UKG Pro Reviews

I liked the layout of the software and how all the settings were very straight forward.

There were no cons to the software that I noticed.

We switched to UKG as they were able to provide us with a more robust payroll and timekeeping system in combination with UKG Workforce/Dimensions. In particular we needed the scheduling functionality that Dimensions offered.

The basic functionality of the system is fairly intuitive, but once you move away from the basic functionality of the system it gets complex and requires a lot of training through the UKG University or monkeying around to figure out. Some of their documentation is outdated. You can tell that some parts of the system were built quick and dirty to get the job done, but lack quality control. For example, there are some fields that you can't see unless you go into the edit view. Support is helpful, though for non urgent matters can be slow at times. We bank with a smaller bank and UKG is not set up to work well with them.

Platform is easy to use, and different modules available.

reporting capability. Have to depend on having someone create custom BI Reports each time.

Great support, free learning, very easy to use! UKG has a module for almost everything and if not is able to integrate easily.

Not all but some of the add on modules integration is poor and troublesome (People Doc).

Cost, their modules, integrations with other systems, the look/feel, user-friendliness of the modules, their security platform, user interface experience, global support and overall organization.

At the time, we wanted to go with their Ulit-Time Mgmt for timesheets, but they were in the midst of sunsetting that module, so we were forced to move to their Ulti Time and Attendance module. Other than that minor hiccup, there is nothing else that I dislike about UKG Pro.

UltiPro was fine until Kronos purchased them. There are really none since Krones purchased UltiPro. Virtually every week, Krones makes a tweak in their system that adversely affects us.

UKG does not care anymore. The one thing that has improved is UKG support staff have become much better at excuses takes much longer to find solutions. When they tweak their system that causes us to have errors, they act like they don’t understand. Instead of them fixing the issue, they send us highly technical instructions to make our own fixes. They actually outsource the solution to use to fix the problem they created and then when the solution does not work properly, they blame us missing a step.

The level of service we continue to receive from UKG is what satisfies us most about our relationship with them. UKG Pro met our needs well 14 years ago and through 3 acquisitions we've made over time, it continues to do so, especially considering the continued enhancements that have been made in the software.

Even after all this time, we continue to work on our use of Business Intelligence (Cognos) and its vast capabilities. It is a great tool and we've only just begun to tap its potential.

I like that UltiPro offers a lot of features and ease for employees. For the most part it works pretty well but there are many areas that always get ignored when new features are implemented. Please see below.

I dislike the fact that we are very limited on the module of time management and Core not lining up and having to use a bridge file to import the time. This has been daunting to our agency as we need Cost centers in Salary employee timesheets to reflect where the person actually worked instead of just reverting to the allocated earnings in core. I also dislike that pending pay does not allow you to enter the employee's name once and add all the deductions or earnings you want to input. You have to do the same process over and over. Time consuming and outdated. I wish there were more features in preventing PTO from going over 40 hours.

although the customer service has dropped a bit I am still very happy. the only side of customer service that i feel is suffering is the Benefit side. I'm struggling with Benefit help. but all other aspects I am very happy

I don't like some of the Time Management and how PTO is tracked. But I am hopeful with the changes into Dimensions

As an employee who is not part of the HR division, I use UKG Pro but am unaware of its full functionality. However, I believe that its ability to cover everything is a trait that all firms should look for in a software application.

Issues with properly acknowledging documents have been known to occur. Limits imposed on users' ability to download their own files. The site doesn't perform properly on secure connections.

We recently switched over to UKG PRO from our legacy system and legacy ATS. UKG provides the functionality that we need all in one place and decreases the additional work we had to do. The integration between PRO and recruiting allows candidates to easily enter the database. The onboarding feature is very clear and improves the candidate onboarding experience. Everything from the branding to the setup is very customizable and allows you to set up the product exactly how you want it. In switching to their product, you are also provided with lots of additional support from your setup team, which is great.

There is some functionality missing from the recruiting module of UKG. At this moment, the texting feature is not available, which was a critical piece of our legacy ATS. There is also some other functionality, such as grouping questions together for a job posting that is not currently available. We have found we need to use external applications on top of UKG to be able to meet our recruiting and onboarding needs.

The only nice thing about this software is that it has a mobile app- which most payroll systems do. Also, every once in a while, you will call in to the Customer Care portal and get someone that knows how to help. Those instances are few and far between, but they happen!

Where do I start? 1) Communication: AWFUL. No personal contact with a UKG rep. There is not one person we can call when we have issues. We are always directed to the main call center and sometimes are given a case number and wait DAYS before someone calls back to assist with an issue. They only give you attention during implementation and then POOF- You are on your own. 2) System changes/updates: Since...

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The time management program, as well as the ability to manage employee information and benefits.

The reporting function could be improved. At the very least, more training sources could be beneficial for the BI functionality.

The SSO feature, all the modules and the core system work around single sign on. So no multiple signing in.

The benefit side of the system needs more work. We do not have Benefit Prime. We are using what was provided in the core system.

