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UKG Pro Pricing

Pricing overview

Value for money rating

4.2

/5

446

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What users say

Overall experience is positive and worth the money.

AR

Anonymous Reviewer

Looks nice, positions itself as the best HRIS out there, but not worth the money. Has all the modules you would ever need though.
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Jonathan M.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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UltiPro is a great investment

Reviewed 3 years ago

We have had a favorable overall experience with UltiPro since going live in October 2016. The support team we have now is incredibly responsive to our requests and the functions in UltiPro have improved the quality of our internal processes. When there have been issues with support, etc. UltiPro has been very quick to resolve the issue. They take client feedback very seriously.

Pros

Implementing UltiPro has allowed us to streamline many functions that were performed manually with paper documents. Internal staff transfers, promotions, salary changes, etc. are now handled within the UltiPro system (including approvals) where prior to that, paper forms had to be manually signed off by multiple managers before submitting them to HR for processing. Our benefit enrollment process...

Cons

This is rather minor, but there are functions I would like to create in UltiPro that I don't have access to do as an Administrator. I must submit them to UltiPro Support Team and some of the functions require an additional cost. It's not a lot, but it's just the principal.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ultipro is great!

Reviewed 2 years ago

Overall the product works great, and my company states it is an affordable alternative.

Pros

We have been using Ultipro for about 4 years, and it works great. We manage our time sheets, as well as employee performances in the program.

Cons

My biggest con as a user is having a difficult time telling when I punched out, or if I had just punched out minutes ago. This causes a lot of dependencies.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Solid, robust application

Reviewed 2 years ago

We are able to centrally manage almost all aspects of employees through this powerful application, virtually eliminating the need for spreadsheets and other documents used to track employees.

Pros

The true value in UltiPro is in the powerful IBM Cognos Business Intelligence reporting system which provides powerful reporting metrics on almost anything you could imagine. There are many out of the box reports pre-configured and you can build your own to meet your individual customized business needs. It's highly reliable and customer support is great.

Cons

The application has limited flexibility in some areas which makes going 100% paperless difficult. It lacks some if this then that type situations which would greatly improve functionality.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use, great customer support. Company is always looking at ways to improve and update.

Reviewed 4 years ago

Being able to put all of our employee information into one system is fantastic. We are able to run reports, input training as well as confidential paperwork. Paperless is so much easier than keeping track or loosing the info. The programmer's are always looking at ways to improve the system and add more features.

Pros

All of your HRIS info in one spot. Easy to locate and add documentation. Graphs, reports and so much more. In the process of implementing onboarding to make the experience easier for new hires.

Cons

Would like to use other features and programs. The cost is a little high. Have not been able to get upper management onboard yet. Will keep trying.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best HR solution I have used

Reviewed 5 years ago

Having used several competitors in this space, Ultipro provided a clear advantage in terms of simplicity, functionality & overall value. I (hopefully) will never have to use another.

Pros

elegant design; tasks are easy to complete and due to minimal unnecessary steps. Customer service to this point has been impeccable, especially for such a big player in the space

Cons

same complaint I have with all solutions of this kind: too many unnecessary steps. Ultipro (like all others) could be simplified and streamlined.

Vendor response

Hi Travis, Thank you for providing us with feedback. We're happy to hear you are enjoying your experience with us. We appreciate the kind words you shared. Have a great day! Thank you, Micole Kaye, Ultimate Software

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User friendly, integrated system

Reviewed 5 years ago

Many - ease of use, access to consolidated info.

Pros

integration between platforms; user friendly/intuitive; invest back in customer development through workshops, etc. Good training.

Cons

Some limitations requiring expensive custom fixes. It is not cheap, but it is also a quality product

Vendor response

Hi Lori, thank you for your feedback. We're thrilled to hear you are enjoying your experience with us. I just wanted to let you know I have shared your comments with the team to help us improve. I hope you have a great day!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great HR/Payroll Option

Reviewed 3 years ago

Great experience for the end-users. Very intuitive UI, easy to find what you need, and the implementation was a very smooth process. Take care when considering your implementation time frame. Many times we think of new FY but check to see where that falls with holidays on both sides.

Pros

Very easy for the end users to use for their day to day needs. Great support and available resources from UltiPro throughout implementation and after that to ensure we got the most of what was available. There is a learning component for content, but that still needs more work. Highly customizable, modular approach (get the features/functionality you actually need), and integrates well with other systems.

Cons

Can fall on the higher end as far as cost, but worth the money for the features and support. The learning feature definitely still needs work, so I would not consider this an all-in-one solution as far as HR all the way through learning and development. Take care when choosing a separate LMS as many require an annual or one-time fee to connect to UltiPro and other HR solutions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It’s a solid choice for employee self service portal

Reviewed a year ago

As an HR Representative I use UKG to track candidates, hire and onboard new employees, grab forms for internal and external use, check employee statuses and oversee compensation and adjustments. As an employee I use it to check vacation and sick time accruals, make tax and payroll deductions and benefits elections. It’s a good platform for internal use!

Pros

I like the ability to work off of 1 platform and have 1 portal for all my needs. I do the hiring for my company and I use UKG for hiring purposes, I also do on boarding for new employees and employee management once they are employees. My favorite feature is on boarding, I think it’s a wonderful improvement and I think it was completely worth the price for how much easier it makes on boarding virtual employees.

Cons

UKG is a relatively new combination between Ultipro and Kronos, and so far I don’t have any negatives but I did find the change over to be abrupt.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Faulty Software

Reviewed 3 years ago

My overall experience with Ultipro is not so great. I would not choose this software for my companies first choice in human resources.

Pros

I like most about the software is the ability to look at your time punches and its accuracy. You are also able to model your pay with taxes and deductions configured too.

