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UKG Pro

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HR, Payroll, Talent, and Workforce Management

(26)

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UKG Pro Pricing

Pricing overview

Value for money rating

4.1

/5

593

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What users say

Overall experience is positive and worth the money.
Looks nice, positions itself as the best HRIS out there, but not worth the money. Has all the modules you would ever need though.

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Reviewers who mentioned pricing said:

TS
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Traci S.

Internet, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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UKG Pro does everything you need, if you put in the effort.

Reviewed 4 months ago

I have been pleasantly surprised with UKG Pro. I have experience with a wide variety of tools and I can confidently say that UKG Pro is at the top of my list with a good balance of affordability, ease of administration, and features/modules.

Pros

UKG Pro is a cost effective HCM that provides all bells and whistles...and let's you create bells and whistles of your own (aka configured fields). You can administer it internally without a dedicated engineer and if you are creative enough, you can do some pretty interesting things with it. The options to connect to other systems that leverage HR data is fantastic...and with some many choices, you can make just about any connection happen...

Cons

There are a few areas that I think are lacking, a main one being user interface. The UI is outdated and honestly, a bit overwhelming for infrequent users. I also have the experience of getting excited about implementing a new feature/module only to find some serious limitations (ex. HR Service Delivery does not update the Core data base so you have dual entry issues which is the bane of my existence)

DH
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Diana H.

Hospitality, 1,001-5,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great solution with a great price for enterprise

Reviewed 9 months ago
Pros

Scheduling & labor forecasting, mobile ability, overall look

Cons

This is to be determined as we have not implemented the system yet.

AP
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Amy P.

Aviation & Aerospace, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Sold a dream, delivered nothing but problems

Reviewed 18 days ago

The sales team sold us on the software because they touted a support team that would hold our hand from start to finish and make sure we were never left hanging. Instead, we got UKG project managers who were completely disorganized and nonresponsive, our integration feeds took more than 18 months to create, UKG support took weeks or sometimes literal months to answer our questions, and when UKG drops the ball they still make the customer pay the price for it. We have been on this system for 3 years and still do not have all of our benefits feeds working correctly.

Pros

UKGPro has a huge expanse of capabilities and can be highly customized. It's capable of covering most, if not all, needed HR functions.

Cons

You have to be an expert in the system to get everything to work together correctly. UKG's support is abysmal. Reporting is extremely challenging and UKG forces customers to pay for everything they possibly can. We were left waiting for weeks or months for answers during launch. We are now being forced to pay an additional annual cost to update benefits administration because UKG is not updating their software, but of course they're not discounting our normal fees for the software.

KE
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Kristen E.

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Thrilled TO LEAVE UKG!

Reviewed 20 days ago

The worst. Will never go back. It is impossible to find affordable employees who have UKG experience.

Pros

If you have a vast budget, this could be a great product for you. But you absolutely will spend a fortune for all the bells and whistles. Take your existing budget and triple it. Invoices come non-stop.

Cons

The contract is impossible to get out of. The cost goes up by 10% each year and you MUST give an extensive notice or the contract auto renew annually. We got stuck paying for ACA and had to move it to a new company as they prepared ACA filing after we terminated our contract adn they refused to refund us. Be very careful wiht UKG, they make up random charges..invoices come in at every turn. IT is...

VJ
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Vanessa J.

Nonprofit Organization Management, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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UKG Pro Review

Reviewed 4 months ago
Pros

Cost, their modules, integrations with other systems, the look/feel, user-friendliness of the modules, their security platform, user interface experience, global support and overall organization.

Cons

At the time, we wanted to go with their Ulit-Time Mgmt for timesheets, but they were in the midst of sunsetting that module, so we were forced to move to their Ulti Time and Attendance module. Other than that minor hiccup, there is nothing else that I dislike about UKG Pro.

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Katrina V.

Hospital & Health Care, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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UKG is an excellent tool for managing employees

Reviewed 8 months ago

Recruiting from a wider pool of candidates has been made easier by the system's seamless integration. This program has helped facilitate a steady stream of qualified applicants, which has decreased the cost per employee and shortened the time to recruit.

Pros

UKG is used for personnel record keeping in my company. To wit: data backup, payroll processing, tax preparation, employee onboarding, and regulatory education. We integrated UKG with our payroll systems and created an easy-to-use portal for employees and management.

Cons

Some systems require lengthy builds and troubleshooting to integrate with. There is room for improvement in how healthcare EMR systems and time management are integrated. There may be a delay in page refresh rates as a result of increased personalization of employee landing pages.

