complete access to in-platform tools and flexible support options at any time. Organizations can select the level of technology and support that best suits their current needs while maintaining the flexibility to adapt as they grow. The result is a platform that adapts to your organization, whether you're managing payroll for a small team or supporting a full HR function across multiple locations.


How do I request time off on Paychex Flex?

Time off can be requested from the Employee Dashboard in Paychex Flex Time, in the Time Off section, as long as your company has enabled this functionality.


What level of support does Paychex Flex offer?

Paychex Flex includes an in-app help center with how-to tutorials, step-by-step instructions, and videos, and Paychex also offers webinars, in-app live chat, and phone support during US working hours.


How do I log in to Paychex Flex?

Log into Paychex Flex on the web or through the Android or iOS mobile apps. Enter your username and password to log into the app.


What is the difference between Paychex and Paychex Flex?

Paychex Flex is an all-in-one technology platform for payroll and HR that allows employees to access and manage their personal information, pay stubs, W2 forms, and more. Paychex provides payroll services, HR services, employee benefits, business insurance, and employee time clocks, in addition to the Paychex Flex platform and apps.


How does Paychex Flex work?

Paychex Flex works by connecting HR administrators and employees through an all-in-one platform where employees can access and manage their personal details, pay stubs, and W-2 forms, and administrators are able to process payroll, manage employee profiles, and generate reports.


How do I process payroll on Paychex Flex?

The Payroll Center lists all payrolls you are responsible for - click on Begin next to the required payroll. The payroll grid can be customized to suit different business needs and filtered by employee or department for adding or editing salary amounts, hours worked, or hourly pay rates. Running totals are listed at the top of the page, and in the next step you can review worked hours and amounts paid, see a list of employees with no worked hours on this payroll, and access in-depth preprocessing reports. When the payroll is submitted, Paychex Flex holds the data for 15 minutes in case any edits are required, then automatically processes the payroll and notifies users.

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