Cons

What I like least about the software is that I lost wages due to a glitch in the system. When I emailed them about it they forwarded it to my employer who wanted to fire me over it. I emailed Ultipro to bring their attention to the issue I experienced using the software and to get reimbursed for the monies the glitch had cost me. No resolution came from it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Ultipro has lots of bells and whistles!

Reviewed 2 years ago

Loved the people and customer service.

Pros

I’ve used ultipro for quite some time. Their report writing is great and they have lots of free classes that will help you with this. The payroll and hr software is easy to navigate and customizable.

Cons

Price can be a little bit of an issue but if you have complex payroll and hr needs, this is a good choice. Especially for larger companies.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Hardcoded

Reviewed 4 years ago

Overall experience has been a bit frustrating. Representatives feel like salespeople, rather than actual users of the product. Conversations have a scripted feel.

Pros

It is easy to navigate and is intuitive.

Cons

When changes are needed, it seems often the answer is that the functionality is hardcoded and is unable to be changed without a significant monetary cost.

Vendor response

Hi there, thanks for your feedback. We're happy to hear you enjoy our user experience. However, we do see you have some concerns. I would love to reach out and find some solutions for you. If you're interested in working with me on this, please email me at feedback@ultimatesoftware.com. I look forward to hearing from you soon! Happy New Year and have a nice day!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Ultipro for Payroll and talent management

Reviewed 3 years ago

Overall very positive experience. I wont use the product directly though.

Pros

We use Ultipro for our payroll processing, employee onboarding and talent management. It is so easy to use . With expense management integrated, it is one of the best HR products.

Cons

I am not sure about the exact cost but I heard that it is slightly expensive. However, you pay for what you get.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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And arm and a leg

Reviewed 4 years ago
Pros

The software is definitely feature-rich, and you can capture a lot that other softwares cannot. I particularly like the occurrences.

Cons

It is really expensive to implement, and to maintain. Virtually every report is a custom report that requires work and a cost.

Vendor response

Hi Kristy, thanks for sharing your feedback. I'm sorry to hear you are having a less-than-stellar experience with us. I would love to see if there is a way we can work together and improve your experience. If you're interested, please email feedback@ultimatesoftware.com. I look forward to hearing from you soon!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Hard to find features

Reviewed 3 years ago
Pros

I like that it didnt cost an arm and a leg can can get our scheduling needs done

Cons

Some of the features are hard to find and it still looks like it's from the 90's

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Limited Customer Support

Reviewed 5 years ago

Unfortunately the customer support is the largest roadblock to progressing company processes and system setup. It is nearly impossible to receive a response in a timely manner. We consistently need to escalate unresolved cases to our account manager. When we do receive an answer it is usually very short with little context as to why or how the system operates. The features we request are often quickly dismissed and the projects we ask for assistance on are often an additional cost of service. The tool is over complicated requiring multiple clicks (limited automation). Onboarding and Ulti HR Core do not integrate and require multiple steps for setup when hiring new employees. Many of the solutions do not meet global requirements.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Ashley, thank you for providing us with feedback. I'm really sorry to hear that you are not enjoying your experience with us. I would love to assist you in any way I can. I'm wondering if we could reconfigure your system, set you up with some training, or see if there's a bug preventing you from having a great experience? If you're interesting in working with me to find some solutions, please either reply here or email me at micole_kaye@ultimatesoftware.com. (Email will be fastest.) Again, we're really sorry to hear about your experience and hope to hear from you soon. Have a great day. Thank you, Micole Kaye, Ultimate Software

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Locked into a contract with poor support and large price increases

Reviewed 4 years ago

It tracks Employee time, hours, and supports annual review process and goal setting, poorly....

Pros

Nothing ,it is clunky old technology. Stay Away.... Poor support. Difficult to use, Non-intuitive. Very expensive.

Cons

We purchased a company that had contracted with Ultipro. Our experience has been awful. The original contract allows absurd annual price increases, and locked us into a minimum term. We have had terrible customer support and been let down on multiple occasions when contracting for support on migration projects, etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great system and simple to ease into

Reviewed 4 years ago
Pros

This program is new to our workplace and has already vastly improved experiences. Being able to use fingerprinting and easing on-boarding processes has been heaven sent, and this has made the software worth the cost.

Cons

I have had no major issues with Ultipro in the limited time we have used this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Ultipro is an above average piece of compensation management software that can still improve

Reviewed 5 years ago

It really does what it sets out to do on a basic level, which is to manage an HR process that could otherwise be cumbersome.

Pros

Great for decentralizing HR info and putting it into the hands of each user as allowed by the admin. It has a really good user interface on the web once you get used to it. And it makes on-boarding a simple and painless process.

Cons

It's not exactly easy to use and understand at the first go. Not as customizable as I'd want it to be. And it's expensive for an HR dept with a limited budget.

Vendor response

Hi there, thank you for your feedback. We're thrilled to hear you are enjoying your overall experience with us. Have a wonderful day!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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It does the job

Reviewed 2 years ago

It's been okay, but the onboarding process was confusing with the w4 intake

Pros

Software works, and you can access pay statements. There could be more features baked in, but it is nice that it can be integrated with okta for single sign on.

Cons

There is a very confusing w4 process they put you through. They should have you enter the total number of deductions you wanna take, like the w4 form asks for, not giving a dollar value.

Overall Rating
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  • Ease of use
  • Features
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The price is a bit much

Reviewed 4 years ago
Pros

There are lots of features, but not the easiest to use at times. It has easy access to functions, which is a plus.

Cons

We encountered some problems when trying to enter information on vacations, or days off requests, customer service was able to help after lots of trial and error.