JH
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Jaymi H.

Civic & Social Organization, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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An Overview of Ultipro

Reviewed 9 months ago

I use it every day 8 -10 hours a day.

Pros

I like that UltiPro offers a lot of features and ease for employees. For the most part it works pretty well but there are many areas that always get ignored when new features are implemented. Please see below.

Cons

I dislike the fact that we are very limited on the module of time management and Core not lining up and having to use a bridge file to import the time. This has been daunting to our agency as we need Cost centers in Salary employee timesheets to reflect where the person actually worked instead of just reverting to the allocated earnings in core. I also dislike that pending pay does not allow you to enter the employee's name once and add all the deductions or earnings you want to input. You have to do the same process over and over. Time consuming and outdated. I wish there were more features in preventing PTO from going over 40 hours.

CL
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Cynthia L.

Veterinary, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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I'm Sad to Say....

Reviewed a year ago

Let me start by saying that it used to be great system and in the past I was a huge supporter of UltiPro and Kronos, and I thought they had the best systems out there from a payroll perspective - much easier to use than either Workday or SAP, and they had excellent support. And you were in control - you didn't need to hire a ton of expensive pseudo-IT people to run your department. Sadly, that's...

Pros

I absolutely love the reporting capabilities in the core system. UKG uses Cognos, and you can literally write a custom report in minutes and pick up pretty much any field in the database and export it to Excel or PDF or whatever format you're looking for. You can schedule reports that can be automatically sent to your users and they can only see what their role and security allows them to see, you can create dashboards and interface files - whatever you need from a reporting perspective is at your fingertips. And it's as easy as drag and drop. I can't stress enough how useful this feature is.

Cons

I hate how long it takes to perform simple tasks, and I am horrified by the fact that they no longer provide test environments - to me it's not an option to test in production. We had to fight and beg for months to get them to make an "exception" for us, and frankly would have moved in another direction had they not eventually given in. The product and support, both of which used to make the system different from the other offerings on the market, have gone so far downhill in such a short time it's astonishing. Be prepared to have to go to a ton of different screens to get basic information or to perform an everyday task. And forget about getting any support. You can open tickets but no one is going to respond no matter how much you beg for help.

JB
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Jeanne B.

Publishing, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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UltiPro is a great investment

Reviewed 5 years ago

We have had a favorable overall experience with UltiPro since going live in October 2016. The support team we have now is incredibly responsive to our requests and the functions in UltiPro have improved the quality of our internal processes. When there have been issues with support, etc. UltiPro has been very quick to resolve the issue. They take client feedback very seriously.

Pros

Implementing UltiPro has allowed us to streamline many functions that were performed manually with paper documents. Internal staff transfers, promotions, salary changes, etc. are now handled within the UltiPro system (including approvals) where prior to that, paper forms had to be manually signed off by multiple managers before submitting them to HR for processing. Our benefit enrollment process...

Cons

This is rather minor, but there are functions I would like to create in UltiPro that I don't have access to do as an Administrator. I must submit them to UltiPro Support Team and some of the functions require an additional cost. It's not a lot, but it's just the principal.

JG
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Janine G.

Machinery, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Expensive Option with some benefits

Reviewed 2 years ago
Pros

Allows for customization. Has great reporting capabilities.

Cons

We tried to use UKG as the one place for HR. Unfortunately, several modules (recruiting, onboarding, performance management) are offered, but they all lack the functionality to make them add value to our organization. We dropped PM because it was so difficult to use. We are also looking at alternatives to ATS and Onboarding. I am not a fan of their support model. I really don't even know my CSR.

MM
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Michael M.

Banking, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ultipro is great!

Reviewed 4 years ago

Overall the product works great, and my company states it is an affordable alternative.

Pros

We have been using Ultipro for about 4 years, and it works great. We manage our time sheets, as well as employee performances in the program.

Cons

My biggest con as a user is having a difficult time telling when I punched out, or if I had just punched out minutes ago. This causes a lot of dependencies.

CT
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Chris T.

Mental Health Care, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Solid, robust application

Reviewed 4 years ago

We are able to centrally manage almost all aspects of employees through this powerful application, virtually eliminating the need for spreadsheets and other documents used to track employees.

Pros

The true value in UltiPro is in the powerful IBM Cognos Business Intelligence reporting system which provides powerful reporting metrics on almost anything you could imagine. There are many out of the box reports pre-configured and you can build your own to meet your individual customized business needs. It's highly reliable and customer support is great.

