UltiPro Pricing, Features, Reviews & Comparison of Alternatives

UltiPro

HR, Payroll, and Talent Management

4.07/5 (900 reviews)

UltiPro overview

What is UltiPro?

Ultimate Software’s UltiPro® cloud solutions for HR, payroll, and talent are inherently designed to improve the employee experience. Powered by Xander®, Ultimate’s portfolio of “People First” artificial intelligence technologies, UltiPro helps organizations develop highly productive and satisfied workforces. With UltiPro’s personalized recruiting and convenient onboarding capabilities, companies can make positive first impressions and establish long-term relationships. UltiPro makes it easy for HR to actively manage employee files—anytime, anywhere. Employees can access their personal, pay, and benefits information directly from UltiPro, and administrators can rapidly calculate and process accurate payroll. A flexible, configurable solution, UltiPro has workforce management tools to serve businesses of all sizes, and intuitive features and tools for ongoing compensation, performance, and succession management—from predicting top performers to building better leaders. UltiPro also offers a modern approach to learning that fosters career development, and organizations can use UltiPro’s advanced survey solutions to measure how employees truly feel about work. Plus, employees can get personalized, on-demand support for HR-related requests. Most importantly, UltiPro is supported by powerful business intelligence across its solutions to help drive smarter, people-focused results.

Ultimate is committed to putting people first, always. This core principle drives its award-winning culture, products, and services—delivering a customer experience that’s personalized, proactive, and goes beyond software support. Founded in 1990 and based in Weston, Florida, Ultimate has ranked in the top 25 on Fortune’s 100 Best Companies to Work For since 2012. The company serves thousands of customers in diverse industries managing millions of people worldwide.
www.ultimatesoftware.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

English, Danish, French, German, Italian and 3 other languages, Portuguese, Spanish, Swedish
UltiPro screenshot: UltiPro DashboardUltimate Software on Great User ExperienceUltiPro screenshot: UltiPro Business IntelligenceUltiPro screenshot: UltiPro RecruitingUltiPro screenshot: UltiPro Payroll GatewayUltiPro screenshot: UltiPro Mobile AppUltiPro screenshot: UltiPro Talent DashboardUltiPro screenshot: UltiPro DashboardVisibility – Into Human Capital Management

UltiPro reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  4.0
  3.8
Ashley Ramirez

What's not to love here?

Used daily for 2+ years
Reviewed 2020-02-21
Review Source: Capterra

I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.

Pros
I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.

Cons
What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Peggy Krueger

The Ultimate Software

Used daily for 2+ years
Reviewed 2020-02-14
Review Source: Capterra

I have started this year to use the PPACA system which is great! It reduces the manual work involved when the system does it for you. Benefits are great. Looking forward some day to upgrading that to your Prime Benefits. Your Open Enrollment looks cleaner in Prime Benefits.

Pros
This software is people-friendly, all inclusive for processes in our departments. The Support is awesome and timely. The education is outstanding with individual one-on-one, webinars, videos and updates. Communication on what's happening at Ultimate Software, what's new, updates, is ever on spot.

Cons
I'm still working on understanding the Business Intelligence. It seems complicated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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JAZMINE FINDELL

UltiPro has been amazing!

Used daily for 1-2 years
Reviewed 2020-03-24
Review Source: Capterra

I really enjoy using UltiPro! It is easy to use, if I need help I get it fast, and all my information is in one place!

Pros
UltiPro makes it easy to track your employment, employee information, income, T4, and a whole lot more. This makes it easy to do most things yourself like printing your payslips, changing your address, etc. This software is secure and navigation around the site is extremely user friendly. I have never had such access to my employment records before it has been so beneficial. Another thing that has been amazing is the customer service. It is always fast and efficient.

Cons
having to put in a code every time you log in can be a little annoying but I know it is for the safety of my information. There is an option to pause the codes on the device you are using for 30 days which is helpful!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nicole Fernandes

Terrible product

Used daily for 1-2 years
Reviewed 2019-04-25
Review Source: Capterra

Poor experience. Implementation team isn’t great or knowledgeable about the proxy or HR processes, which means they can’t effectively help you get the most out of the tool. Once launched, you’ll encounter many issues and glitches and the service team provides slow responses and doesn’t always resolve things. Beyond that, the system is clunky to use and will likely slow down your HR processes and make it difficult to extra meaningful data from the system because reporting is not robust. Overall, very poor experience.

Pros
If you have limited budget and not many online processes in HR, on the surface, Ultimate may have a number of features that will help you transition from paper processes to online. There are many simple features for recruiting, payroll, core hr, training and more.

Cons
Seems to grow by bolt-on and acquisition, which means data sharing between modules isn’t seamless and features and functionality aren’t well built out. For example, the recruitment module is clunky and difficult to use - very outdated compared to other applicant tracking systems on the market. You would be better off using an external applicant tracking system that had better functionality, than to use Ultimate. Same thing for time and attendance - the user functionality and interface isn’t at all intuitive or friendly. That product looks and feels like it was built 20 years ago. Go with something else and don’t pay to use Ultimate, as it will slow things done for hiring managers, employees and HR. These types of problems are pervasive with the tool and, as a result, it may make sense to only use Ultimate for simple payroll processing and very basic core HR. Anything more and you’ll be overpaying for outdated software.