I like the Home page with access to whatever you need It's helpful to have the option of using the app for mobile devices Very helpful that staff now have the option of fixing errors on their own time cards

-Staff cannot see completed schedule with all staff -print outs of schedule have multiple duplicates of staff d/t overlap in shift times -My biggest complaint is for example going from a schedule in a specific department to someone's timecard, when you try and go back it takes you to all staff and you have to start over with selecting the department you had been working in. The previous version you...

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Adv. Scheduling for our Nurses and Hospital.

There are alot of little things that it does not do that API did do that we transitioned from. But we will manage. I still love this product better.

The up-time is great. Wish we had more active notification when things are down. Notifications go out a few hours after they start and usually after I've called in and been told it's a known issue.

Some ease of use items don't exist or we've been waiting a few years since they were suggested in the share ideas portal. As a couple of examples: -A basic copy of open enrollment or life event set up was suggested at least 3 years ago. It was added to benefits prime, but not regular benefits. That's a basic feature that all of your competitors offer. -The ability to change an email address for a new employee in onboarding has been request for multiple years as well. It still hasn't been delivered.

The ability to customize the system when needed. Easy to use, seems fairly user friendly.

Time and attendance tracking leaves some things to be desired, hopefully with the merger with Kronos this will be addressed in the near future. There are still some aspects of the system that do need to provide more customization.

The level of customization and the ability to create our own fields is highly valued. This is also an easy system to train new Admins on, and has a crisp and clean appearance.

There are some improvements needed within UltiPro, especially in Time Management. There are things that we would like improved, but the nice thing about Ultimate Software is you can submit an Idea for an improvement and vote on other ideas. Ultimate takes these Ideas seriously, and rolls out improvements quarterly.

It looks good at first glance- clean look for employees

Where do I start: implementation was terrible- their team messed up our data, and we are still dealing with the fall out-example they added taxes on our employees(a whole office) incorrectly, bonuses were doubled etc. Promises of feeds being created never occur- still not done and what has been done is incorrect. Reporting, is a nightmare- so much capability, but impossible to use unless you are a...

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We were handheld during the implementation which was great. Compared to our previous system (zuman) there is much for functionality but there are still things UltiPro doesn't have that we need.

It doesn't have a fully functioning org chart that's printable (where you can see the entire organization, not just by each manager)

UltiPro is an easy to use Software that provides me with easy access to all work related information. The mobile application is great when I am on the go and need to get access to a quick piece of information. It allows me to view all my tax information as well as insurance information. It allows me to export W2 and W4 information when doing my taxes and does so in an easy way.

I would say the biggest Con for the software is the mobile app does have some missing features of that compared to the PC software. On the mobile app I am not able to access some features that normally I would be able to. Other than that I do not have many Cons for this software if anymore at all.

Hi Nathan, thank you for your feedback. We're thrilled to hear you are enjoying our Mobile App! I cannot wait to share your insights with the Mobile App team - they will be thrilled! If you don't mind, would you be willing to share your mobile experience on the Mobile App Store of your choice? Further, I did see you your request for more Mobile-specific features. I just wanted to let you know that Mobile App features are determined by an organization's HR department. It's possible there are features available that you may not have access to. If there are any specific features of interest, feel free to let your HR team know! Thanks for taking the time to leave us feedback. We value your insights and hope to continue providing you with a great experience. Have a wonderful day!

Been using this site now for our clocking in and out at work for 5+ years. Very easy to use. Site has never been down, always up and works. The site is speedy to navigate. Allows me to easily and quickly log in and out. Allows me to pick easily pick my insurance every year and has all the information I need on the site. Allows me to quickly get a brief overview how many sick/personal/vacation...

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Honestly I cannot think of anything negative to say about the website. I have never had a problem with it.

Hi Jamie, thank you so much for sharing with us. We're thrilled to hear you are enjoying your experience. We hope you have a wonderful day!

Ultipro best trait is the ability to customize the settings or features in a way to mold it on how the business works.This is a very intuitive tool, that even our non tech people can manage and control their own data and find everything they need on UltiPro. The cloud provides a real-time information including reports and dashboards that has the ability for employees to be able to navigate seamlessly and manage their information is made an impact. Very easy to use.

Very limited on the workflow process in web based. Some features are slower than other, not sure if its because the data is too much. This are small bumps compared to the benefits that this tool offers, so overall it doesn't have too many flaws.

Ultipro has the type of versatility and customization features needed for small and large companies alike. It's highly customizable so that you can use it for all of your HRIS needs. What I like most about Ultipro is the integration across multiple facets. Your employees' files are stored electronically and the permissions you give the employees allow you to use the system to track and approve changes to position, title, pay, benefits and employees can change their address and names, all electronically.

Ultipro's customer service is probably the worst feature as getting anything changed or having to troubleshoot issues can take more time than you have, especially within a large corporation.

Hi there, thank you for your feedback. We're thrilled to hear you enjoy our unified HCM. I do see you have some concerns and just wanted to let you know I have shared them with the team to help us improve. If you have any additional insights you would like to provide, feel free to reach out to feedback@ultimatesoftware.com. I hope you have a wonderful day!