Cons

The application has limited flexibility in some areas which makes going 100% paperless difficult. It lacks some if this then that type situations which would greatly improve functionality.

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Angelina V.

Restaurants, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Faulty Software

Reviewed 4 years ago

My overall experience with Ultipro is not so great. I would not choose this software for my companies first choice in human resources.

Pros

I like most about the software is the ability to look at your time punches and its accuracy. You are also able to model your pay with taxes and deductions configured too.

Cons

What I like least about the software is that I lost wages due to a glitch in the system. When I emailed them about it they forwarded it to my employer who wanted to fire me over it. I emailed Ultipro to bring their attention to the issue I experienced using the software and to get reimbursed for the monies the glitch had cost me. No resolution came from it.

AR
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Verified reviewer

Management Consulting, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Hardcoded

Reviewed 5 years ago

Overall experience has been a bit frustrating. Representatives feel like salespeople, rather than actual users of the product. Conversations have a scripted feel.

Pros

It is easy to navigate and is intuitive.

Cons

When changes are needed, it seems often the answer is that the functionality is hardcoded and is unable to be changed without a significant monetary cost.

Vendor response

Hi there, thanks for your feedback. We're happy to hear you enjoy our user experience. However, we do see you have some concerns. I would love to reach out and find some solutions for you. If you're interested in working with me on this, please email me at feedback@ultimatesoftware.com. I look forward to hearing from you soon! Happy New Year and have a nice day!

KB
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Kathy B.

Industrial Automation, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use, great customer support. Company is always looking at ways to improve and update.

Reviewed 6 years ago

Being able to put all of our employee information into one system is fantastic. We are able to run reports, input training as well as confidential paperwork. Paperless is so much easier than keeping track or loosing the info. The programmer's are always looking at ways to improve the system and add more features.

Pros

All of your HRIS info in one spot. Easy to locate and add documentation. Graphs, reports and so much more. In the process of implementing onboarding to make the experience easier for new hires.

Cons

Would like to use other features and programs. The cost is a little high. Have not been able to get upper management onboard yet. Will keep trying.

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Hannah T.

Construction, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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UKG Pro is an Excellent Payroll Reporting Product.

Reviewed 10 months ago

The best project cost estimates creation and analytical functions are responsive and Asset management using UKG Pro is more helpful and productive.

Pros

The creation of financial data reports and tracking of various project expense and the ability on compliance management and employees database handling through UKG Pro features is nice.

Cons

Very helpful project payment processing platform and I have not had any issue with all UKG Pro functions or performance.

TT
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Travis T.

Automotive, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best HR solution I have used

Reviewed 7 years ago

Having used several competitors in this space, Ultipro provided a clear advantage in terms of simplicity, functionality & overall value. I (hopefully) will never have to use another.

Pros

elegant design; tasks are easy to complete and due to minimal unnecessary steps. Customer service to this point has been impeccable, especially for such a big player in the space

Cons

same complaint I have with all solutions of this kind: too many unnecessary steps. Ultipro (like all others) could be simplified and streamlined.

Vendor response

Hi Travis, Thank you for providing us with feedback. We're happy to hear you are enjoying your experience with us. We appreciate the kind words you shared. Have a great day! Thank you, Micole Kaye, Ultimate Software

LH
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Lori H.

Financial Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User friendly, integrated system

Reviewed 7 years ago

Many - ease of use, access to consolidated info.

Pros

integration between platforms; user friendly/intuitive; invest back in customer development through workshops, etc. Good training.

Cons

Some limitations requiring expensive custom fixes. It is not cheap, but it is also a quality product

Vendor response

Hi Lori, thank you for your feedback. We're thrilled to hear you are enjoying your experience with us. I just wanted to let you know I have shared your comments with the team to help us improve. I hope you have a great day!

KN
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Kristy N.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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And arm and a leg

Reviewed 6 years ago
Pros

The software is definitely feature-rich, and you can capture a lot that other softwares cannot. I particularly like the occurrences.

Cons

It is really expensive to implement, and to maintain. Virtually every report is a custom report that requires work and a cost.

Vendor response

Hi Kristy, thanks for sharing your feedback. I'm sorry to hear you are having a less-than-stellar experience with us. I would love to see if there is a way we can work together and improve your experience. If you're interested, please email feedback@ultimatesoftware.com. I look forward to hearing from you soon!

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Mary G.

E-Learning, 501-1,000 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great HR/Payroll Option

Reviewed 5 years ago

Great experience for the end-users. Very intuitive UI, easy to find what you need, and the implementation was a very smooth process. Take care when considering your implementation time frame. Many times we think of new FY but check to see where that falls with holidays on both sides.