Response from Ultimate Software


Hi Nicole, thank you for your feedback. We're really sorry to hear you are having a less-than-stellar experience with us. We appreciate you taking the time to provide feedback and I have shared your comments with the team to help us improve. We hope you have a wonderful day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Lee Wood

Review of UltiPro HRIS

Used daily for 2+ years
Reviewed 2020-02-14
Review Source: Capterra

UltiPro allowed us to eliminated many tedious and time-consuming processes, streamlining them that improved efficiency - Applicant Tracking, Onboarding, and Performance Management processes have all been greatly enhanced.

Pros
The functionality of the system overall - how each module works with each other, and the fact that I can customize it to my needs myself as we change. The ease of use and training are outstanding!

Cons
Not having the ability to have multiple company codes assigned to an employee who may be paid different rates in different company codes, but it does not impact a lot of employees and there is a work-around.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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UltiPro pricing

Pricing options
Subscription
View Pricing Plans

Contact Ultimate Software for pricing.

UltiPro features

API
Applicant Tracking
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Recruitment Management
Self Service Portal

Activity Dashboard (412 other apps)
Activity Tracking (252 other apps)
Automatic Notifications (374 other apps)
Customizable Branding (289 other apps)
Customizable Reporting (293 other apps)
Data Import/Export (282 other apps)
Employee Database (269 other apps)
Real Time Reporting (251 other apps)
Reminders (256 other apps)
Reporting & Statistics (429 other apps)
Third Party Integration (328 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for UltiPro

Key features of UltiPro

  • Payroll Administration, Tax Management and Compliance
  • Benefits Administration, Open Enrollment and Life Events
  • Talent Management
  • Reporting, Workforce Analytics & BI tools
  • Business/Employee Portal
  • Time, Attendance, and Scheduling
  • UltiPro TouchBase
  • Time Management
  • Recruiting
  • Onboarding
  • Performance Management
  • Succession Management
  • Career Development
  • Global HCM
  • Compensation Management
  • Payment Services
  • System Administration
  • Managed Services
  • Position Management
View All Features

Benefits

Human Resources: UltiPro delivers all the strategic HR functionality you need in one global system of record. Track all human capital management information about your employees, including personal information, employment history, benefits information, performance history and more.

Payroll Administration, Tax Management and Compliance: UltiPro handles even the most complex payroll computations and requirements for employees in the U.S. and Canada in just a few simple steps.

Benefits Administration, Open Enrollment and Life Events: UltiPro provides an intuitive benefits enrollment experience for employees that guides them to make well-informed benefits choices for themselves and their families.

Talent Management: UltiPro’s talent solutions can help you engage and develop your workforce for today and tomorrow with easy to use human capital management, performance management and succession management tools for the person-centered lifecycle™.

Reporting, Workforce Analytics, and Business Intelligence Tools: Gain complete visibility and insight into your workforce with UltiPro’s comprehensive reporting and business intelligence tools. UltiPro lets you pull data across all areas of your people management to capture key metrics in an instant.

Business/Employee Portal: A central gateway to business activities, the UltiPro portal keeps everyone in your organization connected and empowers your workforce to operate at peak efficiency.

Time, Attendance, and Scheduling: UltiPro Time and Attendance is a highly flexible solution designed to meet unique time and labor requirements across all industries and across all levels of an organization, providing people with quick, simple, and accurate time entry. This solution is best suited for a large enterprise organization.

UltiPro TouchBase: UltiPro TouchBase is an easy-to-use, tablet-based timeclock, labor data collection platform, and employee self-service device. In addition to being the point-of-time entry, UltiPro TouchBase also provides your hourly employees with kiosk-based access to critical HR and payroll information from a touchscreen device—helping to further simplify their work experience.

Time Management: UltiPro Time Management automates and simplifies time tracking. Support all levels of your organization to complete time entry with ease and efficiency, seamlessly integrate with employee and pay information, and receive automatic compliance and labor law updates. This solution is best suited for a mid-market organization.

Recruiting: UltiPro Recruiting can help you expand your recruiting processes by supporting candidate engagement and relationships as well as attracting, hiring, and developing the best talent for your business.

Onboarding: UltiPro Onboarding helps your new employees connect to your company in a way that’s personal and impactful enabling you to build successful relationships, increase engagement, and improve performance for your business.

Performance Management: UltiPro Performance Management is a highly configurable solution that lets you assess performance and gather feedback on an ongoing basis to get the best results out of your employees.

Succession Management: UltiPro Succession Management can help you create a proactive, executable plan for professional growth and career advancement for all employees.

Global HCM: UltiPro enables multinational organizations to engage employees locally, ensure targeted compliance, achieve one view of their global workforce, and deliver a consistent and culturally relevant experience for all employees, regardless of location.

Payment Services: You can ensure your time and resources are spent on best supporting your people with UltiPro Payment Services handling your tax filing and other pay-related services.