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UKG Pro Pricing, Features, Reviews and Alternatives

UKG Pro product overview

What is UKG Pro?

UKG Pro cloud solutions for HR, payroll, and talent are inherently designed to improve the employee experience. Powered by Xander®, UKG’s portfolio of “People First” artificial intelligence technologies, UKG Pro helps organizations develop highly productive and satisfied workforces. With UKG Pro's personalized recruiting and convenient onboarding capabilities, companies can make positive first impressions and establish long-term relationships. UKG Pro makes it easy for HR to actively manage employee files—anytime, anywhere. Employees can access their personal, pay, and benefits information directly from UKG Pro, and administrators can rapidly calculate and process accurate payroll. A flexible, configurable solution, UKG Pro has workforce management tools to serve businesses of all sizes, and intuitive features and tools for ongoing compensation, performance, and succession management—from predicting top performers to building better leaders. UKG Pro also offers a modern approach to learning that fosters career development, and organizations can use UKG Pro’s advanced survey solutions to measure how employees truly feel about work. Plus, employees can get personalized, on-demand support for HR-related requests. Most importantly, UKG Pro is supported by powerful business intelligence across its solutions to help drive smarter, people-focused results.

Key benefits of using UKG Pro

  • Human Resources: UKG Pro delivers all the strategic HR functionality you need in one global system of record. Track all human capital management information about your employees, including personal information, employment history, benefits information, performance history and more.

  • Payroll Administration, Tax Management and Compliance: UKG Pro handles even the most complex payroll computations and requirements for employees in the U.S. and Canada in just a few simple steps.

  • Benefits Administration, Open Enrollment and Life Events: UKG Pro provides an intuitive benefits enrollment experience for employees that guides them to make well-informed benefits choices for themselves and their families.

  • Talent Management: UKG Pro’s talent solutions can help you engage and develop your workforce for today and tomorrow with easy to use human capital management, performance management and succession management tools for the person-centered lifecycle™.

  • Reporting, Workforce Analytics, and Business Intelligence Tools: Gain complete visibility and insight into your workforce with UltiPro’s comprehensive reporting and business intelligence tools. UKG Pro lets you pull data across all areas of your people management to capture key metrics in an instant.

  • Business/Employee Portal: A central gateway to business activities, the UKG Pro portal keeps everyone in your organization connected and empowers your workforce to operate at peak efficiency.

  • Time, Attendance, and Scheduling: UKG Pro Time and Attendance is a highly flexible solution designed to meet unique time and labor requirements across all industries and across all levels of an organization, providing people with quick, simple, and accurate time entry. This solution is best suited for a large enterprise organization.

  • UKG Pro TouchBase: UKG Pro TouchBase is an easy-to-use, tablet-based timeclock, labor data collection platform, and employee self-service device. In addition to being the point-of-time entry, UKG Pro TouchBase also provides your hourly employees with kiosk-based access to critical HR and payroll information from a touchscreen device—helping to further simplify their work experience.

  • Time Management: UKG Pro Time Management automates and simplifies time tracking. Support all levels of your organization to complete time entry with ease and efficiency, seamlessly integrate with employee and pay information, and receive automatic compliance and labor law updates. This solution is best suited for a mid-market organization.

  • Recruiting: UKG Pro Recruiting can help you expand your recruiting processes by supporting candidate engagement and relationships as well as attracting, hiring, and developing the best talent for your business.

  • Onboarding: UKG Pro Onboarding helps your new employees connect to your company in a way that’s personal and impactful enabling you to build successful relationships, increase engagement, and improve performance for your business.

  • Performance Management: UKG Pro Performance Management is a highly configurable solution that lets you assess performance and gather feedback on an ongoing basis to get the best results out of your employees.

  • Succession Management: UKG Pro Succession Management can help you create a proactive, executable plan for professional growth and career advancement for all employees.

  • Global HCM: UKG Pro enables multinational organizations to engage employees locally, ensure targeted compliance, achieve one view of their global workforce, and deliver a consistent and culturally relevant experience for all employees, regardless of location.

  • Payment Services: You can ensure your time and resources are spent on best supporting your people with UKG Pro Payment Services handling your tax filing and other pay-related services.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    FAQs/Forum
    24/7 (Live rep)
    Knowledge Base
    Chat

    Training options

    In Person
    Webinars
    Live Online
    Videos
    Documentation

    UKG Pro pricing information

    Value for money

    4.1

    /5

    457

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    UKG Pro features

    Functionality

    4.1

    /5

    457

    Total features

    102

    9 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Self Service Portal
    Third Party Integrations
    API
    Employee Database
    Employee Management
    Mobile Access

    Functionality contenders

    UKG Pro users reviews

    Overall Rating

    4.2

    /5

    457

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.08/10
    Rating distribution

    5

    4

    3

    2

    1

    219

    154

    64

    9

    11

    Pros
    Their report writing is great and they have lots of free classes that will help you with this. The payroll and hr software is easy to navigate and customizable.
    The functionality of the system overall - how each module works with each other, and the fact that I can customize it to my needs myself as we change. The ease of use and training are outstanding.
    The software is very intuitive and easy to use. The implementation team was responsive and the customer support has been very good as well.
    Cons
    It takes months and months of training and practice and making mistake after mistake to figure out the basics of how to build reports.
    At our workplace, sometimes the punches are not recorded on the employee station, causing problems with hours because it does not register them.
    Dislike having to change my password so frequently.