Pros

Very easy for the end users to use for their day to day needs. Great support and available resources from UltiPro throughout implementation and after that to ensure we got the most of what was available. There is a learning component for content, but that still needs more work. Highly customizable, modular approach (get the features/functionality you actually need), and integrates well with other systems.

Cons

Can fall on the higher end as far as cost, but worth the money for the features and support. The learning feature definitely still needs work, so I would not consider this an all-in-one solution as far as HR all the way through learning and development. Take care when choosing a separate LMS as many require an annual or one-time fee to connect to UltiPro and other HR solutions.

AR
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Verified reviewer

Broadcast Media, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It’s a solid choice for employee self service portal

Reviewed 3 years ago

As an HR Representative I use UKG to track candidates, hire and onboard new employees, grab forms for internal and external use, check employee statuses and oversee compensation and adjustments. As an employee I use it to check vacation and sick time accruals, make tax and payroll deductions and benefits elections. It’s a good platform for internal use!

Pros

I like the ability to work off of 1 platform and have 1 portal for all my needs. I do the hiring for my company and I use UKG for hiring purposes, I also do on boarding for new employees and employee management once they are employees. My favorite feature is on boarding, I think it’s a wonderful improvement and I think it was completely worth the price for how much easier it makes on boarding virtual employees.

Cons

UKG is a relatively new combination between Ultipro and Kronos, and so far I don’t have any negatives but I did find the change over to be abrupt.

AW
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Ashley W.

501-1,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Limited Customer Support

Reviewed 7 years ago

Unfortunately the customer support is the largest roadblock to progressing company processes and system setup. It is nearly impossible to receive a response in a timely manner. We consistently need to escalate unresolved cases to our account manager. When we do receive an answer it is usually very short with little context as to why or how the system operates. The features we request are often quickly dismissed and the projects we ask for assistance on are often an additional cost of service. The tool is over complicated requiring multiple clicks (limited automation). Onboarding and Ulti HR Core do not integrate and require multiple steps for setup when hiring new employees. Many of the solutions do not meet global requirements.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Ashley, thank you for providing us with feedback. I'm really sorry to hear that you are not enjoying your experience with us. I would love to assist you in any way I can. I'm wondering if we could reconfigure your system, set you up with some training, or see if there's a bug preventing you from having a great experience? If you're interesting in working with me to find some solutions, please either reply here or email me at micole_kaye@ultimatesoftware.com. (Email will be fastest.) Again, we're really sorry to hear about your experience and hope to hear from you soon. Have a great day. Thank you, Micole Kaye, Ultimate Software

AR
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Verified reviewer

Hospital & Health Care, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Locked into a contract with poor support and large price increases

Reviewed 6 years ago

It tracks Employee time, hours, and supports annual review process and goal setting, poorly....

Pros

Nothing ,it is clunky old technology. Stay Away.... Poor support. Difficult to use, Non-intuitive. Very expensive.

Cons

We purchased a company that had contracted with Ultipro. Our experience has been awful. The original contract allows absurd annual price increases, and locked us into a minimum term. We have had terrible customer support and been let down on multiple occasions when contracting for support on migration projects, etc.

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Scott R.

Human Resources, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Ultipro has lots of bells and whistles!

Reviewed 4 years ago

Loved the people and customer service.

Pros

I’ve used ultipro for quite some time. Their report writing is great and they have lots of free classes that will help you with this. The payroll and hr software is easy to navigate and customizable.

Cons

Price can be a little bit of an issue but if you have complex payroll and hr needs, this is a good choice. Especially for larger companies.

CL
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Christine L.

Building Materials, 1,001-5,000 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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WFC migration to WFD

Reviewed 3 years ago

Better tracking of absences. Our company has adoption issues of using Scheduler in the past. But the new WFD was better than the old WFC, so we can use the scheduler better and be able to report off absences and lates for our Hourly employees. Then managers and HR can take corrective actions for employees that are often late or absent.

Pros

Cloud based, so no need to have internal IT to support the hardware. Patching boxes, and security updates on our own servers.

Cons

The product came with Analytics inside the basic time keeping, but we didn't want to pay for it. But it still was available. Very confusing for customers. Why do we get something we didn't pay for? Also the rep gave us a migration cost. We wanted accrual licenses removed when we migrated from Workforce Central, but the rep didn't allow us due to a migration contract. So we had to pay for stuff we didn't want to use.