    Overall rating contenders

    Overall Rating

    Feature-rich HR tool that could use a UI/UX overhaul

    Reviewed 7 months ago

    Transcript

    Becky M.: Hey, my name is Becky and I'm a product manager and I would give UKG Pro a four out of five...

    AvatarImg
    AvatarImg

    Ian B.

    Regional Account Executive

    Computer Software, 1,001-5,000 employees

    Review source

    Overall Rating

    Just your average HR business software

    Reviewed 2 years ago

    Transcript

    Ian B.: Hi, my name is Ian, I'm a regional account executive. I work within the computer software technology...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    What's not to love here?

    Reviewed 2 years ago

    I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.

    Pros

    I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.

    Cons

    What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Love Ultipro- Only issue is reporting

    Reviewed 2 years ago
    Pros

    Ease of use, customer service, great company! I love everything about them! Staff really go above and beyond. Have great retention tools for ongoing customers. They continue to be open to customer feedback as well.

    Cons

    Reporting. BI functionality is great for advanced users or companies with a designated HRIS team but if you are a small business (under 500), it can be difficult to simply get what you want quickly. Wish they had easy reporting (like SuccessFactors or ADP) and then BI for advanced users.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Perfect solution for Payroll and Human Resources needs

    Reviewed 2 months ago

    UKG Pro is a perfect tool for all HR and payroll needs. It's easy & simple to use and navigate both for the employee as well as anybody working in the HR department.

    Pros

    UKS PRO has so many features and has pretty much everything there that pertains to HR and payroll. It also makes it very simple for employees to understand and navigate.

    Cons

    Only critique I have is that time employee time card punches should run from minute to minute and less rounding. However, it's not a big concern.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Expensive Option with some benefits

    Reviewed 15 days ago
    Pros

    Allows for customization. Has great reporting capabilities.

    Cons

    We tried to use UKG as the one place for HR. Unfortunately, several modules (recruiting, onboarding, performance management) are offered, but they all lack the functionality to make them add value to our organization. We dropped PM because it was so difficult to use. We are also looking at alternatives to ATS and Onboarding. I am not a fan of their support model. I really don't even know my CSR.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    Over promise and under deliver

    Reviewed 2 months ago

    I expected better customer service, less limitation and a more seamless transition. We sent the employee demographic report to UKG and they left off multiple employees, messed up the ID#'s and etc. So be sure to double check their uploads. Their staff is either not properly trained or understaff based on the service we received from them. Note that once you've launched your module, you only have 30 days with your consultant before they ghost you. Once that time period lapses, you have to put in tickets to get any issue resolved. Even issues that were caused during the implementation by the consultant, they will not fix it.

    Pros

    Great sales team. Some modules were easier to launch than others. Nice people. Definitely a software that is in demand so they have plenty of clients.

    Cons

    As titled, probably the worst implementation I've ever rolled out. I've launched at least 3 different vendors in my career and never have I experienced such terrible customer service. Definitely not apart of UKG's goal. Wait time was obnoxiously long. We were told in [SENSITIVE CONTENT] that we could launch our Benefits module by [SENSITIVE CONTENT] We're in [SENITIVE CONTENT]and we've not launched...

    UKG Pro FAQs and common questions

    Q. What type of pricing plans does UKG Pro offer?

    UKG Pro has the following pricing plans:
    Pricing model: Subscription


    Q. Who are the typical users of UKG Pro?

    UKG Pro has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does UKG Pro support?

    UKG Pro supports the following languages:
    Danish, English, French, German, Italian, Portuguese, Spanish, Swedish


    Q. Does UKG Pro support mobile devices?

    UKG Pro supports the following devices:
    Android, iPhone


    Q. Does UKG Pro offer an API?

    Yes, UKG Pro has an API available for use.


    Q. What other apps does UKG Pro integrate with?

    UKG Pro integrates with the following applications:
    PingFederate, Achievers, Indeed, iCIMS Talent Cloud, Jobvite, Appcast, PayScale Suite, Crew, Asurint, Outmatch, Yammer, NetSuite, Speakap, Informatica Intelligent Cloud Services, Twitter, Schoox, OneLogin, ManageEngine ADManager Plus, Okta, Slack, Sterling, IntelliCorp, LinkedIn for Business, PlanSource, HireRight, Brainier LMS, Greenhouse, Orange Tree, Beekeeper, GoodHire, Veritable Screening


    Q. What level of support does UKG Pro offer?

    UKG Pro offers the following support options:
    Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat

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